HR and Volunteering Manager / Lead - VOLUNTEER ROLE

Volunteer HR & Volunteering Manager/Lead (Building Culture, Community & Volunteer Excellence)

Unlock YOUR Potential – Adult Social Mobility Charity

Location: Remote

Hours: Flexible

Type: Volunteer Leadership Role

Help Build a Thriving, Supportive Volunteer Community That Changes Lives

Unlock YOUR Potential is an ambitious adult social mobility charity dedicated to supporting people from deprived communities to gain the skills, confidence, and opportunities they need to transform their lives. Through programmes in employability, personal development, wellbeing, and life skills, we empower adults to break cycles of disadvantage and step into brighter futures.

As we grow, we are seeking a passionate, people‑focused HR & Volunteering Manager/Lead to help us build a warm, inclusive, close‑knit volunteer culture — one where every volunteer feels valued, supported, and part of something meaningful.

Your leadership will shape the heart of our organisation: our people.

The Role: Volunteer HR & Volunteering Manager/Lead

This is a key leadership role responsible for creating an exceptional volunteer experience from first contact to long‑term engagement. You will design and lead our volunteer recruitment, onboarding, culture‑building, and retention strategies, ensuring that Unlock YOUR Potential becomes a place where volunteers feel inspired, connected, and proud to contribute.

You will work closely with the Founder and leadership team to build a strong organisational culture rooted in compassion, professionalism, and shared purpose.

What You’ll Do

Volunteer Recruitment & Onboarding

• Lead the full volunteer recruitment cycle — from role design to interviews to selection.

• Create a welcoming, inspiring onboarding journey that sets volunteers up for success.

• Develop clear volunteer pathways, role descriptions, and expectations.

Culture, Community & Engagement

• Build a warm, supportive, close‑knit organisational culture where volunteers feel valued and connected.

• Develop initiatives that strengthen community — team meetings, recognition, social connection, and shared learning.

• Ensure volunteers feel heard, appreciated, and part of a mission‑driven family.

Volunteer Management & Support

• Provide ongoing support to volunteers and volunteer leads.

• Help resolve issues with empathy, fairness, and professionalism.

• Maintain volunteer records, policies, and compliance in line with best practice.

Strategic HR & Organisational Development

• Shape HR policies, processes, and systems that support a healthy, ethical, inclusive organisation.

• Advise the Founder and leadership team on people‑related matters, culture, and volunteer strategy.

• Contribute to the overall strategic direction of the charity as a key member of the leadership team.

What You’ll Bring

• Experience in HR, volunteer management, people development, or organisational culture.

• A natural ability to build relationships, trust, and community.

• Strong organisational and communication skills.

• A warm, supportive, and people‑centred leadership style.

• A passion for social mobility, equality, and empowering adults to thrive.

• Integrity, empathy, and a commitment to creating a positive volunteer experience.

• A collaborative, mission‑driven mindset.

What You’ll Gain

• A senior leadership role shaping the culture and people experience of a national charity.

• The opportunity to build a volunteer community that is supportive, joyful, and deeply connected.

• A meaningful addition to your HR, leadership, or organisational development portfolio.

• Flexible volunteering that fits around your life and commitments.

• The fulfilment of knowing your work is helping adults transform their lives — and helping volunteers find purpose and belonging.

Be the Heart of a Mission That Matters

If you’re ready to use your HR and people‑leadership skills to build a compassionate, energising, and empowering volunteer community, we would love to hear from you.