Management volunteer volunteer roles

About QuilomboUK QuilomboUK is an organisation that works for fairness and social justice. We believe in a "People First" way of working. Our goal is to make sure every person is heard and respected in the workplace. Join our remote team to help people find jobs and feel like they belong.

Role Overview As the Manager: Placements, you will lead the entire Placements Department. Your job is to make sure your team finds paid jobs for our participants at other companies. You will manage the Team Leaders and ensure the department hits its high performance targets. The ideal candidate has strong leadership skills and deep experience in the recruitment industry.

Key Responsibilities

• Department Leadership: Take full responsibility for the Placements Team and ensure all staff follow mandatory protocols.
   

• Strategy: Mana

• Performance Targets: Ensure the department reaches the 95% weekly completion target and follows the "ABC" method.
   

• External Relations: Build high-level partnerships with external companies to create more job opportunities for our participants.
   

• Commission Management: Oversee and approve the commission payments for each successful placement made by your team.

• Problem Solving: Identify gaps in the recruitment process and use AI or new strategies to fix them.
   

• Quality Control: Ensure every participant is correctly matched and that their First Day Training (FDT) is confirmed by the employer.
   

Key Skills & Qualifications

• Experience: 3+ years of experience in recruitment or placement services, with a history of managing teams.
   

• Education: A degree in Human Resources, Business, or a related field is preferred.
   

• Leadership: Strong ability to lead and motivate a large remote team.
   

• Communication: Excellent skills in professional UK English to influence senior stakeholders.
   

• Decision Making: Ability to make quick decisions to move candidates forward within 48 hours.
   

• Technology: Highly skilled in using MS Office and Applicant Tracking Systems (ATS).
   

The Professional Development Programme with Quilombo UK is a 16-week unpaid Professional Development Programme. It requires a commitment of at least 12 hours per week, typically across two 6-hour workdays (Monday to Friday).

QUILOMBO UK wants an inclusive workplace where everyone is treated fairly. We follow the Equality Act 2010 and do not tolerate discrimination of any kind.

Why Join QuilomboUK?

• Impact: Lead the team that directly helps people move into paid employment.
   

• Growth: Develop your senior leadership skills in a values-driven environment.
   

• Culture: Join a collaborative team where authenticity and courage are celebrated.
   

Flexibility: Work from home with autonomy to lead your department.

About QuilomboUK

QuilomboUK is a trailblazing organisation dedicated to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we empower individuals and teams to drive systemic change through equitable learning and growth opportunities. Join us to shape a culture where lifelong learning and inclusive leadership thrive.

Role Overview

As the LEARNING & DEVELOPMENT Manager, you will lead the design and delivery of impactful learning programs that align with QuilomboUK’s mission and strategic goals. You’ll develop leadership curricula, create engaging instructional materials, oversee induction training, and continuously refine L&D initiatives based on feedback and data. This role is ideal for a creative, data-driven professional passionate about fostering inclusive leadership and equipping teams with the skills to advance social justice.

Key ResponsibilitiesLeadership Development & Training

• Design and implement leadership training curricula, workshops, and coaching programs that cultivate inclusive, equitable, and socially conscious leaders.
• Partner with senior leaders to identify skill gaps and align L&D strategies with organisational objectives.
• Facilitate dynamic workshops on topics like anti-bias leadership, conflict resolution, and change management.

Instructional Design & Content Development

• Create engaging, accessible learning materials, including e-learning modules, facilitator guides, videos, and assessments, using tools like Articulate 360 or Adobe Captivate.
• Embed D&I principles and social justice themes into all content, ensuring cultural relevance and representation.
• Develop microlearning resources and toolkits to support continuous, self-directed learning in a remote environment.

AI-Enhanced Instructional Design

• Using various platforms, create dynamic, AI-generated content (e.g., simulations, scenario-based learning), and adaptive e-learning modules.
• Build AI-driven assessments and feedback loops to measure knowledge retention and behavioural change.

