Volunteer volunteer roles in East midlands

Do you want to join an organisation committed to addressing low literacy and numeracy?

Volunteers are essential to Shannon Trust and bring their energy, ideas and skills to train mentors in prisons, support learners in the community and enhance our business support team.

We are looking for volunteers to provide training and support to our mentors in prison. There may be some additional preparation and/ or administrative tasks in between volunteering days at the prison.

Our prison volunteers nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by delivering training sessions for prison mentors and offering ongoing advice, guidance and support through mentor meetings.

Volunteer recruitment dates

The closing date for applications to attend our next round of training is 6 September 2026. In some circumstances, volunteer vacancies may close early. Successful applicants will be sent interview questions in advance with notice to prepare. We will respond to all applications. Successful applicants will be invited to an interview between 7 and 18 September 2026. This is an opportunity for you to meet our regional team, to find out more about you and for us to share more information about the volunteering role.

Training:

You'll be given high quality training to prepare you for volunteering with Shannon Trust. This takes place over 4 training sessions and via our online training portal. We ask that volunteers aim to complete the training in one course as this means that you will be ready to start actively volunteering. The next training sessions for volunteering for people applying to be a prison based volunteer will take place as follows.

Please check that you can attend all of the training the dates prior to applying:

• 8 October 2026, 10am – 1pm (via Zoom)

• 15 October 2026, 10am – 1pm (via Zoom)

• 22 October 2026, 10am – 1pm (via Zoom)

• 12 November 2026, 10am-4pm (in person session, London)

You’ll also receive the opportunity to attend ongoing training sessions and peer support meetings during your time as a volunteer to build your skills and experience.

Why we want you

Shannon Trust’s vision is of a future where everyone can experience the positive impact of learning. As a prison volunteer your role will be at the heart of our organisation as you support our mentors in prisons. This will include delivering training to new mentors and supporting existing mentors to develop and deliver our Turning Pages and Count Me In programmes. You will be volunteering alongside Shannon Trust facilitators and / or frontline prison staff to empower mentors and ensure no one is left out of learning.

What you will be doing

• Delivering initial, and ongoing, training to mentors in prisons
• Supporting and encouraging the Shannon Trust facilitator and mentors to attract new learners and expand the reach of the Shannon Trust programme
• Arranging and leading mentor meetings to develop mentors’ skills, share good practice and to provide support to mentors to find solutions to concerns
• Supporting facilitators to engage prison staff and people in prison to set-up, maintain and develop the Shannon Trust reading and numeracy programmes across the whole prison, and contributing to progress planning for how to progress and achieve this
• Using your skills to build positive relationships with frontline prison staff, people in prison and other organisations
• Training and supporting mentors to collect and submit data and learner feedback
• Supporting with the planning of, and attendance at, celebration events
• Collecting and sharing good news stories and feedback
• Attending area meetings and sharing good practice with other volunteers
• Engaging with quarterly reviews to receive support and discuss progress
• Acting as an ambassador for Shannon Trust in all that you do, sharing the vision and values of the charity throughout your volunteering

The skills you need

• A commitment to providing non-judgemental support to people in prison
• Able to give a regular, reliable commitment for ideally two years and have flexibility to visit the prison at times required
• Strong communication skills and are able to use these to inspire others
• Able to deliver engaging training and identify training and support needs for mentors
• Able to manage own time and prioritise
• Able to keep up to date with Shannon Trust news and communications and share relevant information with the wider prison team
• Able to use IT

What's in it for you

• Developing and growing your understanding of the HMPPS structure and prison system
• Reasonable, out of pocket, volunteering expenses are
• You will receive induction training and ongoing training to support and develop you in your role
• All volunteers receive ongoing support and quarterly reviews to enable you to gain the most from your volunteering experience
• We recognise and are grateful for the added value that volunteers bring to our organisation
• We provide flexible volunteering opportunities, subject to the requirements of your role

Causeway Education  are partnering with the Sweaty Betty Foundation to deliver workshops to girls in secondary schools about the importance of physical activity.

Our collaboration involves bringing role models from the community (across a variety of sectors and professions) into schools with us to deliver classroom-based workshops that act both as a careers education and also a motivation for staying physically active. For example, our role models might talk about how physical activity (however big or small, in whatever shape that looks like for them) has helped with their mental wellbeing or skill development in resilience, confidence, problem-solving that has allowed them to get where they are today in their careers. It is taking a holistic approach to viewing physical activity beyond appearance, to show teenage girls how being physically active can benefit them moving forward.

