Bucket Collect for Shelter - London

Event: Bucket Collections for Shelter

Date: 18th October, 24th October, 25th October and 29th October

Time: From 7:00am

Location: Various TFL Stations locations (zone 1-2)

18/10/2019 Pimlico station

24/10/2019 South Kensington station

25/10/2019 Regent's Park station

29/10/2019 Dalston Junction station

Role description:

It’s early - but it’s worth it! Shelter are looking for amazing volunteers to have the opportunity to collect for Shelter at various London Underground Stations.  

We are looking for outgoing, enthusiastic individuals who want to support Shelter and be part of the movement against bad housing and homelessness. Your presence will be vital in boosting the recognition of the charity to make sure people know who we are and how we can help.

We have spots available at Pimlico station, South Kensington station, Regent’s Park Station and Dalston Junction station. You can collect for the whole day or a couple of hours.

No experience is necessary, and Shelter will provide you with a free T-shirt, fundraising buckets and stickers for the day, as well as fundraising advice and top tips on how to make the most out of your collection.

Advice, Support and Guidance Volunteer - London

Role Summary - Providing support and guidance to case workers as they offer advice and support to clients accessing the service and supporting the day to day operation of the local Shelter office

Time Commitment: One day a week for a minimum of six months, but this is flexible

Location: 4 Tyssen Street, London, E8 2FJ

Supervised by: Advice, Support and Guidance Worker

As an Advice, Support and Guidance Volunteer, you will be an invaluable part of our team as we strive to provide the people of London with free, expert housing advice and support from trained housing advisers on a wide range of housing and debt issues including homelessness, housing applications and issues relating to fuel poverty.

Main Tasks can include:

• Inputting information on to our case management system
• Communicating with clients via phone or email to share updates on their case and/or gather information
• Assisting advisers with client appointments
• Assisting advisers by writing correspondence on behalf of clients
• General administrative tasks (photocopying, scanning, creating client files and filing)

Skills and Experiences required:

• Experience of working with the public
• Ability to manage your own time and work on your own initiative
• Interest in social welfare law, e.g. housing; welfare benefits; debt; community care
• The ability to work as part of a team and value others
• Excellent communication skills
• Confident using Microsoft Office, including Outlook, Excel and PDF documents to a good standard
• Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection

Induction, Learning and Development:

To enable you to take part in this opportunity, Shelter will:

• Provide you with a Volunteer Handbook and all Policies and Procedures
• Provide E-Learning: Equality and Diversity, Health and Safety, Data Protection, Environmental Awareness and Safeguarding
• Provide free access to our suite of internal training programmes and other appropriate Shelter training
• Provide on the job induction
• Provide CRM (Customer Relationship Management System) training
• Reimburse "out of pocket" expenses in line with Shelter's volunteer expenses policy

Benefits of Volunteering with Shelter

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferable skills
• Enhances your CV, we can help you to update this and will provide references when you leave our services

Why get involved with Shelter?

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.

Next Steps:

Please complete an application for this role. After you have applied, we will invite successful candidates to an interview to discuss the role further.

• You will be involved in regulated activity for this role, and for this reason we require you to undertake a basic DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please get in touch with us if you require more information.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Triage Support Volunteer - London

Role Summary - To act as the first point of contact for new clients and to provide them with support and guidance, both face to face and over the phone.

Time Commitment: One day a week minimum, for around six months, but this is flexible

Location: 4 Tyssen Street, London, E8 2FJ

Supervised by: Volunteer Lead

As a Triage Support Volunteer you will be a valuable part of our team as we strive to provide the people of London with free housing advice from trained advisers on a wide range of housing and debt issues including homelessness, housing applications, universal credit, housing benefit and issues relating to fuel poverty.

Main Tasks can include:

• Meeting and greeting clients
• Conducting initial assessments of clients
• Assisting clients with form filling and applications
• Booking in clients for appointments with our advisers
• Giving out information and leaflets and supporting clients to use online resources
• Signposting people to other services if we are unable to help

Skills and Experiences required:

• Experience of working with the public
• Excellent communication skills and the ability to understand the needs of our clients
• The ability to work as part of a team and value and communicate effectively with others
• Confident using Microsoft Office, including Outlook, Excel and PDF documents to a good standard
• Confident telephone manner

• Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection

Induction, Learning and Development:

To enable you to take part in this opportunity, Shelter will:

• Provide you with a Volunteer Handbook and all Policies and Procedures
• Provide E-Learning: Equality and Diversity, Health and Safety, Data Protection, Environmental Awareness and Safeguarding
• Provide free access to our suite of internal training programmes and other appropriate Shelter training
• Provide on the job induction
• Reimburse "out of pocket" expenses in line with Shelter's volunteer expenses policy

Benefits of Volunteering with Shelter

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferable skills
• Enhances your CV, we can help you to update this and will provide references when you leave our services

Why get involved with Shelter?

