Supporter care data coordinator volunteer roles in Central london, greater london

ABOUT CHILDREN WITH VOICES

Children With Voices is a grassroots children's charity with over 25 years of experience supporting children and families across London. Based at Fawcett Estate Community Hall in Clapton, Hackney, we run a Community Food Hub, alternative education, SEN support, and community programmes including Jumping Beans. We have supported over 100,000 families and are recognised nationally for our work.

ABOUT THIS ROLE

Behind every programme we run and every family we support, there is careful administration keeping everything in order. We are looking for a Volunteer Admin Coordinator to be that backbone — someone who takes ownership of the detail, keeps our systems running, and makes sure the rest of the team can focus on delivery.

This is an ideal role for someone who is highly organised, discreet, and takes real pride in getting things right.

KEY RESPONSIBILITIES

Day-to-Day Administration

• Manage correspondence, scheduling, and general administrative tasks across the organisation

• Maintain accurate records, databases, and filing systems in line with GDPR and data protection requirements

• Support the preparation of reports, meeting notes, and key organisational documents

Operational Support

• Support the Operations Manager with administrative aspects of HR, finance, and governance

• Help coordinate onboarding for volunteers and new team members

• Track outputs, attendance, and impact data for monitoring and evaluation

Communications & Coordination

• Act as the first point of contact for internal queries — directing people quickly and clearly

• Maintain shared systems and tools so information is easy to find and act on

• Support communication between teams, leadership, and external partners

Governance & Compliance Support

• Help prepare materials for Trustee and leadership meetings

• Support safeguarding admin — DBS checks, consent forms, and record keeping

• Flag gaps in processes and help develop simple, workable solutions

WHO WE'RE LOOKING FOR

• Highly organised with strong attention to detail

• Reliable, discreet, and trustworthy — able to handle sensitive information with care

• Strong written and verbal communication skills

• Confident using digital tools and office systems (Microsoft Office, Google Workspace)

• Able to manage their own time and follow tasks through to completion

• A team player who also takes initiative when needed

• Committed to the values and mission of Children With Voices

This is a voluntary role with real responsibility. We need someone reliable and thorough who takes pride in the detail. You will be supporting a team that serves some of Hackney's most vulnerable children and families — and that matters enormously to us

As a Volunteer Community Connector, you will support the Compassionate Communities programme by helping to grow and strengthen community engagement by encouraging discussion around grief and loss.

Your role will involve:

• Supporting and facilitating ‘compassionate conversations’ in the community and promoting social connectedness. This may include signposting to relevant community support or care provision.

• Offering informal, empathetic listening and engagement around topics such as life limiting illness, caregiving, dying and bereavement.

• Helping to support informal sessions or larger events in partnership with community groups, workplaces, clubs and organisations.

JOB PURPOSE:

This Role Transforms Volunteer Activity Into Structured, Ethical, High-Impact Operations

At Tell My Truth and Shame the Devil C.I.C., our work is powered by people. Volunteer contribution is not just support, it is community, capacity and impact. The Volunteer Operations Analyst ensures that this contribution is organised, visible and aligned with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting people, systems and structure—ensuring that volunteer engagement is consistent, well-managed and sustainable as the C.I.C grows.

This is not a purely administrative role. It is insight-driven, systems-focused and central to how the organisation operates effectively behind the scenes.

Role Summary

The Operations Analyst is responsible for measuring, analyzing, and optimizing the organization’s
internal operations to improve efficiency, accountability, and overall performance. This role focuses on operational systems development, process evaluation, workflow optimization, and organizational effectiveness, enabling leadership to make informed decisions and ensuring that the organization’s activities are structured, scalable, and effective.

While analytical skills are essential, this is not a traditional Data Analyst role. The emphasis is on understanding how systems, teams, and workflows function, and using insight to design and improve operational structures, not just analyze datasets.

The Operations Analyst does not execute or enforce tasks, but plays a critical role in diagnosing
operational challenges and recommending actionable, system-level solutions.

