Operation volunteer roles

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton, dedicated to supporting, empowering, and advocating for women and children. We help women facing crisis or challenging situations by encouraging independence and providing practical community support services.

Our flagship project, the Wolverhampton Baby Bank, supports families with children aged 0–3 by providing essential items such as nappies, clothing, bedding, toys, and other vital baby supplies.

Role Overview

We are looking for a detail-oriented and reliable Listing Associate (Volunteer) to support the Baby Bank operations onsite.

In this role, you will be responsible for accurately recording, organizing, and photographing donated items to ensure our inventory system is up to date, well-organised, and visually documented for efficient distribution.

This is a great opportunity for someone who enjoys structured work, has an eye for detail, and wants to contribute to a meaningful community service.

Key Responsibilities

• Record all approved donated items into the inventory system
• Categorize items by type, size, age range, and condition
• Take clear and consistent photographs of items for listing purposes
• Ensure all items are correctly labeled and stored in designated areas
• Update stock levels and item status in tracking sheets or inventory tools
• Coordinate with the sorting team to verify item condition before listing
• Maintain organised digital folders for item photographs
• Flag missing, damaged, or mismatched items to the Team Lead
• Follow all operational SOPs for data entry and documentation

What We’re Looking For

• Strong attention to detail and accuracy
• Basic experience in admin, inventory, data entry, or photography (preferred but not essential)
• Comfortable using Google Drive, Excel, or similar tools
• Basic photography skills (clear, well-lit, consistent images)
• Good organisation and time management skills
• Ability to follow structured processes
• Team player with a responsible and reliable attitude
• Commitment of minimum 12 hours per week onsite

Volunteer Requirements

• Must attend onsite shifts consistently
• Minimum 12 hours per week
• Maintain professionalism and confidentiality at all times
• Follow structured processes and SOPs
• Communicate availability clearly
• Work collaboratively with the team
• Report any issues or concerns to the Team Lead

What You’ll Gain

• Practical experience in inventory, operations, and digital listing
• Hands-on photography and data management experience
• Experience working in a structured charity environment
• Opportunity to support families in need directly
• Development of organisation, admin, and technical skills

Make a Difference

Your work will help ensure donated baby items are properly organised and distributed efficiently to families who need them most.

Apply now to join WFRC and support our Baby Bank operations with meaningful, hands-on impact.

Why we want you
As branch secretary you help coordinate a range of activities and a calendar of events to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

What you will be doing

• Communication with branch volunteers
• Providing timely reports and information to SSAFA’s central office
• Co-ordinating a programme of meetings including an AGM, branch meetings, committee meetings, training etc..

The skills you need

• Friendly and approachable
• Strong administration skills
• Great written and verbal communication skills
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Support in your role from the team at SSAFA
• Develop your experience and skills which you can highlight on your CV and in job interviews

Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Produced Moon's board is looking to grow later this year, as we add new voices to our Trustees. 

It is not essential to have sat on a board before, what we're looking for is people who connect with the work we do as a charity and our values of being caring, playful, challenging,

experimental, pluralistic, anti-racist and climate just. 

​

We'd love to hear from people who have experience running value-led organisations and from those who have never thought of being a trustee before. We are also interested in hearing from people with backgrounds in accounting and charity finance.​

​

If you would like to apply to be a Trustee, please visit our website for more information on how to apply.

Why we want you
As branch secretary you help coordinate a range of activities and a calendar of events to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

What you will be doing

• Communication with branch volunteers
• Providing timely reports and information to SSAFA’s central office
• Co-ordinating a programme of meetings including an AGM, branch meetings, committee meetings, training etc..

The skills you need

• Friendly and approachable
• Strong administration skills
• Great written and verbal communication skills
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Support in your role from the team at SSAFA
• Develop your experience and skills which you can highlight on your CV and in job interviews

Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Why we want you
As branch secretary you help coordinate a range of activities and a calendar of events to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

What you will be doing

• Communication with branch volunteers
• Providing timely reports and information to SSAFA’s central office
• Co-ordinating a programme of meetings including an AGM, branch meetings, committee meetings, training etc..

The skills you need

• Friendly and approachable
• Strong administration skills
• Great written and verbal communication skills
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Support in your role from the team at SSAFA
• Develop your experience and skills which you can highlight on your CV and in job interviews

Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Are you interested in helping to save wildlife? We are Swan Lifeline, based on Cuckoo Weir Island in Eton Berkshire, and our mission is to rescue, rehabilitate and release sick and injured waterfowl.

We’re dependant on Volunteers and offer a very rewarding experience where you will learn lots and share amazing experiences as we transform lives. This volunteering role involves attending waterfowl who need rescuing and/or transporting to our site in Eton. 

