Santa's Grotto Volunteer

Help create magical Christmas memories for children and families this festive season by becoming a Santa's Grotto Volunteer!

We're looking for enthusiastic volunteers to Elf us bring the magic of Christmas to life at our Santa's Grotto in Cardiff's Winter Wonderland.

Whether you're keen to step into Santa's boots or become one of Santa's helpful Elves, you'll play an important role in creating a fun, welcoming and memorable experience for the children and families who visit us.

By volunteering in the grotto, you'll be helping us raise vital funds and awareness to ensure no family in Wales lives their child's short life alone.

Considerations:

Age requirement: 18+

Location: Santa's Grotto, Cardiff Winter Wonderland, City Hall Lawn, Cardiff CF10 3ND

Commitment: Flexible. Shifts typically last 3–4 hours between 26 November and 23 December.

Thursdays & Fridays: 5:00pm - 8:00pm
Saturdays & Sundays: 12:00pm - 8:00pm
Monday 21st, Tuesday 22nd & Wednesday 23rd December: 12:00pm - 8:00pm

Background checks: Santa Volunteer - Enhanced DBS required
Elf Volunteer - No DBS required

Santa’s with existing DBS check preferred, but Tŷ Hafan will cover the cost of any new DBS checks required.

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan's Volunteer Expenses Guidance. Volunteers who wish to claim expenses should follow the agreed process and let the Volunteering Team know in advance.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

Activities include:

• Meeting, greeting and chatting to children and their families (Santa)
• Helping create a magical and memorable festive experience
• Giving gifts to children visiting the grotto (Santa and Elves)
• Taking cash and card payments (Elves)
• Taking photographs of children with Santa (Elves)
• Welcoming and supporting families throughout their visit (Elves)

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.