77 Volunteer roles for the Housing and Homelessness sector

We are seeking two enthusiastic and committed individuals to serve on our Board. This is an exciting opportunity to join an ambitious organisation working at the intersection of law, campaigning and social justice. As a Trustee, you will help shape the future of PILC, ensuring that we remain true to our purpose while continuing to deliver meaningful impact for the communities we serve.

We are committed to developing and maintaining a Board that is as inclusive as possible and representative of the communities we work alongside. Therefore, having lived experience in an area of our work would be advantageous. We welcome applicants from a wide range of backgrounds, experiences and perspectives, recognising that a diverse Board strengthens discussion, improves decision-making and helps us better fulfil our mission.

We are particularly interested in applications from individuals who have legal expertise (ideally in the non-profit sector), or expertise in Human Resources or Finance.

As a member of the Board of Trustees, you will oversee the strategic direction, governance and financial sustainability of the organisation. You will help ensure that PILC has a clear strategy, that its resources are used effectively, and that its activities remain aligned with its charitable objectives and values. You will also provide constructive support and challenge to the Senior Management Team, helping the organisation to develop, grow and achieve its mission.

Trustees have collective responsibility for the governance of the charity. This means that decisions are made collectively by the Board and trustees share responsibility for those decisions, always acting in the best interests of PILC.

Please note that this is a voluntary position, but reasonable expenses will be reimbursed. The time commitment for this role is approximately 8-10 days per annum. The Board meets online on the 3rd Monday of every other month from 6-8pm and trustees are required to attend with their cameras on. All Board papers are circulated usually 2 weeks ahead of the meeting. All applicants must be based in the U.K. 

Duties
As a Trustee, you will be expected to:
• Attend bi-monthly Board meetings (held remotely), having read the papers in advance and being prepared to contribute constructively to discussion and decision-making.
• Attend the annual Board away day and Annual General Meeting (AGM).
• Support, promote and provide advice on PILC’s charitable purpose, vision, values and strategic objectives.
• Approve operational strategies, policies, and monitor and evaluate their implementation.
• Oversee PILC’s financial sustainability by reviewing and approving budgets, PILC’s financial statements and monitoring and evaluating financial performance.
• Ensure that the charity is well governed, effectively managed and compliant with its legal and regulatory obligations.
• Support the effective management of risk and ensure that appropriate systems of internal control are in place.
• Provide appropriate support, constructive challenge and accountability to the Director in the exercise of their delegated authority.
• Keep informed about developments affecting PILC, the non-profit legal sector and the wider operating environment.
• Contribute to the regular review and continuous improvement of the Board's effectiveness and governance arrangements.
• Exercise independent judgement, act with reasonable care and skill, and always act in good faith in the best interests of PILC’s, managing any actual or potential conflicts of interest appropriately.
• Act as an ambassador for PILC, promoting its work and using your skills, knowledge, experience and networks to support the organisation where appropriate.

Who We Are

Tell My Truth and Shame the Devil C.I.C. (TMTSD) is a survivor-led organisation being established to create a platform for truth-telling, accountability, community healing and meaningful social change.

Our work centres the voices and experiences of people who have historically been ignored, silenced or left behind by existing systems.

TMTSD is a developing podcast and documentary storytelling platform designed to create space for real human experiences — particularly stories connected to childhood sexual abuse, adverse childhood experiences, survival, resilience and social neglect.

However, TMTSD is intended to become more than a storytelling organisation.

It is being developed as one of the organisations through which a much broader vision can be explored, developed and ultimately brought into reality.

TMTSD is a sister organisation of The SHG Family Group Corp, which is being established as a long-term innovation, creativity and closed-membership ecosystem focused on addressing significant social and economic challenges through technology, education, social infrastructure, sustainable enterprise and international collaboration.

SHG's long-term vision includes the development of interconnected initiatives across areas such as:

• Renewable Energy
• AI/Social/Community Housing
• Artificial Intelligence
• Education
• Cybersecurity
• Healthcare & Family Wellness
• Economic Development
• International Development
• Social Infrastructure
• Public-Private Partnerships
• Emerging Technologies
• Other strategically important sectors

The ambition is not simply to create individual projects.

It is to develop interconnected systems, organisations and initiatives capable of creating sustainable economic and social opportunity while improving quality of life — particularly for young people and communities across the Global South.

