Could you be there for children?

At Childline, our free counselling service for children, a child contacts us every 25 seconds.

And thanks to our dedicated volunteers, who do a shift each week, we can offer support when it’s needed most.

To make sure it stays that way, we’re looking for more brilliant people who want to make a difference.

After you get trained and set up in your local base, you’ll be helping children and young people who need someone to talk to. Listening to them at first and then offering support, information, or practical advice.

Interested? Then get ready to take a life-changing step forward – for you and for children.

"Being there for young people feels fantastic."

– Omar, Volunteer Childline Counsellor

So who are we looking for?

While Childline is committed to training volunteers, applicants do need to meet certain criteria for this role. Can you demonstrate the following traits?

• A genuine passion for helping children and young people.
• The ability to identify and manage emotions (your own and other’s).
• Good IT skills.
• Good communication skills (written, oral and listening).
• An empathetic and non-judgmental outlook.
• The ability to work in a team.
• A willingness to give and receive feedback.
• Openness to learning.
• Being able to maintain confidentiality.
• Emotional resilience.

If that sounds like you, can you commit to a regular 4.25 hour shift for at least a year?

I can do a shift, but do I get training?

Yes. To prepare you for the role, you’ll do some initial training. It consists of 11 training sessions, including classroom modules, observations and mentoring.

I am interested, what do I do next?

If you are inspired to become part of the team:

• Go to our website via 'apply'
• Read about the roles available
• Click ‘join us'

Administration Support Volunteer

Purpose of Role:

• Update/maintain and upload information into database

• To support Healthwatch Waltham Forest with basic administrative duties

Volunteers will be required to:

• Enter data from questionnaires onto a database through Microsoft Office software, Microsoft Word, Excel and online survey software.

• Support Healthwatch Waltham Forest staff with administration duties, such as photocopying, answering telephone and mail outs of newsletters etc.

• Phone calls to external organisations – finding out information such as confirming organisation data and meeting dates

• Helping staff to prepare for workshops and presentations by printing and collating handouts etc.

* Tasks can be adapted to suit volunteer’s needs and interests

Skills/Experience:

Essential

• Be reliable

• Experience of using Microsoft Word, Excel

• Good typing speed and ability to type accurately

• Ability to focus

• Have an eye for detail

• Willingness to learn

• Good written and spoken English

• Attend training sessions (as required)

Desirable

• Can work on own initiative

• Good organisational skills

What is the Urgent & Emergency Care Services Project?

Healthwatch Waltham Forest seeks to review the patient experience of those who use Urgent & Emergency Care Services in Waltham Forest and at Whipps Cross Hospital.

Volunteers will be required to:

• To visit Whipps Cross Hospital Urgent and Emergency Care Center to collect the views of patients, staff and visitors about their experience.

• To engage with the members of the community in a polite and professional manner.

• Provide feedback (either written or verbally) following any engagement with members of the public.

Expenses:We will reimburse reasonable out-of-pocket expenses in line with our expenses’ policy.

Finance Volunteer role

What’s the role?

The Finance Volunteer is a voluntary role supporting the Treasurer, Chief Executive and administrative staff with operational finance matters.  

What’s expected of the Finance Volunteer?

The remit of the role is flexible with the precise responsibilities dependent upon the experience, skills and availability of the volunteer.  Responsibilities could include elements of the following:  

• Supporting the Admin & Finance Officer on payments to suppliers: bank reconciliations and monthly payroll.
• Supporting the Chief Executive with the review of the risk register and mitigating actions; preparation of costings for project bids to ensure CA costs are recovered and completion of financial returns for funded projects.
• Supporting the Treasurer on preparation of quarterly management accounts to the Trustee Board; updates to the asset register and updates to Financial procedures
• Supporting the Treasurer and Chief Executive with the submission of financial returns to National Citizens Advice and preparation of the annual budget
• Ad hoc finance related project work.