We are looking for women who are interested in speaking with girls about how physical activity has helped them with mental wellbeing, education and career goals and developing skills. The workshops last between 1.5 to 2 hours and are co-facilitated with a member of our team. Your role as a volunteer role model is to join the facilitator in assisting with activities that help re-frame the girls thinking around physical activity and encourage them to set a pledge in an area they are interested in exploring.

No previous experience required and a 1:1 introductory training call provided. No time commitment - you can do as many or as little workshops as you like, and we liaise with the school against your availability, location etc. Travel expenses are reimbursed. If you are passionate about getting teenage girls active, and feel you can share your own journey and experiences with physical activity, this would be great for you.

There are opportunities for volunteers across Greater London and Greater Manchester. 

Are you driven by purpose over profit, and inspired to transform the lives of survivors, young people, and communities at scale? Tell My Truth and Shame the Devil C.I.C. is seeking a visionary Founding Volunteer Fundraising Director to join our founding team and help us build a community-owned, values-led ecosystem that confronts the realities of child sexual abuse (CSA), amplifies survivor truth, and generates transformative social impact. This is more than a role—it’s a chance to co-create systems, culture, and infrastructure for an organisation committed to accountability, empowerment, and collective liberation.

About the Role:

As our Founding Fundraising Director, you will be the strategic and operational engine behind all fundraising initiatives. Your work will directly fuel the organisation’s ability to reach and serve survivors, mentor young people into economic empowerment, and build sustainable, community-owned systems. You will lead campaigns, develop partnerships, and create innovative fundraising strategies that align with our anti-capitalist, community-first values. This role blends strategic leadership with hands-on execution, requiring someone who can think systemically while engaging authentically with our communities.

Experience Qualification and Requirements

Essential Competencies

• Proven experience planning, managing, and delivering successful fundraising initiatives.
• Skilled in preparing clear, persuasive proposals, applications, and reports.
• Competence in tracking, reporting, and analysing donations and fundraising performance.
• Knowledge of UK charity law, GDPR, and safeguarding principles relevant to fundraising.
• Ability to manage multiple projects, deadlines, and stakeholders effectively.
• Strong organisational, communication, and relationship management skills.
• Experience working collaboratively with volunteers, staff, and leadership teams.

Desirable Competencies

• Familiarity with CRM or donor management systems.
• Experience designing and executing events and campaign strategies.
• Knowledge of corporate partnership development and grant funding strategy.
• Experience mentoring or supporting junior staff or volunteers in fundraising.
• Ability to integrate fundraising strategy with wider organisational goals.

Qualifications

• Professional qualification in fundraising, charity management, or related fields desirable but optional.
• Equivalent professional experience in fundraising, development, or resource mobilisation is acceptable.

Main Responsibilities/ Key Duties

• Develop, implement, and manage a comprehensive fundraising strategy aligned with the C.I.C’s mission, values, and long-term goals.
• Identify, research, and evaluate potential funding opportunities, including:

 Grant-making bodies

 Corporate partnerships

 Individual donors and community fundraising

• Prepare high-quality, persuasive funding proposals, applications, and reports that demonstrate impact and need.
• Maintain accurate records of all fundraising activities, donations, pledges, and communications to ensure transparency and accountability.
• Monitor fundraising performance against targets, providing regular reports and recommendations to the leadership team.
• Coordinate fundraising events, online campaigns, and community initiatives, including:

 Logistics

 Scheduling

 Volunteer and staff coordination

 Post-event reporting and follow-up

• Develop and maintain systems to track donor engagement, income, and compliance with legal and regulatory requirements, ensuring data is accurate and secure.
• Liaise with external partners, stakeholders, and supporters to strengthen networks, foster collaboration, and identify new funding opportunities.
• Ensure all fundraising activity complies with UK charity law, safeguarding requirements, and GDPR.
• Support leadership in strategic planning and decision-making around resource mobilisation.
• Contribute to building a culture of ethical fundraising, transparency, and donor stewardship.
• Provide guidance and mentorship to volunteers or junior staff involved in fundraising initiatives.

What This Role Offers You:

• The rare opportunity to shape the founding infrastructure of a pioneering C.I.C. and leave a lasting social legacy.
• Hands-on leadership experience in designing and running community-driven systems.
• Personal and professional transformation through exposure to survivor-led, values-centred work.
• A chance to meaningfully contribute to systemic change, empowering vulnerable communities and fostering accountability and truth.