The Opportunity

We are seeking an exceptional Founding Director / Political Affairs Strategist to establish and lead the Political Intelligence Strategic Relations and Partnerships function within Tell My Truth and Shame the Devil C.I.C.

This is one of the most strategically important founding positions within the organisation.

The purpose of this department is to help move the SHG vision from concept to reality.

Many of the initiatives being contemplated within the SHG ecosystem will ultimately require relationships with:

• National governments
• Government ministries
• Local and regional authorities
• Public bodies
• Regulators
• International organisations
• Development institutions
• Universities and research institutions
• Major corporations
• Foundations
• Strategic investors
• Public-private partnership bodies
• International development organisations
• Other major institutional stakeholders

The Political Affairs function will therefore serve as a strategic bridge between SHG's ambitions and the institutions capable of helping those ambitions become real-world programmes, partnerships and infrastructure.

We are looking for someone capable of building that bridge.

Your Mission

Your central mission will be:

Build the Political Intelligence Strategic Relations and Partnerships (P.I.S.R.P) function within TMTSD into a capability that helps turn SHG's strategic initiatives and long-term vision into credible government, institutional and international partnerships.

You will help establish the relationships, strategies, structures and institutional pathways required for SHG's initiatives to progress from ideas and concepts into viable programmes, organisations, partnerships and real-world projects.

This means understanding not only how governments work, but also:

who needs to be involved, why they would become involved, what value SHG can provide, what conditions need to exist for collaboration, and how an initial relationship can develop into a meaningful long-term institutional partnership.

Your Role as Founding Director

You will become the founding architect of TMTSD's P.I.S.R.P function.

Your role will include determining:

• Which countries should be prioritised.
• Which government sectors are strategically relevant.
• Which ministries, departments and public bodies should be engaged.
• Which international institutions should be approached.
• Which SHG initiatives are ready for government engagement.
• Which initiatives require further development before approaching government.
• What SHG's government proposition should be.
• What value SHG can credibly offer governments and institutions.
• Which relationships should be developed.
• Which relationships should be escalated to senior leadership.
• What constitutes a qualified government opportunity.
• How government engagement should be structured.
• How government relationships should be maintained.
• How government intelligence should flow through SHG.
• What future international Political Affairs offices should look like.
• What type of people should eventually represent SHG in different countries and regions.

Your Strategic Mandate

You will be given the following founding mandate:

"Establish the P.I.S.R.P function within Tell My Truth and Shame the Devil C.I.C. and build the institutional pathways through which SHG's strategic initiatives can become reality."

The objective is to create a department capable of looking at an SHG initiative and asking:

What would it take to make this real?

Then determining:

• Which country?
• Which government?
• Which ministry?
• Which public institution?
• Which strategic partners?
• Which policy environment?
• Which regulatory requirements?
• Which funding mechanisms?
• Which institutional relationships?
• Which political and governmental stakeholders?
• Which sequence of engagement?
• Which leadership involvement?
• Which risks?
• Which opportunities?

The department should ultimately become the function that can say:

"This is how we take an SHG initiative from concept to institutional reality."

Core Responsibilities

The Founding Director will be responsible for building the function from the ground up, including:

Government Strategy

• Develop TMTSD/SHG's government-affairs strategy.
• Establish government-engagement principles and protocols.
• Develop country and jurisdiction prioritisation frameworks.
• Identify government sectors relevant to SHG initiatives.
• Monitor political, governmental, policy and regulatory developments.
• Provide strategic government-affairs intelligence to SHG leadership.

What We Are Looking For

We are not primarily looking for someone with a political science degree.

We are looking for someone who has actually operated around government, institutions and senior decision-makers.

Ideally, your career will include experience across combinations of:

• Government Affairs
• Public Affairs
• Government Relations
• Public Policy
• International Development
• Public-Sector Partnerships
• Diplomacy
• Government Contracting
• Ministerial or Government Offices
• International Organisations
• Regulatory Affairs
• Institutional Partnerships
• Major Corporations dealing with Government
• Strategic Stakeholder Engagement

Experience operating across multiple countries, jurisdictions or political systems would be particularly valuable.

