Social Media Community Officer
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Social Media Community Officer to help manage engagement across our social media platforms.
This role focuses on responding to comments and messages, supporting our online community, and helping maintain a respectful and safe space for discussion.
You will work closely with our social media and safeguarding teams to ensure interactions are handled professionally and responsibly.
Key Responsibilities
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Monitor comments, replies, and direct messages across social media platforms
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Respond to community questions and engagement in a professional and respectful tone
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Help maintain a safe and respectful online environment
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Flag safeguarding concerns or harmful content to the appropriate team members
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Support healthy and positive community discussions
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Share feedback and insights from the community with the wider team
What We’re Looking For
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Experience in social media engagement, community management, moderation, or customer support
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Strong written communication skills
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Ability to handle sensitive conversations with professionalism and empathy
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Reliable, responsible, and comfortable following safeguarding guidelines
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Interest in social impact, advocacy, or community work
Experience with platforms such as Instagram, TikTok, YouTube, X, or LinkedIn is helpful but not essential.
Training & Support
You will receive guidance on:
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safeguarding protocols
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engagement guidelines
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escalation procedures
You will always have team support when handling complex situations.
Location
Remote role (UK preferred).
Registered Charity 