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.

Next Steps:

Please complete an application for this role. After you have applied, we will invite successful candidates to an interview to discuss the role further.

• You will be involved in regulated activity for this role, and for this reason we require you to undertake a basic DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please do get in touch with us if you require more information.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Administrative Support Volunteer (Southwark)

Role Summary- To support the operation of the Shelter office in their day to day business by providing administrative support to the London Hub

Time Commitment: One day a week for a minimum of six months, but this is flexible

Location: 25 Bournemouth Road, London, SE15 4UJ

Supervised by: Volunteer Lead

As an Administrative Support Volunteer, you will play an essential role in the team, complimenting the work of London Hub Services staff and allowing Shelter clients to receive the support that they need. The opportunity will allow you to gain hands-on administrative experience in one of the UK's leading housing charities.

Main Tasks can include:

• General administrative tasks (photocopying, scanning, creating client files and filing)
• Conducting client feedback calls
• Archiving client case files
• Updating local resources
• Inputting information on to our case management system
• Booking in clients for appointments with our advisers

Skills and Experiences required:

• Previous administrative experience or an interest in gaining administrative skills
• Ability to organise your own work, manage your time and work on your own initiative
• Confident telephone manner
• An ability to confidently use Microsoft Office, including Outlook, Excel and PDF documents to a good standard
• The ability to work as part of a team and value others
• Willingness to follow Shelter's policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection

Induction, Learning and Development:

To enable you to take part in this opportunity, Shelter will:

• Provide you with a Volunteer Handbook and all Policies and Procedures
• Provide E-Learning: Equality and Diversity, Health and Safety, Data Protection, Environmental Awareness and Safeguarding
• Provide free access to our suite of internal training programmes an other appropriate Shelter training
• Provide on the job induction
• Reimburse "out of pocket" expenses in line with Shelter's volunteer expenses policy

Benefits of Volunteering with Shelter

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience as part of a team
• Be part of a great team
• Build your confidence and develop transferable skills
• Enhances your CV, we can help you to update this and will provide references when you leave

Why get involved with Shelter?

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.

Next Steps:

Please complete an application for this role. After you have applied, we will invite successful candidates to an interview to discuss the role further.

• You will be involved in regulated activity for this role, and for this reason we require you to undertake a basic DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please get in touch with us if you require more information.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Rhythms of Life are looking for volunteer drivers at least one evening per week.

We are a registered charity working in London to provide food and assistance to our homeless community. Every day of the year we distribute food to rough sleepers in the city. Over the past 11 years we have provided over 500,000 meals to those in need and saved over 70 tonnes of food going to landfill.

We are looking for volunteer drivers who can commit to at least one evening a week for at least 3 months.

Driving involves picking up food from central locations (Oxford Street, Piccadilly, Tottenham Court Road) and dropping them off at our warehouse in Kings Cross (Pentonville Road).

Pick-ups occur at the following times:
Mon - Fri: 7pm - 10pm
Sat: 8pm - 11pm

Drivers with their own vehicle are preferred; however Rhythms of Life have a vehicle which can be utilised; in this instance the Driver would need to meet our volunteers at the end of their evening's food distribution and drop the car back at our Kings Cross warehouse after all pick-ups are completed.

Applicants will need to be confident drivers with a full, clean license and be extremely reliable.

This work is extremely important to our continued work supporting the homeless. You would of course be welcome to attend our food distribution sessions as well where you would see your hard work being enjoyed by many people.

Work along side the delivery driver to collect and deliver furniture, helping to raise money towards the social enterprise, housing the homeless. Driver roles also available.

Collecting goods from various food banks, to provide food for the homeless.

Looking for a reliable driver to lead the Food Bank Operation.

Volunteer as a mentor in Greater Manchester's exciting pilot to ending homelessness. Use your personal experience and empathy to motivate individuals in their transition to housing, supporting their recovery and rehabilitation.

