Volunteer roles in Telford

We are looking for a Volunteer Analytics & Distribution Officer to support our Podcast Production Team.

You will help ensure podcast episodes are distributed across platforms and support the team with basic analytics insights to help grow our audience.

Key Responsibilities

• Upload and distribute podcast episodes across listening platforms
• Ensure titles, descriptions, and metadata are correctly formatted
• Monitor podcast performance and engagement metrics
• Prepare simple analytics summaries for the team
• Support audience growth through structured distribution
• Maintain organised distribution schedules and documentation

Who We're Looking For

Essential

• Interest in analytics, digital media, or podcast platforms
• Strong organisational and attention to detail skills
• Ability to work with data and simple reports
• Ability to meet deadlines
• Comfortable working remotely within a team

Bonus Skills

• Experience with podcast platforms (Spotify, Apple Podcasts, etc.)
• Experience with analytics tools or dashboards
• Interest in digital marketing, media, or audience growth

Formal qualifications are not required — relevant practical experience or transferable skills are welcome.

Why Join Us

• Gain experience in podcast distribution and analytics
• Build skills in digital media and audience insights
• Work with a mission-driven creative team
• Contribute to a meaningful social impact project
• Priority consideration for future paid roles

We are looking for a Volunteer Copywriter / Script Editor to support our Podcast Production Team.

You will help turn podcast discussions into clear, engaging scripts and written content that supports storytelling and episode structure.

Key Responsibilities

• Write and edit podcast scripts
• Prepare episode summaries and show notes
• Support development of host questions and episode structure
• Ensure clarity, tone, and consistency in written content
• Edit transcripts for readability when needed
• Support written content for podcast promotion

Who We're Looking For

Essential

• Strong writing and editing skills
• Excellent written English
• Ability to structure and summarise conversations
• Attention to detail
• Comfortable working with sensitive topics

Bonus Skills

• Experience in copywriting, journalism, or media writing
• Experience writing podcast scripts or show notes
• Interest in storytelling, media, or social impact work

Formal qualifications are not required — writing samples or portfolio work are welcome.

Why Join Us

• Gain experience in podcast writing and editorial work
• Build your portfolio in media and storytelling
• Work with a mission-driven creative team
• Contribute to a meaningful social impact project
• Priority consideration for future paid roles

We are seeking a qualified and compassionate counsellor to volunteer their time to facilitate weekly emotional support groups for people living with sight loss. These groups provide a safe and supportive space for members to share experiences, build resilience, and reduce isolation.

You will lead one or more specialist peer groups, which may include:
• Age-Related Macular Degeneration (AMD) Support Group
• Sight Loss After Stroke Group
• Retinitis Pigmentosa (RP) Support Group
• Charles Bonnet Syndrome (CBS) Support Group

Each group brings together individuals facing similar challenges, offering mutual understanding and connection. Your skills as a counsellor will help guide conversations, support emotional wellbeing, and foster a caring, inclusive environment.

You will:
• Facilitate a weekly 2 hour emotional support group.
• Create a safe, welcoming, and non judgemental atmosphere.
• Encourage group discussion and peer support while managing boundaries.
• Offer emotional support and signposting where appropriate.
• Maintain confidentiality in line with ethical guidelines.

What We Offer:
• Full induction and training related to visual impairment awareness.
• Ongoing support and supervision.
• Opportunity to make a meaningful difference in the lives of people affected by sight loss.

How often will I be needed?

• 2 Hours per Week

Key requirements

• This role requires 2 references and a criminal record check.

Location

Region

• Yorkshire and the Humber, West Midlands, South West, South East, North West, North East, Greater London, Northern Ireland, Wales, Scotland, East Midlands, East of England

Home based

• This role is home based

Additional location information

• This is an online/remote role.

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• We are looking for someone who is: • A qualified counsellor (minimum Level 4 diploma or equivalent). • Warm, empathetic, and confident in group facilitation. • Passionate about supporting people affected by sight loss. • Comfortable working with individuals who may be newly diagnosed or adjusting to changes in their vision. • Able to commit to 2 hours per week on a regular basis. Experience working with visually impaired people is beneficial but not essential - training and guidance will be provided.

We are looking for a Volunteer Researcher / Guest Relations Officer to support our Podcast Production Team.

This role combines research, guest outreach, and communication to ensure podcast episodes are well prepared and guests feel informed and supported.