REQUIRED SKILLS AND COMPETENCIES:
Technical Skills
Strong proficiency in:

• Google Sheets / Microsoft Excel
• Data tracking and reporting tools
• Ability to organize and interpret large sets of data

Analytical Skills

• Strong problem-solving and critical thinking ability
• Ability to identify patterns, trends, and inefficiencies
• Detail-oriented with a structured approach to analysis

Communication Skills

• Ability to present data in a clear, concise, and actionable format
• Strong written communication for reporting

Organizational Awareness

• Understanding of how teams and workflows interact
• Ability to think in systems, not just tasks

PREFERRED QUALIFICATIONS (NOT MANDATORY):

• Background in Operations, Business Administration, or related fields
• Previous experience in Operations analysis, project tracking, or process improvement roles
• (Experience working in remote or volunteer-based organizations is an advantage)

CORE OBJECTIVES:

• Provide clear visibility into operational performance and system effectiveness
• Identify inefficiencies, bottlenecks, and structural gaps in workflows and processes
• Recommend practical, system-level improvements (not just data observations)
• Support leadership with structured insights that drive operational decisions
• Strengthen accountability, clarity, and scalability across the organization’s operations

KEY RESPONSIBILITIES:

1. Data Tracking & Performance Monitoring

• Develop and maintain centralized tracking systems (e.g., Google Sheets, Airtable) to support operational visibility
• Monitor key operational metrics across departments, including:
  • Volunteer recruitment and onboarding timelines
  • Task completion rates across teams
  • Program and project delivery timelines
• Ensure data is accurate, relevant, and structured to inform operational decisions (not just reporting)

2. Reporting & Operational Insights

• Prepare weekly or bi-weekly operational reports for leadership
• Go beyond reporting by clearly highlighting:
  • Root causes of inefficiencies
  • System and workflow gaps
  • Operational risks
• Translate data and observations into clear, actionable, system-focused recommendations

3. Process Analysis & Workflow Design

• Document and map existing workflows across functions (HR, Programs, Operations, etc.)
• Analyze how work actually flows across teams—not just what is recorded in data
• Identify bottlenecks

✅ The Operations Analyst WILL:

❌ The Operations Analyst WILL NOT:

○ Redundant or unclear steps
○ Structural and communication gaps
● Recommend and help design improved workflows, structures, and operational systems

4. Risk Identification & Escalation
● Proactively identify and flag:
○ Process breakdowns
○ Structural inefficiencies
○ Delivery risks linked to poor workflows or unclear ownership
● Escalate findings with clear operational context and suggested solutions

5. Systems & Process Optimization
● Lead efforts in operational systems improvement, including:
○ Workflow restructuring
○ Standardization of processes and templates
○ Introduction of more efficient tracking and coordination systems
● Continuously evaluate how systems function in practice and recommend refinements

6. Cross-Functional Collaboration
● Work closely with:
○ HR Team (for recruitment and onboarding systems)
○ Team Leads (for workflow and delivery structures)
○ Operations Coordinators / Executive Assistants (for execution visibility)
● Bridge the gap between how work is designed and how it is executed

SCOPE AND BOUNDARIES FOR THE ROLE:
To ensure clarity and proper role alignment:

• Analyze workflows, systems, and operational performance
• Design and recommend process and system improvements
• Provide structured insights that inform operational decisions
• Function as a Data Analyst focused solely on datasets and reporting
• Be limited to producing reports without contributing to process improvement and system design
• Manage or supervise team members
• Enforce task completion or handle administrative coordination

WORKING RELATIONSHIP:
The Operations Analyst will:

• Report directly to the Director of Central Operations & Executive Coordination
• Support decision-making but will not replace leadership authority
• Work collaboratively across all teams while maintaining objectivity and independence

KEY PERFORMANCE INDICATORS (KPIs)
Success in this role will be measured by:

• Quality and impact of operational insights and recommendations
• Measurable improvements in workflow efficiency and system effectiveness
• Reduction in process bottlenecks and delays
• Clarity and usability of operational tracking systems
• Contribution to scalable and well-structured operational processes

What Success Looks Like in This Role:
Within the first 60–90 days, the Operations Analyst should:

• Establish a functional and structured operations tracking system
• Deliver insight-driven reports that highlight system-level issues (not just data summaries)
• Identify and recommend improvements to at least 2–3 key operational workflows
• Provide leadership with clear visibility into how operations actually function and where improvements are needed

Additional Notes

• This is a strategic operations role, not a purely analytical or reporting position
• Ideal for individuals who are passionate about:
  • Improving how organizations function
  • Designing better systems and workflows
  • Driving efficiency through structure and clarity

Important to be clear:

• This is a volunteer role during the CIC’s build phase
• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:
Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

Rainbow Migration, the longest-running UK charity dedicated to supporting LGBTQI+ people through the asylum and immigration system, is seeking a trustee who is or has been a refugee due to persecution as an LGBTQI+ person. This is part of an ongoing commitment to increase leadership in the organisation by people with lived experience of the issues we work on.

