Mystery Shopper Volunteer

Looking for a flexible and rewarding way to volunteer? Join our Marketing Team as a Mystery Shopper!

In this role, you’ll act as someone searching for care for a loved one, helping us enhance the experience for families navigating this important decision. You’ll play a key role in helping us assess how we support families during this important time and help us identify ways to improve.

No specialist skills are needed, just good listening and communication skills and a willingness to share your honest feedback. We’ll provide a full induction, guidance and ongoing support, so you’ll feel supported every step of the way.

Volunteers will need access to a phone and an email address, which you should be comfortable using as part of this role. Any out-of-pocket expenses will be reimbursed.

Make a difference with your time and skills while learning something new. Apply now and help us ensure we’re offering the very best support to families looking for care.

What you will be doing In this role, you will help us better understand the experience of people who contact our care homes when looking for care for their loved ones. Acting as a potential customer, you will:

• Make telephone and email enquiries to selected OSJCT care homes.

• Evaluate different aspects of the call, such as whether you were invited to visit the home and how your questions were handled.

• Record details of the interaction in a provided format, noting areas where the experience excelled and where it could improve.

• Assess follow-up actions, such as the promptness and quality of any subsequent emails or calls you receive from the care home.

The skills you need

• The ability to communicate effectively, both written and spoken, to ensure findings are recorded clearly and accurately.

• Attention to detail and a willingness to provide honest feedback.

• The ability to maintain confidentiality and handle information sensitively and responsibly.