Qualifications / Experience

Ideally, you will have:

• 5+ years' experience in government affairs, public affairs, government relations, policy, diplomacy, international development, public-sector partnerships or a closely related field.
• Demonstrable experience engaging with government departments, ministries, public bodies, senior officials or institutional decision-makers.
• Strong understanding of political and governmental systems.
• Strong stakeholder-management capabilities.
• Strong strategic-thinking ability.
• Excellent written and verbal communication skills.
• Experience developing senior institutional relationships.
• Strong political and institutional judgement.
• Understanding of ethical government engagement and compliance boundaries.
• Ability to operate across cultures and jurisdictions.
• Ability to work independently and build a new function from the ground up.

Exceptional candidates may be considered with a different combination of experience where they demonstrate significant government, institutional or strategic capability.

The Person We Are Looking For

You understand that government affairs is not simply about knowing politicians.

It is about understanding systems.

You understand the difference between:

an introduction → a relationship → an opportunity → a partnership → an institutional programme.

You know how to navigate complex organisations. You know how to identify who actually matters within an institution. You can build credibility with senior stakeholders. You are politically aware without being politically partisan. You understand discretion, integrity and confidentiality. You are diplomatic without being passive. You are strategic without losing sight of execution.

You can take an ambitious idea and begin asking the practical institutional questions required to make it real.

You are comfortable with uncertainty. You enjoy building things that do not yet exist.

You think internationally. You think in decades rather than months. You care about creating meaningful social and economic impact. And importantly:

You want to build a function, not simply occupy a position.

The Founding Leadership Opportunity

This position is initially offered as an unpaid volunteer/member founding leadership opportunity during Phase 1.

The intention is to build the function alongside the organisation rather than create a permanent unpaid executive position.

As TMTSD and the wider SHG ecosystem develop, secure funding, establish operational entities and generate sustainable economic activity, appropriate paid executive positions will be created subject to organisational growth, governance, funding and operational requirements.

The successful Founding Director will therefore have the opportunity to help design the function they may ultimately lead.

To Apply

Please send:

• Your CV, portfolio or LinkedIn profile, if available.
• A short introduction about yourself.
• A summary of your government, public-affairs, policy or institutional experience.

We are particularly interested in understanding what you have actually done, the environments in which you have operated, the complexity of the relationships you have managed, and how you think strategically.

Social Media Volunteer - London 

Do you want to use your social media skills to tackle the housing emergency? 

Information about the role 

You’ll be identifying topics to share, helping develop the communications and then using a range of social media platforms to promote our local services and increase engagement with local and national campaigns.

Location: Shelter Office, 88 Old Street, London

Suggested contribution: 5 hours per week for a minimum of 6 months

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm 

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.

Main activities may include: 

• Establishing and/or maintaining active social media accounts for the Shelter London hub. 

• Helping to develop social media communication plans. 

• Creating and sharing content on social media platforms that raises awareness of Shelter’s campaigns and services and helps the local community. 

• Identifying topics to share through communicating with hub teams as well as researching housing related news and issues affecting people locally. 

• Being up to date with social media trends and using them to attract target audiences. 

• Attending events organised by the London hub to gather content to share on social media and/or live posting throughout.

• Monitoring reactions to our posts, including flagging any responses that do not align with our inclusion and Anti-Racism work.

This role fights the housing emergency by promoting awareness of Shelter’s campaigns and services. This means people who need help with housing or homelessness know where to go for support.

Benefits of volunteering with Shelter 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Your skills and experience 

We’re looking for someone who’s comfortable using various social media platforms. You don’t need to have professional experience in this area, using them for your personal accounts is just as relevant. Most importantly, we’re looking for someone who cares about social justice and fighting the housing emergency. 

Supporting you 

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook. 

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders. 

Next steps 

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available. 

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further. 

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information. 

Oasis House is a supported accommodation service in Northampton, supporting clients to develop confidence, independence and practical life skills.

The Grow, Cook & Eat project gives clients the opportunity to grow their own fruit and vegetables, learn how to cook healthy meals and enjoy the food they have grown.

Volunteers will play a key role in supporting clients who choose to commit to the project. Full training will be provided.

Could you help our clients grow, cook and eat their way to greater independence?

· Do you have an interest in gardening, growing food, or cooking

· Can you encourage a client to learn new practical skills and build confidence?

· Would you enjoy teaching someone how to grow vegetables, fruit and herbs?

· Can you help clients turn what they grow into simple, healthy and affordable meals?

· Would you like to help create positive social activities and stronger community connections at Oasis House?

