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Volunteer Branch Training Coordinator

Dudley, West Midlands (Hybrid)
Wednesbury, West Midlands
Walsall, West Midlands
Wolverhampton, West Midlands
Unpaid role, expenses paid

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Could you coordinate the training for the local SSAFA volunteers in your area? You don’t need a military background, just some basic I.T and admin skills, the ability to get on with a wide range of people and good written and spoken English. Get in touch with us to find out more.


What is a Training Coordinator?

There are SSAFA branches throughout the UK and overseas. Each one has a Training Coordinator to make sure that all volunteers get all the training they need for their role and that training events are organised and run for the branch. This is a key role involving administration and coordinating people.


Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.


Our SSAFA branches support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.


To offer the best possible service to our clients SSAFA volunteers need training appropriate to their role. It’s important that we keep records of all the training completed by volunteers and provide local training to meet their needs, whilst also being interesting, fun and varied. We’d love to hear from you if think you could help with this important role.


When would you be needed and where would you be based?

As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular commitment to the branch, but days and times could vary to suit you.


What would you be doing?

  • Coordinating induction and training for new volunteers
  • Completing the admin needed for new volunteer to attend local and national training.
  • Running interesting and relevant annual branch training days (minimum of one per year)
  • Maintaining an accurate list of all volunteers and the dates when training was completed.
  • Working with the Regional Trainer, branch volunteers and the Learning and Development team to identify local training needs and arrange for the required courses to be delivered.
  • Supporting and encouraging any volunteers facing barriers to completing their training
  • Providing reports to the local SSAFA branch and to SSAFA’s Central Office
  • Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
  • Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)


The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.


What can you gain from this volunteering role?

  • Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
  • Use your skills, knowledge, and experience to benefit others.
  • Appreciate that your role has a positive impact on the quality of service we can provide to clients as well as providing development opportunities for our volunteers.
  • Support and friendship from your local SSAFA branch and the wider SSAFA community
  • Experience, training, and skills that you can highlight on your CV and in job interviews.
  • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!


What training and support would you receive?

  • Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
  • Access to a range of e-learning courses
  • Support from the branch secretary, Regional Trainer and the Learning and Development Team based at our central office.
  • Reimbursement of out-of-pocket expenses
  • Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.


What are we looking for?

  • Friendly and approachable people, possibly with some experience of teaching/training and admin
  • Good written and spoken English.
  • Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
  • Ability to send and receive emails – you will receive your own SSAFA email address.
  • Ability to encourage and motivate all volunteers to undertake training.
  • Willingness to use spreadsheets/records of volunteer training.
  • Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
  • Ability to maintain confidentiality and keep information safely.
  • Access to public transport or a car to travel to meetings, events etc.


We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.


Minimum Age: 18


Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.


References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)


Is a criminal record check required? No

Posted by
Posted on: 24 May 2024
Closing date: 22 August 2024 at 10:42
Job ref: West Midlands North Branch
Tags: Admin, Advice, Information

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