We’re looking for 2 types of specialist Volunteers: You could do either or both.

Rescuer (Home based): Rescuing swans and other waterfowl from home. You’ll only do simple rescues to start with i.e. moving a swan from a garden or road etc. (beginners will not be asked to attend water-based rescues). Requires confidence handling large birds (full training given) and a good level of physical fitness. We will set you up with equipment.

Driver: Collecting waterfowl (usually ducklings, cygnets, geese etc.) and dropping them to our site or transporting birds to a different rescue centre.

We do have a few requirements for the Rescue and Driver Volunteer role:

· You live no more than 50 miles radius from postcode SL4 6SS

· You have a full, clean driving license and your own vehicle

· You can work independently once fully trained (full training given at our site in Eton)

· Are over the age of 18 (sadly, our insurance doesn’t cover Minors)

· You have a passion for Swans and are comfortable (after training) handling large birds

· You are willing to join the WhatsApp group that we use to communicate. We post rescues and collections to the WA group, and we ask you to respond if you are able to go. There is no obligation to respond or attend if you are unable.

The Membership Director is responsible for building, growing, and protecting the heart of the CIC:
our membership community. Membership is not a mailing list. It is a collective of people choosing to belong, contribute, and build together.
This role shapes:

• How people enter the organisation
• How they stay connected
• How they feel valued, informed, and aligned
• How community becomes sustainability

Experience Qualification and Requirements

Essential 

• Ability to commit grassroots full-time effort during the build phase (rest follows completion, not the clock)
• Comfort working unpaid while foundational systems and culture are established
• Deep alignment with community-led, anti-capitalist values and collective ownership
• High levels of consistency, focus, and self-direction in ambiguous, early-stage environments
• Clear understanding that meaningful change requires discipline, structure, and follow-through, not aesthetics or hype
• Commitment to always working through organisational values: Each One Teach One, Love As Law, Knowledge of Self
• Prior experience in one or more of the following: community building or stewardship, membership programmes or participation models , customer, supporter, or community experience roles, systems thinking and organisational design, digital platforms, CRMs, or data-informed engagement, purpose-driven, grassroots, or movement-led organisations
• Ability to balance strategic thinking with practical implementation
• Strong relational skills, including listening, facilitation, and respectful boundary-setting
• Comfort holding complexity, conflict, and accountability with care
• Willingness to be both architect and steward of culture
• Integrity, clarity, and long-term commitment

Desirable 

• (Intentionally left open for growth as the role evolves in an early-stage organisation)

Qualifications

• Formal qualifications not required

Main Responsibilities/ Key Duties

Membership Strategy & Structure

• Design and implement the CIC’s founding membership model, defining clear entry points, engagement pathways, and retention approaches rooted in participation rather than extraction.
• Shape intentional progression routes that support members to move from supporter → contributor → leader, ensuring growth in responsibility, agency, and influence over time.
• Align membership pathways with donor journeys, ambassador programmes, and volunteering routes, ensuring coherence across engagement, fundraising, and advocacy without conflating value with money.

Community Building

• Create a membership culture where people consistently feel seen, informed, included, and valued, regardless of role, status, or capacity.
• Establish sustainable rhythms of communication, updates, shared learning, and reflection that foster belonging, trust, and transparency.
• Enable decentralised participation by supporting member-led initiatives, peer leadership, and collective decision-making rather than top-down control.
• Act as a steward of healthy community dynamics, encouraging dialogue, accountability, and mutual care.

Systems & Data

• Oversee the setup and ongoing use of membership systems (e.g. CiviCRM or equivalent), ensuring they serve people rather than manage them.
• Track and interpret membership growth, engagement, and retention, using insight to strengthen participation and address disengagement early.
• Work collaboratively with Digital, Finance, and Social teams to maintain clean, accurate data and ensure ethical, transparent, and values-aligned data use.

Values & Culture

• Protect the integrity of the membership community by upholding CIC values in all structures, communications, and decisions.
• Identify and address misalignment early, clearly, and respectfully, prioritising restoration and learning over exclusion.
• Co-create and uphold community standards rooted in care, accountability, and shared responsibility—not surveillance or control.

Founding Responsibility

• Help design the future paid Membership Department, including roles, systems, and workflows that reflect collectivism and sustainability.
• Contribute to long-term organisational planning, ensuring membership is a pillar of resilience and shared ownership.
• Act as a culture carrier, modelling commitment, discipline, and collective leadership throughout the build phase.

