Substance misuse volunteer roles
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About the board and Trustee role
Trustees are volunteers who oversee the strategic direction of the charity and ensure its compliance with regulators and the law. They are also ambassadors for the charity; and they provide the staff team, which does the day-to-day work, with both scrutiny and support.
The full board meets quarterly. Two meetings focus on ‘business’ – approving budgets and policies, making key decisions, etc. The other two are more discursive, covering strategic issues.
We have four sub-committees: Finance Audit Investment & Risk, Impact & Income Development, Research & Policy, and Governance & People. Trustees are generally encouraged to join at least one sub-committee, which gives them more detailed insight into the charity’s work in that area. A number of trustees choose to sit on multiple sub-committees (there is no upper limit) and trustees are also welcome to attend any sub-committee, for example as a one-off, to see what happens or if they have an interest in a particular agenda item. Sub-committees also meet quarterly.
And there is usually one strategy day a year.
We currently have eight trustees on our board, with experience in public affairs, law, policing, business, research, marketing, inclusion and influencing government. We are looking to a recruit four further trustees. Our primary focus is to bring different perspectives to the board rather than skills, given that the delivery of the charity’s work is delegated to a skilled staff team.
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One trustee with experience of research (of any type) – an attitude of curiosity, intellectual rigour and open-mindedness.
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One trustee with professional experience of alcohol treatment (at any level) – the perspective of delivering compassionate support via treatment services, whether charity or NHS settings.
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One trustee with experience of strategic charity finance – especially interest in weighing up long-term financial strategic choices (not month-to-month financial management: we have a finance team).
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One trustee from any background.
All trustees are asked to bring a commitment to and passion for our vision, mission and values.
What we can offer
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Our board of trustees, and our charity as a whole, is warm and welcoming.
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Everyone is entitled to have their views heard and we work hard to be inclusive of everyone.
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We are well organised and professionally run.
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We are a dynamic and fast-paced organisation, with a huge range of interesting work happening.
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You will have opportunities for personal development and to attend a range of interesting events in your role as a trustee.
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Finally, and most importantly, we are laser-focused on making as much difference as possible to end alcohol harm.
Trustees’ Role Description and Person Specification
Being a Trustee of Alcohol Change UK
Our Board of Trustees has overall responsibility for the UK’s leading charity in the field of alcohol harm. We are a registered charity (No. 1140287) and a company limited by guarantee (No.
07462605). Our trustees are also members of the charity and directors of the company. Governance is in accordance with both charity and company law. This role description uses the term ‘trustee’ to refer to all three roles (trustee, member, director).
As well as overseeing proper governance, the Board is responsible for strategic decision-making, upholding the reputation of the charity and ensuring that it delivers on its charitable object to reduce alcohol harm. As a trustee you will share this collective responsibility and bring your personal perspectives, skills, experience and connections to bear.
This is an important time for the charity, as we are in the third year of our five-year strategy (Apr 2024 to Mar 2029). Our new trustees will play a key role in helping us deliver on this strategy and in particular navigating a major change in our financial position.
The Duties and Responsibilities of Trustees
Governing Documents
Our primary governing document is the Memorandum and Articles of Association which sets out the formal duties and responsibilities of the trustees, directors and members. It is complemented by our Scheme of Delegation. We have also adopted the Code of Good Governance, and remain compliant with the rules of the Charity Commissioners and Companies House.
General Duties and Responsibilities
The following are general duties, based on documentation from the Charity Commission and Companies House:
- To act in the interests of the charity’s objects – that is, its cause and its beneficiaries.
- To act reasonably and prudently in all matters.
- To avoid personal views and prejudices affecting your decision-making.
- To protect – and actively promote – the property, interests and reputation of the charity.
- To set the strategic direction, provide strategic oversight, and make critical decisions.
- To always make decisions collectively as a board and in particular to actively support all board decisions (that are made in accordance with the charity’s constitution) regardless of your personal position on such decisions.
- To understand how the charity works, including being fully aware of the charity’s general risks and its financial position.
- To ensure compliance with all statutory requirements as set out by Companies House and the Charity Commission and by other relevant statutory bodies and legislation.
- To challenge and support the CEO and, through them, the broader staff team.
Additional Duties and Responsibilities
The following additional duties and responsibilities have been adopted by Alcohol Change UK:
- To abide by Alcohol Change UK’s policies, such as those on equal opportunities, health and safety, safeguarding, code of conduct, conflicts of interest, GDPR, etc.
