Operations Coordinator (Canada)

About Roots Academy. 

Roots Academy’s Vision.

A generation of young Muslims who embody and promote a God-centred way of life.

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.

Why Does Roots Academy Exist?

Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline. 

Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.

Role Summary.

The Operations Coordinator helps the Leads Team turn decisions into execution.

Working closely with the Leads Team, this role creates visibility on what is moving, identifies what is stuck, and challenges the team to focus on what matters most.

The goal is to provide leadership with the clarity and accountability needed to move Roots forward.

Key tasks

About the Role

1. Tracking — Are We Executing?

• Attend the weekly Leads Team meeting.

• Capture key decisions, priorities, owners, and deadlines.

• Maintain a simple weekly execution tracker via Notion.

• Follow up on the highest-priority commitments.

• Identify initiatives that are falling behind or losing momentum.

2. Diagnose — What Is Blocking Us?

• Identify the 1 system bottlenecks each week.

• Work with the relevant Lead to understand the root cause.

• Determine whether the issue is related to clarity, capacity, capability, priority, or decision-making.

• Bring potential solutions and recommendations to leadership.

• Escalate issues that require Executive Team/Global Team intervention.

3. Challenge — Are We Working on the Right Things?

• Review team priorities against Roots' broader objectives.

• Challenge initiatives that are unclear, unnecessary, or overly complicated.

• Apply a first-principles approach to problem-solving.

• Recommend what the team should stop, start, or prioritize.

• Help ensure leadership attention is focused on the highest-impact opportunities.

What Your Week Looks Like

Leads Meeting — 1.5 hours

• Attend the meeting and actively engage.

• Capture decisions, priorities, blockers, and follow-ups.

Execution Tracking — 2 hours

• Review progress on key priorities.

• Follow up with Leads.

• Identify what is moving and what is falling behind.

Bottleneck Analysis — 2 hours

• Investigate the biggest operational challenges.

• Identify root causes.

• Develop practical recommendations.

Executive Prioritization — 1 hour

• Review what requires leadership attention.

• Recommend the most important priorities for the week.

What we’re looking for

• Has experience in operations, project management, strategy, consulting, or organizational leadership.

• Understands or is familiar with Islamic organizations, MSAs, or student-led environments.

• Highly organized and reliable.

• Naturally follows through.

• Thinks critically and asks "why?"

• Can identify root causes rather than symptoms.

• Is comfortable respectfully challenging leadership and team assumptions.

• Communicates clearly and concisely.

• Can distinguish between what is urgent and what is important.

• Is proactive and comfortable with ambiguity.

Most importantly, you embody amanah, ihsan, humility, and a commitment to serving the mission of Roots.

The Role in One Sentence

Ensure that what Roots decides gets executed, identify what is preventing progress, and challenge leadership to focus on what matters most.

What we have to offer

• Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE and Australia.

• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform. 

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

• Receive in-house tarbiyah sessions to develop your deen. 

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.