Onboarding & Integration

• Lead the design and delivery of induction programs that immerse new hires in QuilomboUK’s mission, values, and D&I commitments.
• Collaborate with cross-functional teams to ensure onboarding content reflects role-specific and cultural integration needs.
• Monitor new hire feedback to refine onboarding experiences and reduce time-to-productivity.

Training Evaluation & Continuous Improvement

• Measure training effectiveness using KPIs such as engagement rates, knowledge retention, and behavioural change.
• Analyse feedback surveys, LMS data, and performance metrics to identify gaps and iterate on content.
• Stay ahead of L&D trends (e.g., gamification, AI-driven learning) to innovate QuilomboUK’s programs.

D&I Integration

• Ensure all learning initiatives prioritise equity, cultural competence, and trauma-informed approaches.
• Partner with ERG (Employee Resource Group) leaders to co-create programs that address systemic inequities.
• Advocate for accessible learning design, including accommodations for neurodiverse and disabled employees.

Qualifications

• Experience: 3+ years in L&D, instructional design, or leadership development, ideally within mission-driven or D&I-focused organisations, with hands-on experience using AI tools.
• Skills:
• Expertise in e-learning authoring tools (e.g., Articulate, Canva) and LMS platforms,.
• Strong facilitation and storytelling skills for remote and hybrid audiences.
• Proficiency in data analysis tools (e.g., Excel, Power BI) to measure program impact.
• Proficiency in prompt engineering for generative AI tools (e.g., ChatGPT, Claude) to create scalable content.
•  
• Knowledge:
• Deep understanding of adult learning theories, inclusive pedagogy, and social justice frameworks.
• Familiarity with UK compliance standards related to workplace training.
• Understanding of ethical AI frameworks, algorithmic bias mitigation, and GDPR-compliant AI use in HR.
• Familiarity with AI and how it can amplify (or hinder) equitable learning outcomes.
•  
• Alignment: Passionate about QuilomboUK’s mission and the role of L&D in driving equitable change.

Personal Attributes

• A visionary thinker who balances creativity with analytical rigor.
• Collaborative bridge-builder who engages stakeholders at all levels.
• Adaptive and empathetic, with a knack for simplifying complex concepts.
• Committed to lifelong learning and amplifying underrepresented voices.

Why Join QuilomboUK?

• Purpose: Design programs that directly contribute to equitable workplaces and social justice.
• Innovation: Experiment with cutting-edge L&D tools and methodologies in a remote-first environment.
• Culture: Join a team that values curiosity, courage, and collective growth.
• Flexibility: Enjoy remote work autonomy with supportive collaboration.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Empower growth. Ignite change. #LearningForJustice #InclusiveLeadership #PeopleFirst

Lightup Impact

We equip and fund youth grassroots leaders in East Africa to scale community-led solutions.

Social Media Manager - Volunteer Support

Role Description Join Lightup Impact as a volunteer and be part of a passionate team driving real change for young people and women across East Africa — where your creativity, voice, and ideas truly matter!

What you’ll do:

• Manage Lightup Impact’s social media platforms and create engaging content.
• Work closely with communications team, especially designers.
• Improve and update content strategy.
• Ensure that content is posted timely on all channels.
• Strengthen overall social media visibility and engagement.

Skills we’re looking for:

• Strong written and verbal communication.
• Experience in social media management. 
• Experience in content creation for linkedin, instagram, facebook and twitter.
• Strong organization, project management and collaborative skills.
• Willingness to learn and a can-do changemaker attitude.

What you’ll gain:

• Be part of a creative, dynamic team.
• Contribute to positive change for young people and women across East Africa.
• Exposure to startup and impact-driven environments.
• Opportunity to network, develop new skills, and strengthen your professional profile.

Minimum Hours per Week:

7-9 hours per week

Duration:

6+ months

Fort Amherst Heritage Trust cares for Fort Amherst in Chatham, Kent, preserving an important historic site and making it available for the benefit, enjoyment and education of the wider community. The Trust relies heavily on volunteers to help maintain, restore, interpret and promote the site for present and future generations.

