Volunteer roles

At Rethink Mental Illness, we believe everyone deserves understanding, connection, and the chance to live a fulfilling life. Our volunteers play a vital role in supporting people affected by mental illness and helping create communities where no one feels alone. 

About the role  

As a Peer Support Volunteer you will have lived experience of mental health and support service users on a wide range of non-complex issues that can be easily and quickly resolved. You will bring added skills and experience to our service and add real value to our team. You will provide additional support at our Peer Support group sessions. This could be, for example, by empathising with potential clients about the difficulties that having a mental health problem can create, helping to set up the room, explaining the services that are on offer and how these can be accessed, putting people who are anxious at ease by welcoming them. Peer volunteers can also co-facilitate groups based on personal skills and experience. Ideally, you will be able to commit a minimum of 3 hours per week. 

Full training and regular supervision will be provided, so you’ll feel confident and supported in your role. 

This role requires an Enhanced DBS check, which will be arranged and paid for by Rethink Mental Illness. 

As a Peer Support Volunteer you will: 

• Support the Peer Support Workers to run the group sessions e.g. by helping to set up the room and by welcoming people 

• Help to create a safe space where people can share as much or as little as they wish to about their experiences 

• Foster the principles of co-production 

• Signpost people to services in the local area that meets their needs 

• Describe and explain services that are on offer from Rethink Mental Illness and other local community assets that can provide help and advice relevant to people's needs 

• Support the development of drop-in sessions at various locations across the locality 

About the service  

The Empowering Minds Gloucestershire Service currently run group sessions for service users across Gloucestershire. 

Our team is dedicated to delivering a high-quality service that focuses on supporting individuals to achieve their recovery goals. The aim is to improve the lives and support independence for those living with a mental illness. The team will engage with other local providers to ensure a clear and seamless pathway for those that require support from multiple providers. 

What will make you a great fit for this role?  

• Lived experience of mental health 

• Ability to support service users on a wide range of non-complex issues that can be easily and quickly resolved 

• Ability to empathise with others 

• Good communication skills 

• Reliable and punctual 

It's not essential, but you may also bring: 

• Knowledge of the local area 

• Knowledge of services that can be accessed 

How to apply 

To apply, please click the “apply now” button and complete a short interest form. You will have the opportunity to upload a CV and/or cover letter however, this is not mandatory. 

A member of the team will review your application and be in touch to update you on the next steps. If your application is successful, you will be invited to take part in an informal volunteer discussion. 

If you have any questions about the role or would like to find out more before applying, please contact the volunteer manager: 

Who are we?  

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”    

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.    

Diversity, Equity, Inclusion    

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.  

Becoming a truly anti-racist organisation  

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.  

At Rethink Mental Illness, we believe everyone deserves understanding, connection, and the chance to live a fulfilling life. Our volunteers play a vital role in supporting people affected by mental illness and helping create communities where no one feels alone. 

About the role

As a Volunteer Peer Group Facilitator you will: 

As a Volunteer Peer Group Facilitator, you will play a key role in delivering our peer support groups. These groups run all around the county throughout the week. You will work alongside our team of peer support workers and other peer support volunteers.

There is some flexibility with volunteering opportunities ranging from a minimum of 2-3 hours weekly to monthly commitments.

There may also be the opportunity to attend different community events to advertise the service.

There will be full training opportunities to ensure that you are successful in your volunteering role, as well as regular check-in meetings.

About the service  

The Empowering Minds Gloucestershire Service currently run group sessions for service users across Gloucestershire. 

Our team is dedicated to delivering a high-quality service that focuses on supporting individuals to achieve their recovery goals. The aim is to improve the lives and support independence for those living with a mental illness. The team will engage with other local providers to ensure a clear and seamless pathway for those that require support from multiple providers. 

What will make you a great fit for this role?  

• Lived experience of mental illness, whether that is caring for someone else or yourself.
• Reliability and good timekeeping.
• Have a good understanding of confidentiality and safeguarding.
• Basic IT knowledge.
• Excellent organisational and communication skills.
• To have empathy and remain non-judgemental.
• Experience of working with people in some way, whether formally through employment or informally working as part of a team.
• Experience of leading a group.

Although it’s not essential, you may also have:

• Good knowledge of the local area and organisations.
• Experience with supporting someone with mental illness / ill mental health

How to apply 

To apply, please click the “apply now” button and complete a short interest form. You will have the opportunity to upload a CV and/or cover letter however, this is not mandatory. 

