Service management volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role – Community Engagement Volunteer
Are you passionate about supporting the Armed Forces Community? Could you help to raise awareness for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people and some occasional free time.
What is a Community Engagement Volunteer?
As a community engagement volunteer, you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community. We want to ensure that our Armed Forces community knows that SSAFA is here to help and that we need the public’s support to continue offering our services.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families.
A varied programme of awareness raising also keeps the SSAFA profile high in the local community, so everyone knows who we are and how we can help.
When would you be needed and where would you be based?
This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.
Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.
Event Champions
Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
Activity Organisers
Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
Promoting SSAFA Services
Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
SSAFA Storytellers
Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
Community Connectors
Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects
Fundraising Heroes
Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
Administrators
Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.
What can you gain from this volunteering role?
• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience
lower levels of stress and depression!
What training and support would you receive?
• Role specific training to prepare you for your voluntary role
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep
clients, their families safe and personal information safe.
• Access to a range of e-learning courses and marketing materials.
• Access to support from across SSAFA.
• Reimbursement of out-of-pocket expenses.
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
• Friendly and approachable people.
• Confident people who feel happy to engage with the public, potential clients, volunteers and
SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to events if necessary.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role – Community Engagement Volunteer
Are you passionate about supporting the Armed Forces Community? Could you help to raise awareness for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people and some occasional free time.
What is a Community Engagement Volunteer?
As a community engagement volunteer, you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community. We want to ensure that our Armed Forces community knows that SSAFA is here to help and that we need the public’s support to continue offering our services.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families.
A varied programme of awareness raising also keeps the SSAFA profile high in the local community, so everyone knows who we are and how we can help.
When would you be needed and where would you be based?
This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.
Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.
Event Champions
Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
Activity Organisers
Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
Promoting SSAFA Services
Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
SSAFA Storytellers
Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
Community Connectors
Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects
Fundraising Heroes
Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
Administrators
Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.
What can you gain from this volunteering role?
• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience
lower levels of stress and depression!
What training and support would you receive?
• Role specific training to prepare you for your voluntary role
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep
clients, their families safe and personal information safe.
• Access to a range of e-learning courses and marketing materials.
• Access to support from across SSAFA.
• Reimbursement of out-of-pocket expenses.
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
• Friendly and approachable people.
• Confident people who feel happy to engage with the public, potential clients, volunteers and
SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to events if necessary.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Inpatient Mealtime Support Volunteer
Department: Facilities
Location: Teesside Hospice, 1 Northgate Road, Linthorpe, Middlesbrough TS5 5NW
Time Requirement: Mondays to Saturdays 10.30am to 1.30pm and 3.30pm to 6.00pm. Sundays 4.00pm to 6.00pm
DBS Check needed? Yes
Age Requirements: 18 Plus
Role Summary
We are looking for volunteers to assist our kitchen staff in general kitchen tasks and in delivering meals and refreshments to our patients. We are looking for volunteers that are able to help us during the times listed opposite. This role requires someone with good communication and empathy skills.
Key Responsibilities
- To deliver meals and refreshments to our patients
- To set up trays and push the trolley to the inpatient Unit
- To provide a warm, friendly, compassionate and sensitive service
- Good communication skills to be able to communicate to patients, families and staff in a respectful and courteous manner
Personal qualities:
- Good communicator and willing to follow instructions
- Compassion and empathy
- Tact and sensitivity
- Excellent communication skills
- Ability to work alone and as part of team
- Good attention to detail
- Polite and approachable
- Professional approach
Training requirements:
As a IPU Meal Support Volunteer you will complete the following training:
- Teesside Hospice mandatory training
- Volunteer induction training
- Any other training identified as appropriate to the role
Support and supervision:
You will be assisted by our Facilities team leaders who will ensure that you have all the support you require to carry out the role.
Communications:
The Facilities team leaders will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.
You will be provided with a Teesside Hospice volunteer badge
Benefits:
- A warm welcome and training from the Manager
- A badge to show you are part of the team
- 20% discount in our shops
- Lunch if you volunteer for more than 5 hours in one day
- Reasonable travel costs paid back if needed
- Discounts at other local places
- 10% discount in the Northgate Tea Rooms
- The chance to learn new skills, gain experience, and boost your CV
- Meet new people
Join us at Teesside Hospice and be part of a place where your skills and compassion can truly shine.
Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role – Community Engagement Volunteer
Are you passionate about supporting the Armed Forces Community? Could you help to raise awareness for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people and some occasional free time.
What is a Community Engagement Volunteer?
As a community engagement volunteer, you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community. We want to ensure that our Armed Forces community knows that SSAFA is here to help and that we need the public’s support to continue offering our services.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families.
A varied programme of awareness raising also keeps the SSAFA profile high in the local community, so everyone knows who we are and how we can help.
When would you be needed and where would you be based?
This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.
Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.
Event Champions
Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
Activity Organisers
Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
Promoting SSAFA Services
Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
SSAFA Storytellers
Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
Community Connectors
Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects
Fundraising Heroes
Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
Administrators
Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.
What can you gain from this volunteering role?
• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience
lower levels of stress and depression!
What training and support would you receive?
• Role specific training to prepare you for your voluntary role
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep
clients, their families safe and personal information safe.
• Access to a range of e-learning courses and marketing materials.
• Access to support from across SSAFA.
• Reimbursement of out-of-pocket expenses.
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
• Friendly and approachable people.
• Confident people who feel happy to engage with the public, potential clients, volunteers and
SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to events if necessary.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role – Community Engagement Volunteer
Are you passionate about supporting the Armed Forces Community? Could you help to raise awareness for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people and some occasional free time.
What is a Community Engagement Volunteer?
As a community engagement volunteer, you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community. We want to ensure that our Armed Forces community knows that SSAFA is here to help and that we need the public’s support to continue offering our services.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families.
A varied programme of awareness raising also keeps the SSAFA profile high in the local community, so everyone knows who we are and how we can help.
When would you be needed and where would you be based?
This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.
Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.
Event Champions
Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
Activity Organisers
Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
Promoting SSAFA Services
Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
SSAFA Storytellers
Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
Community Connectors
Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects
Fundraising Heroes
Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
Administrators
Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.
What can you gain from this volunteering role?
• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience
lower levels of stress and depression!
What training and support would you receive?
• Role specific training to prepare you for your voluntary role
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep
clients, their families safe and personal information safe.
• Access to a range of e-learning courses and marketing materials.
• Access to support from across SSAFA.
• Reimbursement of out-of-pocket expenses.
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
• Friendly and approachable people.
• Confident people who feel happy to engage with the public, potential clients, volunteers and
SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to events if necessary.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a Difference Where It Matters Most. Join Us as a Board Member.
Target Housing is a bold, purpose-driven charity providing safety, stability and hope for people facing some of life’s toughest challenges, from entrenched rough sleeping to domestic abuse, trauma, mental health and complex needs.
We’ve grown rapidly over the last five years. Today, we own 160+ homes and manage another 800+ across the region, delivering trauma-informed, people-centred support that changes lives for good.
Now we’re looking for new Board Members who want to use their skills for something that genuinely matters.
What You’ll Do
-
Help steer a growing, values-led organisation making a real difference every single day.
-
Bring your insight to strengthen our governance, people decisions and risk management.
-
Support strategic thinking across housing, care and charitable services.
-
Join Board meetings helld every two months in Rotherham (remote attendance also available), plus occasional sub-groups.
This is a voluntary role with expenses covered, but the impact you’ll have is priceless.
Who You Are
-
Someone who cares about people, fairness and long-term change.
-
Confident contributing to big-picture conversations, not just your specialism.
-
Values driven, collaborative, and unafraid to ask the right questions.
-
We are especially keen to hear from people who have legal or HR experience, ready to fill a crucial skills gap on our Board.
Why This Matters
Because behind every decision we make is someone trying to rebuild their life.
You’ll help ensure they get the safety, support and second chance they deserve.
If you're ready to use your expertise for real social impact, we’d love to hear from you. For an informal chat, please contact Steve Crane our CEO.
We deliver high standards of housing & support, enabling vulnerable people to live independently, fulfil their potential and contribute to society
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear form you.
What is a caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear form you.
What is a caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Target Housing is a resilient, responsive, purpose-driven organisation working at the heart of our communities. As a regional charity, registered provider, and registered care provider, we provide safety, support and hope to some of the most vulnerable people in society, including entrenched rough sleepers, survivors of domestic abuse, people with multiple and complex needs, women who have had children removed into care, and individuals living with mental ill health or learning disabilities.
