Training management volunteer roles

Aim of this role
Research and Campaigns volunteers support our work to change the policies and practice that affect the lives of our clients.

As an R&C volunteer, you will be a part of the R&C team. You will:

• complete an induction to Citizens Advice and training for your role

• keep up-to-date with trends of the concerns affecting clients locally as well as areas identified by national Citizens Advice, and raise call for evidence

• research and gather quality information on key issues affecting local residents

• ensure all volunteers/staff are aware of the purpose of Research and Campaigns and how to write evidence forms

• produce useful, appealing and easily accessible campaign materials and publications for information purposes

• feed back to assessors and advisers on the results of their work and provide them with assistance in completing evidence forms

• help national Citizens Advice to carry out research about how certain issues affect clients in your local area

• gather case studies and client stories

• ensure that equality, diversity and inclusion are promoted in our R&C work

• adhere to Citizens Advice Merton and Lambeth’s (CAML) aims and principles

• comply with all relevant GDPR rules and regulations

Locations

This role is based in our Mitcham office with some occasional traveling to our other offices in Morden and Kennington. All three offices are well-connected to public transport, and the office in Mitcham has a car park.

We will reimburse all reasonable out of pocket travel and lunch expenses.

What’s in it for you?

• make a real difference to people’s lives

• build on valuable skills such as communication, listening and problem solving, and increase your employability

• work with a range of different people, independently and in a team

• have a positive impact in your community

• be part of a friendly and supportive charity team

• develop transferable skills for employment, training or other volunteering opportunities

• have an opportunity to progress with your training and develop knowledge and skills for other roles

What we are looking for

• excellent communication skills, both written and verbal, are essential

• understanding of the importance of Research and Campaigns work in identifying key current social issues, and their potential impact on clients

• the ability to build and maintain professional relationships and contribute constructively as part of the R&C team, as well as wider CAML team

• the ability to give feedback clearly and sensitively

• good report-writing skills with the ability to condense important information and explain to a range of audiences. Able to research, analyse and explain complex information

• good organisational and time management skills with the ability to work towards set deadlines

• ability to work on own initiative, within given guidelines

• confidence in using a range of IT software to research and analyse data

Satisfactory references are required before joining the charity.

Commitment
We are looking for volunteers who are able come to our office for at least one day per week. 

Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming a research and campaigns volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

How to apply
Please visit our website to find out how to apply.

The closing date for Applications is 5pm on August 31st 2026.

Applications will be reviewed after the closing date.

We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Programme Support Volunteer

Mind of the Student
Ad ID: MOTS PSV 2026 01

About Us

Mind of the Student is a youth mental health charity that works with schools, young people and families to support emotional wellbeing and improve mental health awareness.

Our programmes include EmpowerU, Empowering Young Minds, school mental health workshops, Mind of the Parent and Ambassador Training. Through these projects, we aim to create safe spaces where young people feel heard, supported and empowered.

The Role

We are looking for Programme Support Volunteers to support our delivery team during workshops, school sessions and community programmes.

This is a supportive role where volunteers work alongside a Project Lead or Lead Facilitator to help sessions run smoothly. Volunteers will not be expected to deliver content but will play an important part in supporting students, helping to manage group activities, maintaining appropriate ratios and contributing to a positive environment during sessions.

This role would suit someone interested in mental health, youth work, education, psychology or counselling, as well as anyone looking to gain experience working with young people.

Current Programme Dates

We are currently seeking volunteers to support the following upcoming programmes:

Tower Hamlets

• Tuesday 25 August 2026
• Tuesday 1 September 2026

Islington

• Monday 28 September 2026
• Monday 12 October 2026

Applicants can express an interest in supporting one or more of these dates. Further information about the session times and venues will be provided to successful applicants.

Responsibilities may include:

• Supporting Lead Facilitators during sessions and workshops
• Helping to create a safe, welcoming and engaging environment
• Encouraging student participation and engagement
• Providing general pastoral support to young people where appropriate
• Supporting behaviour management alongside staff
• Assisting with setting up and packing away resources
• Helping to monitor student wellbeing during sessions
• Escalating any safeguarding or wellbeing concerns to senior staff
• Supporting the general organisation and smooth running of programmes

We are looking for people who:

• Are passionate about supporting young people
• Have an interest in mental health and wellbeing
• Are approachable, reliable and professional
• Feel comfortable working in school or youth settings
• Work well as part of a team
• Are willing to learn and take part in training

Previous experience is not essential.

We especially welcome applications from students or individuals looking for placements or practical experience within mental health, education, counselling, psychology, youth work or related sectors.