What This Role Is Not For:

• Individuals seeking purely financial reward or hierarchical prestige.
• Those unwilling to work within a values-led, anti-capitalist framework.
• People expecting rigid structures or traditional corporate processes, our culture is emergent, collaborative and mission-driven.

If you are ready to step into a leadership role that blends strategy, action, and social impact, while building the systems and culture of a revolutionary survivor-led organisation, we want to hear from you. Apply now and help us transform truth into lasting change.

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:

Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.

A Final Word
Fundraising is not just income.
It is stewardship.

If you know that:

Ethical fundraising sustains communities

Pressure should never compromise values
 

Leadership means saying no when needed

                                                           VOLUTEER RECRUITMENT EVENT!!

           Thursday 4th June 1-2.30pm - Good Shepherd, Waterloo Road, Wolverhampton, WV1 4QU

Are you interested in volunteering at the Good Shepherd?

Find out about volunteering opportunities available, speak to members of the team, get support with your volunteer application and take a look around the building.

Please visit our website to register your interest and complete an appliction form.

Overview

This is an exciting opportunity for a motivated and enthusiastic volunteer to join our Communications and Marketing team of volunteer professionals.

We are looking to appoint someone who has 7 or more years of professional experience in either Communications and Marketing and who has some experience of leading or / and managing a team in a Communications and Marketing environment.

Reports to: Head of Communications & Marketing 

Core duties and responsibilities

• To take part in department wide management and leadership activities
• To provide practical assistance to the Head of Department
• To support the planning of department activities
• To take on line management roles as assigned
• To provide effective supervision and guidance to other volunteers as delegated
• To work with the Head of Department to support progress and performance in relation to departmental activities to be undertaken
• To oversee departmental tasks
• To provide support and additional capacity with regards to progress of departmental relevant tasks

Requirements

• At least 7 or more years of relevant experience.
• Some experience (ideally 2 or more years) of managing or leading a team.
• To have some understanding of managing volunteers.
• Excellent writing and communication skills.
• IT literacy with own equipment (laptop and phone)
• Ability to work well in a team.
• Strong attention to detail and organisational skills.
• Ability to prioritise tasks and manage time effectively.
• Previous volunteering experience or experience in any kind of start up desirable
• Right to volunteer in the UK

Benefits

• This is a UK-based, 100% fully remote and flexible role.
• Supportive team and management to enhance your skills and build on your experience.
• Your work will help transform and empower many young people’s lives, rights, and interests and assist in promoting equality for all young people.

Location: Remote

Job type: Volunteer

Time Commitment: 6 - 16 hours per week

We are seeking a Social Media Volunteer to support our communications activity by planning, creating and scheduling content across our digital platforms. This role offers an opportunity to contribute to a meaningful cause while helping to strengthen our online presence and engagement.

What will you be doing (role overview)?:

You will help bring our communications to life by responding to requests from across the organisation and turning them into clear, engaging social media content. You will play an active role in planning posts that support campaigns, share key messages, and ensure our work reaches the right audiences.

What are we looking for (about you)?

We are looking for someone with strong social media experience who can commit around 6 to 16 hours per week and is confident working independently.

You will be comfortable engaging with colleagues across the organisation, taking initiative to shape and plan content as your understanding of our work develops. A proactive approach is important, as you will not only respond to requests but also help identify opportunities to strengthen our messaging.

Experience in using social media analytics is highly beneficial, along with a willingness to support the production of monthly or quarterly insights to help inform our approach.

An understanding of Long Covid or experience communicating within a healthcare context would be advantageous, although this is not essential.

Key Responsibilities:

· Drafting social media copy in line with our communications and brand guidelines.

· Creating simple, engaging visual content using Canva for use across platforms

· Building and scheduling posts in Buffer to support a consistent and timely content plan

· Ensuring a balanced and varied mix of content is planned and delivered across the week

· Adapting messaging and content appropriately for Instagram, BlueSky, LinkedIn and Facebook to suit each audience and platform

Application Process:

Please submit your CV and a short cover letter outlining your interest in the role and relevant experience.

Equal ops statement:

We are committed to fostering an inclusive and diverse environment where everyone is treated with dignity and respect. We provide equal opportunities for all, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We actively encourage applications from all individuals of all backgrounds, particularly those with lived experience of Long Covid.