A member of the team will review your application and be in touch to update you on the next steps. If your application is successful, you will be invited to take part in an informal volunteer discussion. 

If you have any questions about the role or would like to find out more before applying, please contact the volunteer manager: 

Who are we?  

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”    

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.    

Diversity, Equity, Inclusion    

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.  

Becoming a truly anti-racist organisation  

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.  

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Could you help shape the future of our Charity?

We are recruiting new Trustees to join our Board and help guide the strategic direction, governance, and long-term success of ECI.

Trustees play a vital role in shaping how we deliver our services and ensuring we continue to meet the needs of our communities.

We welcome applicants from all backgrounds and do not require previous Trustee experience — full support and induction will be provided.

Who we’re looking for

We are particularly interested in people with lived experience or skills in areas such as:

• Using ECI services or similar support services
• Moving to Exeter or building a sense of belonging in a new community
• Being part of a minority group within the community
• Disability access and inclusion
• Child safeguarding and/or adult safeguarding
• Human resources (especially employee relations or employment law)
• Legal services or law

We also welcome anyone with different lived experience, professional skills, or perspectives that could help us improve and develop our services.

What you’ll be doing

As a Trustee, you will:

• Help shape ECI’s strategic direction and priorities
• Contribute to the governance and long-term development of the charity
• Ensure ECI meets legal, regulatory and financial responsibilities
• Champion ECI’s work and its impact in the community
• Use your experience, skills or networks to support and strengthen the organisation

The Board meets every two months, in person and online (usually weekday evenings). Between meetings, you may be asked to support areas linked to your skills or interests.

Commitment

• Around 3–4 hours per month
• Bi-monthly Board meetings
• Flexible involvement outside meetings when needed
• Open to applicants aged 18+

What you’ll get

• Full induction and ongoing support
• Opportunity to influence and shape a local charity’s future
• Experience in charity governance and strategic decision-making
• A chance to use your skills and lived experience for community impact
• Travel and reasonable expenses reimbursed
• A welcoming and supportive Board and staff team

Volunteer Ambassador

We are looking for conscientious and proactive Volunteer Ambassadors to help raise the profile of ECI and support fundraising within the community.

Despite being one of Exeter’s oldest charities, many people are still unaware of the work we do. As an Ambassador, you will help share our impact, connect with the community, and support fundraising activity so more people can benefit from our services.

By joining our fundraising and engagement team, you will play an important role in helping ECI continue its work across Exeter and beyond.

What you’ll be doing

• Attend occasional group meetings and community events
• Represent ECI at local events, stands and awareness activities
• Help promote and support fundraising activities and initiatives
• Share information about ECI services, impact and opportunities to get involved
• Support bucket collections, awareness stands and community outreach
• Help identify locations for posters, collection tins and promotional materials
• Encourage community members to get involved in fundraising or volunteering
• Research local opportunities to support ECI’s work
• Follow ECI policies, procedures and safeguarding guidance

Commitment

• Flexible, ad-hoc volunteering based on your availability
• Attendance at occasional meetings and events
• No requirement to attend everything — we work around your schedule
• Communication may take place via WhatsApp, email or Facebook group

Skills and experience

We’re looking for volunteers who are:

• Friendly, confident and approachable
• Good communicators with a positive and empathetic manner
• Reliable, honest and able to work as part of a team
• Comfortable working independently when needed
• Willing to collaborate and make group decisions
• Passionate about community, wellbeing and supporting others

A driving licence or access to a car may be useful for some activities but is not essential.

What you’ll get

Volunteering with ECI is a rewarding way to give back, build confidence and connect with your community.

