Outreach Volunteer

As an Outreach Volunteer you will be assisting Outreach Workers to carry out shifts, adding vital capacity to the team, and enabling us to engage with more rough sleepers who have been referred both via StreetLink and those already known to the team. You will support with navigation, client assessments and note taking while engaging with rough sleeping clients with sensitivity and respect. You may also be helping clients access support around immigration, employment and reconnections and accommodation. The Outreach shifts for Westminster, will either involve walking long distances to different locations across Westminster, or be situated within Victoria Station or Charing Cross Station for the entirety of the shift. Outreach shifts which are situated inside stations may be a suitable volunteering option for those with physical disabilities or accessibility needs.

Please see all locations and the time commitments we are currently recruiting for in this role:

• Westminster-Monday-Sunday, early shifts: 6am-10am, late shifts: 8:30pm-12am. *Please note the minimum commitment for this role is one shift per month.
• Brent-Monday-Friday, 6am-10am, one shift per week/fortnight.
• Kensington & Chelsea-Monday, Wednesday or Thursday, 7pm-1am, one shift per week.

In this role, you will be supporting us with some or all of the following tasks: • Assisting outreach workers to carry out shifts and look for referrals. • Engaging with rough sleepers (who have just been referred to or are already known to the team) in a street setting. • Supporting clients to access appropriate support by completing assessments and establishing support plans • Supporting outreach workers with recording information. • Adhering to St Mungo’s Policies and Procedures at all times.

Do I need to have any specific skills? • Have personal resilience. • Physical ability to work on the streets (there can be a lot of walking involved) and take on early start/ late finish shifts. • Good IT skills. • Client and customer focused. • Being approachable with good interpersonal skills, enthusiasm and motivation. • Collaborative, reliable with good communication skills. • An understanding of the causes of homelessness and its impact. • Genuine interest in and commitment to St Mungo’s work and client group. • An understanding of and commitment to diversity & equality.