Key Responsibilities

• Research podcast topics and relevant background information
• Identify and approach potential podcast guests
• Communicate with confirmed guests and coordinate availability
• Prepare guest briefing notes and episode research summaries
• Maintain organised records of guest communication
• Support respectful and professional guest engagement

Who We're Looking For

Essential

• Strong research and information-gathering skills
• Clear written communication
• Strong organisational skills
• Ability to manage multiple conversations and tasks
• Comfortable working with sensitive topics

Bonus Skills

• Experience in research, journalism, communications, or outreach
• Experience working with communities or social impact organisations
• Interest in media, podcasting, or storytelling

Formal qualifications are not required — relevant experience or transferable skills are welcome.

Why Join Us

• Gain experience in podcast research and guest coordination
• Develop communication and editorial preparation skills
• Work with a mission-driven media team
• Contribute to meaningful social impact work
• Priority consideration for future paid roles

We are looking for a Volunteer Production Coordinator / Logistics Manager to help organise and coordinate our Podcast Production Team.

This role ensures that recording, editing, and publishing activities run smoothly by managing schedules, communication, and production workflows.

Key Responsibilities

• Maintain podcast production schedules and timelines
• Coordinate recording sessions and team communication
• Track episode progress from planning to release
• Organise production assets and documentation
• Ensure deadlines are monitored and met
• Support the team with workflow coordination and logistics

Who We're Looking For

Essential

• Experience in coordination, administration, or project support
• Strong organisational and time management skills
• Ability to manage multiple tasks and deadlines
• Good communication skills
• Comfortable working with digital tools and shared systems

Bonus Skills

• Experience working in media, podcast, or content production
• Understanding of project management or workflow systems
• Interest in social impact media

Formal qualifications are not required — relevant coordination or project experience is welcome.

Why Join Us

• Gain experience in media production coordination
• Build project management and operational skills
• Work with a mission-driven creative team
• Contribute to an important social impact project
• Priority consideration for future paid roles

We are looking for a Volunteer Video Editor / Visual Producer to support the Podcast Production Team.

You will transform podcast recordings and related materials into engaging visual content suitable for YouTube and social media platforms.

Key Responsibilities

• Edit podcast video episodes
• Create short clips for social media platforms
• Add subtitles and captions for accessibility
• Maintain consistent visual style and branding
• Prepare video files for different platforms
• Support the team with visual content for campaigns

Who We're Looking For

Essential

• Experience using video editing software (Premiere Pro, Final Cut Pro, DaVinci Resolve, CapCut or similar)
• Ability to edit both long-form and short-form video content
• Strong attention to detail
• Ability to meet deadlines
• Comfortable working with sensitive subject matter

Bonus Skills

• Experience editing podcast or interview content
• Understanding of social media video formats
• Interest in social impact media

Formal qualifications are not required — portfolio or practical editing experience is welcome.

Why Join Us

• Build your video editing portfolio
• Gain experience working in podcast and digital media production
• Be part of a mission-driven creative team
• Contribute to a meaningful social impact project
• Priority consideration for future paid roles

We are looking for a Volunteer Audio Engineer / Editor to join our Podcast Production Team.

You will help transform raw recordings into clear, professional podcast episodes while maintaining high standards of sound quality and respectful storytelling.

Key Responsibilities

• Edit podcast recordings to professional audio quality
• Remove background noise and improve sound clarity
• Balance audio levels between hosts and guests
• Apply EQ, compression and basic mastering
• Prepare final audio files for podcast distribution
• Support the team with audio clips for promotional use
• Ensure audio content meets quality and production standards

Who We're Looking For

Essential

• Experience using audio editing software (Audacity, Adobe Audition, Pro Tools, Reaper, Logic Pro or similar)
• Experience editing spoken audio (podcasts, interviews, voice recordings)
• Strong attention to detail
• Ability to meet deadlines
• Comfortable working with sensitive subject matter

Bonus Skills

• Experience working on podcasts
• Understanding of audio mastering
• Interest in mission-led media or social impact work

Formal qualifications are not required — practical experience and portfolio work are welcome.

Why Join Us

• Gain experience in podcast production
• Contribute to an important social impact project
• Work with a creative and mission-driven team
• Build your portfolio in audio editing
• Priority consideration for future paid roles as the organisation grows

Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.

