Volunteer roles in Princes risborough

At Doorstep Library, we’re dedicated to bringing the magic of books and the joy of reading directly into the homes of children who need our support.

With 1 in 4 children in the UK leaving primary school unable to read or write properly, we recruit and train in-person and online volunteers to introduce children from under-resourced areas to the pleasure of reading.

What’s Involved?

As a Doorstep Library reading volunteer, you’ll visit the same families via Zoom every week with eBooks to share with the children and encourage their love of reading.

You will:

• Handpick eBooks from our online portals based on the children’s age, interests, and reading level
• Join families via Zoom with your volunteer partner for 20-minute reading sessions  
• Make notes after the session to keep track of how the child/ren are progressing

Our unique home-based approach allows our volunteers to build trusting relationships with families, helping them to connect with the community and equip them with the skills they need to succeed later in life.

When and Where?

You can be based anywhere in the UK to become a Doorstep Library online volunteer.

• Time commitment: One evening a week (Regular Volunteer), one evening every other week (Semi-Regular Volunteer) or once every 3 weeks (Stand-In Volunteer) during school term times
• Hours per week: 2
• Days: Our projects run on Mondays, Tuesdays, or Thursdays from 4:30pm – 6:30pm

Why volunteer with Doorstep Library?

• It's incredibly fun! You get to explore your inner child and share your passion for books and reading.
• We invest in our team of volunteers to ensure they are valued, supported and are developing.
• You will be a part of the Doorstep Library community of families, volunteers and staff members.
• You can make a real difference to the lives of others. Providing you with a real sense of purpose and achievement.
• You give back to the community you live in or the community you visit every week.
• You build your confidence and improve your self-esteem and mental well-being.
• You will develop skills and enhance your C.V. 

Doorstep Library is committed to safeguarding and promoting the welfare of children, young people, and all those it comes into contact with. All volunteers undergo rigorous safer recruitment processes including specified interview questions, a DBS check, and the collection of written and/or verbal references.  Safeguarding training is a mandatory part of the induction process for all volunteers, and they are expected to always adhere to our safeguarding policies and procedures.  

Help ignite a brand‑new movement for joy, belonging, and human connection

SUNSHINE is a start‑up charity with a bold mission: to replace loneliness with belonging and spark a grassroots joy movement across London and beyond. We’re building something fresh, modern, and full of heart — and right now, we need a brilliant Bid Writer/Grant Writer to help us unlock the seed funding that will turn this vision into real‑world impact.

If you love crafting compelling narratives, spotting opportunities, and turning ideas into funded reality, this is your moment.

Why this role matters

We’re at the beginning of something powerful. Every pound you help us secure becomes:

• A socially isoled person finding joy, connection, community and their confidence again.

• A community discovering connection.

• A volunteer feeling valued and supported.

• A movement growing from the ground up.

Your writing will literally build the foundation of SUNSHINE’s future.

What you’ll do

• Identify grants, trusts, and funding opportunities that align with our mission.

• Craft persuasive, emotionally resonant bids that stand out.

• Shape the story of a new charity finding its voice.

• Work directly with the Founder to build a funding pipeline from scratch.

• Help create a sustainable base for programmes that change lives.

What we’re looking for

You don’t need decades of experience — you need passion, clarity, and the ability to write with purpose. If you are:

• A natural storyteller.

• Detail‑driven and organised.

• Energised by start‑up environments.

• Excited by the idea of building something meaningful from day one.

• Motivated by impact, not ego.

…then you’ll thrive here.

What you’ll gain

• A front‑row seat in shaping a new charity.

• Creative freedom and trust.

• A collaborative, warm, values‑driven environment.

• Real responsibility and real influence.

• The joy of seeing your work transform communities.

This is a volunteer role — but it’s also a legacy‑building role. The kind you look back on and think: I helped build that.

Ready to bring the SUNSHINE?

If you want your words to matter — truly matter — we’d love to hear from you.

Let’s build something beautiful together.

Would you like to lead an innovative health think tank - enabling it to achieve more of its potential and encouraging a more preventative approach to mental and physical ill-health in the UK?