We are looking for someone who is passionate about our vision that LGBTQI+ people can settle in the UK and lead fulfilling lives, and our mission to support LGBTQI+ people through the asylum and immigration system and influence policy and practice.

At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We particularly encourage applications from people who have sought asylum on the basis of their sexual orientation, gender identity, gender expression or sex characteristics. 

More information on Rainbow Migration is in appendix 1 of the application pack.

If you would like to find out more before applying, you can attend a webinar on Friday 17 April 2026 from 1 to 2pm. This is an opportunity to meet Rainbow Migration’s Executive Director and a trustee and ask us any questions. It is not part of the application or selection process. Please register using the form linked in the application pack and a Zoom link will be sent to you. If you cannot attend, you can still fill out the form and request a recording afterwards.

If you would prefer to have a one-to-one conversation, or have any questions about the role, the webinar or how to apply, please contact us using the email address in the application pack.

The role of trustees

Trustees are volunteers who bring their skills and experience to shape our strategic direction. They have legal responsibility for the charity, ensure good governance, and make sure our finances and resources are used well to implement our mission. Trustees also play a role as ambassadors for the organisation and our work.

Trustees do not get involved in operational decision-making. For example, decisions on which social media platforms we use or what group activities we run for service users are taken by staff.

Because trustees are volunteers, they do not receive payment for their time. Rainbow Migration can pay your costs when incurred solely for fulfilling trustee duties (e.g. travel, phone top-ups if needed exclusively for trustee work).

You can find out more information about what being a trustee involves at the links available in the application pack.

Time commitment

We are looking for people who can commit to being a trustee for at least three years. Trustees can then be re-elected for another three years. The maximum term limit for our trustees is nine years (in line with Charity Commission guidance).

Trustees meet on a weekday evening, from 6 to 9 pm, five times per year. There may be additional meetings in 2026 as part of our work on anti-oppression and to develop our next organisational strategy.

Meetings are usually held on Zoom except in December when we meet in-person in London, with an informal dinner first. For in-person meetings, travel costs (and meals and accommodation if relevant) can be covered.

You will need to spend two to four hours reading 8 to 30 papers before each meeting. Papers are provided a few days in advance of meetings. The “Board Buddy” (see below under Support for Trustees) can help with understanding them. You can also ask to meet with the Executive Director or Chair to explain them.

You can see examples of topics of discussion at board meetings in appendix 2 of the application pack.

You will also need to give some time between meetings. This includes, for example:

• Spending 10 to 30 minutes reviewing and correcting the minutes (written record) of the last board meeting
• Spending 30 to 60 minutes reviewing and giving feedback on documents, such as a new or updated draft organisational policy (e.g. data protection, safeguarding, health and safety)
• Reading and responding to emails within one or two days.

The board has two subcommittees: one on HR and one on finance. You may be asked to join one of these a few months after you become a trustee. If you do, there will be up to four more meetings a year and there will be papers to read for each of these meetings.

Support for trustees

We provide numerous resources for trustees. Below are some examples but they are not exhaustive and we are open to suggestions. Support can be accessed throughout the time someone is a trustee.

Training:

• We can pay for trustees to access training on good governance, the duties of a trustee, and charity finance.
• We give access to webinars and online training e.g. on safeguarding and cyber-security.
• We provide internal training (by staff) on areas such as safeguarding and data protection.