Role Purpose

Trustees are collectively responsible for the governance, strategic direction and long-term sustainability of Fort Amherst Heritage Trust. As a Trustee, you will help ensure that the charity fulfils its charitable purposes, complies with its legal duties and makes decisions in the best interests of the Trust and the communities it serves.

Key Responsibilities

· Work with fellow Trustees to set and review the Trust’s vision, strategy and priorities.

· Ensure the Trust carries out its charitable purposes for the public benefit.

· Oversee the responsible management of the Trust’s finances, assets, buildings, grounds and collections.

· Support good governance by complying with the Trust’s governing document, charity law and relevant regulations.

· Monitor risks, policies and procedures, including health and safety, safeguarding, finance, data protection and volunteer management.

· Contribute to discussions and decisions at Board meetings, reading papers in advance and offering constructive challenge and support.

· Act as an ambassador for Fort Amherst, promoting its heritage, community value and volunteer-led work.

· Support fundraising, partnership development and community engagement where appropriate.

· Declare and manage any conflicts of interest and maintain confidentiality where required.

Skills and Experience

We welcome applications from people with a commitment to heritage, community benefit and good governance. Previous trustee experience is helpful but not essential. The Trust is particularly interested in people who can bring one or more of the following areas of experience:

· Heritage, museums, archives, conservation or historic buildings.

· Finance, fundraising, grant applications or business planning.

· Education, learning, interpretation or visitor experience.

· Volunteer management, community engagement or inclusion.

· Marketing, communications, events or digital engagement.

· Legal, governance, risk management, health and safety or safeguarding.

· Property, estates, facilities management or environmental stewardship.

Personal Qualities

· A genuine interest in Fort Amherst, local heritage and public benefit.

· Sound judgement, integrity and a willingness to act collectively with other Trustees.

· Ability to think strategically while understanding practical operational challenges.

· Confidence to ask questions, offer constructive challenge and support good decision-making.

· Commitment to equality, diversity, inclusion and respectful working relationships.

· Willingness to give sufficient time and attention to the role.

About Career Compass

Career Compass is a UK social mobility charity that helps sixth-form students from underrepresented backgrounds access professional careers. We connect young people with employers through work experience, mentoring, employer insight events, employability workshops and careers advice.

Since launching, we have supported over 12,500 students from more than 500 schools across the UK, helping them build confidence, develop employability skills and access opportunities they may not otherwise have.

The Opportunity

We’re looking for a creative and proactive Volunteer Social Media Manager to help grow our Instagram presence and engage more sixth-form students with the free opportunities we offer.

This is an exciting opportunity for someone with previous experience managing Instagram accounts who wants to use their skills to make a genuine social impact. You’ll play a key role in increasing our reach, inspiring young people and helping more students access life-changing career opportunities.

What You’ll Do

• Plan and schedule engaging Instagram content.
• Create and publish posts, reels, stories and carousels.
• Grow our Instagram following and increase student engagement.
• Develop content that resonates with sixth-form students (16-18-year-olds).
• Promote work experience, mentoring, employer events and career resources.
• Monitor performance and recommend ideas to improve reach and engagement.
• Keep up to date with Instagram trends and suggest new content ideas.
• Work closely with the Career Compass team to ensure content aligns with our mission and campaigns.

We’re Looking For Someone Who Has

• Previous experience managing Instagram accounts (charity, business or personal brand).
• Strong understanding of Instagram trends, engagement strategies and best practice.
• Experience creating engaging social media content using tools such as Canva or similar.
• Excellent written communication skills.
• Creativity, initiative and the ability to work independently.
• A passion for education, social mobility or supporting young people.

Time Commitment

• Approximately 1-2 hours per week.
• Fully remote.
• Flexible working around your schedule.

What You’ll Gain

• The opportunity to make a measurable difference to the lives of young people.
• Experience working with a growing national charity.
• Freedom to shape and develop our Instagram strategy.
• A professional reference upon successful completion of your volunteering.
• The chance to work alongside a passionate team committed to improving social mobility across the UK.