• Full training and ongoing support from ECI staff
• Opportunity to represent a well-established local charity
• Experience in community engagement and fundraising
• Meet new people and be part of a supportive team
• ECI T-shirt and ID badge
• Agreed expenses (if applicable)
• A sense of achievement from supporting local people and families
• Improved confidence, skills and wellbeing through volunteering

Volunteer Workshop Support

What you’ll be doing

Workshop Support Volunteer

• Welcome and support participants during workshops
• Help with activities, discussions and group participation
• Assist staff with setting up resources and workshop materials
• Support a safe, positive and inclusive learning environment
• Help gather feedback and pack away after sessions
• Support online sessions where needed

or Workshop Co-Facilitator Support

You may also support workshop delivery by:

• Assisting the lead facilitator during sessions
• Helping guide discussions and group activities
• Supporting positive group dynamics and equal participation
• Encouraging confidence, engagement and peer support
• Helping participants feel comfortable contributing and sharing ideas
• Assisting with online facilitation tools such as breakout rooms and chat functions

What we’re looking for

You don’t need professional experience — just the right attitude:

• Friendly, reliable and approachable
• Good listener and communicator
• Empathetic and non-judgemental
• Comfortable working with people from different backgrounds
• Positive, organised and supportive
• Able to maintain confidentiality and professional boundaries

Experience in group work, coaching, mentoring or wellbeing support is helpful but not essential.

What you’ll get

• Full training and ongoing support
• Experience in workshop facilitation and community support
• Opportunity to build confidence and develop new skills
• Meet new people and be part of a supportive team
• The chance to make a real difference in your local community

Time commitment

• Around 3 hours per week during workshop courses
• Opportunity to support multiple courses over time

Do you want to help raising vital funds for Scope, the disability equality charity?

Do you thrive in an exciting and inclusive working environment?

Do you have a few hours a week to support our ecommerce operation?

You might like our warehouse volunteer role!
 

About this role

You will be vital to the work of our ecommerce hub helping to sort, quality check and monitor donated products from our corporate partners.

• Your role may include:
• sorting donated pallets of stock ready for sale
• quality checking products to sort the good from the bad
• scanning products to trade in, such as books and CDs
• helping to pack orders to go our shops
• helping keep our warehouse tidy and our stock system accurate
• When and where
• You will be in our Scope Ecommerce Hub. The hub is based at 19 to 20 Guide Street, Salford M50 1BX. We can be flexible on the times you would like to volunteer. Our hub opening times (Monday to Friday 8am to 4pm). We’d love your help for as little as 1 hour a week, but if you can give more time that would help us even more
   

Who we are looking for

We welcome anyone who is passionate about disability equality and willing to support our work! You must be over 18 years old. You will need to feel comfortable working in a large busy warehouse environment and be able to lift and carry items, although we have a forklift truck to assist with heavier items.

Some volunteers want to learn more about charities or about retail. Others want to make a difference to the lives of disabled people. Other volunteers are interested in our training and development opportunities. Some people join us to meet new people and make friends. Sometimes people want to help a charity shop they like shopping in, while also getting a discount online!
We particularly welcome applications from disabled people. Equality and inclusion are at the heart of Scope’s mission. We are committed to creating a diverse and inclusive environment for all volunteers.
 

Skills and experience you can gain

• teamwork
• organisation
• warehousing
• ecommerce
• communication
• stock preparation and management
• health and safety
• valuable experience for your CV
• experience of a large, national disability charity

What we can offer you

• introduction to Scope
• demonstration of your tasks
• training courses, in person and online
• personal development opportunities
• support and regular catchups from a dedicated manager
• agreed travel expenses
• adjustments to make the role accessible for you
• work experience for your CV
• a work reference
• 20% discount in our Scope eBay shop
• safety shoes and a hi vis jacket will be provided

Safeguarding

Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. It expects all trustees, staff and volunteers to share this commitment.

Volunteering at Scope
Scope is a disability equality charity providing practical information, emotional support and campaigning for a fairer society. As a volunteer in our warehouse, you’ll help raise vital funds for our work towards everyday equality for disabled people. You will make a real difference to the lives of disabled people and their families.

Volunteer Coach

Transitions supports adults who may be feeling isolated, overwhelmed or going through periods of change. We work alongside people to build confidence, develop skills, and support independent living through a mix of workshops, coaching and community connection.