Applicants must:

• Be based within a 20 mile radius of Havering, Islington, Tower Hamlets, Hackney, Newham, Croydon or Southend on Sea
• Be willing to undergo an Enhanced DBS check
• Be able to commit to between 0 and 8 hours per week
• Share the values and mission of Mind of the Student

What We Offer

• Full training provided
• Travel expenses covered
• Flexible volunteering opportunities
• Valuable experience within school and mental health settings
• Opportunities to support meaningful programmes that make a difference to young people

Hours

Flexible hours are available from 0 to 8 hours per week.

Most sessions take place during school hours, with occasional evening workshops or events.

Safeguarding

Mind of the Student is committed to safeguarding and promoting the welfare of children and young people. All volunteers are expected to share this commitment.

This role is subject to an Enhanced DBS check and safer recruitment procedures.

Become a Community Wish Maker - Wales (North, South, East, West and all in the middle)

Right now, 75 children in Wales are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
 
Help Make Wishes Come True 

Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most. 

What Makes This Role Different? 

This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give. 

Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way. 

 How You'll Get Started 

Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea. 

You can: 

- Organise an activity independently 
- Fundraise with friends, family or colleagues 
- Team up with other local Community Wish Makers 
- Support an existing Make-A-Wish fundraising campaign or event 
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes

We'll provide resources, guidance and support to help you succeed. 

What We're Looking For 

You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference

We're looking for people who are: 

- Confident building relationships and engaging others 
- Self-motivated and proactive 
- Creative in finding fundraising opportunities 
- Organised and reliable 
- Positive, enthusiastic, and passionate about helping others 

 What we will do for you: 

- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started 
- A one-to-one introductory phone call with a member of our team 
- Materials to get you started in your role 
- A dedicated Volunteer manager 
- Access to connections & networks in your region 
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information 

Commitment 

Aged 18 or over 

Commitment of at least 12 months 

If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you

Become a Community Wish Maker

Right now, 66 children in the South West are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
 
Help Make Wishes Come True 

Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most. 

What Makes This Role Different? 

This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give. 

Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way. 

How You'll Get Started 

Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea. 

You can: 

- Organise an activity independently 
- Fundraise with friends, family or colleagues 
- Team up with other local Community Wish Makers 
- Support an existing Make-A-Wish fundraising campaign or event 
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes

We'll provide resources, guidance and support to help you succeed. 

What We're Looking For 

You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference. 

We're looking for people who are: 

- Confident building relationships and engaging others 
- Self-motivated and proactive 
- Creative in finding fundraising opportunities 
- Organised and reliable 
- Positive, enthusiastic, and passionate about helping others 

What we will do for you: 

- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started 
- A one-to-one introductory phone call with a member of our team 
- Materials to get you started in your role 
- A dedicated Volunteer manager 
- Access to connections & networks in your region 
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information 

 Commitment 

Aged 18 or over 

Commitment of at least 12 months 

If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you

Become a Community Wish Maker In Northern Ireland!

Right now, 55 children in Northern Ireland are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
 
Help Make Wishes Come True 

Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most. 

What Makes This Role Different? 

This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give. 

Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way. 

How You'll Get Started 

Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea. 

You can: 

- Organise an activity independently 
- Fundraise with friends, family or colleagues 
- Team up with other local Community Wish Makers 
- Support an existing Make-A-Wish fundraising campaign or event 
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes

We'll provide resources, guidance and support to help you succeed

What We're Looking For 

You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference. 

We're looking for people who are: 

- Confident building relationships and engaging others 
- Self-motivated and proactive 
- Creative in finding fundraising opportunities 
- Organised and reliable 
- Positive, enthusiastic, and passionate about helping others 

What we will do for you: 

- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started 
- A one-to-one introductory phone call with a member of our team 
- Materials to get you started in your role 
- A dedicated Volunteer manager 
- Access to connections & networks in your region 
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information 

Commitment 

Aged 18 or over 

Commitment of at least 12 months 

If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you

Our Cat Fosterers play a vital role by providing a temporary, loving home for cats that are in the care of the RSPCA.

Why we want you 

We are the RSPCA South Bucks Branch and it's our vision to live in a world where all animals are respected and treated with compassion. Our volunteer fosterers are incredible, they play an essential role in helping us carry out our important animal welfare work by caring for cats and enabling them to be rehomed. 

You could be fostering an animal for just a few weeks, or it could be a longer term placement for several months and in a few cases it can be longer. 

What you will be doing 

Providing care and suitable housing in a safe environment for cats while they are in foster care in accordance with Society policies and guidelines.

Feeding, watering, providing enrichment, socialising and grooming cats (as appropriate).

Liaising with your Cat Co-ordinator regularly. For cats ready for rehoming: sharing photos and videos to the cat coordinator to enable them to raise awareness and rehoming. 

If the animal has specific needs you will be supported by your local team of fosterers to enable you to provide the care needed.

Offering a separate room to keep the cat/s in and separate from your own animals.

Some cats may have had surgery and will need a period of cage rest. This will be provided.

Your family/household must be fully supportive (and checked/confirmed that there are no cat allergies within the household).