As Chair you’ll:

• Help Health Action Research Group develop more of its potential as an independent health think tank, on a sustainable basis

• Ensure effective governance, including chairing Trustees’ meetings and leading the recruitment and induction of new Trustees

• Represent Health Action Research Group, where appropriate, at external meetings and events

We'd like to hear from you, if you have:

• Experience of being a Trustee

• Experience of helping organisations grow and develop

• At least five years relevant UK experience of health research, health policy and/or health interventions - with a focus on preventing (as opposed to treating) ill-health

• Enthusiasm for our guiding principle that prevention is better than cure and that health in the UK should be more than a postcode lottery.

• The ability to build relationships and advocate for and champion our work.

LUX is looking for new Board members to support our work and bring new skills, expertise and ideas for the future of our organisation. This is an important moment in LUX’s history as we embark on a process of rearticulating our purpose and shaping our future with a new executive team. Maintaining a strong, dynamic Board of Trustees is essential to guiding LUX’s mission and working in collaboration with the team to develop and implement the organisation’s vision.

We are currently seeking up to five Trustees, each bringing expertise in one of the following areas:

• Legal
• LUX artist
• Fundraising
• Gallerist or collector with artists’ moving image experience
• Senior level expertise in digital, IT and new technologies

We are keen to hear from people who are enthusiastic about and committed to contemporary art and artists’ moving-image practice, and who are sympathetic to the needs of artists.

Diverse Representation

LUX is committed to equity, diversity and inclusion, and to addressing inequality in the arts sector. We want our Board of Trustees – and our organisation as a whole – to reflect the artists we work with and the audiences we seek to engage.

We particularly encourage applications from people who identify as global ethnic majority, d/Deaf, disabled, neurodivergent, LGBTQI+, and from those who experience barriers due to their socio-economic background.’

We guarantee to interview all disabled applicants who demonstrate skills and knowledge in the areas outlined above. Please indicate whether you identify as d/Deaf or disabled in your application.

Will you share your counselling or psychotherapy skills as a child & young person's (CYP) counsellor or therapist to join an online counselling service for young patients with a pain condition (Complex Regional Pain Syndrome)? We’re supporting patients, relatives, partners and carers affected by a debilitating condition; Complex Regional Pain Syndrome (CRPS).

We're looking for qualified paediatric/child &/or young person counsellors, psychotherapists or psychologists ideally with some experience of working with chronic pain patients, who may want to volunteer their skills supporting our young service users and help develop a psychological support service. 

As a Volunteer Child and/or young person's Counsellor/Therapist you’ll be providing remote online counselling/therapy support services to young people aged 5 to 18 who are vulnerable, many of whom are isolated and in need of mental health services. You’ll be providing one-to-one counselling sessions online or by phone. With your recognised counselling qualifications and experience you will be an asset to our small charity and to our young services users. 

Depending on your qualifications, skills and experience, volunteer child counsellors / therapists provide person centred counselling (general talking counselling), integrative, pluralistic including or Cognitive Behavioural Therapy (CBT), ACT and EMDR for young CRPS patients.

We are needing to expand this service to support our young clients as it has rapidly received a high number of referrals. People can be referred both by health or legal professionals as well as having parents/guardians referring them to the service.

In this role you’ll be able to develop your paediatric counselling skills, organisation, communication and team working skills. If you have experience in younger children please do get in touch.

Most importantly, you’ll provide essential services that ensure no one has to face CRPS alone. Be the hope for CRPS.

What the role involves

This role may vary depending on needs, but is likely to include:

• Undertake child client general assessments, followed by therapy (via Zoom or phone) to our clients, offering up to 20 one hour (or 45 mins age dependant) sessions for each client plus 4 assessments

• Providing one-to-one therapy sessions to young patients aged 5-18 (we will consider therapists who can only support primary or secondary school age)

• Update our database with the client’s basic information and session attendance

• Maintain succinct, relevant session notes and store these securely

• Attending and participating in meetings
• Project monitoring, creating, reporting and outcomes evaluation procedures

• Attend CPD training to ensure your knowledge stays current

• Participating in regular meetings with the Clinical Lead
• Maintaining client confidentiality, upholding data protection and equal opportunities principle

• Attend monthly internal group Supervision to ensure safe working practices

We can support you to develop the skills you need for this role, including an induction. You will have a chance to discuss your role and any additional needs with us.

