Participant Onboarding Coordinator (VOLUNTEER ROLE)

Lockdown ended. Loneliness didn’t.

At SUNSHINE, we're here to help, but we need your leadership behind the scenes.

Ready to Make a Real Impact? Be the First Friendly Face at SUNSHINE!

Our mission is to empower individuals by creating a warm, supportive, and safe space where they can connect and thrive. We call this The SUNSHINE Experience, and it’s about more than just giving your time, it’s about being the first friendly voice that welcomes someone into our community.

We are seeking a Participant Onboarding Coordinator to lead on the recruitment and engagement of our service users (participants). If you are a kind, empathetic, and organised individual who loves helping people feel at ease, we want to hear from you.

What You'll Be Doing:

This is a key role that directly impacts a participant's entire journey with us. You'll be the personal guide who helps people take that first brave step. Your duties will include:

• Initial Contact: Sending warm, personalised emails or making friendly phone calls to introduce yourself and SUNSHINE, and to share our Participant Registration Form.

• Friendly Assessment: Once the form is received, scheduling a brief, welcoming phone call or video chat to complete our SUNSHINE Participant Assessment Form. This is a conversation to understand their needs, preferences, and interests, ensuring they feel heard and understood.

• Service Matching: Based on the assessment, you will personally suggest and invite them to 2-3 services that are a great fit for them, such as our Monthly Coffee Mornings or Digital Inclusion and Skills Programme.

• First Session Follow-Up: Collaborating with our "volunteer buddies" to ensure the participant feels comfortable at their first session. Within a week, you'll follow up personally to see how they're doing and whether they would like to attend another session.

• Managing the Participant Journey: Acting as a consistent point of contact for new participants, answering their questions, and ensuring a smooth transition into our community.

• Data Management: Meticulously tracking participant engagement and progress to ensure our services remain relevant and effective.

Why You'll Love Being a SUNSHINE Participant Onboarding Coordinator:

• Be a Leader: You will be the face and voice of our welcome, directly shaping our participants' first impressions.

• Grow with Us: This role offers fantastic professional development in communication, community engagement, and programme management.

• Join a Family: You'll be part of a warm, supportive, and passionate community of like-minded people dedicated to our mission.

Ready to start your SUNSHINE Experience?

We're excited to see your application and learn how your unique skills can help our community shine. Apply today and become a part of something truly special.

Let’s not forget how lockdown made us feel. Let’s make sure SUNSHINE is always ready to respond—with heart and with structure.

We don't currently have a website as it's in development, but you can find us on social media @SUNSHINEChty.