Administration Assistant

16 hours per week

Who we are:

ARFID Awareness UK are the UK’s only charity dedicated to raising awareness and furthering information about Avoidant Restrictive Food Intake Disorder (ARFID). A not-for-profit; we work to provide individuals, parents and medical professionals with up-to-date relevant information, research and support.

Role Description:

The Administration Assistant will:

·        Ensure confidentiality of all paper and electronic records, complying with ARFID Awareness UK policies.

·        Take the lead in responding to email queries from parents, carers, adults living with ARFID and medical professionals sent to ARFID Awareness UK.

·        Checking and prioritising queries to ARFID Awareness UK through our Facebook site, Instagram and direct email.

·        Assessing and escalating any queries that are deemed urgent or critical.

·        Responding to requests for fundraising support

·        Managing the fulfilment of orders placed to the ARFID Awareness UK online shop including ARIFD Awareness cards and charity merchandise for fundraising events.

·        Liaising with external Trusts and key stakeholders regarding requests for meetings, ARFID Awareness collateral and attendance at conferences.

·        Ordering and printing resources.

·        Take and circulate minutes at meetings as required 

·        Work as part of the team to monitor outcomes and seek feedback to continually improve the service.

Person Specification:

 Successful candidates must demonstrate a significant number of the following:

Skills

·        Excellent interpersonal and communication skills

·        Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders;

·        Able to work with people from all backgrounds and communities, respecting lifestyles and diversity;

·        Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines;

·        Knowledge of and ability to work within policies and procedures, including for confidentiality, safeguarding, lone working, information governance, and health and safety

·        Ability to work as part of a team and on own initiative

·        Ability to deal with queries in a diplomatic, professional and confidential manner.

·        Qualifications & Training

·        Educated to A level or equivalent by experience.

·        IT literate. Proven ability to use email, word processing and spread sheet packages effectively

Experience

·        Experience of working in the voluntary sector desirable but not essential.

·        Minimum 1 year of administrative experience

·        Experience of delivering high quality services to the public.

·        Prior knowledge of Wix desirable but not essential

·        Able to plan own workload.

·        Able to complete written records