Volunteer Customer Experience Cinema

Customer Experience Volunteers (Cinema) play an important role in supporting the smooth operation of film screenings at the Studio.

Working alongside a member of the Customer Experience team, you will help create a welcoming, safe and enjoyable experience for customers attending our cinema screenings. This role provides additional support to the team member working within the Studio, helping to strengthen customer service, security and emergency response arrangements.

You will be a visible and approachable presence for customers, providing assistance where needed and helping to ensure the cinema environment remains welcoming, safe and well presented throughout the screening.

About You - What You Bring

• Has a passion for film and an interest in supporting our cinema programme.

• Enjoys providing excellent customer service and creating a welcoming atmosphere.

• Is reliable, professional and comfortable working as part of a team.

• Is confident working independently and able to remain proactive during quieter periods.

• Has good awareness of their surroundings and can respond calmly to customer needs or unexpected situations.

Cinema screenings can vary in attendance, and some sessions may be quieter than others. The successful volunteer will be someone who remains engaged, professional and proactive, recognising that maintaining a welcoming and safe environment is important even during quieter periods.

Previous customer service or cinema experience is desirable but not essential. Full guidance and support will be provided.

Due to film ratings volunteers need to be a minimum of 18 years old.