Rehoming Office Volunteer

We are looking for outgoing and confident volunteers to support our busy Rehoming Team with admin tasks, telephone and email enquiries and keeping our website updated with cats and dogs awaiting their forever homes. An experience of customer-service is a must, as is an ability to navigate various software including Microsoft Outlook, Teams and Excel.

About the Role:

Rehoming Volunteers will be key to delivering a positive experience for supporters who are applying to adopt our cats and dogs. By taking on office admin tasks and handling enquiries, they will streamline the rehoming process and help to reduce the length of stay for our animals. Your tasks may include:

• Answering calls to the Rehoming Office and engaging with supporters interested in adopting or awaiting response from their application
• Dealing with varied email enquiries – every day is different!
• Logging these interactions with supporters on our database Anilog 
• Uploading applications and home visit photos to Anilog 
• Uploading animal profiles to our website and making updates to existing profiles as we learn more about our animals
• Navigating software including Microsoft Excel, Teams and Outlook

Rehoming Office Volunteers will likely be lone working for a period of their shift as the Rehoming Team are busy with multiple appointments per day. Full in-role training of our database Anilog and CMS for the website will be provided.

Due to the training required for this role, we ask volunteers to commit to a weekly 3-hour shift on a set day for a period of at least 6 months.

About You:

You will be an outgoing and tech-savvy individual who thrives on delivering excellent customer service and has a love for animals. You’ll be a fast learner keen to develop your understanding of the rescue, rehabilitation and rehoming process, and confident in explaining this to hopeful adopters.

The Rehoming Team work on a hybrid rota basis, meaning you may work with a different member of the team at each shift. Therefore, Rehoming Office Volunteers will need to be confident self-starters who can get on with anyone but are also able to crack on when alone in the office.