Remote Helpline Volunteer (FamilyLine)

FamilyLine operates as Family Action’s Helpline, open Monday – Friday, to anyone 18+ experiencing challenges related to family life. Volunteer shifts are currently available from 9am – 5pm.  

Volunteers use a digital system to volunteer from their own home, offering listening & emotional support, suggestions, guidance & signposting via telephone, webchat and text messages.  

Volunteers are trained to support using an empathetic, people-focused approach to ensure everyone who accesses the service feels included and receives the support they need. 

Volunteers are also able to make referrals to other services, such as FamilyLine’s Counselling & Befriending service, or the Family Action grants programme.  

How often would I need to volunteer?  
FamilyLine volunteers choose the days & times for their own shifts of at least 2 hours per week. We are looking for a commitment of at least 12 months.   

What skills do I need?  

•          Listening skills  

•          Empathy, and non-judgemental attitude  

•          Ability to remain calm under pressure  

•          Teamwork skills, with the ability to work independently  

•          Reliability – able to commit to training, shifts and supervision 

•          Reflective skills & commitment to growth  

•          Can-do attitude – willingness to learn new approaches, new skills & new IT systems! 

What’s in it for me?  

•          Make a difference to the lives of families across the UK  

•          Acquire telephone and digital support skills & experience, and participate in training to further your knowledge

•          Be part of a friendly team supporting vulnerable families, volunteering alongside others with shared values