Admin & Reception Volunteer

Are you organised, approachable, and ready to make a meaningful impact in mental health support? Join us at Allkind!

We are looking for an Admin & Reception Volunteer to support our main office in Victoria. In this role, you will be the first point of contact for clients and visitors, helping to create a welcoming and professional environment while supporting the smooth day-to-day running of the office.

You will:

• Handling incoming calls, emails, and other communications, directing them to the appropriate person or department
• Acting as the company’s first point of contact, providing a professional and welcoming experience for clients and guests
• Managing the front desk, greeting visitors, and answering phone calls
• Booking desks and meeting rooms for staff across all offices
• Scheduling appointments and organising calendars
• Sorting and distributing incoming and outgoing mail
• Monitoring office supplies, tracking inventory, and restocking as needed
• Purchasing catering items and liaising with suppliers
• Maintaining office security protocols
• Assisting the Office Manager with facilities-related tasks
• Monitoring office cleanliness and ensuring a tidy workspace
• Completing tasks from the HQ office task list
• Working independently in the office when the Office Manager is offsite

Main duties:

• Provide general administrative and clerical support to the Office Manager
• Ensure all desks, meeting rooms, and kitchen areas are tidy, clean, and set up before 9am
• Meet and greet service users, staff, and visitors in a friendly and professional manner
• Answer and manage phone calls, transfer calls, and take messages accurately
• Handle calls and emails appropriately, including signposting to other organisations when necessary
• Maintain a calm and supportive manner when dealing with individuals in distress
• Use Outlook for email and calendar management
• Manage room and desk bookings efficiently
• Prepare meeting rooms in advance and ensure they are cleaned and tidied afterwards
• Manage multiple tasks, prioritise effectively, and maintain an organised workspace
• Distribute incoming post, frank outgoing post, and take it to the post office
• Scan and forward post to relevant staff members
• Organise refreshments for training sessions and meetings
• Carry out stock checks and replenish office supplies as needed