If you can answer 'yes' to these questions, then we would love to hear from you!

About the Grow, Cook & Eat Project

Grow, Cook & Eat is a community-focused initiative designed to build practical skills, improve food choices, promote wellbeing and strengthen social connections.

At Oasis House, the project will be delivered in a practical and supportive way. Clients who want to commit to the programme will be encouraged to take part in growing, cooking and eating activities, with volunteers providing guidance and encouragement

Key responsibilities

Your role will include, but is not restricted to, the following tasks:

· Teach clients how to plant seeds and seedlings and care for fruit, vegetables and herbs.

· Help clients understand simple, seasonal and low-cost ways of growing food.

· Encourage clients to take responsibility for watering, maintaining and looking after their growing areas.

· Support clients to recognise when produce is ready to harvest and show them how to harvest it safely.

· Help clients use produce they have grown as part of cooking activities.

· Help clients explore affordable meals, meal planning and ways to reduce food waste.

· Encourage clients to cook for themselves rather than doing tasks for them, promoting independence wherever possible.

· Create a friendly and inclusive environment where clients feel comfortable learning and trying new things.

· Follow Oasis House policies, safeguarding procedures, health and safety guidance and professional boundaries.

What difference will you make?

By supporting this project, you can help clients develop practical life skills that can be used both inside and outside Oasis House.

· Build practical skills in growing and cooking healthy food.

· Improve confidence and independence.

· Encourage healthier food choices.

· Develop budgeting and meal-planning skills.

· Promote wellbeing through purposeful activities.

· Reduce loneliness and isolation through shared activities.

· Strengthen social connections and a sense of community.

· Give clients a sense of achievement from growing, cooking and eating food they have produced.

The approach

The volunteer's role is to teach, encourage and support. The aim is not for volunteers to do everything for clients, but to help clients learn how to do things for themselves.

All volunteers will receive full training prior to teaching client.

Connection Support provides support to vulnerable adults, including people experiencing homelessness, mental health difficulties and substance misuse. Volunteers play a key role in helping us provide and improve our services.

We are looking for an Administrative Volunteer to join our office at Challenge House in Bletchley, Milton Keynes, for a few hours each week.

The main purpose of this role is to make telephone calls to our service users to ask about their experience of our service, what is working well and what we could improve. The feedback will help Connection Support understand the experiences of the people we support and identify opportunities to improve the way our services are delivered.

Could you help us listen to the people we support and improve our services?

· Are you confident and comfortable speaking to people on the telephone?

· Can you listen carefully and ask questions in a friendly, respectful and non-judgemental way?

· Would you like to help vulnerable clients have their voices heard?

· Can you record information accurately and confidentially?

· Are you organised and able to work independently while following clear guidance?

· Would you enjoy helping Connection Support understand what we are doing well and where we can improve?

· Can you remain calm and professional if a service user is upset or has a concern?

If you can answer 'yes' to these questions, then we would love to hear from you!

About the Role

The Administrative & Service User Feedback Volunteer will make agreed telephone calls to current or former service users, using a simple set of questions. The calls will provide an opportunity for service users to share their views about the support they have received and make suggestions for improvement.

The role is not about assessing a client's mental health, providing counselling or resolving complaints. Volunteers will listen, record feedback accurately and pass any concerns to the appropriate member of the Connection Support team.

Key responsibilities

Your role will include, but is not restricted to, the following tasks:

· Attend the Connection Support office at Challenge House, Bletchley, Milton Keynes, for 1-2 hours per week

· Make telephone calls to service users using contact information and calling guidance provided by Connection Support.

· Ask approximately 5–10 short questions about the service user's experience of Connection Support.

· Give service users an opportunity to provide additional comments or suggestions if they wish.

· Listen carefully and respectfully without judging, interrupting or making assumptions.

· Record responses accurately and clearly using the agreed recording system or feedback form.

· Maintain confidentiality and protect service user information at all times.

· Recognise when a conversation needs to be referred to a member of staff, rather than attempting to deal with the matter yourself.

· Report complaints, safeguarding concerns, distress or other issues promptly to the designated Connection Support staff member.

· Keep accurate records of calls made, including where a service user could not be contacted, in line with guidance.

Full training will be provided

You do not need previous experience of working in an office, telephone interviewing or support services. Full training and guidance will be provided before you begin making calls.