Closing statement:

If you are looking to use your social media skills to support a meaningful cause, we would welcome your application. This is an opportunity to play a direct role in raising awareness of Long Covid and supporting a growing community. We encourage early applications as the role may close once sufficient interest has been received.

Long Covid Support works in partnership with Nexilis HR, a third-party HR and recruitment provider, who will be handling this recruitment process on their behalf.

At Help4Homeless, our mission is simple: make sure no one in Peterborough sleeps rough without knowing someone cares.

We're a youth-led community group founded by a 17-year-old who saw a man sleeping under a bridge and decided to act. We create £10 wellbeing packs — socks, snacks, hygiene essentials, warmth — and hand them directly to people sleeping rough in Peterborough. We've already helped 6 people at our very first event, and we're just getting started.

Do you want to help tell that story?

As our Photography/Videography Volunteer, you'll capture the moments that move people to donate, share, and care. Your content will power our social media, support our fundraising campaigns, and show the real human impact of homelessness in Peterborough.

What you'll be working on:

• Attending pack distributions and community events when you're available
• Capturing photos and short video clips on the day
• Passing edited content to our social media team

This role is for you if…

• You have a passion for storytelling through images or video
• You care about homelessness and want your skills to make a difference
• You're based in or near Peterborough

No professional equipment needed — a good smartphone camera is absolutely fine. Fully flexible around your schedule, no minimum commitment.

Prison-based volunteers are the backbone of Fine Cell Work (FCW). Supported by the Fine Cell Work programmes team and by other staff at the FCW office, they teach and administer FCW stitching groups in prisons.

Prison volunteers work in teams to organise classes and teach our stitchers, as well as providing groups information to the prison and to the FCW office. The precise mix of skills will vary from prison to prison.

Volunteering in prison for Fine Cell Work requires ideally a good level of needlework skill (or a willingness to learn), some teaching experience and/or experience of working with socially-excluded groups. Volunteers must be patient and non-judgemental in order to work effectively. As a prison volunteer you will:

• Developing skills and confidence
• Teach prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects
• Teaching prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects

It is essential for volunteers to support FCW ethos, believe in rehabilitation, be an excellent teamworker, observe personal boundaries, be reliable and patient to ensure cell groups run smoothly, and have record-keeping skills and have at knowledge of tapestry/needlework. . 

Volunteers work in prisons around the UK dependant on where groups are based, therefore it is requred that volunteers will be able to travel to the relevant prisons. Travel expenses will be reimbursed by the charity. 

Please take some time to read the role description to find out more details about the role and what we offer to our volunteers.

At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in FCW’s workforce.

These include applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQI+, and male identifying applicants as these are currently under-represented in our volunteers groups.

We are seeking a Volunteer Editorial Lead to oversee the editorial process, work closely with our investigative journalists, and ensure all content aligns with our mission and quality standards. This role is ideal for someone with editorial experience, a passion for social justice, storytelling, or lived experience in the topics we cover.

As Editorial Lead, you will play a pivotal role in shaping narratives, mentoring volunteer writers, and maintaining a consistent, professional standard across all publications.

Key Responsibilities:

• Edit, proofread, and fact-check content produced by investigative journalists and contributors.
• Work with the team to develop story ideas and content strategies.
• Ensure all content reflects the organization’s values, mission, and tone.
• Mentor and guide journalists, particularly volunteers and emerging talent, in improving writing and investigative skills.
• Collaborate with other team members to plan content schedules and deadlines.
• Maintain high ethical standards, particularly when handling sensitive topics.
• Support the development of editorial guidelines and best practices for contributors.

Requirements:

• Strong editing and writing skills; attention to detail is essential.
• Experience in journalism, media, publishing, or content production (volunteer or professional).
• Ability to work independently and manage deadlines in a remote environment.
• Familiarity with issues such as childhood trauma, systemic inequality, and mental health is highly desirable.
• Excellent communication and mentoring skills.
• Passion for storytelling, social impact, and community empowerment.
• Commitment to volunteer work of at least 10 hours per week.

Benefits:

• Opportunity to shape impactful stories that influence public awareness and social change.
• Work with a passionate, global volunteer team.
• Flexible remote role – work from anywhere in the world.
• Gain editorial leadership experience and mentorship opportunities.
• Opportunity to apply for paid roles as C.I.C scales

How to Apply

Please send:

• A short introduction about yourself
• Your interest in editing such content
• Any writing, research, or media work (if available)

Students, early-career Editors, and individuals with lived experience are strongly encouraged to apply.