- To endeavour to achieve at least 75% attendance at Board meetings. In accordance with the governing documents, trustees missing three consecutive board meetings without reasonable cause will normally be asked to step down.
- To undertake training as required and to participate in an annual development appraisal.
- To join at least one of the charity’s four sub-committees.
- To represent Alcohol Change UK at events and to act as a positive ambassador for Alcohol Change UK amongst its key audiences.
- To understand and respect the boundary between governance and the operational matters that are delegated to the staff team.
- To respond to Alcohol Change UK correspondence in a timely manner.
Person Specification
All trustees need the following:
- Strong commitment to the vision, values and mission of Alcohol Change UK.
- An ability to think strategically; that is, thinking of the big picture and the long-term, being impact-focused, and considering the relationship between internal and external factors.
- An ability to work as part of a team, especially understanding and respecting the nature of collective decision-making.
- Excellent communications skills, especially active listening, succinctness, clarity, positivity and tact.
- Commitment to the 7 Nolan Principles on Public Life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership.
- Discretion and the ability to maintain confidentiality.
- A willingness to contribute your individual skills, perspectives, knowledge and experience without acting as representative of any particular interest.
Trustees are appointed for an initial term of three or four years, following which they may be re-elected for a second and third term of three years.
Trustee roles are unremunerated but reasonable travel, accommodation, childcare and subsistence expenses are of course covered.
Registered Charity
21 - 50
We are Alcohol Change UK. We work for a society that is free from the harm caused by alcohol.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about supporting people impacted by substance misuse and involved in the criminal justice system? Join our specialist service dedicated to helping individuals on probation make positive changes in their lives.
As a Dependency & Recovery Support Volunteer, you’ll work closely with our Dependency and Recovery Coordinators and partner agencies based at Walsall Probation office to deliver tailored support to adult males on probation. Your role will include:
- Assisting with drug and alcohol interventions
- Encouraging motivation and goal-setting
- Supporting individuals to reduce substance misuse and offending behaviour
What we’re looking for:
- Empathy and understanding of the issues faced by those in recovery and the criminal justice system
- A commitment to supporting positive change
- Reliability and a non-judgmental attitude
What we offer:
- Comprehensive training (some via eLearning – laptop access required)
- Valuable experience in a supportive environment
- Ongoing guidance and support
- A chance to make a meaningful impact in your community
If you're ready to be part of something impactful, we’d love to hear from you!
Important Information:
- This volunteer role is based at Walsall Probation office on Wednesdays during office hours
- This role is subject to an Enhanced DBS check and HMPPS Enhanced Level 1 vetting
- Please ensure you complete the Personal Statement section of the application – it’s essential for shortlisting
For full details, please read the attached role description.
Registered Charity
More than 1000
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer - Travel expenses only
Flexible - Monday to Friday
West Midlands Area – based around local treatment services - Bloxwich, Bournville, Coventry, Oldbury, Perry Barr, Stechford and Wolverhampton
Closing date: Monday, 30th March 2026 at 9.00am
Interview date: Rolling Basis
Are you a proactive, collaborative and compassionate individual with proven experience of working positively with adults to engage successfully despite ‘challenging’ behaviour? Do you have the ability to be a positive role model, demonstrating the virtues of engaging with treatment support services?
If so, St Giles is looking for a Lived Experienced Peer Volunteer to join our team and provide interventions and build meaningful, peer-led relationships with service users to encourage them to engage in drug and alcohol treatment following arrest.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
As a Peer Volunteer, you will increase client engagement with drug and alcohol treatment services by providing vital peer-led support and building trust and motivation among a client group that has been historically disengaged/not offered support previously. You will provide holistic, short-term intervention to bridge the gap between referral and full treatment engagement, capture client experiences and barriers to improve service design and accessibility and develop a strong service user voice to inform future service improvements.
Areas of support from Peer Volunteers may also include initial engagement and motivation such as welcome calls, check-ins, peer-led conversations and motivational chats over coffee. You may also offer practical support such as appointment reminders, transport assistance and paperwork support, plus help to build positive routines such as activity-based engagement and supporting small lifestyle changes, including meal planning, budgeting, and time management.