Why Volunteer With Us?

Every post you create has the potential to help a young person discover a career they never thought possible.

By helping Career Compass reach more students, you’ll play a direct role in widening access to professional careers and creating opportunities for thousands of young people across the UK.

If you’re passionate about social media and want to use your skills for good, we’d love to hear from you.

OVERALL PURPOSE

Overall Responsibility for Co-ordinating the service delivery and impact measurement of a chosen WFRC Project on a day-to-day basis.

This is an exciting and unique opportunity to be instrumental in the growth and development of a fast-growing women & children’s charity. We are looking for someone to be an integral part of our team by ‘masterminding’ all aspects of running a chosen community project.

With your positive approach, you will enjoy working proactively and have the ability to juggle multiple tasks and respond to the day to day needs of the programme. You will be a confident communicator with the ability to build rapport and get conversations going with a wide range of people. You will lead and coordinate a team of volunteers in the implementation and provision of a responsive, high quality and service user-focused project. Please note that this is an unpaid voluntary role, however, volunteer expenses will be covered for the right candidate.

 OPERATIONAL TASKS

Project Implementation & Delivery:

· Collaborate with stakeholders to define project scope, objectives, and deliverables.

· Develop detailed project plans, timelines, and resource allocations to guide project execution.

· Lead project team and facilitate effective communication and collaboration among team members.

· Assign tasks, set priorities, and ensure that project milestones and deadlines are met.

· Identify potential risks and obstacles to project success and develop mitigation strategies.

· Coordinate the allocation of resources, including budget, personnel, and materials, to support project activities.

· Optimise resource utilisation and identify opportunities for cost savings or efficiencies.

· Communicate project status, updates, and outcomes to internal and external stakeholders.

· Establish and implement quality assurance processes to ensure that project deliverables meet established standards and requirements.

· Maintain accurate and up-to-date project documentation, including project plans, schedules, budgets, and reports.

· Prepare and present project status reports, dashboards, and presentations to senior management and stakeholders.

 Volunteer Management:

®  To oversee recruitment, induction and training of all new project volunteers.

®  To supervise, performance manage, appraise and support the professional development of project volunteers.

®  To communicate regularly with volunteers via phone, emails, and other means of communication.

®  To manage and authorize volunteer expenses.

®  To recognize and appreciate volunteers’ efforts.

Evaluation, Monitoring & Performance:

® To set up monitoring and evaluation systems and ensure volunteer compliance.

® To produce quarterly and ad hoc performance reports.

® To monitor performance regularly, taking action where under-performance is identified in liaison with management.

Personnel & Training & Communication:

® To identify training needs and undertake "in-house" and external training as requested and approved by line manager.

® To develop one’s own professional growth with input from line manager.

SPECIFIC COMPETENCIES

Essential Skills & Experience:

· Strong understanding of project management methodologies, tools, and best practices.

· Excellent written & verbal communication, leadership, and interpersonal skills.

· Ability to work effectively in a team environment and collaborate with diverse stakeholders.

· Strong problem-solving and decision-making abilities, with a proactive and results-oriented mindset.

· Experience in the non-profit sector or with social impact projects is preferred but not required.

· Strong office administration skills, with experience in overseeing office operations.

· Ability to manage multiple priorities, work independently, and meet deadlines.

· Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access).

Volunteer Partnerships & Growth Manager (Remote) 

Organisation: Influential Stars 

Location: Remote (UK based). London or Herts preferred (not essential)

Commitment: Min of 10 - 15 hours per week (Flexible)

Contract Type: Volunteer 

About Us 

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences. 

Our Story 

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way. 

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK. 

The Role 

We are seeking a proactive, confident, and relationship driven Volunteer Partnerships & Growth Manager to identify, approach, and onboard affiliate partners, collaborators, agents, and other supporters who can help expand the reach of the platform. 