Following significant growth over the past 5 years, we now own 160 homes and manage a further 800 across the region, with services shaped around human connection, trauma-informed care, and long-term recovery.
We’re looking for a qualified accountant with capacity to give back, to step into the role of Treasurer of our Board.
About the Role
As Treasurer, you will:
- Provide strategic oversight of our finances, helping us stay sustainable while delivering maximum social impact.
- Support the board in understanding our financial position, risks and opportunities.
- Work closely with our Finance Director and CEO to review budgets and ensure compliance.
- Attend bi-monthly board meetings (in-person in Rotherham), and occasional sub-group discussions as needed.
This is a voluntary position with expenses reimbursed, and a chance to be part of a passionate, mission-driven leadership team making a real difference every day.
About You
We’re looking for someone pragmatic, with sound judgement and a good heart. You will:
- Be a qualified accountant (ACA, ACCA, CIMA or equivalent).
- Bring strong financial literacy, but be just as comfortable with conversations about people, purpose and impact.
- Understand the nuances of working in a charity, housing, or regulated care environment, or be keen to learn.
- Be values-driven, collaborative, and believe in second chances and lasting change.
Why Join Us?
Because what we do matters, and how we do it matters even more. We work flexibly, with purpose and compassion. You’ll be joining a charity that’s grown fast, but kept its soul, and you’ll be helping guide us into a financially resilient and impactful future.
We deliver high standards of housing & support, enabling vulnerable people to live independently, fulfil their potential and contribute to society
The client requests no contact from agencies or media sales.
Volunteering for Sense
Our amazing team of volunteers help us run over 100 shops across England and Wales. Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.
What your role will involve
There are a variety of tasks that you can get involved with in the shop, including:
- Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
- Receiving donated goods from members of the public
- Sorting, steaming, tagging and preparing donated goods for sale
- Creating eye catching window and in-shop displays
- Keeping the shop floor well stocked, tidy, clean and organised
- Processing sales and serving on the till
- Promoting Gift Aid and other Sense fundraising initiatives
- Acting as an ambassador for Sense; promoting the shop and Sense in your local community
- Supporting with the recruitment and training of new volunteers
- Following new health and safety measures to ensure the safety of everyone
Will the role suit me? Yes, if you are:
- Motivated and hardworking
- Reliable, flexible and willing to do a variety of shop tasks
- A team player
- Friendly and helpful
- Passionate about customer service and enjoy interacting with people
- Respectful of others and their diversity
- Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.
What can Sense offer me as a volunteer?
- A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
- Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
- A reference for other paid or voluntary work (available on request)
- The opportunity to share your existing skills and experience to benefit others
- The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
- The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.
Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.
We include. We collaborate. We find a way. We challenge. We celebrate.
We believe that every disabled person should have the opportunity to connect with others and be included in the world.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
VOLUNTEER CHAIR/COORDINATOR
Across the UK, our 65 local branches help disabled people live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.
As your local Chair or Coordinator, you’ll take the lead in making sure your local branch works as effectively as possible. You’ll recruit, induct, and support other branch volunteers to make sure your branch’s activities meet the needs of your local disabled community.
You’ll bring your leadership, communication, organisation, and motivational skills to this role.
What the role involves
This is a varied role where local need shapes what you’ll be working on, but it often includes:
• Coordinating the activities of our local branch to undertake and meet the needs of referrals in your area
• Coordinating and chairing the branch meetings
• Leading the branch’s shared responsibility for planning and completing referrals
• Coordinating the recruitment, induction, and ongoing support of new local branch volunteers
• Working with your Treasurer or Finance Officer to approve branch accounts
• Ensuring the branch’s activities comply with policies to keep people safe
• Regularly communicate and act as a key contact between staff and volunteers
What you’ll need for this role
Essential
• Confident in leading and chairing a meeting
• Confident using Microsoft Office, the internet and email
• Willingness to attend local events to promote the charity’s work
• Ability to understand and follow external and internal policies and procedures
• Able to keep people’s personal details safe
• Willing to follow Remap policies and procedures – and a commitment to our values
Desirable
• Confident in communicating with different audiences, including decision-makers and volunteers
• Able to delegate and motivate the activities of others
• Enthusiastic about raising awareness of the charity’s work in the local area
• Willingness to develop skills and experience
You’ll also need to complete the induction checklist and reference check, and you may need a DBS check if you also have another client facing role.
Why volunteer
When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.