What we expect from our volunteers

· Treat every service user with dignity, respect and kindness.

· Listen without judgement and allow people to express their views.

· Keep all service user information confidential.

· Do not attempt to investigate or resolve complaints independently.

· Report concerns promptly to the appropriate member of staff.

· Follow all safeguarding, data protection and office procedures.

· Maintain professional boundaries at all times.

Our aim is to make sure the people we support have an opportunity to tell us what they think. Every call provides valuable information that can help Connection Support recognise what is working well and identify where we can do better.

Do you want to help shape services that really work for the people who need them most?

Information about the role

As our Lived Experience Coordination Volunteer, you will help run our lived experience groups, support the everyday admin that keeps our programmes going, and help communicate with participants in a genuine, informed way. This is a flexible, varied role shaped around your strengths and availability.

Location: Hub/community/home based location, London.

Suggested contribution: Approximately 7 - 14 hours per month, flexible and to be agreed together

Availability: Volunteering will take place at a time that suits you, within Monday to Friday, 9am to 5pm

The above is the essential information you need to know. You can apply now or read on more for details. 

Main activities may include:

• Helping to establish and schedule regular group meetings across our lived experience groups. You are welcome to be involved in whichever group or groups feel right for you.

• Helping with room bookings, invoicing, and session logistics, including shopping for supplies and collecting and disseminating vouchers for participants.

• Keeping the attendance and payment spreadsheet up to date after sessions.

• Helping to write and design reports and newsletters that reflect the groups’ work and impact.

• Identifying and sharing free learning and development opportunities for participants.

• Accompanying the Lived Experience Coordinator to external meetings, such as with the council, when helpful.

This role fights the housing emergency by putting lived experience at the heart of how services are designed and delivered. Your involvement ensures that people most affected by housing insecurity have a real voice in our work, helping us build programmes that are more effective, more inclusive, and more human.

Benefits of volunteering with Shelter 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience 

This opportunity is open to anyone, but we particularly welcome applicants who have lived experience of the housing emergency. It would also be great if you are comfortable with basic tools like email or spreadsheets, or open to giving them a go. As well as an interest in event planning, support and coordination. The most important thing is that you are enthusiastic about tackling the housing emergency and want to help make a difference.

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences. 

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance. 

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

• Regular reflective conversations and support if any aspect of the role becomes challenging.

• We will work together to identify areas where you would like to take a lead role and areas where you would prefer to support.

Next steps

You can apply online for this role now or if you need to apply by an alternative method, please contact us to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Phases Social Enterprise is developing a project (‘SusBright’) to inspire more people in Brighton & Hove to make sustainable choices. The initial stage of the project has been the development of an App, which straddles the worlds of consumerism, citizenship and activism.

The App is nearing the end of the development phase and we need someone to help with the final stages of content creation and collation. This will include contact with local businesses and uploading and editing of content on Wordpress. The successful applicant will also be involved in the next stage of the project: building a network of sustainability-focused organisations across Brighton.  

Work on the App can largely be carried out on a remote basis, with occasional meetings with our CEO and App developer. Building the Network will include attendance at meetings with other local organisations to support our CEO.

You will need to be located in the Brighton & Hove area or thereabouts as this is the focus of the project going forwards.

You will have good attention to detail and should also have excellent communication skills. An interest in sustainability is indispensible. But you do not need a knowledge of  Wordpress – the basic requirements can easily be taught.

This is an opportunity to be involved, from an early stage, in the evolution of an exciting and innovative new project. The successful applicant will experience the development of a non-profit app from the inside and come into contact with a range of other businesses and organisations in the Brighton sustainability sector. They will also be ideally placed to apply for future paid roles as they arise within this project.

Hours can be flexible and subject to discussion. We will probably look for a minimum of one day a week.

Role Yoga Teacher Volunteer

Service Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviours.

We are looking for an enthusiastic, reliable and compassionate volunteer with good interpersonal skills, preferably with some mental health awareness training and knowledge of addiction recovery, to teach women interested in enjoying the benefits of physical activity whilst improving their yoga skills.

Location Hackney

Commitment This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. It might be every week or fortnight ideally for a minimum of 3 months.

DBS This role will require us to carry out an enhanced check through the disclosure and barring service.

