Remote Helpline Volunteer (FamilyLine)

Remote
Unpaid role, expenses not paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

FamilyLine operates as Family Action’s Helpline, open Monday – Friday, to anyone 18+ experiencing challenges related to family life. Volunteer shifts are currently available from 9am – 5pm.  

Volunteers use a digital system to volunteer from their own home, offering listening & emotional support, suggestions, guidance & signposting via telephone, webchat and text messages.  

Volunteers are trained to support using an empathetic, people-focused approach to ensure everyone who accesses the service feels included and receives the support they need. 

Volunteers are also able to make referrals to other services, such as FamilyLine’s Counselling & Befriending service, or the Family Action grants programme.  

Organisation
Family Action View profile Organisation type Registered Charity Company size 501 - 1000

Family Action is an award-winning national charity working from the heart of local communities across England and Wales.

Posted on: 03 March 2026
Closing date: 10 April 2026 at 17:00
Tags: Mental Health, Social / Support Work

The client requests no contact from agencies or media sales.