This Role Is NOT for You If

• You want quick money
• You need external validation to stay motivated
• You prefer rigid hierarchies
• You are uncomfortable with responsibility
• You are only here for a title

What You Gain

• A founding leadership role in a growing CIC

The chance to help design:

• Future paid roles

• Income structures

• Working culture

• Deep personal transformation through meaningful work

• Real contribution to social and cultural change

• Collective success, not individual competition

As the CIC scales, this role is expected to evolve into a paid senior leadership position, shaped by those who built it.

A Final Word

We are not offering security.

We are offering possibility.

We are not promising ease.

We are building truth, structure, and collective power.

If you know the old world is ending —

and you want to help build what comes next —

This role is for you. 

FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands

Help distribute food to thousands of people in your area! 

Join our warehouse teams in the vital role of Volunteer Warehouse Assistant, to help handle food deliveries and prepare orders for charities and community groups.

Duties may include

• Picking & packing food items ready for despatch or collection.
• Performing physical tasks including lifting, loading, moving and storing goods.
• Recording quantities and types of food.
• Checking labels and dates on food.
• Following instructions - adhering to Health & Safety and Food Safety procedures.
• Keeping work areas clean & tidy.

You will need to be

• Adaptable - managing surplus food can be unpredictable.
• Positive, friendly and enthusiastic about tackling food waste and food poverty.
• Numerate and literate.

Why we want you
As branch secretary you help coordinate a range of activities and a calendar of events to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

What you will be doing

• Communication with branch volunteers
• Providing timely reports and information to SSAFA’s central office
• Co-ordinating a programme of meetings including an AGM, branch meetings, committee meetings, training etc..

The skills you need

• Friendly and approachable
• Strong administration skills
• Great written and verbal communication skills
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Support in your role from the team at SSAFA
• Develop your experience and skills which you can highlight on your CV and in job interviews

Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

About the role:

Strong HR support:

• Ensures volunteers are welcomed, supported, and guided effectively.

• Maintains safeguarding, confidentiality, and compliance standards.

• Creates visibility and consistency in volunteer management.

• Strengthens the organisation’s ability to grow and sustain impact.

Without this role, volunteer onboarding and support can be inconsistent and unclear. With it, volunteers experience a clear, safe, and structured pathway to meaningful engagement.

Experience Qualification and Requirements

Technical & Administrative Skills

• Experience in HR support, administration, or volunteer coordination.

• Proficient in record-keeping and document management.

• Ability to draft clear role descriptions, agreements, and HR communications.

Analytical & Organisational Skills

• Strong attention to detail and accuracy.

• Ability to organise multiple tasks and maintain structured records.

Communication Skills

• Clear written and verbal communication.

• Ability to liaise sensitively with volunteers and staff, respecting confidentiality.

Preferred Background

• Human Resources, Administration, Volunteer Management, or related fields.

• Experience with safeguarding and supporting volunteers.

• Previous work in remote or community-driven organisations is a plus

Main Responsibilities/ Key Duties

Volunteer Recruitment & Onboarding

• Assist HR Manager in attracting and onboarding new volunteers.

• Prepare volunteer agreements, role descriptions, and induction materials.

Record-Keeping & HR Administration

• Maintain accurate volunteer records and documentation.

• Support HR processes, including tracking training and compliance requirements.

Safeguarding & Policy Support

• Ensure volunteer engagement complies with safeguarding policies.

• Support confidential HR processes and reporting.

Cross-Functional Collaboration

• Work with team leads and operations staff to ensure volunteers are integrated and supported. 

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions. We offer a baby bank, a charity shop & various community support services to help women facing crises or challenging situations.

About the Role

We are looking for a highly organised and compassionate Admin Assistant (On-site Volunteer) to support the day-to-day administrative operations of our centre.

This is a great opportunity for someone looking to gain hands-on, real-world experience in office management, client coordination, and administration while making a meaningful impact in the community.

Key Responsibilities

• Serve as the first point of contact for all incoming phone inquiries and visitors.
• Respond to client inquiries professionally and compassionately.
• Conduct initial intake screening and gather essential client information.
• Schedule appointments and manage staff calendars.
• Maintain accurate records of calls, referrals, and appointments.
• Manage email correspondence and administrative communications.
• Prepare, organize, and securely maintain client documentation.
• Maintain digital and physical filing systems in compliance with data protection policies.
• Support day-to-day office operations and ensure smooth administrative workflow.
• Track action items from meetings and follow up with relevant staff.
• Assist in preparing reports, summaries, and operational documentation.
• Coordinate communication between staff, volunteers, and external partners.
• Monitor office supplies and maintain administrative resources.
• Ensure compliance with safeguarding, confidentiality, and organizational policies.
• Escalate urgent, complex, or sensitive cases to appropriate personnel.