One-to-one support:

• New trustees have induction meetings with Rainbow Migration staff.
• An existing trustee can act as a “Board Buddy” for new trustees, which includes formal and informal meetings and support around board meetings and papers.
• We can help you to find a mentor e.g. The Experts by Experience Employment Initiative can provide mentoring for people with lived experience of migration.
• We can discuss accommodations that are needed for disabled people and other ways to ensure trustees feel fully included and able to participate

Equality, diversity, inclusion and anti-oppression

We are committed to equity, diversity and inclusion, and we know this is ongoing work. We are also reviewing what we do and how we do it through an anti-oppression and anti-racism lens, as well as investing in being more informed and led by LGBTQI+ people who have sought asylum. We want our organisation — including our trustee board — to be increasingly shaped and led by LGBTQI+ people who have sought asylum. That is why this trustee position is specifically for someone who has been granted refugee status in the UK as an LGBTQI+ person.

We welcome applications from people with a wide range of backgrounds, identities and experiences – including from people who are trans (including non-binary, genderqueer, genderfluid, gender non-conforming and agender) and intersex. We recognise that people have different journeys, strengths and access needs, and we are committed to removing barriers wherever we can. If you share our vision, mission and values, we encourage you to apply and let us know how we can support you through the process.

To support candidates during the interview process, we send some of the questions in advance to give applicants more thinking time. You are welcome to bring notes with you and also take notes in interviews to help process information. Please let us know if we can make other adjustments to support you through the application and selection process.

Once appointed, trustees can continue to access a range of support options throughout their time on the board.

Person specification

Essential

For this role, we are looking for someone who has been awarded refugee status in the UK on the basis of their sexual orientation, gender identity or expression, or sex characteristics. At this time, we are not accepting applications from people who still in the process of applying for asylum, or who have leave to remain in the UK on other grounds (e.g. work, human rights, marriage) as these experiences are already represented on our board.

We welcome applications from people who have used our services as well as those who have never interacted with us before.

In addition to having been granted asylum in the UK as an LGBTQI+ person, the following are necessary:

• Commitment to Rainbow Migration’s mission, vision and values
• Ability to work constructively with other trustees and staff
• Good English (so you can understand spoken conversations in meetings and contribute)
• Ability to read and understand long documents (e.g. trustees must be familiar with our policies, such as our safeguarding policy, and the key points in our publications such as Still Falling Short)
• Courage and enthusiasm to learn, encourage, challenge, influence and support other people and the organisation
• Confidence to ask questions (this helps everyone learn and improve) or request training or support
• Ability to analyse and scrutinise information provided by staff and trustees (the Board Buddy and other trustees can assist you in this)
• Ability to use independent judgement and share your thoughts with trustees and the Executive Director
• Willingness to share your opinion and give guidance to the board in areas where you have knowledge or experience
• Commitment to speak well about the organisation to others (e.g. funders, other charities)
• Regular access to a secure, private email account and a quiet, private space for joining online meetings and telephone calls
• Be living in the UK (England, Scotland, Wales or Northern Ireland)
• Aged 16 or over
• Not be previously disqualified as a trustee or company director, have an undischarged bankruptcy or have unspent criminal convictions for an offence involving dishonesty or deception (such as fraud).

Desirable

It would be beneficial if you have work or volunteer experience in an area relevant to Rainbow Migration’s work (e.g. service delivery, communications, campaigning, lobbying, fundraising, HR, IT) but this is not a requirement.

ABOUT CHILDREN WITH VOICES

Children With Voices is a grassroots children's charity with over 25 years of experience supporting children and families across London. Based at Fawcett Estate Community Hall in Clapton, Hackney, we run a Community Food Hub, alternative education, SEN support, and community programmes including Jumping Beans. We have supported over 100,000 families and are recognised nationally for our work.

ABOUT THIS ROLE

As we grow, we need an experienced Operations Manager to help us run well behind the scenes — so everything on the frontline can keep delivering. This is a meaningful voluntary leadership role for someone with professional experience in operations, HR, or management who wants their skills to count for something real.

You will work closely with the CEO and senior team to ensure the organisation runs efficiently, compliantly, and in line with our values.