Activities Deliver yoga classes for women interested in enjoying the mental health benefits of physical activity whilst improving their skills. Preferably the applicant will have mental health awareness training. At a minimum, you will have an understanding of addiction recovery and be sensitive to mental health struggles including eating disorders and body image difficulties.

Support § Volunteers receive a thorough induction and have access to any relevant in-house and external training § Reasonable travel expenses will be reimbursed § The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons

Role: Fitness Coach Volunteer

Service: Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviours.

We are looking for an enthusiastic, reliable and compassionate volunteer with good interpersonal skills, preferably with some mental health awareness training and knowledge of addiction recovery, to offer 1-2-1 coaching to women interested in enjoying the benefits of physical activity whilst improving their fitness skills.

Location: Hackney

Commitment: This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. It might be every week or fortnight ideally for a minimum of 3 months.

DBS: This role will require us to carry out an enhanced check through the disclosure and barring service.

Activities: Deliver 1-2-1 fitness coaching for women interested in enjoying the mental health benefits of physical activity whilst improving their fitness skills. Preferably the applicant will have mental health awareness training. At a minimum, you will have an understanding of addiction recovery and be sensitive to mental health struggles including eating disorders and body image difficulties.

Support: Volunteers receive a thorough induction and have access to any relevant in-house and external training § Reasonable travel expenses will be reimbursed § The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons

Client Feedback Volunteer

Shelter Norfolk

Are you comfortable speaking with people? Would you like to gather meaningful data for Shelter while you do so?

Information about the role

In this role, you’ll be phoning people who have previously contacted Shelter for advice. The purpose is to gather feedback from them on their experience with Shelter and how that has impacted upon their housing and general wellbeing. This helps us identify the impacts our service is having, and whether there is anything we should do differently.

Location: Shelter Hub, Norwich

Suggested contribution: One day per week (can be flexible around your commitments).

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.

Main activities may include:

· Phoning clients around 8-10 weeks after they accessed our services.

· Asking clients set questions to gather information on their experiences with Shelter and the difference it has made to them.

· Recording the phone calls and the responses given onto our client database (CRM).

· Presenting findings from the feedback calls in an accessible format e.g. using Word or Excel.

· Identifying key findings and/or trends and sharing with a relevant team member.

This role fights the housing emergency by identifying the impacts our advice services are having on clients, as well as whether there’s any changes we should make.

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

The volunteer in this role will need to have basic IT skills, be comfortable speaking over the telephone and be considerate of their language and tone. We also recommend the volunteer to have some resilience to potentially challenging conversations. But the most important thing is that you care about fighting the housing emergency!

Supporting you

· You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

· The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.

· You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.

· You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

SUMMARY

Roles Description: Treasurer and Campaigning/Mobilisation Trustee

Remuneration: Like most Trustee roles, these roles are unremunerated

Reports to: Chair of the Board of Trustees

Start date:  As soon as possible

Benefits:  In addition to making a real difference in the lives of and deepening your understanding of youth organising,, you will receive:

• Safeguarding Training and support in developing expertise here
• Reimbursement of expenses incurred in your role

At The Advocacy Academy, we envision a world where young people with lived experience of injustice (LEofI) harness their collective power to shape a more fair, just, and equal society. Our mission is to organise and support these young people to drive systemic change on the most pressing issues of our time. 

We do this by offering deep coaching, delivering transformative leadership programmes, and creating clear pathways for sustained action. Through shared learning and community-building, we help young leaders build the knowledge, skills, and confidence to launch and lead proactive campaigns. We also recognise that real change starts from within - so we’re committed to a governance structure that is values-driven, participatory, and beyond reproach, ensuring TAA is as accountable to young people as it is to the communities we serve and its wider responsibilities.

We’re now looking to recruit two new Trustees to join our Board and help steer this work. We're especially keen to hear from people with leadership experience in one or more of the following areas: Finance, Treasurer, Community Organising and Campaigns.

Trustees of The Advocacy Academy play a unique role in delivery of our mission. They are collectively responsible for the governance of the organisation, represent it to the community, and accept ultimate compliance authority for the charity and its activities. As a Trustee with experience in the UK’s youth sector, you will support the Board and the Executives in ensuring that TAA continues to deliver an exceptional quality of youth work, and the role that safeguarding plays in achieving this. As a trustee:

• Work with the Chair, Trustees and Senior Leadership team (SLT) to ensure there is a clear, long-term and strategic vision The Advocacy Academy.
• Work with the Board to ensure we function within the financial requirements of a UK registered charity and company, our constitution and that we strive for best practice
• Take responsibility with the other trustees so that the charity has effective practice to safeguard the people it works with
• Act as an ambassador, spokesperson and champion our work supporting our income activities, and fostering networks that can help generate income.