What we are looking for
- Personal experience of the criminal justice system or lived experience of the issues facing this client group (i.e. experience of substance misuse and recovery)
- Proven experience of working in a high intensity environment, being self-motivating, with an ability to effectively manage your own wellbeing
- Knowledge of the issues facing those arrested for potential criminal offences
- Knowledge of, and commitment to, safeguarding practices and policies
- The ability to use monitoring systems to record all aspects of the work
- Excellent interpersonal, relationship-building and communication skills, verbal and written.
Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply visit our website via the apply button.
Closing date: Monday, 30th March 2026 at 9.00am
Interview date: Rolling Basis
We will be reviewing applications as they are received and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.
Registered Charity
501 - 1000
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Thank you!
Connection Support has a range of services providing support to people at risk of homelessness or on the edge of needing social care. We work with people made vulnerable through debt, mental health issues, substance misuse, learning disability, and physical disabilities.
Volunteers play a key role in the provision of vital services to our clients.
Are you a reliable handyperson who can undertake, upkeep, and repair a range of tasks for our housing support clients?
- Do you have 1-2 hours a week to make basic home improvements to client’s accommodation?
- Are you a dab hand at DIY and want to put your handyperson skills to good use?
- Do you have an interest in motivating people to make positive changes in their lives through acquiring new skills?
If you can answer ‘yes’ to these questions, then we would love to hear from you!
Key responsibilities
Your role will include carrying out basic household repairs and alterations such as:
- Gardening work
- Flat pack furniture assembly
- Putting up curtain rails/blinds
- Hanging pictures and shelves
Skills required
No volunteering experience is required however the below skills are essential:
- Practical skills in DIY and/or gardening
- Good listening and communication skills
- Excellent people skills to enable you to work with a range of individuals with complex backgrounds
- Reliable and trustworthy
- Respect confidentiality
- Ability to build effective working relationships with clients in a non-patronising way
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Nehemiah Project is a small charity that supports men with experience of addiction to break the cycle of addiction and crime. We do this through supported living, programmes, key worker support, rebuilding family connections and providing move-on support to aid transition to independent living. We currently operate from houses in Streatham and Croydon.
We are a Christian-based charity open to men of all faiths and none. We have a partnership with the British Association of the Order of Malta who provide expertise, funding and volunteer support.
Our trustees play a vital role in making sure that The Nehemiah Project (TNP) achieves its core purpose of breaking the cycle of addiction and reoffending. They oversee the overall management and administration of the charity. They also ensure that TNP has a clear strategy and that our work and goals are in line with our vision. Just as importantly, they support and challenge the executive team to enable TNP to grow and thrive.
As well as fulfilling the duties of a Trustee, the Treasurer maintains an overview of the Nehemiah Project' s financial affairs. The Treasurer ensures that effective and appropriate financial measures, controls and procedures are put in place and reports to the Board at regular intervals about the financial health of the organisation. The Nehemiah Project is a registered charity and a company limited by guarantee.
Treasurer Role
- Overseeing the presentation of budgets, internal management accounts and annual financial statements to the Board of Trustees.
- Ensuring that proper accounting records are kept, and that appropriate accounting procedures and controls are in place.
- Ensuring that robust and comprehensive financial policies are in place and being implemented, and supporting the development of policies covering financial reserves, and cost management.
- Monitoring and advising on the financial viability of the charity.
- Overseeing financial controls and adherence to systems, regularly liaising with Chief Executive
- Advising on the financial implications of the charity’s strategic plan, including overseeing the charity’s financial risk-management process Ensuring investments and assets are maximised.
- Lead on the appointment of and liaison with external auditors.
- Oversee the development and implementation of systems for appraising, mitigating and reporting corporate risk.
- Ensuring that the accounts are prepared and disclosed in the form required by relevant statutory bodies, for example, the Charity Commission and/or the Registrar of Companies.
- Keeping the board informed about its financial duties and responsibilities and liaising with the Chief Executive to develop the financial understanding of the Board of Trustees.
What we are looking for?
- A finance professional. A knowledge of charity finance is an advantage. Otherwise an enthusiasm to learn, drawing from sound commercial experience and an understanding of SMEs.
- A strategic thinker with an ability to balance risk and opportunity.
- Clear communicator with the ability to bring the financial information alive to non-finance specialists. Willing to play an active role in areas such as forecasting, setting budgets, liaising with auditors
- We are looking for people willing to bring energy, enthusiasm and commitment to the role, and who will broaden the diversity of thinking on our board.