What You’ll Gain

• Practical experience in office management & administration
• Exposure to client handling, scheduling & coordination
• Development of communication and organisational skills
• Opportunity to build valuable experience for your CV
• A chance to make a real difference in people’s lives

Who We’re Looking For

• Someone organised, reliable, and detail-oriented
• Strong communication and interpersonal skills
• Comfortable handling phone and email communication
• Ability to manage multiple tasks and stay organised
• Compassionate and professional approach when dealing with clients

(Previous experience in admin or customer service is preferred, but not essential.)

Why Volunteer With Us?

This role is perfect for individuals looking to gain practical experience in administration and office management while contributing to a meaningful cause supporting families in need.

Apply Now

If you’re looking to build your experience while making a difference, we’d love to hear from you.

About Us

The Women & Families Resource Centre (WFRC) is a Wolverhampton-based charity supporting women and families facing challenging circumstances. Through our charity shop, Baby Bank, and community services, we provide essential support and resources to those in need.

Role Overview

We are looking for a reliable and hands-on IT Support (Onsite Volunteer) to ensure all technical equipment and POS (Point of Sale) systems are fully functional and ready for daily operations.

This role is ideal for someone who enjoys practical problem-solving, basic IT setup, and being the go-to person for technical support in a busy charity environment.

Key Responsibilities POS System Setup & Maintenance

• Set up and configure POS systems for daily use
• Ensure systems are logged in and ready before opening
• Troubleshoot issues such as payment errors, crashes, or connectivity problems

Equipment Setup & Management

• Install and maintain computers, laptops, printers, and barcode scanners
• Ensure all devices are properly connected and working efficiently

Internet & Connectivity Support

• Maintain stable internet connection for POS and staff usage
• Troubleshoot WiFi and network issues

Daily Equipment Checks

• Check POS systems, printers, and scanners before operations begin
• Ensure printers are stocked (paper, labels, etc.)
• Report and resolve issues quickly

️ Onsite Technical Support

• Assist staff and volunteers with using systems and equipment
• Provide quick fixes for common technical issues
• Act as the first point of contact for IT-related support

Inventory & Asset Tracking

• Maintain records of all IT equipment and accessories
• Report damaged or missing items

 Workstation Setup

• Set up new stations for staff or volunteers
• Install required tools and ensure systems are ready to use

Troubleshooting & Escalation

• Resolve basic technical issues (restart systems, check connections, etc.)
• Escalate complex problems to management when needed

What We’re Looking For

• Basic IT knowledge (computers, printers, internet setup)
• Problem-solving mindset and hands-on approach
• Ability to work independently and take initiative
• Good communication skills
• Reliable and detail-oriented
• Comfortable supporting others with basic tech use
• Commitment of minimum 12 hours per week onsite

Volunteer Benefits

• Gain practical IT and operations experience
• Develop troubleshooting and technical support skills
• Work in a real charity shop environment
• Opportunity to make a direct impact in the community
• Build confidence in handling systems and equipment

Volunteer Requirements

• Consistent attendance for agreed shifts
• Professional and responsible attitude
• Willingness to support team members
• Follow organisational processes and safeguarding guidelines

Make an Impact

Your role will ensure smooth daily operations by keeping essential systems running—helping us serve families efficiently and without disruption.

Apply now and become the technical backbone of our charity operations.

Why we want you
As branch secretary you help coordinate a range of activities and a calendar of events to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

What you will be doing

• Communication with branch volunteers
• Providing timely reports and information to SSAFA’s central office
• Co-ordinating a programme of meetings including an AGM, branch meetings, committee meetings, training etc..

The skills you need

• Friendly and approachable
• Strong administration skills
• Great written and verbal communication skills
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Support in your role from the team at SSAFA
• Develop your experience and skills which you can highlight on your CV and in job interviews

Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

We are currently looking for a personal assistant to the charity's chair person.

Responsibilities typically include: 

· Acting as a first point of contact for enquiries: (email/calendar management and managing diaries 

· Typing, compiling, and preparing reports, presentations, and correspondence. 

· Miscellaneous tasks to support the Chair

· Forming a relationship with our clients as they are part of the community. 

Essential skills for this role are: 

· Organisation skills: The ability to prioritise tasks, manage time, and keep track of deadlines is crucial.  

· Communication skills: should be able to communicate effectively in writing. 

· Attention to detail: the ability to pick up on small details can prevent costly mistakes from occurring. 

· Problem-solving skills: the ability to identify and resolve problems quickly and efficiently.  

This is an exciting opportunity to contribute to a worthy cause. The organisation has a warm and friendly atmosphere and will be extremely rewarding for the candidate.