Training/Learning and Development Coordinator (VOLUNTEER ROLE)

Volunteer Role: Training/Learning and Development Coordinator

SUNSHINE Charity (London)

We created SUNSHINE to tackle the loneliness problem head-on. Our mission is simple: to bring people together, spread joy and community spirit, and deliver services and support to those living with loneliness. We do this by:

• Fostering Connections: We create safe and welcoming spaces where people can meet, chat, and form genuine friendships.

• Enhancing Wellbeing: Our activities are designed to be fun and engaging, lifting spirits and promoting a positive outlook.

• Transforming Lives: Every interaction, no matter how small, has the power to make a huge difference in someone's day, and ultimately, their life.

Our Vision

A world where everyone feels connected, valued, and a part of a vibrant, compassionate community.

Our Values

• Joy: We believe in the power of happiness to change lives.

• Connection: We create bridges, not walls.

• Community: We are a family, united by a shared mission.

• Empathy: We listen, we understand, and we care.

​Commitment: Approximately 4-6 hours per week (flexible, project-based work, with specific time required around induction cycles).

Location: Primarily remote/home-based.

Reports To: Programme Manager/Charity Director.

Role Purpose

The Training/L&D Coordinator will design, develop, and coordinate the delivery of high-quality training materials for all SUNSHINE volunteers. This role ensures volunteers are equipped with the skills (both technical and soft) necessary to deliver engaging, safe, and 'sunshine-filled' activities that effectively combat loneliness.

Key Responsibilities

1. Content Design and Development:

• Design and maintain the core Volunteer Induction Programme content, ensuring it reflects the SUNSHINE's mission, policies (Safeguarding, Confidentiality), and practical role expectations.

• Develop specialised training modules tailored to specific roles, such as:

  • Active Listening and Communication skills for Event/Activity Volunteers.

  • Digital Safety and Inclusion training for the Digital Programme.

  • Managing Group Dynamics for Programme Facilitators.

• Create engaging, accessible training materials, including presentations, handbooks, quizzes, and short online resources.

2. Training Delivery and Coordination:

• Coordinate and schedule the delivery of training sessions, liaising with the Programme Manager and DSL to ensure mandatory content is covered.

• Potentially deliver training sessions yourself or organise and brief expert volunteers/staff to lead sessions.

• Manage the training calendar and ensure all required volunteers and staff are booked onto sessions.

3. Monitoring and Evaluation:

• Implement simple mechanisms to evaluate the effectiveness of training (e.g., post-training quizzes, feedback forms) to measure comprehension and skill transfer.

• Maintain comprehensive records of all volunteer training completion, ensuring compliance with safeguarding requirements.

• Update training content regularly based on feedback, evaluation results, and changes in charity policy or programme delivery.

Person Specification

• Essential:

  • Learning Design: Proven experience in designing training programmes or educational content (professional or voluntary).

  • Communication and Delivery: Excellent presentation skills and confidence in facilitating small group discussions or workshops.

  • Organisational Skills: High level of attention to detail for managing content versions and training schedules.

  • IT Proficiency: Comfortable using standard presentation software (e.g., PowerPoint/Google Slides) and managing simple online learning resources.

• Desirable:

  • Experience working with adult learners or volunteers from diverse backgrounds.

  • Formal qualification or training in Learning and Development (L&D), HR, or Adult Education.

Next Steps to Apply

If you have a knack for turning essential policies and soft skills into engaging, high-quality learning experiences, please submit your CV and a brief description of how you would design a 30-minute training session on 'Active Listening for Isolation'.

SUNSHINE

Loneliness Charity in London