Help4Homeless is a youth-led charity based in Peterborough, tackling homelessness through community action, advocacy, and outreach. We're looking for a creative and passionate Social Media & Content Volunteer to help us grow our online presence and tell our story to the world.

This is a fully remote, flexible role - perfect for someone who lives and breathes social media and wants to use those skills for something that genuinely matters.

What you'll be doing:

• Creating and scheduling engaging content across our social media channels (Instagram, Facebook, LinkedIn, TikTok etc.)
• Helping develop a consistent brand voice and visual identity online
• Suggesting and implementing ideas to grow our following and engagement
• Keeping our audience updated on news, events, and impact stories
• Collaborating with our team via WhatsApp and email - all remote and relaxed

What we're looking for:

• Someone with a genuine passion for social media and content creation
• Good eye for design (Canva experience is a bonus)
• Self-motivated and able to work independently
• Care about homelessness and want to make a difference
• Any experience in charity, marketing or communications is a plus but not essential

Why volunteer with us?

• Fully flexible - work when it suits you
• Real responsibility and creative freedom from day one
• Build your portfolio with meaningful, visible work
• Be part of a passionate, youth-led team making real impact in Peterborough and beyond

As a maintenance (handyman) volunteer at SeeAbility, you will support the supported living home in Banbury by maintaining a safe, functional, and pleasant environment for people we support and our teams.Volunteers needed for a few hours a week or fortnightly.

This position requires a reliable, skilled, and proactive individual who can carry out general maintenance tasks and assist with small repairs around the property. Your efforts will directly contribute to the well-being of the people we support and ensure that the home remains a comfortable and secure place for all.

Skills Required 

•   Perform general maintenance and minor repairs to the building and facilities, including but not limited to:  carpentry, painting, decorating and repairing

• Assist with the installation of furniture, fixtures, or equipment, ensuring they meet safety standards.

• Ensure that all tools and materials are properly maintained and stored safely.

• Help identify potential maintenance issues before they become problems.

• Report more complex repairs or safety concerns to the Home Manager

• Support the care home during renovation or redecoration projects.

• Work collaboratively with other volunteers and staff to ensure the upkeep of the home.

• Volunteers will not be asked to carry out any electrical or plumbing works

• Adhere to health and safety guidelines, ensuring all tasks are completed with care and in compliance with regulations

Benefits

• Being a maintenance (handyman) volunteer provides a key service by helping to keep our homes in good condition. 
• This is a fantastic opportunity to have a direct impact upon the lives of others.
• SeeAbility provides training and this can help you to develop new skills.
• Volunteers can claim travel expenses.

About Us

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. In 2024 we  celebrated our 225th anniversary, having pioneered specialist support across multiple generations since 1799!

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

Why Volunteer with VoiceAbility

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued.  The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way!

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board!

Community Development Volunteer

Our Community Development Volunteers undertake an administrative role that provides support to our Community Development Co-ordinator in a variety of ways.

As a Community Development Volunteer in England, you might:

• conduct online research
• contact local community groups to build relationships with them and understand their needs
• attend events to raise awareness or present our work
• engage with project participants on social media
• deliver promotional material in a variety of locations

Most volunteering will take place Monday to Friday between 09:00 and 17:00.  You will need to be over 18 years old and be living in the UK.  Please note that there is very limited opportunity to volunteer at weekends or in the evening.

We are particularly keen to build connections with marginalised communities in Manchester, and so ideally we are looking for volunteers who are already part of, or happy to get involved with, local groups

Safeguarding Commitment Statement

VoiceAbility are committed to safeguarding all clients who access our services.  All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.

ED&I Statement

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

To find out more click “Apply Now”.

Volunteer Charities & Campaigns Manager (Remote - UK)

Organisation: Influential Stars
Location: Remote (UK based). London or Herts preferred (not essential)
Commitment: Flexible hours depending on organisational needs
Contract Type: Volunteer

About Us

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.

The Role

We are seeking a compassionate, confident, and highly professional Volunteer Charities & Campaigns Relationship Manager to build and maintain relationships with charitable organisations, community groups, and individuals using crowdfunding pages.

This role involves guiding partners from initial contact through onboarding and maintaining ongoing rapport, ensuring they feel supported, understood, and valued throughout their involvement with the platform.

