Volunteer roles

SNAAP is a charity based in Herne Bay, Kent which provides disabled children and their families with clubs and days out throughout the year. Children are aged 0-25 and disabilities range depending on the club:

Chill-in Youth Club - ages 11-25 years - less complex needs. Every other Tuesday 4.30-7.30 in Herne Bay. Young people who attend like to chill on bean bags, help cook their dinner, do gaming, play sporting games or just sit at a table and do craft or chat. There will be someone you can help! And you are an important mentor to these young people as they learn key independance skills. You can really make a difference to a young person and your attendance helps us take even more young people as this club is run at capacity.

Buzz Club - ages 8-13 years - less complex needs. 1 day a week during school holidays 9.30-2.30 in Herne Bay. Children love to make slime, do crafts, enjoy outside play and games, bake cakes and much more! This can be a lively session, depending on which children book on, so your help is much needed so we can keep an eye on all the different areas. 

Family Days out - families with all needs. These are held during all school holidays and range from a day at the beach or pool, diggerland, bowling or Mote Park. Providing support from staff and volunteers enables many families to attend, so your support is crucial. Play with children, provide an extra pair of hands at the beach to keep children safe, or create fun games at the park. 

Join us and make a big difference to the lives of disabled children and their families, as well as being part of a fab team! Also, Volunteering with us often leads to employment as a Play Support Worker. 

Youth Helper work directly with young people in St John Ambulance Badger Setts and Cadet Units. By supporting our Youth Leaders to deliver a sessions across our range of programmes. In this role, you'll support the learning and development of young people into the next generation of health citizens. Youth Helpers also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.

You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

If you are successful you will need to undertake induction & training for role at these dates:

• Training for role - details of course including dates, time & venue tbc.

Closing date for these opportunities is: 31/12/2026

To apply for this opportunity please follow the link below:

No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.

As Cadet Group Lead, you will be responsible for the overall management of your St John Ambulance Youth unit. You will do this by leading weekly meetings, organising other youth development activities and actively participating in the recruitment, training and retention of the young people and volunteers in your unit. You will ensure that they have a positive and rewarding experience in St John Ambulance, by equipping them with the necessary skills to fulfil our vision; ‘Everyone who needs it should receive first aid from those around them. No one should suffer for the lack of trained first aiders.’

This role is ideal for someone who has some management experience and wants to enhance their skills while doing invaluable work. This role is exempt from the provisions of the Rehabilitations Offenders Act.

• For this role you will be short listed, interviewed and inducted, details of times, venue, etc tbc.

If you are successful you will need to undertake induction & training for this role.

• Welcome Event (Induction) - XXXXXXX details of times, venue, etc.
• Training for role - Details of course including dates, time & venue tbc.

Closing date for these opportunities is: No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.

As Cadet Group Lead, you will be responsible for the overall management of your St John Ambulance Youth unit. You will do this by leading weekly meetings, organising other youth development activities and actively participating in the recruitment, training and retention of the young people and volunteers in your unit. You will ensure that they have a positive and rewarding experience in St John Ambulance, by equipping them with the necessary skills to fulfil our vision; ‘Everyone who needs it should receive first aid from those around them. No one should suffer for the lack of trained first aiders.’

This role is ideal for someone who has some management experience and wants to enhance their skills while doing invaluable work. This role is exempt from the provisions of the Rehabilitations Offenders Act.

Applicants will need to complete the youth leader pathway if they have no already.

• For this role you will be short listed, interviewed and inducted, details of times, venue, etc tbc.

  If you are successful you will need to undertake induction & training for this role - Details of training course including dates, time & venue tbc.

Closing date for these opportunities is: 04/03/2026

To apply for this opportunity please follow the link below:

To apply for this opportunity please follow the link below:

No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.

As Badger Sett Lead you will be responsible for the overall management of your St John Ambulance Youth unit. You will do this by leading weekly meetings, organising other youth development activities and actively participating in the recruitment, training and retention of the young people and volunteers in your unit. You will ensure that they have a positive and rewarding experience in St John Ambulance, by equipping them with the necessary skills to fulfil our vision; ‘Everyone who needs it should receive first aid from those around them. No one should suffer for the lack of trained first aiders.’

This role is ideal for someone who has some management experience and wants to enhance their skills while doing invaluable work. This role is exempt from the provisions of the Rehabilitations Offenders Act.

If you are successful you will need to undertake induction & training for role:

• Training for role - Will need to complete youth leader pathway, details of course including dates, time & venue tbc.

Closing date for these opportunities is: 16/08/2026

To apply for this opportunity please follow the link below:

Independent Visitor: Mentor a young person for 2 – 4 hours per month for at least 1 year.

An Independent Visitor is usually an adult volunteer who befriends a young person in care and develops a long-term friendship with them. This often involves helping young people develop new interests, skills and hobbies or going on outings such as going to the cinema, bowling or just walking in the park.
The aim is to provide support, confidence, and fun experiences outside of the young person’s daily environment. If you are looking for a rewarding role with an organisation that makes a difference in young people’s lives, we want to hear from you.

