Meet and Greet team

What is the Meet and Greet team?
 

If you love chatting with people and you’re looking for a relaxed role then this could be the perfect opportunity for you!

We’re looking for Meet & Greet volunteers to be on site during opening times to help visitors feel welcome, answer their questions, show them around if they wish and offer more information. The site can get busy but it isn’t always – during quiet times it’s a good opportunity to catch up on a book or potter in the community garden! Our lovely new, heated Welcome Cabin includes a sofa, computer, a tea/coffee station (and biscuits of course) and other amenities to ensure your comfort.

What can you expect from this role?

As a Meet and Greet volunteer you will:

• Be supported to use your people skills to ensure everyone feels welcome, helping to build a more caring community.
• Build your communication and customer service skills.
• Learn about the day to day workings of a varied community project.
• Signpost visitors around the physical site and also onto suitable local events and activities.
• Help visitors get involved – everything from signing up new volunteers to taking room booking enquiries or accepting donations.
• Help with some simple ‘pottering’ jobs that keep the site safe and beautiful – such as watering or litter picking.
• Be part of a friendly, welcoming team.
• Get a snazzy Railway Gardens T-shirt!

Are there opportunities to learn more, or take on more responsibility?

Absolutely! If you are able and interested, then there will be optional opportunities to broaden your responsibilities into the following (all training provided): 

• Giving hire tours & inductions, helping to bring in income for the project
• Help with computer based admin such as social media, research, designing posters, or answering emails.
• Take part in a range of training in transferable skills, from Health and Safety and Fire Marshall training to safeguarding, dementia awareness, and more.

Once you have completed an agreed number of sessions with us, and completed your induction and any training required, we’ll also be happy to provide a reference to help with job applications. 

What skills do you need for this role?

We’re looking for people who:

• Enjoy chatting to people and feel able to offer a friendly welcome
• Have a conversational level of English – you do not need perfect language skills!
• Would enjoy helping visitors find the information that they need.
• Are happy working with other volunteers in pairs or threes.
• Can commit to a two hour slot, ideally weekly but at least once per month. 

Optional skills. We also welcome you getting in touch if…

• You speak an additional language
• You feel comfortable carrying out simple computer based admin tasks
• You have experience with buddying, befriending, or supporting others to thrive in their role.

You do not need a DBS/ Criminal Record check for this role.