In addition to the above, the Treasurer will also have the responsibilities and qualities of all trustees. Board members have a collective responsibility. This means that trustees always act as a group and not as individuals.
Responsibilities of all trustees
- Support and provide advice on TNP' s purpose, vision, goals and activities.
- Approve operational strategies and policies, and monitor and evaluate their implementation.
- Oversee TNP' s financial plans and budgets and monitor and evaluate progress.
- Ensure the effective and efficient administration of the organisation.
- Ensure that key risks are being identified, monitored and controlled effectively.
- Review and approve TNP’s financial statements.
- Provide support and challenge to TNP’s CEO in the exercise of their delegated authority and affairs. Keep abreast of changes in TNP’s operating environment.
- Contribute to regular reviews of TNP' s own governance. Attend Board meetings, adequately prepared to contribute to discussions.
- Use independent judgment, acting legally and in good faith to promote and protect TNP’s interests, to the exclusion of their own personal and/or any third party interests.
- Contribute to the broader promotion of TNP’s objects, aims and reputation by applying your skills, expertise, knowledge and contacts.
Personal skills and qualities
- To be sympathetic to and supportive of our Christian ethos. Practising Christian preferred.
- Willingness and ability to understand and accept their responsibilities and liabilities as trustees and to act in the best interests of the organisation.
- Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member. Effective communication skills and willingness to participate actively in discussion. A strong personal commitment to equity, diversity and inclusion.
- Enthusiasm for our vision and mission
Trustee Role Overview
Term: 4 years, renewable up to 7 years, with possible extension in exceptional cases under the Memorandum and Articles.
Remuneration: Voluntary role; reasonable expenses reimbursed.
Meetings: Attend four Board meetings a year (in person in Putney, with remote option).
Strategy Days: Up to one per year.
Events: Four annual celebration events at our houses; Trustees are encouraged to attend where possible
Committee Membership
Trustees may join one of three sub-groups — HR, Finance, or Fundraising — which meet remotely four times a year, with occasional ad hoc support to working groups or the executive team.
Financial Commitment No donation is required, though regular modest giving is encouraged.
More Information can be found in the Trustee Pack below.
Registered Charity
11 - 20
To be a centre of excellence for rehabilitating men from crime and addiction through the transformation of their lives
The client requests no contact from agencies or media sales.
Thank you!
Connection Support has a range of services providing support to people at risk of homelessness or on the edge of needing social care. We work with people made vulnerable through debt, mental health issues, substance misuse, learning disability, and physical disabilities.
Volunteers play a key role in the provision of vital services to our clients.
Could you prevent loneliness and isolation in your community and become a befriender?
- Do you have 2-3 hours a week to give to a client suffering from loneliness or mental health? (For a mutual agreement of time and locations that meet clients’ needs)
- Can you offer support, through a listening ear and be a positive influence in a client’s life to help build self-esteem and confidence?
- Will you enable our clients to benefit from knowing someone is there to listen, be a friend, and check in on their wellbeing?
If you can answer ‘yes’ to these questions, then we would love to hear from you!
Key responsibilities
Your role will include, but is not restricted to the following tasks:
- Carry out weekly checks with the clients you are supporting. This can be in a variety of settings, e.g., family home, support home, or in the community (via face-to-face meetings, phone or video calls)
- Have fun, take clients on outings, and maybe share a hobby, sport, or an interest
- Collect prescriptions for clients and assist with their weekly shop
- Help clients rediscover social skills and confidence by building up and maintaining a close relationship
- Report any concerns to the Volunteer Coordinator
Skills required
No qualifications or volunteering experience is required; however, the below skills are essential:
- A non-judgemental approach
- Good listening and communication skills
- Reliable and trustworthy
- Respect confidentiality
- Be able to work on own initiative
- Ability to build effective working relationships with clients in a non-patronising way
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Addiction Family Support
Addiction Family Support is the leading UK registered charity supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.
The Role: Helpline Call Taker (Family Support Volunteer)
As a Helpline Call Taker at Addiction Family Support, you will play a key role in offering emotional and practical support to individuals impacted by a loved one's addiction. You will provide a compassionate, non-judgmental listening ear, helping individuals navigate challenging circumstances.
This is a flexible role that is delivered remotely. Family Support Volunteers work within a flexible rota system to accommodate their availability and commitments while ensuring ongoing support for those who need it most.
