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Vocational Services Volunteer Roles

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Page 1 of 11
Remote
Unpaid role, expenses paid
Voluntary
Job description

Role Description

Role Summary

Your primary responsibility is to lead one of the Association’s seven departments of volunteers. Each department contains a number of volunteer teams, each led by a Team Lead.

You will be supported by the CEO, who will act as your main point of contact and line manager. You will also have access to the support of our other staff and Heads of Department.

Company: Nightline Association

Role: Voluntary role, travel expenses reimbursed

Term Limit: Three years, with the possibility to be extended.

Location: Remote working, open to applicants across the UK

Supported by: CEO

Accountable to: CEO

Services Department

The Nightline Services Department is split into four teams:

  • Accreditation Team - ensuring that Nightlines are operating consistently within the Good Practice Guidelines (GPGs). Developing the GPGs to be in line with sector best practice.

  • Setup Team - ensuring that new Nightlines are set up smoothly and with our guidance. 

  • Policy Team- maintaining a library of best practice policy templates and supporting Nightline with the development of their policies. 

  • Training Team - ensuring that the practices of all Nightlines is suitable for training new volunteers. 

You will be responsible for overseeing these teams, including the work they produce and their strategic direction.

Duties and Responsibilities

Heads of Department are expected to delegate where appropriate and to seek support where needed.

Department Management

  • Strategically direct your department, in order to keep its goals and priorities in line with the strategy and plans of the Association.

  • Oversee and monitor the delivery of all department projects and activities, ensuring these are meeting the Association’s strategy, aims and plans.

  • Approve documentation and products produced by your department. 

  • Line manage Team Leads in your department, including monthly meetings and welfare checks.

  • Support and supervise department volunteers to ensure they carry out their duties effectively by providing clear communication, support, motivation, facilitation, supervision and leadership.

  • Oversee the recruitment of new volunteers within your department and plan for capacity and need

  • Appoint, or act as, a temporary replacement for vacant volunteer roles in your department.

  • Where necessary, work with the CEO to apply the Association’s disciplinary procedures, seeking support if needed.

  • Exhibit and promote effective team working.

  • Directly contribute to projects as appropriate to support the volunteer teams.

  • Keep abreast of developments in your department’s area of work in the charity context.

  • Keep abreast of developments within the wider sector, actively seeking opportunities for external collaborations where appropriate.

Communication

  • Report on progress to the rest of the Senior Management Team, ensuring results are evaluated and evidenced.

  • Communicate effectively and clearly with volunteers, staff, Trustees, Nightlines, and other Heads of Department with openness, respect and transparency.

  • Build relationships and create links between departments and teams. 

  • Clearly set out the needs of your department at the senior management level.

Meetings & Events

  • Organise and run online department meetings on a regular basis to discuss operational activities, plans and ensure oversight of department activity.

  • Attend monthly online Senior Management team meetings to share ideas, information and tasks.

  • Contribute to the planning and running of Association Away Days, Regional Conferences (November) and the National Conference (a long weekend in June/July) and encourage department volunteers to take part in these.

Governance & Accountability

  • Attend a monthly one-to-one meeting with the CEO to update on progress, consider new projects, report risks, issues and budget requirements.

  • Provide verbal and written updates and reports as required.

  • Set and implement suitable policies & procedures within your department, in line with the Association’s wider policies, procedures and other governing documents.

  • Authorise expenditure and expenses in line with your departmental budget and to the level agreed by the CEO.

  • Seek approval from the CEO, or Trustees, when required.

Essential Experience and Skills

  • Able to lead, motivate, and work as part of a multidisciplinary team.

  • Volunteer management and/or leadership experience.

  • Highly developed organisational, planning, and communication skills.

  • Self-motivated with effective time management skills and delegation.

  • Personable, supportive, and approachable.

  • Ability to act impartially and always in the best interests of Nightlines and the students they serve.

  • Understanding of and commitment to the Association’s values and to supporting and developing the Nightline community.

Desirable Experience

  • Experience of project management 

  • Experience formulating/implementing a strategy

  • Prior experience with a Nightline service and/or the Nightline Association.

  • Understanding of Nightline or other helplines, or the wider mental health, higher education or charity sectors.

  • Prior experience prioritising across workstreams or tasks.

  • Prior experience at a helpline, particularly in the mental health sector.

  • Experience with Training.

  • Experience with the Good Practice Guidelines for Nightlines.

  • Experience with Policymaking.

Application resources
Posted by
Nightline Association View profile Company size Size: 1 - 5
Posted on: 27 May 2024
Closing date: 14 June 2024 at 20:00
Job ref: 67
Tags: Admin,Vocational/Services

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