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City Year UK
Multiple Locations
Voluntary - Expenses of £90 per week (£100 in London) plus travel reimbursement
Antrim Youth Information & Counselling Centre
Winterbourne Medieval Barn Trust
Multiple Locations
Nil - Voluntary Role
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Job description

The Compliance Officer role sits on the Board of Hidayah and is a pivotal role.

This role will have the following duties, but are not limited to:

  • To work closely with the Board to develop and deliver Hidayah’s membership strategy
  • Manage the the membership journey 
  • To promote and develop opportunities for members to participate and drive Hidayah’s work including our governance, influence and participation and engagement. 
  • To keep abreast of developments in membership, communications, Muslim and LGBT issues and develop relevant external contacts. 
  • To evaluate, learn, manage and continue improvement of membership experience (managing the end to end cycle)

Delivering a membership product 

  • To work with the Board in delivering the monthly Newsletter 
  • To collate members ideas, projects and analyse contributions for Hidayah. 
  • Working with the Board members to ensure membership processes are effectively delivered to ensure excellent customer service as well as compliance with the Data Protection Act (GDPR). 
  • Work with the Board to ensure members are at the heart of our work and that opportunities offered to them are meaningful and effective. 
  • To ensure members and other supporters have an excellent experience with Hidayah

Recruitment and retention 

  • Develop and deliver marketing plans alongside the Board to recruit new members and meet membership targets 
  • Undertake stakeholder engagement activities and events to encourage groups of organisations such as Universities, NHS organisations and other charities (LGBT and non-LGBT) to promote Hidayah’s work and membership. 
  • Undertake regular evaluations and member surveys to assess membership performance and member satisfaction, using these to inform future work. 
  • Manage the membership volunteers, monitoring output and developing the skills of staff in the team and performing supervisions 
  • Undertake other duties that may from time to time be necessary, and that are compatible with the nature of this post. 
  • Deal tactfully and sensitively with Muslim LGBTQI+ people

We are flexible around your own schedule. However, the following commitments are in place for all member of the Hidayah Board:

  • To be able to attend all Management Committee meetings and to deliver a comprehensive report to the committee each meeting with updates and to completed actions as and when they appear;
  • To aim to attend all other planning meetings as necessary when close to Hidayah events as well as the events themselves;
  • To help to fundraise for, and advertise, any Hidayah events and fundraising drives;
  • To be part of a communications group to keep up to date with Hidayah developments;
  • To contribute toward and to maintain the administration of our file sharing system ‘Google Drive’ so it is always up to date with clear records, templates and forms;
  • Enthusiasm, dedication, responsiveness, flexibility and eagerness in supporting the aims, vision and mission of Hidayah;
  • To contribute toward the Annual Report once a year;

The role is subject to a 6 months probationary period.


  • Educated to degree level or experience which demonstrates equivalent analytical ability 
  • Knowledge of quality assurance systems and their benefits for the voluntary sector 
  • Knowledge of good governance procedures for the voluntary sector 

Benefits of becoming a volunteer with Hidayah:

  • Contributing to Hidayah’s cause. 
  • Strategic experience and development. 
  • Development of professional networking skills.
  • Development of personal skills.
Additional documents
Role Descriptor (.pdf)
More about Hidayah LGBT
Hidayah LGBT

Hidayah is a registered charity organisation. We are entirely volunteer-led and managed via a committee of elected members. Hidayah is a s... Read more

Posted on: 28 May 2020
Closing date: 26 August 2020
Tags: Management,Trustees
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