Helpline Volunteer

Volunteers are an essential part of the work we do at YANA.

Many people involved within agriculture can feel isolated, depressed or unable to cope as well as normal. 

95% of farm workers under 40 cite poor mental health as the biggest problem they face today. Farm Safety Foundation (2023) 

That’s why the YANA helpline is a vital service for our agricultural communities in East Anglia.

Listening makes a difference

We are looking for empathic and sensitive individuals who want to make a positive difference to people’s lives. 

Training for our Volunteers

With full training and support, our Helpline Volunteers develop their skills and knowledge, while offering compassionate, real-time support to over 18’s on the phone through our Helpline. 

Could you be part of our Helpline team?

If you want to make a real difference, are happy listening and talking on the telephone, and are able to offer at least 3-4 hours of your time each month have a look at our recruitment pack to see how you can make a difference as a Helpline Volunteer. 

The role of a Helpline Volunteer is to provide confidential support to people who contact YANA for help, alongside the wider team, ensuring the services maintain YANA’s high standards and provides effective support to those in need.

You will be part of a team who provide a professional and responsive helpline service, supporting people in agriculture and rural businesses struggling with poor mental health and other matters which may include things such as work issues, relationship problems, and financial pressures.

“Ultimately, what I’ve learned the most is that the impact of a simple phone call can be life changing. For me, that’s the reason I volunteer on the YANA Helpline.” Current Helpline Volunteer 

This is a home working role with a wider team available to support remotely.