About Our Board of Trustees

• Our Board currently consists of six members, recruited, selected, and approved by the Board of Trustees.
• Each trustee serves a three-year term, and we are made up of individuals from diverse backgrounds and ethnicities.
• The Board meets quarterly (four times per year) to provide strategic oversight and governance. Operations/day to day are managed by the Executives.
• Given the size of the board, we expect all trustees to join at least one subcommittee meeting per year, unless there are extenuating circumstances. The subcommittee meets are typically held prior to full Board meetings.
• Board meetings are held at our Liberation Centre in Brixton and subcommittee meets are held virtually
• The role of trustee is voluntary, though reasonable expenses are reimbursed.
• Trustees are expected to prepare in advance by reading reports and meeting papers, and are also warmly invited to attend our events throughout the year.

AREAS OF RESPONSIBILITY

1. The Campaigning/Mobilisation Trustee - will provide mobilisation and campaigns governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Director of Organising and Campaigns and fellow trustees, they will:

• Provide strategic oversight of The Advocacy Academy’s organising and campaigning activities and priorities.
• Ensure campaigns are ethical, legally compliant, and aligned with the organisation’s values.
• Support the development of effective, youth-led organising and campaigning strategies.
• Offer insight into advocacy trends, movement-building, and political landscapes.
• Serve as a sounding board for the team, offering critical friend feedback without operational interference.
• Help the board assess risks and opportunities related to public positioning, reputation, and partnerships.
• Good governance, diversity and teamwork are at the core of the Board’s values. We want to ensure trustees represent the young people we work with and we are particularly interested in applications from people with lived experience.

2. The Treasurer - will provide charity financial governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Finance Director and the Finance & Risk Committee and fellow Trustees, they will:

• Provide support on financial oversight and ensure compliance with relevant charity and regulatory requirements.
• Review and co-present financial reports and key insights to the Board of Trustees.
• Actively participate in the Finance and Risk Committee, ensuring effective financial scrutiny.
• Strategic contribution to long-term financial and fundraising planning and support the organisation’s risk management framework.
• Attend Finance and Risk subcommittee meetings quarterly

PERSON SPECIFICATION  

1. The Campaigning/Mobilisation Trustee -

• Understanding of power-building, community organising, or movement strategy (essential).
• Experience in grassroots organising and campaigns, advocacy, or social justice movements.
• Familiarity with political or social justice contexts in the UK.
• Willingness to support youth leadership and work in solidarity with young campaigners.
• Previous board or governance experience is helpful but not essential.
• Ability to work collaboratively in a diverse team environment.

2. The Treasurer -

• Proven expertise in charity fundraising and financial management.
• Experience of charity finance and fundraising is essential.
• Experience of supporting organisational growth
• Previous board or trustee experience.
• Ability to work collaboratively in a diverse team environment.

EXPECTATIONS & ENTITLEMENT  

• Attend at least one training programme that we run, so that you understand the work we deliver
• Attend trustee meetings, which are held four times a year in London or virtually, and last between 3-4 hours - trustees are expected to attend at least three each year.
• Participate in one of our sub-committees as may be required by the trustee role.
• Demonstrate commitment to The Advocacy Academy by supporting fundraising efforts.
• Serve for a term of three years and be able to stand for re-election for a further term and
• possibly two.
• Work with the Chair to review your performance
• Claim reasonable travel and accommodation expenses to attend meetings

This is an outline of the responsibilities and duties of the Trustee roles, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of The Advocacy Academy’s board. Any changes will be made in consultation with the post holders.

HOW TO APPLY

Please apply to be our Trustee by sending your CV together with a supporting statement to us - Your supporting statement should explain why you would like to be our Trustee and the contribution you believe you would make to The Advocacy Academy, with particular reference to the specific Trustee role and Requirements above. 

If you have any questions please email us using the email listed on the job description

DATES  

Closing Date: The deadline for applications is 24th September 2026 at 10:00am.