As a volunteer mentor you will be part of Greater Manchester's exciting Social Impact Bond initiative to ending homelessness. You will support some of the most vulnerable members of society, faced with challenges around homelessness, mental health, substance misuse, and/or offending behaviour. You will be key to helping them build the confidence to tackle daily challenges, access services, and build upon their strengths.

You will work towards providing one-to-one practical and emotional support on a weekly basis in three key areas

• Living Skills (e.g. going shopping, decorating home, navigating area)
• Wellbeing (e.g. connecting with hobbies, going for walks, going fishing, volunteering)
• Community Connectivity (focus on recovery and rehabilitation - e.g. attending peer support groups, increasing social networks)

To become a mentor you should

• Be over 18 years old
• Have lived or learnt experience of homelessness, substance misuse, offending behaviour, and/or mental health challenges
• Be willing to volunteer in Bolton, Bury, Rochdale, Oldham, or Tameside (preferences taken, expenses reimbursed)
• Be willing to complete initial training and engage with ongoing supervision
• Be willing to undertake an Enhanced DBS check (applicants with convictions encouraged to apply)
• Have approx 4 hours midweek (Mon - Fri 9am - 5pm) availability for 6 - 12 months

Benefits of mentoring are

• Experience of supporting vulnerable adults
• Insight into Housing and Homelessness throughout Greater Manchester
• References after succesfully volunteering
• Personal Development Plan to help you get the most from volunteering
• Access to training and e-learning
• Expenses reimbursed

You will be provided with initial Peer Mentor training and shadowing opportunities, as well as ongoing supervision, support, and training as needed.

Please get in touch with any questions - contact details are found on the apply section.

Would you like to support people to reconnect with the wider community?

Do you want to support people who are homeless and are trying to develop their social skills and reduce their isolation in a fun and engaging way?

Why not become a befriender to improve the quality of life of socially excluded adults. Meet your befriendee for a couple of hours a week over six months and engage in different social activities together. These activities can include support to courses, going to sport events, the cinema, art exhibitions, or a chat over coffee.

Main Tasks

• To offer one-to-one companionship to service users, supporting them to become less isolated and more independent and confident.
• To be able to develop and establish a befriending relationship, maintaining boundaries and keeping accurate records.
• To accompany service users to activities or to take them to appointments until the service user has the confidence to carry out journeys by themselves
• To provide regular updates to support worker about service users
• To attend appropriate training courses and support/ supervision
• To adhere to confidentiality and good practice

Location: Ealing

Hours: Flexible - once a week for two hours.

For more information about Hestia, this opportunity and our extensive benefits with volunteering at Hestia please see our volunteers pack attached to this advert!

Hestia is proud to be a Disability Confident employer. Should you require our job pack in an alternative format, require further assistant or wish to discuss any reasonable adjustments you may need to attend an interview, please contact us via the website.

If you have any convictions/cautions, this does not mean you cannot apply for any of our roles, however we do require a DBS for all positions. We will ensure that any positive disclosures on DBS records are discussed with our volunteers and fairly assessed.

About Hestia

At Hestia, we support adults and children across London in times of crisis.

Last year we worked with more than 9,000 people, including victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people. From giving someone a home to helping them to get the right mental health support, we support and enable people at the moment of crisis.

Volunteer Mentor - Sunderland

We are looking for volunteers to support the operation of Shelter's Through The Gate Services by offering practical and emotional support to offenders upon release from custody and in the community.

Suggested involvement: One day per week for a minimum of 6 months (flexible)

Location: Sunderland

Supervised by: Mentoring Officer

TTG is a service that focuses on providing specialist housing, finance and debt interventions and offering intensive support over the periods of time where risk of reoffending is at its highest.

Delivery of the mentoring service will help the CRC to introduce a more comprehensive custodial resettlement package, a more structured through the gate service and a community integration service, which will, in a more seamless way join up custodial and community delivery. This will provide better opportunities for offenders through the delivery of a linked in and tailored menu of practical intervention and community support.

This role is ideal for those interested in or studying law, social services, health, politics, society, housing, the prison or probation service, policing or working with vulnerable people.