Your qualifications and experience

• Financial qualifications and/or relevant experience gained in operational finance roles are essential;

How much time will I need to commit?

The time commitment is flexible; as a guide you should be prepared to commit an average of between 2-4 days per month

A voluntary position, working online, from home, on a flexible hours, Job-share basis (covering S). If you would like to help raise awareness of adopting a rescue cat, then this is for you. This is the ultimate feel-good job, as you will be dealing with cat homing successes...

Job Outline
When a cat is rehomed with Cat Chat's help, you will collate the information, and prepare the cat's photo, to upload to our Latest Cats Homed ('Rehoming Roll of Honour') section. Work is carried out through your regular web browser, no website-building knowledge is needed. You will, however need to be willing to learn how to use a basic content management system (guidelines and support provided). You will also be liaising with rescue shelters by email.

Requirements
Applicants must be fully competent at preparing images for the web, ie: cropping, resizing, improving and optimising images ready for posting online. You will need to have access to an appropriate image programme, (we are unable to supply software, however there are some good, free online image editing tools available if needed). You will need to be fully computer literate and have an excellent command of English.

Time Commitment
Your help will be required on a Sundays, Mondays and Tuesdays. You will need to check the online mailbox on each of these days, and update the Latest Cats Homed section with homing successes as required. Allow up to one hour each time.

Additional Information
Applicants must be 18 or over and resident in the UK or Ireland. Two references will be required from shortlisted applicants. Cat Chat is a friendly, fully inclusive team.

-all staff and volunteers need a commitment to working with children and young people and should be passionate about our work.
-all staff and volunteers should carry out safeguarding responsibilities.
-Providing office support including customer and employee support
-Keeping well-organised files and records of business activity
-Researching company data and archived reports
-Keeping computer databases up to date
-Interacting with clients either on the phone or in person
-Answering phones and connecting calls to the proper department
-Taking phone messages and passing them on
-Following up on business communications, billing, and ordering
-Communicating with materials suppliers and vendors
-Invoicing
-Using spreadsheets to track expenses and company spending
-Monitoring session requirements and communicating with staff team.
-Collecting and inputting company data
-Making travel arrangements for employees
-Learning about the company's mission and available products/services
-Educating clients about what products/services are available and how to purchase them
-Building relationships with clients
-using IT systems, updating registers and organising online files
-Sending faxes, messages and emails
-Preparing documents by printing, copying, and binding
-Writing and editing company correspondence
-Collecting and sorting post
-Assisting with minor technical support
-Acting as a personal assistant to the leadership team
-Scheduling appointments and events
-Ordering office stationery and other supplies
-Preparing meeting rooms by setting up chairs and getting refreshments
-Participating in office meetings and taking meeting minutes
-Giving feedback on office efficiency and suggesting possible improvements
--Being ready for any other administrative tasks that are required
-supporting with social media and marketing tasks
-supporting with the techincal needs of the organisation when necessary i.e. setting up courses, assisting a session, taking registers.

Are you looking for volunteer experience? 

We are looking for enthusiastic and friendly people to volunteer with our Involvement and Engagement Team.

This team strives to ensure that the people we support and their families are involved in shaping the policies and values of Dimensions. 

We do this by helping to remove barriers and improve understanding, so that people with autism and/or learning disabilities can engage on the same level.

• We employ people we support to quality check homes, interview Dimensions managers, and train new staff.
• We are proud to support the Dimensions Council.
• We work in partnership with families and friends
• We lead on health and wellbeing

Based all over England, we are a remote team and your location can be flexible.  You will need access to your own computer/internet connection.

Activities will include:

• Assisting with Dimensions campaigns and newsletters
• Video filming and editing
• Research and Best practice bench-marking
• Administrative and adhoc duties
• Volunteering with people supported by Dimensions

We are looking for someone who is:

• Confident with IT
• Friendly, helpful and enthusiastic
• Keen to learn new skills
• Reliable/dependable
• Comfortable working with and passionate about improving the lives of people with learning disabilities and autism

Two character references will be required for this role.