First Round of Interviews: will be scheduled for 28th -30th September 2026 (Dates are subject to change)

Second Round of Interviews: will be scheduled for 6th -7th October 2026 (Dates are subject to change)

A NOTE ON USING AI TOOLS IN YOUR APPLICATION

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.

NOTHING ABOUT US WITHOUT US  

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.
As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims, and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required. 

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)). We consider each person on their own merits, taking into account all the circumstances.

Do you want to invest your time supporting women who are marginalised in Tower Hamlets? Do you feel called to social justice and want to do something about it? For over 20 years we have been supporting women involved in selling sex. Many of the women credit our Door of Hope project with being key to their sense of wellbeing whilst on the streets and for some, their exit from selling sex.

We are recruiting new volunteers to continue delivering consistent outreach, early Thursday morning, and late Friday evening.

We need volunteers to work with the women we support. We are looking for women with:

• A vision for reaching out to women involved in/affected by selling sex/sexual exploitation.
• Empathy, compassion and a non-judgmental approach.
• An ability to build trusting relationships whilst maintaining personal boundaries.

What you can expect from us

• An opportunity to work together to see an end to sexual exploitation.
• A friendly, supportive, and experienced team.
• A positive volunteering environment, including volunteer induction and ongoing supervision and support.
• Free Safeguarding and outreach training
• Free Understanding survival sex training
• Free Drug & Alcohol awareness training
• Free Trauma informed training
• Free tickets to the Whitechapel Women’s Tour

What we ask from you

• A regular time commitment to take part in outreach.
• Be available to attend Induction and training sessions (including a Christmas social)
• A commitment to reflective practice – taking good care of yourself, contributing to team supervision, responding reflectively to your experiences with Door of Hope, and being available to attend quarterly volunteer wellbeing socials and volunteer catch-ups as a space to reflect.
• An openness to learning and working together.
• Availability to attend team training’s 4-5 events a year (usually on a Monday evening)

We are looking for local volunteers:

If you live within 8 miles of Tower Hamlets, we can cover the cost of safe transport home via Taxi.

We are now accepting applicants. Please see our website for more details about how to apply. Closing date for applications is Midnight 9th October 2026, Interview dates are 19th 21st and 22nd October.

Due to nature of this role in working alongside women with lived experience of violence against women, this post is restricted to female applicants only under Section 9 of the Equality Act 2010.

Join us for a wonderful evening of light music at Ralli Hall in Hove, where the Brighton & Hove Concert Orchestra will perform a programme of winter favourites with their 50-piece orchestra. 

Availability: 6:30 PM – 10:00 PM, 14th November 2026 
Location: Ralli Hall, Denmark Villas, Hove

The main thing we need you to do is help us fundraise. You’ll be vital to our fundraising efforts for the Winter Appeal by holding collection buckets in public spaces. Your support is not only crucial to our fundraising efforts, but it’s also opportunity to have fun, meet new people and experience some wonderful community spirit while contributing towards our mission. 

You’ll be supporting our bucket collection by helping us to create an energetic and friendly atmosphere to gather donations. You will:

• Support and coordinate the volunteer team on the day at events.

• Deposit cash into Shelter bank account at the end of the event or pass over to Shelter staff member

To enable you to take part in this opportunity we will: 

• Provide you with relevant policies, induction, training and information

• Refund any out-of-pocket expenses in line with Shelter’s volunteer expenses policy 

Skills and Experiences Required 

• Leadership skills and ability to support others in a group

• Passionate about joining the fight for home 

• Feel comfortable handling cash and taking responsibility for depositing into bank

Benefits of volunteering with Shelter 

• Join our fight against bad housing and homelessness and become a force for change! 

• Meet other volunteers locally 

• Build your confidence and develop transferable skills 

Brighton & Hove Concert Orchestra - Bucket Collection

Availability: 6:30 PM – 10:00 PM, 14th November 2026 
Location: Ralli Hall, Denmark Villas, Hove

Role Details: 

Join us for a wonderful evening of light music at Ralli Hall in Hove, where the Brighton & Hove Concert Orchestra will perform a programme of winter favourites with their 50-piece orchestra. 

We’re looking for friendly and enthusiastic volunteers to help collect donations before and after the concert using both donation buckets and card machines. 

Whether you're looking to support a great cause, meet new people, or gain experience for your CV, we’d love to have you on board. No previous experience is necessary – just a positive attitude and a willingness to get involved.