Main Tasks can include:

• Assist our Mentoring Officers to provide advice and support specifically around accommodation and debt issues to offenders and ex-offenders in the community.
• Support service users in accessing a wide range of services e.g. housing, benefit, health, positive activity, and any other relevant services.
• Support service users to progress through their individual action plans
• Offer service users emotional support and ongoing encouragement
• Recording activity from mentoring sessions to gather evidence of project activity

Skills and Experiences Required:

• Experience or passion for supporting vulnerable people and/or people with multiple and complex needs
• Experience of supporting offenders in a resettlement role and /or ability to understand an offender’s resettlement needs
• Proficiency using a range of IT tools, including Microsoft Office applications, internet and email
• Willingness to work within Shelters safeguarding frameworks and processes
• Ability to work on own initiative and unsupervised
• Willingness to follow Shelter policies- including volunteering, health & safety, equality & diversity & confidentiality and conflict of interest

Induction, Learning & Development

To enable you take part in this opportunity Shelter will: 

• Provide a volunteer pack & training including Handbook, Policies & Procedures and Housing Advice
• Devise a volunteering plan, covering your support and development
• Provide shadowing opportunities with members of staff
• Provide E-Learning: Equality & Diversity, Health & Safety, Data Protection, Environmental Awareness and Safeguarding
• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter:

• Experience working within the criminal justice sector as part of a large national charity
• Developing transferable skills
• Help to update and enhance your CV, with a reference if you need one
• Opportunities to progress into paid employment

Why get involved with Shelter?

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.

Next Steps:

Please complete an application for this role. After you have applied we will invite successful candidates to an interview to discuss the role further.

• You will be involved in regulated activity for this role, and for this reason we require you to undertake an enhanced DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us, if you require more information. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role description does not form part of any contract of employment.

Volunteer Mentor - Blyth

We are looking for volunteers to support the operation of Shelter's Through The Gate Services by offering practical and emotional support to offenders upon release from custody and in the community.

Suggested involvement: One day per week for a minimum of 6 months (flexible)

Location: Blyth

Supervised by: Mentoring Officer

TTG is a service that focuses on providing specialist housing, finance and debt interventions and offering intensive support over the periods of time where risk of reoffending is at its highest.

Delivery of the mentoring service will help the CRC to introduce a more comprehensive custodial resettlement package, a more structured through the gate service and a community integration service, which will, in a more seamless way join up custodial and community delivery. This will provide better opportunities for offenders through the delivery of a linked in and tailored menu of practical intervention and community support.

This role is ideal for those interested in or studying law, social services, health, politics, society, housing, the prison or probation service, policing or working with vulnerable people.

Main Tasks can include:

• Assist our Mentoring Officers to provide advice and support specifically around accommodation and debt issues to offenders and ex-offenders in the community.
• Support service users in accessing a wide range of services e.g. housing, benefit, health, positive activity, and any other relevant services.
• Support service users to progress through their individual action plans
• Offer service users emotional support and ongoing encouragement
• Recording activity from mentoring sessions to gather evidence of project activity

Skills and Experiences Required:

• Experience or passion for supporting vulnerable people and/or people with multiple and complex needs
• Experience of supporting offenders in a resettlement role and /or ability to understand an offender’s resettlement needs
• Proficiency using a range of IT tools, including Microsoft Office applications, internet and email
• Willingness to work within Shelters safeguarding frameworks and processes
• Ability to work on own initiative and unsupervised
• Willingness to follow Shelter policies- including volunteering, health & safety, equality & diversity & confidentiality and conflict of interest

Induction, Learning & Development

To enable you take part in this opportunity Shelter will: 

• Provide a volunteer pack & training including Handbook, Policies & Procedures and Housing Advice
• Devise a volunteering plan, covering your support and development
• Provide shadowing opportunities with members of staff
• Provide E-Learning: Equality & Diversity, Health & Safety, Data Protection, Environmental Awareness and Safeguarding
• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter:

• Experience working within the criminal justice sector as part of a large national charity
• Developing transferable skills
• Help to update and enhance your CV, with a reference if you need one
• Opportunities to progress into paid employment

Why get involved with Shelter?

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.

Next Steps:

Please complete an application for this role. After you have applied we will invite successful candidates to an interview to discuss the role further.

• You will be involved in regulated activity for this role, and for this reason we require you to undertake an enhanced DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us, if you require more information. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role description does not form part of any contract of employment.