About the role:
•Visit a young person monthly and become a trusted adult friend to them.
•Build a trusting, consistent and positive relationship with the child.
•Provide a child with the opportunity to try new activities (e.g., cinema, bowling, museums, nature walks, or simply having a chat) and spend time with them away from their placement. 
•Provide visit reports and feedback after visits to help us monitor and improve the service.

In return, we offer a range of benefits including:

• Make a real difference – be a positive, stable influence in a young person’s life.

• Have fun and create memories – enjoy activities while building a meaningful bond.

• Gain valuable experience – develop skills in mentoring, communication and young people’s support.

• Access to training and job opportunities – acquire knowledge and experience in a fun setting. 

• Flexible and rewarding – just a few hours a month can change a life!

You will be allocated a budget for each visit for your travel and activity.

Skills:

• Interpersonal Skills – Ability to easily build rapport and identify with young people from diverse backgrounds.

• Communication – Excellent communication skills and good report writing skills.

• Committed – Willing to commit to a child for at least one year. 

• DBS Check – We will carry out safer recruitment checks, and you will be required to have an Enhanced DBS check.

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a charity that supports refugees and people seeking asylum who live in south London. We offer a range of individual and group support to improve the holistic wellbeing of people who have a background of forced migration, providing them with tools to build lives filled with value, meaning and purpose in the UK. Our activities for young people currently include: ESOL classes (English for Speakers of Other Languages), study group, youth club, swimming lessons and football.

About Youth Club:

Youth Club is a place for young people aged 14-19 to come and play games, learn new skills, make and strengthen friendships and build a sense of belonging. Regular activities include classic youth club games such as table tennis, pool, foosball, board and card games. We also work in partnership with a range of organisations to run a rich programme of workshops within our youth club. Some of these have included creative visual arts, drama, music and workshops on rights and entitlements of young asylum seekers. We also cook a hot meal from time to time and offer a range of snacks each week. Our casework team are also on-site to support young people with a range of advice and signposting needs, usually by-appointment.

Youth club takes place at Furzedown Youth Centre. Welham Rd, London SW16 6TJ

About the role:

As a Youth Club volunteer, you would be helping young people to feel welcome, join in with activities and be a great role model.

Youth Club takes place every Wednesday at 6.00-8.30pm. We ask for a commitment of at least 2 sessions per month for a minimum of 6 months.

Tasks and responsibilities:

· To attend and contribute to volunteer de-briefs which occur 15 minutes after each session.

· To act as a positive role model and set standards of behaviour when volunteering with young people.

· To encourage and inspire young people to reach their full potential.

· To assist young people to both recognise and celebrate their achievements.

· To challenge young peoples’ negative attitudes and behaviour in an appropriate manner.

· To adhere to CARAS Child Protection procedures, Confidentiality policy, Health & Safety policy, Equal Opportunities policy and all other policies as relevant.

Requirements:

To be 18 years or older;

· To be non-judgemental and able to engage with people from diverse cultural backgrounds;

· To be reliable and punctual;

· Excellent communication skills, especially with people with varying levels of English;

· The ability to volunteer on Wednesday evenings for a minimum of six months;

· Current resident of the UK;

· Able to provide five years’ worth of addresses, and willing to undergo a DBS check;

· Able to attend compulsory volunteer induction training (online) general and safeguarding prior to the start of role

Volunteer induction training currently takes place online once a month on Tuesday, Wednesday or Thursday evenings from 6pm - 8pm. we offer the same trainings on Tuesday and Wednesday daytimes online between 12noon - 2pm once every 3 months.

Your availability to attend 1 general and 1 safeguarding online training session at these times within 3 months of your application would be a prerequisite of being accepted as a volunteer at CARAS.

Desirable:

· Knowledge of community languages, such as (including Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali and Spanish).

Through volunteering with us you will:

· Meet new members of your local community;

· Learn about different cultures;

· Learn about issues relating to refugees and people seeking asylum;

· Work as part of a friendly, welcoming team;

· Develop your skills and competencies;

· Be able to access relevant training;

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

About us

ORCD UK is a new charity, the British arm of ORCD, a humanitarian organisation that has worked across Afghanistan for over a decade, delivering health, food, water, and emergency support. We are in our founding phase, building the fundraising that will let us support families facing one of the world's largest humanitarian crises.

The opportunity

We are looking for a volunteer with fundraising experience to help us execute our fundraising strategy over the next few months. We have a clear plan and a set of campaigns; what we need is for someone share their know-how as we get off the ground.

This is a flexible, online role of just a few hours a week, ideal for an experienced fundraiser who wants to use their skills for something meaningful without a heavy time commitment. Whether you are between roles, giving back alongside a career or simply passionate about Afghanistan, we would like to hear from you.