This role focuses on building a strong network of individuals and organisations who can introduce creators, promote campaigns, or otherwise support the growth of Influential Stars.

Key Responsibilities 

⭑ Identify and approach potential affiliate partners, collaborators, agents, and networks 

⭑ Introduce individuals and organisations to the platform and explain how they can get involved 

⭑ Support onboarding of new collaborators and affiliates ⭑ Build and maintain positive relationships with partners and introducers 

⭑ Encourage ongoing engagement and participation 

⭑ Maintain regular communication to nurture long term partnerships ⭑ Coordinate with internal team members to ensure smooth onboarding 

⭑ Provide clear information about roles, expectations, and opportunities 

⭑ Maintain accurate records of outreach and partnerships using our CRM management system 

⭑ Represent the organisation professionally in all communications 

Skills and Experience Required 

Essential: 

⭑ Experience in outreach, partnerships, business development, or relationship building 

⭑ Excellent customer service skills 

⭑ Outstanding written and verbal communication skills ⭑ Confidence communicating by phone, email, and online platforms ⭑ Strong networking ability and proactive approach 

⭑ Strong IT skills, including confident use of computer databases and standard office software (e.g. Word, Excel) 

⭑ Experience using a CRM or similar database system ⭑ Highly organised with strong attention to detail 

⭑ Ability to work independently and manage multiple contacts ⭑ Professional, reliable, and personable manner

Desirable: 

⭑ Familiarity with HubSpot CRM (preferred but not essential as training will be provided) 

⭑ Experience in affiliate programmes, partnerships, or community building 

⭑ Experience working remotely within a team 

⭑ Interest in charitable or social impact work 

⭑ Based in London or Hertfordshire for occasional in person meetings (not essential) 

Working Arrangement 

⭑ Fully remote position 

⭑ Min 10 - 15 hours per week (Flexible working hours depending on organisational needs)

⭑ No travel required. However, if you choose to meet with partners in person, reasonable travel costs will be covered where possible

⭑ Occasional (optional) in person team meetings 

Why Volunteer With Us 

⭑ Play a key role in expanding a platform designed to create meaningful impact 

⭑ Help build networks that support fundraising for UK causes ⭑ Gain valuable experience in partnerships, outreach, and growth strategy 

⭑ Join a mission driven organisation at an exciting stage of development 

⭑ Flexible volunteering that can fit around other commitments ⭑ Opportunity to build a wide professional network across multiple sectors 

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.

We are looking for a creative and proactive Marketing Manager (volunteer) to help raise awareness of PINT, a small grassroots charity, and the work we do in the community. PINT has big growth aspirations, and we're looking for someone who can help take our brand to the next level. 

We are looking for volunteers who are passionate and driven, with experience in marketing. We are particularly interested in hearing from volunteers that have experience in guerrilla marketing - creative, low (or no!) cost and unconventional approaches that generate visibility, engagement and support. 

We are also looking for people who are organised, and are able to collaborate with other volunteers supporting PINT, for example in the PR & communications space.

Dacorum Heritage is seeking a committed and people-focused Trustee to join its Board of Trustees and help shape the future of a charitable museum dedicated to preserving and sharing local heritage.

You will play a key role in supporting the people who make the Dacorum Heritage’s work possible. You will help ensure volunteers and staff feel valued, heard and well supported, while contributing to the Board’s wider responsibility for good governance, financial oversight and strategic direction.

This is an opportunity to bring your experience, judgement and enthusiasm to a small charity with an important community purpose. Working collectively with fellow Trustees, you will help ensure Dacorum Heritage remains legally compliant, financially sustainable and focused on delivering its charitable objects for current and future beneficiaries.

Purpose of the Role

· Help create a positive, inclusive and well-supported environment for Dacorum Heritage’s volunteers and staff;

· Provide Board-level oversight of volunteer engagement, staff and director recruitment, and relevant HR matters.