What you need for this role

Essential

• Be a member of one of the recognised organisations (see below)
• Level 4 Diploma level qualifications as a minimum, Degree or Masters in Paediatric Counselling, Counselling/Clinical Psychology, Psychotherapy, Play Therapy, Dance & Movement Psychotherapy or Art Therapy 
• Minimum of 100 hours supervised
• Proof of professional indemnity insurance annually - we may consider paying this as an expense but a commitment to the charity is required
• A valid DBS certificate (enhanced version), which is less than three years old and renewed every three years (the charity can provide where necessary)
• Able to keep people’s personal data safe

• Willing and able to provide counselling via Zoom from a private location with a stable WiFi connection

• Able to support a minimum of 3 child or young clients a week, being three hours of your time for counselling sessions plus time for administration. We ideally hope you to offer the charity a commitment of six months.

Desirable

• Personal or professional Knowledge or experience of chronic pain or Complex Regional Pain Syndrome
• Previous experience as a chronic pain or CRPS paediatric counsellor or psychologist 
• Committed to our values
• Willing to develop skills and experience
• Enjoy working as part of a team
• Effective administration skills, planning and organisation skills
• Approachable, presentable, enthusiastic

We welcome trained paediatric counsellors, child therapists and counselling/clinical psychologists who are willing to give their time to support our valuable work.

Once we’ve assessed your application, you may be invited for interview. If you are successful, we will arrange for you to have an enhanced Disclosure and Barring Service DBS or Protecting Vulnerable Groups (PVG) check.

Recognised Organisations

• British Association for Counsellors and Psychotherapists (BACP)
• British Association for Behavioural and Cognitive Psychotherapists (BABCP)
• Complimentary and Natural Healthcare Council (CNHC)
• General Hypnotherapy Register (GHR)
• British Society for Clinical Hypnotherapists (BSCH)
• National Council for Hypnotherapists (NCH)
• United Kingdom Council for Psychotherapy (UKCP)
• The National Hypnotherapy Society (HS)
• National Counselling Society (NCS)
• Health & Care Professions Council (HCPC)
• The Association for Professional Hypnosis and Psychotherapy (APHP)
• National Register of Hypnotherapists & Psychotherapists (NRHP)

Making a difference

What impact will the opportunity have?

You will join the charity during a critical and challenging period as the service is rapidly expanding and your expert knowledge and experience will be invaluable to our success. You will have a key role in not only developing a counselling service for younger clients but also ensure we provide counselling services and mental health support to our young child CRPS patients who are in need of our support and inclusion on a regular basis. With your help we will expand our support and mental health services to ensure our service users receive mental health support that they may not have been offered.

What's in it for you as the volunteer? 

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people affected by this rare, painful and debilitating chronic pain condition and to provide them with psychological support whether they are patients, their partner, relatives, friends or carers. As this service is continually developing, you would have a key role in developing a young person counselling programme and to complement our support services that we offer. This is a fantastic opportunity for you to make a real difference in a child's life which is already isolated and painful, who may not have received any psychological support.

Social Media Officer Job Description

Watford & Three Rivers Refugee Partnership (WTRRP)

At Watford & Three Rivers Refugee Partnership, our objective is to provide practical and emotional support, ultimately helping our clients achieve a sustainable position as full members of our society. Many of our clients are destitute, homeless and have no access to assistance from the government. Our mission is to provide access to advice and essential services until statutory services are in place.

Volunteering as a Social Media Volunteer provides an opportunity for you to help promote the charity to current and potential clients as well as the wider community, which could attract donors and other volunteers. As well as this it will be a way for you to develop your social media and computer skills, gain experience volunteering for a charity and also it will be an interesting addition to your CV!