Key Responsibilities

• Identify, approach, and invite suitable charities, community groups, and crowdfunding campaigns to join the platform

• Guide partners through the onboarding process from first contact to launch

• Build and maintain strong, trusting relationships with both organisations and individuals

• Act as a key point of contact for enquiries, support, and reassurance

• Maintain regular communication to sustain engagement and rapport

• Support individuals who may be experiencing difficult or traumatic circumstances with sensitivity and professionalism

• Coordinate with internal team members to ensure partners receive timely assistance

• Provide clear information about how the platform works and what to expect

• Maintain accurate records of communications and partnership activity using our CRM management system

• Ensure all interactions reflect empathy, professionalism, and respect

Skills and Experience Required

Essential:

• Strong relationship management or engagement experience

• Excellent customer service skills

• Outstanding written and verbal communication skills

• Confidence communicating by phone, email, and online platforms

• High level of empathy and emotional intelligence

• Ability to communicate sensitively with people experiencing challenging circumstances

• Strong IT skills, including confident use of computer databases and standard office software (e.g. Word, Excel)

• Experience using a CRM or similar database system

• Highly organised with strong attention to detail

• Ability to work independently and manage multiple relationships

• Professional, reliable, and approachable manner

Desirable:

• Familiarity with HubSpot CRM (preferred but not essential as training will be provided)

• Experience working with charities, community groups, or support services

• Experience in partnerships, outreach, or fundraising roles

• Experience working remotely within a team

• Based in London or Hertfordshire for occasional in person meetings (not essential)

Working Arrangement

• Fully remote position

• Flexible working hours depending on organisational needs

• Occasional support calls or meetings with partners

• No travel required. However, if you choose to meet with partners in person, reasonable travel costs will be covered where possible

• Occasional (optional) in person team meetings

Why Volunteer With Us

• Play a vital role in supporting charities, families, and individuals during significant moments in their lives

• Help build partnerships that enable meaningful fundraising and impact

• Gain valuable experience in relationship management and community engagement

• Join a mission driven organisation at an exciting stage of growth

• Flexible volunteering that can fit around other commitments

• Opportunity to build meaningful professional relationships across the charity and community sectors

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.

Use your skills and develop news ones as you support Samaritans as they grow their Stream for Samaritans community of content creators.

As a Community Support Volunteer - Stream for Samaritans, you’ll be helping to research and engage with new creators utilising a range of skills from social media to community management to help Samaritans towards their vision that fewer people should die by suicide.

What is the role?

The Community Support Volunteer - Stream for Samaritans will work closely with the Events Fundraising Manager Gaming and Streaming to help increase the reach of the team in the online creator space so Samaritans can raise more funds to help those with suicidal thoughts get help when they need it the most.

You will be a vital part of the team, using your skills and network to find new creators to engage with, carrying out research and safeguarding checks and becoming a key point of contact for those wanting to learn more about this exciting area of fundraising. You’ll also help to set the tone for our Discord community by posting regularly, moderating and being part of conversations to inspire our supporters to get more involved with fundraising for Samaritans.

This role will give you the opportunity to:

• Use your passion and enthusiasm for all things content creation to help Samaritans towards their vision that fewer people should die by suicide
• Use your engagement and communication skills to support Samaritans in the expansion and development of our content creator fundraising events
• Learn new skills and meet new people both virtually and in person
• Gain experience of community management and work in the charity sector as part of a busy events team at a large UK charity
• Learn more about content creator led fundraising, event planning and project management
• Attend a variety of industry events throughout the year
• You’ll be helping to support Samaritans and their work to help those who are struggling to cope for any reason

Please see the role description below for more details about this role.

Qualities and experience

• Enthusiasm and passion for streaming and content creation
• Good understanding and knowledge of Discord, Twitch, YouTube and other platforms
• Personable, approachable and able to develop relationships with a wide range of individuals

Key responsibilities

• Outreach and engage with creators to build relationships and promote fundraising events
• Support with event planning and researching trends and opportunities in the sector
• Create social media posts for our Discord Server

Time commitment

The role is incredibly flexible and any support you can provide would be appreciated - equivalent of one day per fortnight would be ideal. This time can be spread across multiple days however suits you best.

Applications

To apply, please complete and return the application form as soon as possible. We are hoping to get someone on board before TwitchCon which takes place on 29th May.

Video interviews will be arranged with successful candidates on individual basis.