You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

Pursuing the role

• Interview - From 16/03/2026, time and location to be confirmed
• Welcome Event (Induction) - 18/03/2026, time and location to be confirmed
• Training for role - date, time and location to be confirmed

If you are successful you will need to undertake induction & training for role at these dates:

Closing date for these opportunities is:28/12/2026

To apply for this opportunity please follow the link below:

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Sorting Team Lead oversees the day-to-day coordination of the sorting function within WFRC, directly supervising volunteers during scheduled shifts and ensuring all donated items are processed efficiently, safely, and in line with organisational standards. The role is responsible for maintaining quality control, organisation of stock, volunteer task allocation, and adherence to the structured volunteer framework. While not responsible for overall strategic decisions, the Sorting Team Lead plays a key operational role in ensuring continuity, consistency, and readiness of essential supplies for families, escalating concerns where necessary to senior leadership.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Supervise and coordinate volunteers within the sorting team during scheduled shifts.

• Allocate tasks clearly and fairly based on volunteer skills, experience, and capacity.

• Ensure all donated items are sorted according to WFRC quality, safety, and dignity standards.

• Inspect items to ensure they are clean, safe, age-appropriate, and fit for distribution.

• Oversee categorisation of items (e.g., clothing by size/age, equipment, toiletries, toys, bedding).

• Maintain an organised, safe, and efficient sorting area at all times.

• Monitor stock levels and report shortages or surplus items to the appropriate lead.

• Support the induction and guidance of new volunteers within the sorting team.

• Ensure volunteers follow agreed schedules and the structured volunteer framework.

• Promote a positive, respectful, and supportive team environment.

• Escalate safeguarding, health and safety, or operational concerns promptly.

• Maintain accurate records where required (stock tracking, donation logs, volunteer attendance).
   

Qualifications :

• Strong organisational skills and attention to detail.

• Ability to lead, motivate, and support a diverse group of volunteers.

• Good communication and interpersonal skills.

• Ability to maintain professionalism and confidentiality.

• Reliable, punctual, and able to commit to agreed schedules.

• Understanding of quality control and basic health & safety practices.
   

Skills:

• Previous experience in team leadership, retail, warehouse, or stock management.

• Experience working in a charity or community setting.

• Knowledge of safeguarding practices.

• Basic record-keeping or administrative experience.

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Sorting Team Member is responsible for organizing, checking, categorizing, and preparing donated baby items to ensure quality, safety, and readiness for distribution.

This role supports day-to-day operational activities within the Baby Bank and works closely with Project Leads and other volunteers to maintain efficiency and standards.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Sort donated baby clothing, equipment, and essentials by category, size, and condition

• Inspect items to ensure they meet safety and quality standards

• Remove damaged, stained, or unsuitable items according to guidelines

• Label and organize items for storage or distribution

• Maintain cleanliness and order in sorting areas

• Follow operational SOPs and safety procedures

• Report inventory shortages or concerns to the Project Lead

• Support packing and preparation for client distribution when required

Qualifications

• Previous volunteer or warehouse experience is an advantage but not required

• Must be physically able to stand, lift, and move items for extended periods

• Available for minimum required volunteer hours per week

Skills

• Attention to detail

• Ability to follow structured processes

• Teamwork and collaboration

• Time management

• Basic organizational skills

• Reliability and accountability

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The On-Site Sales Team Member supports the day-to-day operations of the Baby Bank’s physical shop by assisting walk-in customers, maintaining store presentation, and ensuring a positive shopping experience.

This role plays a key part in generating fundraising revenue while upholding the organization’s values and customer service standards.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Welcome and assist customers visiting the physical shop

• Guide customers through available items and provide product information

• Ensure items on display are organized, clean, and properly labeled

• Monitor stock levels on the shop floor and coordinate restocking

• Process sales transactions (if assigned to cashier role)

• Handle customer inquiries professionally and courteously

• Maintain cleanliness and organization of the retail space

• Follow pricing guidelines and promotional instructions

• Report any stock discrepancies or customer concerns to the Team Lead

• Support in-store fundraising campaigns or special sales events
   

Qualifications

• Minimum high school education

• Previous retail or customer service experience preferred

• Comfortable interacting with customers face-to-face

• Available for scheduled on-site volunteer hours

Skills

• Strong interpersonal and communication skills

• Friendly and customer-focused attitude

• Basic sales and upselling ability

• Attention to detail

• Organization and time management

• Team collaboration

• Reliability and accountability

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Baby Bank Administrator provides structured administrative support to ensure efficient and organised service delivery.

The postholder will manage incoming enquiries, maintain digital records, support volunteer coordination logistics, and assist in stock documentation and reporting processes.This role requires strong organisation, attention to detail, and professionalism when communicating with vulnerable families and external partners.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Commit to a minimum of 12 hours per week.