Full training will be given on starting the role, including safeguarding, as well as regular training sessions and continual support from other volunteers.

Responsibilities:

· Updating the charity’s Facebook, X and Instagram pages regularly (ideally at least weekly).

· Liaising with other volunteers from other services to gather photos and information to post prior to and after events/sessions.

· Attend and take photos of the bigger charity events throughout the year.

· Try to gain more followers and traction through social media.

· Reply to comments, share posts and stories and follow relevant local and national organisations.

Requirements:

· 1-2 ad/hoc hours a week.

· Complete training as required and attend bi-monthly volunteer support meetings.

Skills:

· An ability to communicate and empathise with people from a variety of backgrounds and needs.

· Basic IT and social media skills.

· Can work well as part of a team.

· Enthusiasm to help refugee clients.

Desirable experience: 

· Previous volunteering experience.

· Able to follow new social media trends and algorithms to create as much engagement as possible.

If you are interested in becoming a Social Media Officer please apply via Charity Jobs or contact us to discuss further.

Location: Hybrid - charity based in Watford, Hertfordshire
Commitment: Flexible hours with occasional in-person meetings

About Us

Watford & Three Rivers Refugee Partnership is dedicated to supporting refugees and asylum seekers by providing immigration services, advocacy, a social hub and ESOL classes. Our IT systems play a crucial role in ensuring we can deliver our services effectively, and we are seeking an IT volunteer to help maintain and improve our digital infrastructure.

Role Overview

We are seeking a motivated and tech-savvy IT Volunteer to assist our organization with various technology-related tasks, particularly with updating and maintaing our website. This role is ideal for individuals looking to gain experience in IT while contributing to a meaningful cause. The IT Volunteer will work closely with our staff to ensure that our technology systems are running smoothly and efficiently.

Key Responsibilities

· Provide basic IT support to staff and volunteers (troubleshooting software/hardware issues).

· Assist with setting up and maintaining computers, printers, and other devices.

· Help manage and update the charity’s website, databases and cloud systems.

· Recommend improvements to IT infrastructure and digital tools.

· Email communications with all functionalities in the charity’s IT.

Skills & Experience

· Knowledge of IT systems, troubleshooting, and basic network administration.

· Experience with Microsoft Office, Google Workspace, IONOS (our current host) or similar tools.

· Understanding of website maintenance (WordPress, Divi (our current website builder/theme), Stripe (payment gateway), WPForms (integrated with Stripe) or other CMS is a plus).

· Familiarity with cybersecurity best practices.

· Good problem-solving skills and ability to explain technical concepts to non-technical users.

· Previous experience in IT support, web development, or database management is a plus.

What We Offer

· The opportunity to use your IT skills for a meaningful cause.

· Hands-on experience in a charity environment.

· A supportive and friendly team.

If you're passionate about using technology to make a difference in the lives of refugees, we'd love to hear from you!

How to Apply:
Please send your CV via Charity Job and someone will give you a call/email to discuss further.

Be Part of our Communication Team at Watford & Three Rivers Refugee Partnership

Location: Hybrid - charity based in Watford, Hertfordshire
Commitment: 5-7 hours a week

Watford & Three Rivers Refugee Partnership is dedicated to supporting refugees and asylum seekers by providing immigration services, advocacy, a social hub and ESOL classes. As  Communication Volunteers, you will play a key role in sharing the stories of refugees and asylum seekers, raising awareness about their challenges, and promoting the charity’s mission. As part of a team you will develop and implement communication strategies to engage supporters, attract donors, and build partnerships. This role involves managing social media, creating compelling content, and ensuring consistent messaging across all platforms.

Key Responsibilities:

• Develop engaging content for social media (Facebook, Instagram, LinkedIn, Tiktok), newsletters, blogs, and website updates whilst monitoring engagement and responding to comments.
• Write press releases, articles, and promotional materials to raise awareness.
• Develop partnerships with influencers, community groups, media outlets and other charities and organisations.
• Support campaigns that promote refugee rights, integration, and policy change.
• Help develop communication guidelines that ensure respectful and ethical storytelling.
• Assist in volunteer and donor engagement through impactful messaging.
• Provide updates on the charity’s work through reports, newsletters, and event promotions.