Front of House Volunteer

Role Summary - To be the first point of contact for clients and visitors at assisting the administration team with reception duties, and supporting the operation of the Shelter office in their day to day business 

Time Commitment: One day a week for a minimum of six months, but this is flexible

Location: Shelter Newcastle, 140-150 Pilgrim Street, Newcastle upon Tyne, NE1 6TH

Supervised by: Team Leader

Main Tasks can include:

• Meeting and greeting clients and visitors 
• Covering reception duties and being the first point of contact for the Hub 
• Booking in clients for appointments with our advisers 
• Responding to general inquiries, in person and over the phone 
• Signposting people to other services if we are unable to help 
• General administrative tasks (photocopying, scanning, creating client files and filing)

Skills and Experiences required:

• Experience of working with the public 
• Excellent communication skills and the ability to understand the needs of our customers
• The ability to work as part of a team and value others
• An ability to confidently use Microsoft Office, including Outlook, Excel and PDF documents to a good standard 
• Willingness to follow Shelter's policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection

Benefits of Volunteering with Shelter

• Supporting Shelter in our fight against bad housing and homelessness
• Build your confidence and develop transferable skills
• Be part of a great team
• Gain valuable work experience as part of a team
• Enhances your CV, we can help you to update this and will provide references when you leave our services

Please complete an application for this role. After you have applied, we will invite successful candidates to an interview to discuss the role further.

• You will be involved in regulated activity for this role, and for this reason we require you to undertake a basic DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us (using the email stated above), if you require more information.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Volunteer Ambassador
Members After Prison (MAP)

Location: ACE Project, Lancashire

Voluntary Post

Hours by arrangement – to be worked during weekdays, with some occasional early evening hours

This post is not remunerated, but mileage and reasonable out of pocket expenses will be reimbursed

Caritas Care is seeking throughout Lancashire an enthusiastic, motivated and capable person who has been in prison, and has experienced substance misuse and/or mental health issues.  Our aim is to support individuals with their recovery, and to help with workshops currently being delivered to young people known to the Police, and who are on the verge of criminal activities.

The objective is to reduce re-offending, reduce anti social behaviours and to keep communities safe.

Our mission is to provide more chances, choices and opportunities for vulnerable people to live better lives

If you think you can help us to make even more of a difference please do get in touch.

For an informal discussion, please contact Sharon Smith, ACE – Project Manager

Shelter Housing Aid and Research Project was established in 1974 by Leicester Shelter Group. We provide much-needed advice, help and support for people who have been homeless or facing serious housing problems in the City of Leicester and Leicestershire.

We are looking to recruit enthusiastic and dedicated volunteers (18yrs +) to assist with the smooth and efficient running of Shelter Housing Aid and Research Project (SHARP), mainly through Administrative and Casework assistance. This will include covering reception and administrative duties as necessary, working alongside caseworkers to deliver cases and helping to research and update database information.

As a volunteer you will benefit by gaining new skills, work experience, and increasing your confidence and self-esteem.

As a charity we really value all work done by volunteers as we would not be able to assist the amount of clients that we do without volunteer support.

Volunteer job description:

Organisation:

Shelter Housing Aid and Research Project

Organisation overview:

Shelter Housing Aid and Research Project was established in 1974 by Leicester Shelter Group. We provide much-needed advice, help and support for people who have been homeless or facing serious housing problems in the City of Leicester and Leicestershire

Role Title:

Volunteer Admin/Caseworker Assistant

Location of position:

13 Welford Road,

Leicester, LE2 7AD

Responsible to:

Volunteer Coordinator

Summary of role:

To assist with the smooth and efficient running of Shelter Housing Aid and Research Project (SHARP), mainly through Administrative and Casework assistance. This will include covering reception and administrative duties as necessary, working alongside caseworkers to deliver cases and helping to research and update database information.

Description of tasks:

Making and receiving phone calls.

Dealing with enquiries that come in via email, post and phone. Dealing with post in and out.

Filing client records, maintaining and updating client cases.

Support case workers with providing information, advice and assistance to clients.

Undertake any other related activities as directed by the Volunteer Coordinator or delegated case workers

To follow Shelters Policies and Procedures

Skills and qualifications:

18yrs +

Preferably unemployed for 5yrs+

Excellent telephone manner and people skills. Fully computer literate and comfortable with Microsoft Office databases and emails.

Friendly and proactive character.

Comfortable working as part of a team.

Being able to use your own initiative.

Benefits of volunteering

As a volunteer you will benefit by gaining new skills, work experience, and increasing your confidence and self-esteem. These are especially beneficial for those looking to move towards further education or employment in the future.

Training and support:

Induction to the organisation

Full training on all aspects of the role

Regular updates on organisational activities

Support, advice, and guidance with regular supervisions from our Volunteer coordinator

Reimbursement of expenses:

Shelter will only reimburse the cost of return travel via bus.