What you’ll be doing

As a Volunteer Wellbeing Coach, you’ll:

• Meet your client (initially with a staff member) to build trust and agree goals
• Provide weekly 1-hour coaching sessions (up to 6 months)
• Support clients to set goals, create action plans and review progress
• Help people use workshop tools and self-help resources in everyday life
• Encourage confidence-building and independent decision-making
• Support access to local services, groups, clubs and community activities
• Signpost to specialist support and accompany clients to first appointments if needed
• Help reduce isolation by supporting social connection and community engagement
• Encourage participation in Transitions workshops and group sessions

What we’re looking for

You don’t need professional experience — just the right values and approach:

• Friendly, approachable and reliable
• Good listener with strong communication skills
• Empathetic and non-judgemental
• Open-minded and comfortable working with people from all backgrounds
• Interested in personal development and supporting others
• Able to maintain confidentiality and professional boundaries
• Positive, patient and encouraging

What you’ll get

• Full training and ongoing support
• Experience in coaching, mentoring and wellbeing support
• Opportunity to make a real difference in someone’s life
• Meet new people and be part of a supportive team
• The chance to help reduce isolation and build stronger communities
• Expenses (if applicable) and full guidance throughout

Volunteer Coordinator

Key Information

• Location: Windsor, Berkshire
• Working Pattern: Office-based
• Hours: Two days per week (9.00am–5.00pm, flexible)
• Contract Type: Voluntary
• Expenses: Agreed reasonable expenses reimbursed and laptop provided

About Us

The Almshouse Association is the national membership body representing almshouse charities across England and Wales and supporting the wider charitable housing sector. As part of this work, we support the Charity Housing Alliance (CHA), a growing network of charitable housing providers, housing trusts and not-for-profit housing organisations.

The Charity Housing Alliance works with members, partners and policymakers to raise awareness of the vital contribution charitable housing providers make to communities, while advocating for greater recognition and support for the sector.

About the Role

This is an exciting opportunity to support a growing national initiative that is helping to shape the future of charitable housing.

Working closely with The Almshouse Association and Charity Housing Alliance leadership team, you'll play an important role in supporting membership engagement, communications, research and administration. You'll help build relationships across the sector, strengthen the Alliance's network, and support activities that raise the profile of charitable housing providers at both local and national level.

This is a varied and rewarding opportunity for someone who is organised, proactive and enjoys working collaboratively. Whether you're looking to develop new skills, broaden your knowledge of the housing and charity sectors, or use your existing experience to make a difference, we'd love to hear from you.

Key Responsibilities

Membership Engagement & Development

• Respond to enquiries from members, stakeholders and supporters.
• Support initiatives to grow and strengthen the Alliance's network.
• Assist with outreach to potential members and partners.
• Help welcome and engage new members.
• Encourage participation and engagement across the network.

Communications & Awareness Raising

• Support the management of the Charity Housing Alliance website.
• Assist with social media activity and awareness campaigns.
• Contribute to newsletters, member communications and promotional materials.
• Monitor sector developments and identify opportunities to promote the Alliance's work.

Research & Policy Support

• Research policy, legislation and developments affecting charitable housing.
• Support the collection of case studies and sector insights.
• Monitor consultations, funding opportunities and sector announcements.
• Research new partnerships and opportunities for the Alliance.

Administration & Coordination

• Provide day-to-day administrative support.
• Organise meetings, events, webinars and stakeholder engagement activities.
• Maintain records and contact databases.
• Assist with reports, presentations and briefing papers.

About You

Essential

• Strong written and verbal communication skills.
• Confidence communicating via telephone, email and online platforms.
• Excellent organisational skills and attention to detail.
• Ability to work independently and use your initiative.
• Good IT skills, including Microsoft Office.
• Interest in housing, charities, social impact, membership organisations or public policy.
• Enthusiastic, proactive and willing to learn.

Desirable

• Experience working or volunteering within the charity, housing or public sectors.
• Experience supporting membership organisations, networks or representative bodies.
• Knowledge of charitable housing, almshouses or community housing.
• Experience with websites, social media or CRM systems.
• Understanding of government policy-making or stakeholder engagement.

Why Volunteer With Us?

By volunteering with The Almshouse Association and Charity Housing Alliance, you'll become part of a growing movement helping to strengthen and champion charitable housing across England and Wales.

In return, you'll benefit from:

• A welcoming and supportive team environment.
• Opportunities to develop new skills and build experience.
• Exposure to housing, charity and public policy issues.
• The chance to work alongside sector leaders and housing organisations.
• A laptop for use in the role and reimbursement of agreed reasonable expenses.
• The opportunity to make a meaningful contribution to organisations providing affordable homes and community support across the country.

Creative Arts & Drama Group Volunteer

We are looking for friendly, creative Volunteers to support our weekly arts and drama groups for adults. Sessions run throughout the week and provide a relaxed, inclusive space for people to explore creativity, build confidence and support their mental wellbeing.

