eVisa - Community Support and Outreach Volunteer

ABOUT THE ROLE 

During 2024, the UK Visas and Immigration (UKVI) developed a digital immigration system. This means they are replacing physical documents with an online record of our immigration status. Due to this change, IRMO has received a fund from the Home Office to support vulnerable people to replace their Biometric Residence Permit (BRP) or Biometric Residence Card (BRC) with this online system called eVisa. This project will be delivered by our Community Support team at IRMO and other external locations. 

As part of our Community Support team, you will play a key role in assisting community members with the creation of their UKVI accounts. You will explain the concept of an eVisa, guide individuals on how to access it, and clarify how this change may impact them. This support will be delivered in person, and you will be responsible for maintaining clear and accurate records of the assistance provided in our database.

By taking part in this project, you will support service users whose primary challenges are the language barrier and digital exclusion. This, in turn, will enable them to build their confidence and enhance their sense of autonomy. 

This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.

MAIN TASKS AND RESPONSIBILITIES

• Supporting the Community Support Lead in the delivery of the eVisa Project

• Supporting community members with creating their UKVI account and accessing their eVisa

• Carrying out one-to-one appointments and drop-ins

• Send a written copy of what was done during the session with detailed information 

• Explaining eVisa changes according to the most up to date information 

• Creating handouts and flyers relevant for our community on Canva

• Promoting our eVisa project to service users

• Registering users on our database and keeping accurate records of services offered

• Monitoring internal calendars and appointments

• Interpreting calls for service users 

• Liaising with staff in other departments and with external contacts (partner organisations)

PERSON SPECIFICATION

• General knowledge of eVisa (training will be provided) 

• Good verbal and written communication skills in English and Spanish and/or Portuguese

• Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners

• A caring, sensitive and non-judgemental approach

• Ability to cope with stressful and emotionally challenging issues

• Professionalism to handle sensitive and confidential information

• Excellent organisational skills, attention to detail and ability to multitask

• Ability to set their own work priorities, take initiatives and work with minimal supervision

• Good IT skills, including in using Microsoft and Google suite packages and different database systems