Retail Volunteer

Retail area, visitors entering the West Wing and visitors leaving the House, you are likely to see everyone today. As a Retail Volunteer, you are a friendly and knowledgeable face for the West Wing.

What's involved? 

• Making every visitor feel welcome, and being able to answer visitors’ questions about Ickworth
• Having conversations with our customers about our products and purpose when the moment is right
• Selling out products and processing sales through the till
• Keeping the shop clean and tidy, re-stocking displays and pricing up items
• You are important in making sure things run as smoothly and safely as possible – this includes getting to know health and safety and evacuation procedures and being aware of overall security
• Being part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines

We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So, volunteers will:
• Be provided with the necessary induction, training, equipment and reasonable adjustments to do this role well and safely
• Be offered expenses to cover agreed travel costs between home and place of volunteering.
• Have remote access to support, news and rotas via our volunteer website

This role will suit you if you...

• Enjoy people and are keen to make each customer feel special - just channel your inner Mary Portas
• Love learning about our stock and enthusiastic about telling people about it
• Are excited at the prospect of supporting Ickworth by generating extra income

All National Trust volunteers will be asked to
• Respect and uphold the National Trust values whilst volunteering with us
• Complete training required of all NT volunteers and any role specific training
• Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity

By getting involved you could...

• Make every visitor feel welcome, and being able to answer visitors’ questions about Ickworth
• Have conversations with our customers about our products and purpose when the moment is right
• Sell out products and processing sales through the till
• Keep the shop clean and tidy, re-stocking displays and pricing up items
• Be important in making sure things run as smoothly and safely as possible – this includes getting to know health and safety and evacuation procedures and being aware of overall security
• Be part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines