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Citizens Advice Barnet, Barnet (On-site)
Unpaid role, expenses paid
Posted 6 days ago

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Citizens Advice Barnet
Barnet, Greater London (On-site)
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Our volunteers are vital members of the Citizens Advice Barnet team.

If you’re looking for a worthwhile experience and excellent training, there may be a suitable volunteering role waiting for you at Citizens Advice Barnet.

Volunteering is a great way to contribute, use and gain skills, make friends and feel part of an enthusiastic team.

Most of the work we do is carried out by highly trained volunteers. We very much value the work of all our volunteers, who strongly uphold the aims and principles of the Citizens Advice service.

After successfully completing the initial training, you will:

  • assist clients on reception,
  • call back clients who have been referred to us,
  • give advice via email,
  • speak to clients on our helpline,
  • support clients in person at drop-in advice sessions throughout Barnet,
  • undertake administrative tasks supporting the advice team.

Purpose of the role

  • help provide an effective and efficient advice service to members of the public,
  • help influence government and other organisations by collecting evidence of the effect of their actions on the lives of clients for the Research & Campaigns team to use,
  • help us raise essential funds to continue our work by collecting evidence of the need we address and our impact.

Qualities Required:

  • being open, approachable and non-judgmental,
  • ability to communicate effectively in writing and in person,
  • a good level of literacy and numeracy skills,
  • a good level of IT literacy,
  • ability to commit to 2 days a week for at least 9 months,
  • ability to commit to and work within the aims, principles and policies of the Citizens Advice service.
Organisation
Citizens Advice Barnet View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 14 July 2026
Closing date: 31 July 2026 at 14:19
Tags: Advice / Information, Social / Support Work

The client requests no contact from agencies or media sales.