Skills & Experience

• Passion for refugee rights, humanitarian work, or social justice.
• desirable to have experience in communications, marketing, journalism, or a related field (volunteer or professional).
• Strong writing, editing, and storytelling skills, with sensitivity to refugee experiences.
• Familiarity with social media platforms and content creation tools (e.g., Canva, Hootsuite, Mailchimp).
• Basic graphic design or video editing skills (preferred but not required).
• Ability to work independently and as part of a team.

What we offer

• Gain hands-on experience in nonprofit communications and advocacy.
• Help amplify refugee voices and raise awareness about critical issues.
• Expand your professional network and build valuable skills.

How to Apply:
Please apply via Charity Job and someone will give you a call/email to discuss further.

Social Hub Administrator at Watford & Three Rivers Refugee Partnership

Location: St Mary’s Church, Watford

Time Commitment: Tuesday 10.30-2 and 2 hours admin from home

About Us:

We are a community-driven charity dedicated to supporting asylum seekers and refugees as they rebuild their lives with dignity, hope, and belonging. Our Social Hub offers a welcoming space where individuals and families can connect, access support, learn new skills, and build friendships.

Role Overview:

As a Social Hub Administrator, you’ll play a vital role in ensuring the smooth running of our weekly Social Hub. You'll help manage basic admin tasks, support event and activity planning, and act as a friendly, organised point of contact for both visitors, clients and volunteers.

Key Responsibilities:

· Welcome clients to the hub and provide general information about services and activities.

· Maintain up-to-date records of attendance, volunteer rotas, and bookings.

· Help coordinate schedules for activities, workshops, and social events.

· Support communications by helping with newsletters, flyers, and social media posts (optional).

· Assist with keeping the space tidy and organised.

· Apply for Social Hub expenses.

· Manage the Tuesday Social Hub when the Social Hub Coordinator is not present.

· Collaborate with volunteers, staff, and clients to create a warm, inclusive environment.

What We’re Looking For:

· Friendly, reliable, and well-organised

· Good verbal and written communication skills

· Comfortable using basic IT (email and Microsoft)

· Respectful of confidentiality and boundaries

· Able to work independently but also as part of a team

What We Offer:

· A warm, supportive volunteer environment

· Full induction and on-the-job training

· Opportunities to develop skills in administration, coordination, and community engagement

· A chance to make a meaningful difference in people’s lives

Applicants nee to be able to voluteer for at least six months and live in the Watord / Three Rivers area ideally).

If you are interested in becoming Social Hub Administrator, please apply via Charity Jobs

Volunteer Safeguarding Lead  for Watford and Three Rivers Refugee Partnership (WTRRP)

Job summary:  The Safeguarding Lead will play a crucial role in developing, implementing, and overseeing safeguarding policies and procedures. This individual will work closely with staff, volunteers, and the Committee to promote a safe environment and handle any safeguarding concerns effectively.

WTRRP is a registered charity (England, reg no 1162226) that exists to support people in the Watford Borough and Three Rivers District of West Hertfordshire, who do not yet have status in the UK, or who have specific needs related to their application process or welfare. Currently WTRRP has around 160 live cases (defined as a family unit or individual currently in need of our help).

WTRRP is run by a Committee, which includes several Trustees. The Committee meets typically every 2 months and also for an Annual General Meeting, but it also provides day-to-day support to our staff members (Casework Coordinator and part-time Office Manager) and to our ~80 volunteers.

The main roles of the charity are to run a drop-in session every Tuesday (at St Mary’s Church in central Watford), a social hub at the same time, and to provide financial and other assistance to its clients for their application process for leave to remain in the UK.

Commitment: [ approximately 5 hours per week]

Key Responsibilities:

Policy Development: Develop and regularly review safeguarding policies and procedures to ensure they are up-to-date and compliant with legal and best practice standards.

Training: Organize safeguarding training sessions for staff and volunteers and review exisiting training.