Responsibilities:
- Offer empathetic and non-judgmental emotional support to individuals impacted by a loved one’s addiction.
- Provide relevant information, literature, and resources to help clients or group members cope with their situations.
- Offer structured emotional support adhering to guidelines and safeguarding measures.
- Maintain accurate records in line with GDPR and the charity’s policies.
- Participate in ongoing training, mentoring, and support sessions to enhance your skills and knowledge.
- Handle any potential safeguarding concerns and signpost clients to additional services when necessary.
Training and Development:
All Family Support Volunteers undergo a comprehensive three half day training programme covering addiction, core counselling skills, the 5-Step Method, bereavement, safeguarding, and self-care. Ongoing supervision, mentoring, and further development opportunities are available to support volunteers in their roles.
Join Our Team of Change-Makers
Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.
Be Part of Something Special
Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.
Join an Award-Winning Journey
This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.
Registered Charity
21 - 50
Supporting people affected or bereaved by a loved one's harmful use of alcohol, drugs or gambling.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
TERM TIME ONLY
Liberty Domestic Abuse Group (Women only):
Central Bedfordshire – Monday 09:30 - 14:30
Bedford – Wednesday 09:30 - 14:30
Luton – Friday 09:30 - 14:30
Talk 4 M Domestic Abuse Support Group (Males only):
Bedford - Thursday 16:30 – 19.30
Could you be a part of our inspiring, hardworking and motivated team making a positive contribution to rebuilding the lives of women and children?
At One YMCA we provide a range of varied and exciting volunteer roles - we currently are looking for support at our Horizons (Domestic Abuse) support services based in Bedford.
Some of the tasks and responsibliites include:
- Supporting the group facilitators to plan weekly sessions
- Setting up the room, including tables, chairs and resources for the participants
- Supporting the facilitator to run particular activities as part of the session delivery
- Ensuring you have a non-judgmental, friendly and approachable demeanour
- Maintaining confidentiality at all times
You will be:
- Be a good and active listener who can support others
- Have a non-judgmental approach
- Be of a friendly, welcoming and approachable disposition
- Self-motivated, reliable and punctual
- Experience supporting people with complex needs/situations including: grief, trauma, mental health, substance misuse, domestic abuse
- Good communication skills in English; in person & over the phone
- A willingness to learn new things and get stuck in
- Ability to maintain confidentiality
- Ability to work as part of a team
A full induction to the Horizons/Onyx service and specific sites will be provided, including an "Introduction to Domestic Abuse" 1 day training course
You will be required to complete online training, plus a menu of optional training linked the role will be made available.
You will receive regular 1 to 1s and supervision with line manager and oportunities to attend volunteer meetings and events!
Please note you will be required to undergo a DBS check and two references will be taken up prior to commencing the role.
Registered Charity
101 - 500
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
Thank you!
Connection Support has a range of services providing support to people at risk of homelessness or on the edge of needing social care. We work with people made vulnerable through debt, mental health issues, substance misuse, learning disability, and physical disabilities.
Volunteers play a key role in the provision of vital services to our clients.
Could you prevent loneliness and isolation in your community and become a befriender?
- Do you have 2-3 hours a week to give to a client suffering from loneliness or mental health? (For a mutual agreement of time and locations that meet clients’ needs)
- Can you offer support, through a listening ear and be a positive influence in a client’s life to help build self-esteem and confidence?
- Will you enable our clients to benefit from knowing someone is there to listen, be a friend, and check in on their wellbeing?
If you can answer ‘yes’ to these questions, then we would love to hear from you!
Key responsibilities
Your role will include, but is not restricted to the following tasks:
- Carry out weekly checks with the clients you are supporting. This can be in a variety of settings, e.g., family home, support home, or in the community (via face-to-face meetings, phone or video calls)
- Have fun, take clients on outings, and maybe share a hobby, sport, or an interest
- Collect prescriptions for clients and assist with their weekly shop
- Help clients rediscover social skills and confidence by building up and maintaining a close relationship
- Report any concerns to the Volunteer Coordinator
Skills required
No qualifications or volunteering experience is required; however, the below skills are essential:
- A non-judgemental approach
- Good listening and communication skills
- Reliable and trustworthy
- Respect confidentiality
- Be able to work on own initiative
- Ability to build effective working relationships with clients in a non-patronising way
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role would be in the SHPS Refugee Integration and Housing Team in Brent. The volunteer would support Refugee Housing Coaches to ensure clients are achieving their integration goals by meeting with them in person at the Crisis Skylight Brent (CSB) to review their Integration Support Plan (developed with their Coach), and connecting them with relevant community organizations and opportunities.