These are informal, participant-led groups, and our participants include adults who are:

• Autistic
• Non-verbal or have limited verbal communication
• Blind or visually impaired
• Wheelchair users or people with mobility difficulties
• Adults with learning disabilities or learning difficulties
• Individuals with a wide range of confidence levels and communication styles

What you’ll be doing

• Helping set up and pack away session spaces and resources
• Preparing refreshments (tea and coffee)
• Welcoming and supporting participants
• Encouraging engagement in creative activities (art or drama)
• Supporting a safe, inclusive and relaxed group environment
• Being present alongside participants during sessions

What we’re looking for

• Friendly, patient and reliable
• Comfortable working in inclusive and diverse settings
• Interest in creativity, arts or drama
• Supportive, non-judgemental approach
• Commitment to inclusion, wellbeing and community
• Ability to follow safeguarding and organisational guidelines

Time commitment

• 2–3 hours per session
• Weekly sessions across the week on a rota basis
• Occasional training and volunteer meetings

What you’ll get

• Experience supporting creative arts and drama sessions
• Training and ongoing support
• Opportunity to work alongside experienced facilitators
• Experience supporting adults with diverse communication and support needs
• Agreed expenses (if applicable)
• A welcoming and supportive volunteer environment

Open Studio Mental Health Arts group

We are looking for a creative, enthusiastic Volunteer to support our Mental health art group ‘Open Studios’ for adults on Thursday afternoons.

Open Studios is a friendly space where people can paint, draw or create without pressure.

This is a workshop space to work on your own choice of art. It is not a taught session, but guidance is available from our artists. Aimed at those who are experiencing social isolation or who are working towards healthier mental wellbeing.

What you’ll be doing

You’ll work closely with the Magic Carpet Artist practitioner/s to create a safe and welcoming space for group members to explore their creativity.

Tasks may include:

• Setting up tables and chairs ready for the group
• Making teas and coffee
• Getting out art materials and resources
• Supporting group members to decide what they might like to do
• Being ‘alongside’ group members (this may include spending time working on your own artwork)

We’re looking for someone who:

• Enjoys supporting people to improve their mental health and wellbeing
• Believes in art and creativity as a powerful tool for prompting wellbeing
• Is reliable, friendly, and comfortable working with people
• Cares about community, creativity, and inclusive arts
• Is willing to abide by ECIs code of conduct and safeguarding procedures.

Time commitment

• 2.5 hours per week (1.45pm – 2.15pm)
• Occasional volunteer meetings and training sessions

What you’ll get

• Hands-on experience with a creative arts project
• An opportunity to work alongside an experienced and professional artist practitioner
• Experience working with people with mental health support needs (this may also include Neuro divergence and mild learning disabilities).
• Agreed expenses if applicable
• Tea and lots of gratitude!

Inclusive Boards is delighted to be supporting The Royal College of Pathologists a Lay Chair and Lay Trustees who can bring independent perspectives, strategic insight and constructive challenge to their governance.

About The Royal College of Pathologists

The Royal College of Pathologists is a professional membership organisation dedicated to advancing the science and practice of pathology. The College sets standards in training, assessment, professional development and clinical practice, and promotes excellence in diagnostics and patient care in the UK and internationally.

The College’s Trustee Board provides strategic oversight, ensures effective governance, and supports delivery of the College’s charitable objectives. The Trustee Board comprises the President, four Vice Presidents, Registrar, Treasurer, the chairs of the regional councils for each of Northern Ireland, Wales and Scotland and currently three Lay Trustees. 

About the Lay Chair Opportunity

The Chair of the Trustee Board is the senior lay governance office-holder of the College and provides leadership to the Trustee Board in ensuring effective governance, strategic oversight and organisational performance.​​​​​​

The Chair works closely with the President, Chief Executive and Senior Management Team to support delivery of the College’s charitable objectives, while maintaining appropriate independence and accountability on behalf of the Board.

About the Lay Trustees Opportunities

Lay Trustees contribute to the development of College strategy, support effective governance and decision-making, and help ensure that the College acts in the public interest and delivers against its charitable objectives.

The College particularly welcomes applicants with experience in areas such as fundraising & income generation, finance, digital transformation, customer & stakeholder insight, and communications.

For more information and to apply, please visit Inclusive Boards' website.