What you might help with

• Helping refine our fundraising campaigns (winter, orphan sponsorship, water, nutrition)

• Support in identifying and securing new funding opportunities and strategic partnerships

• Explore digital fundraising and emerging trends

• Advising on individual giving and crowdfunding/giving platforms

• Guidance on approaching trusts, foundations and institutional funders once we are registered

• Sharing best practice and helping us avoid the common pitfalls of a new charity

About you

• Experience in charity fundraising e.g. across major donors, community, trusts/foundations and/or institutional funders
• A good understanding of the humanitarian funding landcsape
• Happy to work remotely and flexibly
• Collaborative and comfortable helping a small team
• A genuine interest in humanitarian work

Please note this is an advisory role. You would not be expected to write or submit funding applications, just to share your know-how and steer us in the right direction. 

YMCA DownsLink Group (YMCA DLG) is the leading charity supporting children and young people across Sussex and Surrey through safe homes, mental health support and trusted advice. Following a significant period of organisational stabilisation and transformation, we are now entering an ambitious new phase focused on growth, influence and deepening our impact.

YMCA DownsLink Group is proud to be a member of the Federation of YMCA England and Wales.

Our purpose - every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

Our values - we do what’s right. We work with heart. We build real connection.

About the role

The Chair plays a pivotal role in guiding the Board and supporting the CEO, ensuring that governance is strong and aligned with the organisation’s values, strategic goals and founding Christian principles.

As a leader, the Chair shapes the culture, champions inclusivity and drives the strategic direction of the organisation.

This is a unique opportunity to make a lasting impact on the lives of children and young people through a dynamic and highly respected organisation.

Who we are looking for

We are looking for a values-led and collaborative leader who is genuinely excited by the opportunity to chair an ambitious organisation at an important moment in its journey. With a bold new strategy, strong foundations and a talented executive team in place, this is a compelling opportunity to help shape what comes next for children and young people across Sussex and Surrey.

You will be an experienced Chair or senior board-level leader, bringing a progressive, strategic mindset and a strong track record of creating the conditions for high-quality dialogue and sound decision-making. You will strike the right balance between support and constructive challenge, applying emotional intelligence to cultivate a trusted and effective partnership with the CEO and executive team.

You will demonstrate an active Christian faith alongside a genuine passion for our purpose and values, aligning personal conviction with organisational mission.

Time commitment - approximately one day per month on average.

This is an unpaid role; however, reasonable expenses will be reimbursed. The initial term of appointment is three years.

We are working with Peridot Partners, who are supporting us with the recruitment of this role. Please click on 'Redirect to recruiter' button on this advert to be redirected to the the full role details and contact details for further information/to arrange a confidential discussion with our advising consultant at Peridot Partners.

Closing date: 9am Tuesday 21 July

Support the work of St John Ambulance in your community by volunteering as a Fundraising Lead, an exciting new role which is designed to revamp how volunteering looks in the modern world; flexible, innovative and is open for all.

We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient. St John Ambulance is a charity, and our fundraising is vital in supporting our mission to place the power of first aid in everyone’s hands.

Through organising and supporting fundraising in your area, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives.

Our vision is that everyone receives the help they need in a health crisis from those around them. We will achieve that by putting first aid at the heart of every community.​As a Fundraising Lead, you will coordinate the activity of a group of dedicated volunteers to achieve fundraising goals and support the work of St John Ambulance. Other aspects of the role include- coordinating and leading fundraising activity with your team, leading or supporting the recruitment of fundraising volunteers, supporting the promotion of local, regional and national fundraising campaigns and activities and working closely with the Community Fundraising Manager

With this new role, you simply volunteer when it works for you. That means you can give as much time as you like or as little as 24 hours across a whole year, whenever it suits you. It’s perfect for busy lives, and changing schedules

The Fundraising Lead provides an easy way to stay connected and contribute meaningfully to your local community. Through volunteering you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.

Once we have completed your selection and screening for this role, we will provide you with an induction, as well as invite you to any necessary training sessions. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles is included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

The closing date for this advert is 11/072027

Date, Times and Location for the interview to be advised

Date, Times and Location for any training to be advised

We're seeking a financially-minded leader to join our board and guide our organization's financial health as we grow. This role combines financial stewardship with strategic thinking, helping ensure we have the resources and stability to expand our impact for animals, families, and communities worldwide.

Current status: This is a volunteer role. As we scale, we envision transitioning board leadership into compensated positions.

Your Core Responsibilities

Financial Leadership

• Present clear, accurate financial updates to the full board

• Guide the annual budget process and monitor organizational spending

• Lead audit preparations and ensure strong financial controls

• Oversee how we manage reserves and any investment activities

• Offer strategic input on major financial decisions

Board Governance

• Participate in evaluating and supporting our Executive Director

• Help navigate complex legal or ethical questions facing the organization

• Ensure we remain aligned with our charitable mission and legal obligations

• Act as an ambassador, opening doors to partnerships and visibility

• Contribute to fundraising conversations and donor relationship building

• Provide perspective on organizational strategy and long-term direction

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. 

• We're creating change
• We're always learning
• We're better together

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. 

• We're creating change
• We're always learning
• We're better together