KEY RESPONSIBILITIES

Operational Oversight

• Lead and coordinate day-to-day operations to ensure efficiency and alignment with organisational goals

• Support departments to stay aligned, compliant, and focused on delivery

• Identify opportunities to streamline processes, maximise resources, and improve impact

HR Oversight

• Oversee HR policies, compliance, and staff wellbeing in line with UK employment law and safeguarding requirements

• Support recruitment and onboarding — fair, inclusive, and safeguarding-compliant

• Provide HR guidance to managers and staff; escalate to external expertise when needed

• Maintain oversight of volunteer engagement and HR record keeping

Finance Oversight

• Supervise the Finance Coordinator (10 hrs/week) and provide accountability for financial administration

• Monitor budgets, financial reports, and expenditure in line with charity governance standards

• Ensure accurate, timely reporting to the CEO and Trustees

• Liaise with accountants, auditors, and external advisors as required

Leadership & Governance

• Work alongside the CEO, Trustees, and senior team to align operations with organisational strategy

• Provide assurance of compliance with safeguarding, data protection, charity law, and employment legislation

• Model organisational values of safeguarding, equity, inclusion, and community impact

WHO WE'RE LOOKING FOR

• Experience in operations, management, or a related professional field

• Working knowledge of HR processes and UK employment law

• Financially literate — comfortable with budgets, reports, and financial summaries

• Familiar with charity governance, safeguarding, and compliance requirements

• Confident, values-led, and able to hold accountability with care

• Highly organised, reliable, and able to manage competing priorities

• Committed to equity, inclusion, and community impact

This is a voluntary senior leadership role — unpaid, but with real scope and real responsibility. We are looking for someone who brings professional-level experience and wants to use it in the service of children and families in Hackney.

HEAD OF SUNSHINE SERVICES (VOLUNTEER ROLE)

SUNSHINE Charity – Because No One Should Live in Lockdown Forever

Do you remember lockdown?

1. The quiet.
2. The worry.
3. The long days without connection.
4. The feeling of being cut off from the world.

Now imagine living like that every day, not because of a global crisis — but because loneliness has quietly become someone’s whole life.

At SUNSHINE, we refuse to let that happen. Not in London. Not in our communities. Not while we’re here.

We’re here to bring back joy, connection and human warmth — and we need someone extraordinary to help us build the services that will make that happen.

Who We Are

SUNSHINE is a brand‑new, grassroots, 100% volunteer‑powered charity on a mission to brighten the lives of people experiencing loneliness and social isolation. We’re small but fierce, hopeful, and building something meaningful from the ground up. We’re awaiting our charity number — but our purpose is already alive and growing.

Our services will be the lifeline people hold onto. And you will be the one who shapes them.

Your Role: Head of SUNSHINE Services

This is a rare opportunity to build a charity’s services from scratch — to design programmes that genuinely change lives and bring people back into community.

You will lead the creation, delivery and development of our pilot programmes, including:

• Digital Inclusion & Skills (6‑week programme) — helping people reconnect with the world through confidence, technology and support

• Wellbeing Wednesdays (12‑week programme) — a warm, uplifting space for emotional wellbeing, connection and growth

• Monthly Coffee Mornings — simple, joyful gatherings that remind people they matter

And that’s just the beginning.

You’ll work in co‑production with the people we serve — listening, learning, and shaping new services based on real needs, real voices, and real lives.

You will:

• Design, launch and oversee all SUNSHINE services and programmes

• Manage and support Programme Coordinators delivering each pilot

• Ensure quality, safety and impact across everything we offer

• Build a culture of compassion, empowerment and joy within our service teams

• Use feedback and lived experience to shape future services

• Be a key leader in how SUNSHINE grows and supports communities

Your work will directly help people feel seen, valued and connected again.

Who You Are

• You’re someone who cares deeply about people and community.
• You understand how powerful a simple act of connection can be.
• You’re organised, compassionate, creative — and excited by the idea of building something new.
• Maybe you’ve worked in service delivery, community programmes, wellbeing, social care, education, or project management.
• Maybe you’ve supported vulnerable people before.
• Maybe you’ve led teams or shaped services.

What matters most is your heart, your drive, and your belief that no one should face life alone.

Why Join Us Now?

Because this is the moment everything begins.

You won’t just be joining a charity — you’ll be helping to build it. Your ideas will matter. Your leadership will shape lives. Your work will bring sunshine into places that have been dark for far too long.

If you want to be part of something hopeful, human and life‑changing, this is your moment.

How to Apply

Send us your CV and a short statement about why this role speaks to you.

We welcome people from all backgrounds, experiences and walks of life.

Let’s build services that bring people back to life — together.