What You Will Do

· Work with the Museum Manager to identify volunteer and staff needs, and support best practice in recruitment, induction and retention;

· Support the development of and attend informal volunteer coffee mornings and other social events in person where possible helping volunteers and staff to feel included, informed and valued;

· Develop clear routes for volunteers to share feedback, ideas and concerns;

· Oversee recruitment, interviews and appointments for the museum manager and trustees if required;

· Act as a trusted link between the Board, employees and volunteers;

· Support proportionate, effective HR and volunteer policies aligned with Dacorum Heritage’s strategic plans;

· Contribute actively and constructively to Board discussion, challenge and decision-making;

· Share collective responsibility for good governance, risk management and strategic direction; and

· Represent Dacorum Heritage positively and help build strong relationships with stakeholders and the wider community.

Who are we: 
We are Buttons & Bubbles CIC. We are dedicated to increasing inclusion and representation across society for disabled families. We take a positive and proactive disability and illness. We don't conform to society's and the media's view that disability is awful, and you have no quality of life. Although we fully acknowledge it gives rise to come of the most heartbreaking and challenging times you will ever face. We ask everyone who joins Buttons & Bubbles to embrace this perspective. If you don't agree with it, then sadly we're not the right organisation for you. 

About the role: 
 
We are looking for people to help lead some our teams across the organisation. We are volunteer led and manage 65+ volunteers across the country, most of them remoately. There are 10 different teams ranging from creative to business development. We are looking for up to 10 people to help with the coordination of feedback, delegation of tasks and assisting with running monthly meetings. We have a very diverse team of volunteers from all different culture, religons and disabilities. 

Our values: 

We embrace disability and neurodiversity; it makes us a stronger and more brilliant team. No robots at Buttons & Bubbles, thank you! 

What are we looking for? 

We are looking for a few individuals who may have the following skills and experience. Don't worry if you haven’t as full training will be provided.

Skillset; 

• Communication skills  

• Coordination skills

• Delegration 

• Knowledge or previous experience of working with disabilities. 

• Knowledge of inclusive design and work practices or open to learning.

• Organised  

• Adaptable  

• Willing to learn and develop  

• Thrill of building an online community. 

• Have a basic DBS check

• Positive attitude towards disability or illness 

Benefits of joining Buttons & Bubbles C.I.C:  

• Gaining valuable experience. 

• Improving your confidence 

• Allows you to explore potentially different areas of interest. 

Benefits of volunteering with us:  

• Making a difference to the community 

• Makes a positive impact on people 

• Develop your current skill set and gain new skills. 

• Displays your level of commitment to future employers. 

• Displays your ability to balance and schedule your time effectively when seeking future 

• Employment opportunities

Why we want you

Join the Make-A-Wish UK Volunteer team on Sunday 13th September 2026 and cheer on our incredible runners at The Great North Run Cheer Spot!

We would be so grateful for your support, and your presence will make all the difference to our #WishHero runners. It’s one of the best days that is full of joy, and your time will help us to grant more wishes!

Arrive: 10:00am Approximate Finish: 3:00pm Location: Tyne Bridge, Newcastle-Upon-Tyne Nearest train station: Newcastle Station

Bring your energy, your enthusiasm, and your friends and family too if you like! Join us now for an amazing volunteering experience

What you will be doing

• Cheering on our runners at the cheer spot
• Representing Make-A-Wish UK on the day with your fellow volunteers

The skills you need

• A commitment to our values and behaviours
• Excellent communication skills
• A warm, enthusiastic and friendly manner

What's in it for you

• Join an inspiring and magical organisation, where you will help children experience the anticipation and long-lasting effects of a wish
• Develop new skills and gain new experiences and relationships

Disclaimer

Make-A-Wish is committed to attracting and recruiting diverse candidates as it’s important that our trustees, employees, ambassadors and volunteers reflect the communities we serve at every level within the organisation. The organisation is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The relevant disclosure check will be requested where required.

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As a Group Coordinator, you’ll take the lead in making sure your local group reaches out to people affected by MS.

The role is varied, and will enable you to further develop your leadership, management, communication, organisation and motivation skills.