What will I be doing?
After clients are supported by Coaches to secure move-on accommodation from the asylum hotels in Wembley, they will be supported by the SHPS Refugee Service for an additional 8 months to sustain their accommodation and focus on their integration goals. The volunteer would help clients to achieve their goals by developing a comprehensive understanding of local services and opportunities i.e finding local ESOL classes, employment support, befriending opportunities, health and leisure activities and much more. The role will involve both mapping local integration opportunities and working 1:1 with clients at CSB to develop their integration plan and signpost/refer accordingly. The volunteer will then liaise with Coaches to update on the integration work completed with clients, and to share key learnings re local services/opportunities.
Who are we looking for?
To be successful in this role we are looking for someone who:
- Is empathetic and compassionate to the needs of those experiencing homelessness
- Is able to communicate well with individuals from a wide range of backgrounds including those who have a range of needs (for example mental health and substance misuse) and who may have English as a second language
- Is a good listener and patient
- Has an awareness of their local community
- Has a good level of IT literacy as you will need to update member records and support members with understanding websites, email Lead Workers and carry out research
- Can manage difficult conversations, respond in a safe and appropriate way and take the right actions
- Understands the importance of keeping an individual’s personal information secure and private and working within the boundaries of the role to keep everyone safe
- Is passionate about standing with Crisis and our members to end homelessness
What do I need to do this role?
As part of your recruitment, you will need to provide details for one referee, and we will complete an enhanced disclosure check. Your referee will need to be a professional or academic reference (this could include a referee from a volunteering role).
This role will be based at Crisis Skylight Brent : 1-2 Bank Buildings, High Street, Harlesden, London, NW10 4LT
Any reasonable expenses incurred in relation to the role will be reimbursed.
We hope this will be a fulfilling opportunity to work with our refugee clients to support their integration ambitions.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Providing a confidential non-judgemental listening ear to Residents and Staff. Supporting those wishing to develop their spiritual journey from a Christian perspective. The role will be based across one of our hostels in Watford, Borehamwood, Bishop's Stortford, Welwyn Garden City, Hatfield or High Wycombe,
Activities include:
- Proactively engaging with Residents and staff to build safe relationships and trust
- Offering a ‘listening ear’ to all and giving emotional support
- Sensitively discerning when to offer prayer and support from a Christian perspective, and when to use faith based language
- Be inclusive and welcoming to people of all religious faiths and none, referring people to other faith communities as appropriate
- Working alongside support staff, volunteers & local agencies
- Maintaining records of support and feeding back concerns about Resident welfare to Staff/Line Manager.
- Attend regular volunteer team meetings
- Being proactive in seeking spiritual and emotional support for your own benefit as this is a challenging role.
Additional activities could include:
- Facilitating group work for example: Retreat Programme, Bible Study, prayer or Mental Health Support.
- Welcoming new Residents by phone or in person
- Leading or helping with Chaplaincy lead events: Easter/Christmas activities, Remembrance Services
- Being an ambassador for YMCA’s mission in local Churches
Skills/Qualities/Experience:
- Be a good and active listener who can support others
- Be of a friendly, welcoming and cheerful disposition
- Self-motivated, reliable and punctual
- Sensitivity and courage to care for people experiencing a range of distressing situations including: grief, trauma, poor mental health, substance misuse, suicidal thoughts.
- A commitment to your own spiritual development
- A good understanding of the Christian faith, as well as some understanding of other faith traditions
- Ability to use both faith and non-faith based language, as appropriate
- Good communication skills in English; in person & over the phone
- A willingness to learn new things and get stuck in
- Ability to maintain confidentiality
- Ability to work as part of a team
- Respect the Christian ethos of the YMCA and uphold its values
- Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have
Training Support:
- A full induction to the service and specific site will be provided
- A one day ‘Chaplaincy Essentials’ training, plus a menu of additional training will be made available
- Online training: Safeguarding (Adults & Young People), Fire Awareness, Manual Handling
- Ongoing support and regular 1:1 meetings with your line-manager
- Team meetings and social events
- Mileage and expenses may be payable
You will need 2 x references and a DBS (we will apply for and fund this).
Registered Charity
101 - 500
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.