What you’ll gain from being a Dimensions volunteer:

Our volunteers play a vital role in our work and in return, we support them with:

• Free certificated training (with access to 800 plus courses)
• Free membership to an online shopping discount scheme
• Comprehensive support from professional, friendly and trained Dimensions staff
• An opportunity to gain real experience in the social care sector

Want to apply for this role?

If you’d like to be a Dimensions volunteer, we’d love to hear from you! Simply click on Apply with Charity Jobs below.

Do you have administration and organisational skills? Would you like to gain experience in an office environment on a friendly team?

Do you like to interact with people from a range of backgrounds?

If so, read on!

We are looking for a friendly and enthusiastic volunteer who can help people who use Hestia’s services to shape and influence their services. You will support the Customer Insight Officer to ensure we receive as much feedback as possible from our clients and also helping with administrative tasks.

You will be part of a team that is passionate about empowering people and changing lives. You will interact with a diverse range of people from all over London. You will also have the opportunity to participate in Inspections, and to collect ad-hoc feedback through visits.

Main Tasks:

• Collecting feedback over the phone, and face to face during visits to services and events
• Helping the Customer Insight Officer manage service users’ feedback
• Updating and managing databases
• Producing simple reports from the databases
• Sending emails and text messages to service user about upcoming opportunities get involved
• Other administrative duties as needed

For more information about Hestia, this opportunity and our extensive benefits with volunteering at Hestia please see our volunteers pack attached to this advert!

Hestia is proud to be a Disability Confident employer. Should you require our job pack in an alternative format, require further assistant or wish to discuss any reasonable adjustments you may need to attend an interview, please get in touch with us via our website.

If you have any convictions/cautions, this does not mean you cannot apply for any of our roles, however we do require a DBS for all positions. We will ensure that any positive disclosures on DBS records are discussed with our volunteers and fairly assessed.

Location: Maya House, Borough High Street

Hours: Flexible – 1-2 days a week between Monday to Friday 9am – 5pm

About Hestia

At Hestia, we support adults and children across London in times of crisis.

Last year we worked with more than 9,000 people, including victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people. From giving someone a home to helping them to get the right mental health support, we support and enable people at the moment of crisis.

Front of House Volunteer

Role Summary - To be the first point of contact for clients and visitors at assisting the administration team with reception duties, and supporting the operation of the Shelter office in their day to day business 

Time Commitment: One day a week for a minimum of six months, but this is flexible

Location: Shelter Newcastle, 140-150 Pilgrim Street, Newcastle upon Tyne, NE1 6TH

Supervised by: Team Leader

Main Tasks can include:

• Meeting and greeting clients and visitors 
• Covering reception duties and being the first point of contact for the Hub 
• Booking in clients for appointments with our advisers 
• Responding to general inquiries, in person and over the phone 
• Signposting people to other services if we are unable to help 
• General administrative tasks (photocopying, scanning, creating client files and filing)

Skills and Experiences required:

• Experience of working with the public 
• Excellent communication skills and the ability to understand the needs of our customers
• The ability to work as part of a team and value others
• An ability to confidently use Microsoft Office, including Outlook, Excel and PDF documents to a good standard 
• Willingness to follow Shelter's policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection

Benefits of Volunteering with Shelter

• Supporting Shelter in our fight against bad housing and homelessness
• Build your confidence and develop transferable skills
• Be part of a great team
• Gain valuable work experience as part of a team
• Enhances your CV, we can help you to update this and will provide references when you leave our services

Please complete an application for this role. After you have applied, we will invite successful candidates to an interview to discuss the role further.

• You will be involved in regulated activity for this role, and for this reason we require you to undertake a basic DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us (using the email stated above), if you require more information.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Doctors of the World UK is part of the global Médecins du Monde network, which delivers over 400 projects in 80 countries through 3,000 volunteers.