All members of the household should discuss with their GP whether a tetanus vaccination is required, and make a decision based on this.

Transporting your foster cat safely for vet appointments.

Allowing a potential adopter to enter your home to view a cat up for adoption after they have been assessed by the cat co-ordinator, a volunteer can support you in this. 

Completing the local branch paperwork relating to the cats in your care.

The skills you need 

Volunteers must be aged 18 or over. 

Previous experience of fostering would be beneficial, and experience caring for cats is essential. 

If you have existing cats, they must be spayed/neutered and vaccinated. 

If in rented accommodation, permission from the landlord must be obtained. 

You must live in South Buckinghamshire or close to Chesham.

Volunteers must complete an online induction, you will need to have basic IT skills and access to a PC or laptop, or have someone who can help you carry out the induction. 

What's in it for you 

Meet like-minded people and get to know more about the work of the RSPCA South Bucks Branch.

Add an important animal welfare role to your CV.

A great induction and training relevant to your role. 

Support from our local and national teams.

You’ll be making a huge difference to the welfare of animals. 

What we provide you

We provide all the food, litter, medication and equipment needed to foster cats in our branch. Any other expenses must be agreed in advance with the Finance Manager.

A community of local fosterers to draw support and information.

Regular contact with your cat coordinator to support you.

Disclaimer 

Our fosterers are subject to an informal interview, home assessment visit, two satisfactory references and completion of online induction training including Health and Safety. 

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 
• Reasonable volunteer expenses reimbursed in line with our volunteer expenses policy.

Our values:

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. 

• We're creating change
• We're always learning
• We're better together

As a maintenance (handyman) volunteer at SeeAbility, you will support the facility in maintaining a safe, functional, and pleasant environment for people we support and our teams.

This position requires a reliable, skilled, and proactive individual who can carry out general maintenance tasks and assist with small repairs around the property. Your efforts will directly contribute to the well-being of the people we support and ensure that the home remains a comfortable and secure place for all.

Skills Required 

• Perform general maintenance and minor repairs to the building and facilities, including but not limited to:  carpentry, painting, decorating and repairing

• Assist with the installation of furniture, fixtures, or equipment, ensuring they meet safety standards.

• Ensure that all tools and materials are properly maintained and stored safely.

• Help identify potential maintenance issues before they become problems.

• Report more complex repairs or safety concerns to the Facility Manager or Maintenance Supervisor.

• Support the care home during renovation or redecoration projects.

• Work collaboratively with other volunteers and staff to ensure the upkeep of the home.

• Would not be asked to carry out and electrical or plumping works

• Adhere to health and safety guidelines, ensuring all tasks are completed with care and in compliance with regulations

Training required for this role (all delivered vis e-learning)

• Safeguarding

• H&S

• Manual Handling

• How to be Eye Care Aware

• Fire Safety

• Infection Control

• Data Security and Confidentiality

• First Aid

All these courses will take approximately 40-60 minutes, apart from the First Aid which is 2 hours

Benefits

Being a maintenance (handyman) volunteer provides a key service by helping to keep our homes in good condition. 

This is a fantastic opportunity to have a direct impact upon the lives of others.

SeeAbility provides training and this can help you to develop new skills.

Volunteers can claim travel expenses.

About Us 

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 225th anniversary, having pioneered specialist support across multiple generations since 1799!

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Volunteer Role Profile
Volunteer Role Online Shop Listing Volunteer
Volunteer Manager Shop Manager
Where you will be based Guisborough Shop
Why we want you
Please note: This role is only suitable for applicants aged
18 and over.
We’re seeking friendly, reliable individuals aged 18 or over to create clear,
accurate, and appealing online listings that convert into sales.
By volunteering with us in one of our amazing retail spaces you will be
raising essential funds for Oxfam – all whilst learning new skills and
meeting some incredible people.
What you will be doing
Writing clear, descriptive titles
Creating accurate, honest item descriptions
Selecting correct categories and item specifics
Uploading and organising photos in listings
Entering pre-agreed prices accurately
Saving/publishing listings correctly
Labelling and storing listed items using the location system
Optional: Taking clear, well-lit, in-focus photos from multiple angles
The skills you need
Are confident using a computer
Have strong attention to detail
Enjoy writing or organising information
What's in it for you
Some lunch and travel costs paid (speak to the Manager first to
understand what is covered)
Access to training and development
Grow your confidence and meet new people
Flexible volunteering schedules that fit your lifestyle
Free confidential support by the Retail Trust
Possible references for future employers
Disclaimer
Additional information:
We warmly welcome everyone to apply and are dedicated to creating an
inclusive and diverse environment. If you have any particular needs,
please talk to the Manager, and we can consider possible adjustments.
We conduct ID checks for all volunteers and require one reference upon
application. If you have any difficulties providing a reference, please
speak to a manager for assistance.