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As a Group Coordinator, you’ll take the lead in making sure your local group reaches out to people affected by MS.  The role is varied, and will enable you  to further develop your leadership, management, communication, organisation and motivation skills. 

What you’ll be doing: 

Co-ordinating your group   

• Leading other Coordinating Team volunteers to organise activities 
• Working with the Finance Volunteer and the Coordinating Team to agree, approve and monitor the group’s budget 
• Creating strong links with local MS Services andother MS Society groups, as well as local voluntary and community sector partners 
• Working with staff and volunteers to develop and monitor services or activities that meet the needs of the MS community 
• Ensuring group compliance with MS Society policies and practices 
• Leading the group to welcome all of the MS community Recruiting and supporting volunteers 
• Identifying group recruitment needs and advertising vacancies
• Shortlisting and interviewing applicants 
• Welcoming new volunteers and introducing them to the group. 
• Coordinating the ongoing support of group volunteers 
• Responding to any concerns with volunteers at the earliest opportunity and liaising with staff 
 

What you get in return:

• You’ll be part of our amazing volunteer network 
• You’ll develop new skills, which can improve your CV and employability 
• You'll be making a real difference to people's lives 
• You’ll get a say in influencing our work 
• You’ll have an induction to your role and support from your Volunteer Manager 
• You’ll gain access to Learning and Development opportunities 
• You’ll be reimbursed for any related expenses while carrying out your role 

When you join us as a volunteer, you’ll be part of a community of passionate people coming together to improve people’s lives and work towards our vision for a world free from the effects of MS. 

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton that supports, empowers, and advocates for women and children.

We aim to encourage women to become self-reliant by helping them identify their needs, make informed choices, and create their own solutions. Our services include a baby bank, a charity shop, and a range of community support initiatives for women facing crises or challenging circumstances.

Our Wolverhampton Baby Bank is a flagship project supporting families with children aged 0–3 by providing essential items and connecting them to vital community services.

About the Role

We are looking for a dedicated and organised Volunteer Office Manager (Onsite Volunteer) to oversee day-to-day administrative operations and act as the first point of contact for clients, visitors, and enquiries.

This is a key role within the organisation, ensuring smooth communication, efficient processes, and a high standard of compassionate service delivery to the community.

Key Responsibilities

• Serve as the first point of contact for all incoming phone inquiries and visitors.

• Respond to client inquiries professionally and compassionately.

• Conduct initial intake screening and gather essential client information.

• Schedule appointments and manage staff calendars.

• Maintain accurate records of calls, referrals, and appointments.

• Manage email correspondence and administrative communications.

• Prepare, organize, and securely maintain client documentation.

• Maintain digital and physical filing systems in compliance with data protection policies.

• Support day-to-day office operations and ensure smooth administrative workflow.

• Track action items from meetings and follow up with relevant staff.

• Assist in preparing reports, summaries, and operational documentation.

• Coordinate communication between staff, volunteers, and external partners.

• Monitor office supplies and maintain administrative resources.

• Ensure compliance with safeguarding, confidentiality, and organizational policies.

• Escalate urgent, complex, or sensitive cases to appropriate personnel.

What We’re Looking For

• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• Confident handling phone and client-facing interactions
• Compassionate, professional, and client-focused approach
• Ability to work independently and take initiative
• Good knowledge of Microsoft Office (Word, Excel, Outlook)
• Understanding of confidentiality and data protection practices

Experience & Qualifications

• Previous experience in office administration, customer service, or similar roles preferred.
• Experience in nonprofit, community, or healthcare settings is an advantage
• Degree in Business Administration, Management, or related field (preferred but not essential).

Why Volunteer With Us?

• Gain hands-on experience in office management and operations
• Develop leadership, communication, and coordination skills
• Work in a supportive, purpose-driven environment
• Make a meaningful impact in the lives of women and families
• Build valuable experience for your CV

Apply Now

If you’re organised, compassionate, and looking to make a real difference while building your professional experience, we’d love to hear from you.