Support: Provide guidance and support to staff and volunteers on safeguarding matters, including responding to concerns and allegations.

Monitoring: Monitor the implementation of safeguarding policies and practices across the organization.

Reporting: Maintain accurate records of safeguarding concerns and incidents, and ensure timely reporting to relevant authorities and stakeholders.

Review: Conduct regular reviews of safeguarding practices and make recommendations for improvements.

Key Requirements:

Experience: Prior experience in safeguarding, child protection, or a related field is preferred. Experience in a leadership or advisory role is advantageous.

Knowledge: Strong understanding of safeguarding legislation and best practices. Knowledge of working with vulnerable individuals is essential.

Skills: Excellent communication and interpersonal skills. Ability to handle sensitive information with discretion and professionalism.

Commitment: A commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults.  The role will require approximately 5 hours per week.

Qualifications: Relevant qualifications in safeguarding, child protection, or related areas are desirable. Training in safeguarding is a plus.

What We Offer:

Impact: The opportunity to make a significant difference in the lives of those we support.

Support: NCVO safeguarding Lead training and support from the Committee.

Development: Networking with other safeguarding professionals.

Flexibility: The role is flexible and can be adapted to fit around your other commitments.

How to Apply:

If you are passionate about safeguarding and want to contribute to our mission, please contact us for an intial discussion about the role or application form. Please visit our website for more information about the Partnership.

Transport Support Volunteer

Watford and Three Refugees Partnership is a charity offering practical and emotional support to asylum seekers, migrants and refugees in Watford and Three Rivers. We are looking for a team of volunteers who have time to support our clients in the community.

Would you like to join a team within our charity that provides more practical support to our clients?

Some examples of support includes;

· Helping with house moves

· Collecting furniture that is being donated and drop off at client’s homes

· Lifts to attend appointments if the client struggles using public transport

You must have access to your own vehicle. You will work as part of a supportive team and it can fit around work and caring commitments. You will be able to claim mileage at 45p per mile and parking costs as expenses. We will need proof that your driving documents are up to date, including informing your insurance that you are using your car for ‘business’ purposes (usually at no extra cost).

If you are interested or want to find out more information, please contact us and we can arrange a chat with our volunteer coordinator in the first instance. To join us you will need to complete an application process which includes obtaining two references and an enhanced DBS check. We look forward to hearing from you!

Watford and Three Refugees Partnership is a charity offering practical and emotional support to asylum seekers, migrants and refugees in Watford and Three Rivers. We are looking for someone who has a couple of hours a week to help some of our clients.

Would you like to join the ESOL team within our charity that provides English language and literacy support to our clients?

Role description:

You will be teaching literacy to 1 or 2 clients a week. This will be face to face teaching at St Mary’s Church, Watford between 12.15 and 1.30pm but times can be subject to change.

Essential:

• A teacher specialised in Adult literacy with a minimum of Level 3 Award in Education and Training (AET) or equivalent
• Previous experience
• Familiar with students whose English is not students’ first language.

Person Specification:

· Friendly, approachable, and respectful with good interpersonal and communication skills

· Patience, empathy, and a non-judgmental attitude

· Commitment to equality, inclusion, and safeguarding

What We Offer:

· Induction, training and ongoing support

· A welcoming and inclusive team environment

· The opportunity to make a meaningful difference in the lives of others

Our Talk and Support team is setting up a weekly Monday morning group for people who are interested in art. In the role of facilitator, you will:

• Facilitate group discussion eg by sharing work in progress, exhibitions visited or interesting art discussions on podcasts;
• Help participants feel comfortable and able to join in group discussions;
• Look after participant welfare within the group and flag any welfare or safeguarding concerns with the Talk and Support team for follow up.

How often will I be needed?

• 2 Hours per Week

Key requirements

• 1 reference

Home based

• This role is home based

Additional location information

• This role is available on a Monday morning every week.

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• Empathy with blind and partially sighted people. Good listening skills. Good verbal communication skills. An interest in art and all things related to art. Work with wide range of people An interest in researching art related subjects.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.