N.B. We’ll reimburse any out-of-pocket expenses during your time with us.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based right in the heart of the city, Shopmobility is a vital and much loved service for all of our customers. A place where they know they will be listened to, treated with dignity and provided with the best assistance we can offer them, to live their lives independently.
Equal Lives is a user led Disabled People's Organisation and we're really proud of Shopmobility! It's the part of our organisation which is people facing, the part where our staff and volunteers get to represent us and interact with our customers on a daily basis. So, it's vital that we have the right people on hand and that's where you come in!
If you've got a passion to help the Disabled community by empowering them to live the life they deserve, then you're our kind of person. We're looking for those compassionate individuals who want to help others, who are happy to give a few minutes to listen to someone's story, to ask how their day was and to support them in working out the best solutions to suit their needs.
Shopmobility is a scheme that supports people to hire mobility aids during their visit to the city. We're based in Chantry Place (previously Chapelfield Shopping Centre) and we are looking for volunteers to help with all aspects of the day-to-day running of the shop.This is a great opportunity to volunteer, build your skills and meet new people!
Role overview:
As is typical of working with the community, no one day is the same. As such, the role may include, but is not limited to:
- Opening the site ready for business and helping to prepare the shop
- Closing the shop at the end of the day
- Greeting customers and acting as a friendly, supportive and welcoming face
- Supporting customers to work out what they need, and to hire the equipmen
- Keeping the site looking presentable and welcoming
- Handling cash and taking card payments
- Supporting people to sign up as Shopmobility members and to join Equal Lives as members
- Responding to queries on social media, email and telephone
- Taking future bookings for the equipment
- Cleaning and maintenance of vehicles when they’re returned
- Marketing and promoting the shop
- Some other occasional ad hoc tasks as required
We’ll give you:
- Comprehensive training, including Customer Service, GDPR, Safeguarding and Data Protection
- The opportunity to choose your days and hours (within our opening times of Tuesday to Friday)
- An accessible city centre location
- A variety of activities to challenge you and develop your skills
- The opportunity to take on additional responsibilities as you gain experience
- Specific tasks focusing on the skills you want to gain
- A friendly and supportive team of staff and volunteers
- A mapped out plan of personal development to help you evidence your professional progression
You will be doing really important work with this role, supporting those with mobility issues access the City to lead more independent lives. This opportunity gives you a fantastic chance to learn and develop great transferable skills.
If you are looking for a volunteer role which gives you the chance to make a real difference to people's lives, this role could be for you.
Volunteering Arrangements
The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.
All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features, such as data protection.
New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff
Potentially, depending on the candidate, there may be additional opportunities to participate in a variety of accredited training courses. Please ask a manager for further details.
Volunteers are required to adhere to the organisation’s policies and practice guidelines.
Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs.
Person specification
- Honesty
- An ability to be empathic, whilst maintaining professional boundaries
- Reliability, and only committing to a level of volunteering which is realistic
- Good interpersonal skills
- The ability to be non-judgemental
- Good verbal and written communication skills
- Excellent listening skills
- Commitment to attend training courses and team meetings
- Ability to follow organisational policies and procedures including safeguarding, data protection and health and safety
- Dedicated to the empowerment of Disabled people
We strive to remove disabling barriers, empowering Disabled people to have choice and control in their lives.
The client requests no contact from agencies or media sales.
Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.
What is a Branch Secretary?
There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.
When would you be needed and where would you be based?
This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.
What would you be doing?
· Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
· Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
· Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
· Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
· Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
· Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
· Build relationships with regional and central office staff to ensure an effective flow of information.
· Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
· Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
· Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
· Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What could you gain from this volunteering role?
· Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
· Use your skills, knowledge, and life experience to benefit others.
· Support from your local SSAFA branch and the wider SSAFA community
· Experience, training, and skills that you can highlight on your CV and in job interviews.
· Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
· Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
· Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
· Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
· Support from the Chair of the branch
· Access to the Welfare Team and Volunteer Support Team based at our central office.
· Reimbursement of out-of-pocket expenses
· Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
· Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
· Good written and spoken English.
· Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
· Ability to send and receive emails – you will receive your own SSAFA email address.
· Ability to coordinate a team of people volunteering.
· Willingness to use our on-line case management system (this is covered in the training course)
· Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
· Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
· Ability to maintain confidentiality and keep information safely.
· Access to public transport or a car to travel to meetings, events etc.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.