In the UK we provide primary healthcare and advocacy from a drop-in clinic in east London, supporting some of societies most vulnerable and marginalised people to access mainstream health services. Over the coming years, we plan to develop and expand our services to meet the growing demand.

Our effective, committed and enthusiastic team is looking to incorporate new volunteers. If you want to stand up for vulnerable people’s rights; if you are passionate about championing accessing to healthcare; enjoy working in a team on often complex and challenging cases, then maybe you should consider becoming a Doctors of the World volunteer!

Clinic Support Workers are the main point of contact for service users at our walk-in clinic in Stratford, which runs Monday to Friday. They carry out interviews with service users to determine their needs and to provide appropriate advice and support. They act as an advocate and liaise with NHS service providers to link the service users to the care they need.

We are currently running regular mobile clinics at:

• An asylum seeker drop-in centre - Finchley – 1st Sunday of the month 13.00 - 17.00
• A domestic worker support group in Holborn – 2nd Sunday of the month 13.00 - 16.00
• A migrant drop-in centre – Lewisham – once a month on a Tuesday 10.00 - 13.00
• A migrant drop-in centre - Hackney once a month on the last Wednesday of the month – 12.45 - 17.00
• We also have other locations where we provide ad hoc clinics.

Commitment required: minimum of two sessions (half-day) a month for six months.

To apply: Please apply on our website. Please upload an updated CV, a cover letter answering the questions attached in the Volunteer Request Form, the attached Equal Opportunities Monitoring Form and the questionnaire. As we usually receive a high volume of applications, we will shortlist based on the criteria below which we also require you to highlight in your cover letter:

• Demonstrated experience and interest in working with people in vulnerable situations.
• Experience of working in a healthcare setting.
• Very strong social and communication skills.
• Fluency in English.
• Confident and clear telephone manner.
• Experience of communicating (both face to face and on the telephone) with a diverse team and amongst a broad user group.
• Your interest in and understanding of entitlements to healthcare for migrants.
• Desirable: Fluency in a relevant refugee language ie: Bengali, Mandarin, Vietnamese or Portuguese.

Due to an anticipated large volume of applications, it is with regret that we will only be contacting shortlisted candidates. If you have not heard from us within 3 weeks after submitting your application, you should assume that you have not been successful on this occasion. Please note that we are in the fortunate position of being oversubscribed with applicants, so not being selected will normally reflect our operational capacity, rather than a candidate’s ability.

As part of the Vision Award programme pilot for people ages 16-25, programme participants will do 25 hours of volunteering at Ivybridge Transcription Centre, in a variety of areas including admini office support, text preparation, transcription checking, scanning of CDs, and delivery of Talking Book USBs.

Checking a text file; Despatch finished products; Input data using specialist software; Note inaccuracies between text and audio, Computer Literate; Enjoy being part of a team; Good Attention to detail; Reliable, punctual and trustworthy; Willing to attend relevant training.

A chance to make a difference; Experience working in a National Charity; Working in an office environment; Work with people with sight loss.

Understanding Sight Loss Pack; Induction; Expenses; Supervision and help from your Manager.

This role is key to support IRMO’s transition to Views, a new CRM system to enable for better data entry and collection, accurate project evaluation and analysis and to draft end of project evaluation reports. The Monitoring & Evaluation Volunteer will support each department to collect and input data; contribute ideas to the design and configuration of the database while gaining a valuable insight in creating specific monitoring frameworks for each service/project and familiarising with complex data management systems.

The Monitoring & Evaluation Volunteer will play a key role to ensure that the impact of the organisation is measured accurately and is clearly communicated to the community we serve as well as to our funders and partners.

This is a fantastic opportunity to develop skills and expertise on data collection, reporting and managing CRM systems within the charity sector. 