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

1. Client Communication & Frontline Support

• Answer incoming phone calls professionally and compassionately

• Respond to email enquiries in a timely and structured manner

• Manage appointment bookings and referral confirmations

• Provide clear information about Baby Bank services and eligibility

• Maintain confidentiality and safeguarding awareness in all communication

• Welcome visitors and support front desk coordination when required
   

2. Administrative & Digital Systems Support

• Maintain accurate digital records of referrals, appointments, and service users

• Update Charity Log database and internal tracking system

• Support data entry for stock distribution record

• Prepare basic reports for the Baby Bank Manager

• Ensure documentation is organised and up to date

• Assist with digital onboarding documentation for volunteers

3. Volunteer Coordination Support

• Support scheduling of volunteers in coordination with the Manager

• Maintain volunteer attendance record

• Assist in preparing volunteer documentation and review paperwork

• Communicate shift confirmations and reminder

4. Stock & Inventory Administration

• Log incoming donations into tracking systems

• Record distributed items against client records

• Support inventory data update

• Flag stock shortages to the Baby Bank Manager

5. Corporate Volunteer Day Support

• Assist with preparation of attendance sheets and documentation

• Prepare administrative packs for corporate volunteer sessions

• Record participation and basic impact data

6. Compliance & Record Management

• Ensure data protection compliance in all record keeping

• Maintain confidentiality of client and volunteer information

• Follow WFRC safeguarding, Health & Safety, and Equal Opportunities policies
   

7. General Responsibilities

• Take meeting minutes when required

• Provide administrative support across WFRC services when necessary

• Undertake additional reasonable duties as directed by the Baby Bank Manager

Qualifications

• Previous experience in administrative or office support roles preferred

• Experience in customer service or frontline communication

• Basic knowledge of Microsoft Office (Word, Excel, Outlook)

• Comfortable using digital systems and databases

Skills

• Strong communication skills (verbal and written)

• High attention to detail

• Professional phone and email etiquette

• Organised and structured approach to work

• Empathy and sensitivity when dealing with vulnerable families

• Ability to manage multiple tasks efficiently

• Reliability and accountability

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Listing / Inventory Team Lead is responsible for overseeing all inventory tracking, listing accuracy, and stock control within the Baby Bank.

This role ensures that all donated items are properly recorded, categorized, stored, and updated in the inventory system to maintain visibility, accountability, and operational efficiency.

The Team Lead supervises inventory volunteers and ensures adherence to operational SOPs.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Oversee accurate listing of all incoming donated items

• Maintain and update the inventory management system or tracking sheets

• Ensure proper categorization, labeling, and stock allocation

• Conduct regular stock checks and reconciliation

• Monitor stock levels and flag shortages or overstock issues

• Supervise and guide inventory/sorting volunteers assigned to listing tasks

• Ensure compliance with operational SOPs

• Prepare basic inventory reports for the Baby Bank Manager

• Support workflow improvements and system automation initiatives

Qualifications

• Minimum high school education (college level preferred)

• Previous experience in inventory, stock control, warehouse, or administrative work preferred

• Experience supervising volunteers or small teams is an advantage

• Comfortable using Google Sheets, Excel, or inventory tools

• Available for required weekly hours
   

Skills

• Strong attention to detail

• Basic data management and spreadsheet skills

• Leadership and team coordination

• Organizational skills

• Problem-solving ability

• Process-oriented mindset

• Clear communication skills

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Listing, Inventory & Photography Officer is responsible for accurately recording, organizing, and visually documenting donated items within the Baby Bank.

This role ensures that all items are properly listed, photographed, categorized, and updated in the inventory system to maintain transparency, quality control, and efficient distribution.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Record all approved donated items into the inventory system

• Categorize items by type, size, age range, and condition

• Take clear photographs of items for listing in the online platform

• Ensure items are correctly labeled and stored in designated areas

• Update stock levels and item status in tracking sheets or inventory tools

• Coordinate with Sorting Team to confirm item condition before listing

• Maintain organized digital folders for item photos

• Flag missing, damaged, or mismatched inventory to the Team Lead

• Follow all operational SOPs for data entry and documentation
   

Qualifications

• Minimum high school education (college level preferred)

• Basic experience in admin, inventory, data entry, or photography preferred

• Comfortable using Google Drive, Sheets, or Excel

• Basic knowledge of smartphone or camera photography

• Available for required volunteer or assigned hours

Skills

• Strong attention to detail

• Basic photography skills (clear framing, proper lighting, consistency)

• Data entry accuracy

• Organization and file management

• Time management

• Ability to follow structured processes

• Team collaboration