Shelter Housing Aid and Research Project was established in 1974 by Leicester Shelter Group. We provide much-needed advice, help and support for people who have been homeless or facing serious housing problems in the City of Leicester and Leicestershire.

We are looking to recruit enthusiastic and dedicated volunteers (18yrs +) to assist with the smooth and efficient running of Shelter Housing Aid and Research Project (SHARP), mainly through Administrative and Casework assistance. This will include covering reception and administrative duties as necessary, working alongside caseworkers to deliver cases and helping to research and update database information.

As a volunteer you will benefit by gaining new skills, work experience, and increasing your confidence and self-esteem.

As a charity we really value all work done by volunteers as we would not be able to assist the amount of clients that we do without volunteer support.

Volunteer job description:

Organisation:

Shelter Housing Aid and Research Project

Organisation overview:

Shelter Housing Aid and Research Project was established in 1974 by Leicester Shelter Group. We provide much-needed advice, help and support for people who have been homeless or facing serious housing problems in the City of Leicester and Leicestershire

Role Title:

Volunteer Admin/Caseworker Assistant

Location of position:

13 Welford Road,

Leicester, LE2 7AD

Responsible to:

Volunteer Coordinator

Summary of role:

To assist with the smooth and efficient running of Shelter Housing Aid and Research Project (SHARP), mainly through Administrative and Casework assistance. This will include covering reception and administrative duties as necessary, working alongside caseworkers to deliver cases and helping to research and update database information.

Description of tasks:

Making and receiving phone calls.

Dealing with enquiries that come in via email, post and phone. Dealing with post in and out.

Filing client records, maintaining and updating client cases.

Support case workers with providing information, advice and assistance to clients.

Undertake any other related activities as directed by the Volunteer Coordinator or delegated case workers

To follow Shelters Policies and Procedures

Skills and qualifications:

18yrs +

Preferably unemployed for 5yrs+

Excellent telephone manner and people skills. Fully computer literate and comfortable with Microsoft Office databases and emails.

Friendly and proactive character.

Comfortable working as part of a team.

Being able to use your own initiative.

Benefits of volunteering

As a volunteer you will benefit by gaining new skills, work experience, and increasing your confidence and self-esteem. These are especially beneficial for those looking to move towards further education or employment in the future.

Training and support:

Induction to the organisation

Full training on all aspects of the role

Regular updates on organisational activities

Support, advice, and guidance with regular supervisions from our Volunteer coordinator

Reimbursement of expenses:

Shelter will only reimburse the cost of return travel via bus.

Do you want to part of helping people to rebuild their lives?

Are you interested in working with a team of Domestic Abuse staff helping out with Admin?

If so, we really need your help.

We are looking for energetic and passionate volunteers who are able to make a difference to the lives of people who have been the victims of Domestic Violence.

Main Tasks:

• To assist the staff in carrying out general office duties as and when needed.
• To offer general admin help: typing, taking meeting minutes, filing and scanning documents
• To develop positive relationships with the children and women, maintain professional boundaries and keep accurate record
• To assist in the preparation of void rooms
• To adhere to health & safety & risk assessments 

For more information about Hestia, this opportunity and our extensive benefits with volunteering at Hestia please see our volunteers pack attached to this advert!

Hestia is proud to be a Disability Confident employer. Should you require our job pack in an alternative format, require further assistant or wish to discuss any reasonable adjustments you may need to attend an interview, please contact us through our website.

If you have any convictions/cautions, this does not mean you cannot apply for any of our roles, however we do require a DBS for all positions. We will ensure that any positive disclosures on DBS records are discussed with our volunteers and fairly assessed.

Location: Harrow

Hours: Mon- Fri commitment of 6 hours a week flexible on what day/s

About Hestia

At Hestia, we support adults and children across London in times of crisis.

Last year we worked with more than 9,000 people, including victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people. From giving someone a home to helping them to get the right mental health support, we support and enable people at the moment of crisis.