Volunteer roles for the Mental Health sector

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

The Listening Place is a volunteer-led charity aiming to transform how we support people who feel suicidal.  Our trained volunteers are part of a team delivering face-to-face, confidential, ongoing support to thousands of people each year.  They help create the warm and welcoming environment that encourages people struggling with suicidal thoughts and feelings to talk openly without being judged or given advice.   

Helping Volunteers are responsible for welcoming visitors onto our premises, providing a warm and welcoming atmosphere (along with a cup of tea), and supporting our Listening Volunteers to help everything run smoothly.

We are looking for volunteers who have the empathy to greet distressed visitors, the willingness to undertake a variety of admin and other tasks and the resilience to support their team.  Our HVs need to be proactive, self-starters and team players with a basic understanding of IT. We ask for a weekly commitment of four hours for a period of at least six months.

We are primarily recruiting Helping Volunteers for our new site near Liverpool Street. We also have limited vacancies available at our other sites in Hammersmith, Pimlico and Kings Cross.

Volunteering Manager: Build Our Team of Champions at SUNSHINE Charity!

Are you an experienced HR or Volunteer Management professional passionate about creating supportive environments and empowering people? SUNSHINE Charity is a brand-new UK charity dedicated to fighting loneliness and social isolation, and we need your expertise to build and nurture our most valuable asset: our people.

We're searching for a dedicated Volunteering Manager to volunteer and help us establish the policies and practices and set up of our Volunteer Management and Volunteering Programme functions that will ensure our team of volunteers are happy, well-supported, and highly effective. This is a unique opportunity to lay the groundwork for a charity committed to bringing light and connection to vulnerable individuals.

What You'll Be Doing:

You'll play a pivotal role in setting up our people infrastructure, including:

• Developing core HR/Colunteering policies and procedures tailored for a charity setting, covering areas like recruitment, onboarding, performance, and well-being.

• Creating a robust volunteer management framework, including recruitment strategies, clear role descriptions, induction processes, training plans, and retention initiatives.

• Advising on best practices for safeguarding, ensuring the safety and well-being of both our beneficiaries and our team.

• Ensuring compliance with relevant employment law and charity regulations concerning staff and volunteers.

• Helping to foster a positive and inclusive organisational culture where everyone feels valued and supported.

• Potentially assisting with the initial recruitment efforts for our first key volunteer and staff roles.

Who We're Looking For:

• An HR or Volunteer Management professional with demonstrable experience in developing policies, managing recruitment, and supporting teams.

• Strong understanding of UK employment law and best practices in volunteer management.

• Experience with or knowledge of safeguarding principles within a charitable context is highly desirable.

• Excellent interpersonal and communication skills, with an empathetic and pragmatic approach.

• Someone passionate about our cause – combating loneliness and fostering connection.

• Highly organised, detail-oriented, self-motivated, and capable of working independently.

What We Offer:

• The incredible opportunity to be a founding builder of the internal backbone of a vital new UK charity.

• A truly rewarding experience knowing your skills enable a compassionate team to deliver life-changing services.

• An opportunity to build your portfolio with significant pro-bono work in the charity sector.

• The flexibility to volunteer part remotely and manage your hours, balancing with your existing commitments.

• A collaborative and appreciative team that values people-centred approaches.

If you're ready to use your HR and people management expertise to help us build a strong, supportive foundation for SUNSHINE Charity, we'd love to hear from you!

CLOSING DATE: Friday 8th August 2025, before 5pm

Join SUNSHINE Charity and help us create a flourishing team dedicated to bringing connection and hope!

Join the Board of Trustees at SUNSHINE Charity: Help Us Combat Loneliness!

Are you passionate about making a tangible difference in people's lives? Do you have the vision and expertise to help steer a brand-new UK charity dedicated to fighting loneliness and social isolation?

SUNSHINE Charity is launching, and we're building our inaugural Board of Trustees. This is a unique and incredibly rewarding opportunity to shape our strategic direction, ensure robust governance, and help us bring sunshine, connection, and confidence to individuals experiencing social isolation across the UK.

We are seeking dedicated and enthusiastic individuals for the following key volunteer roles:

1. Vice Chair (Board of Trustees)

• Role: To support the Chair in leading the Board, ensuring effective governance and strategic oversight. You'll deputise for the Chair when needed and help drive key initiatives.

• Skills: Proven leadership experience, excellent communication, strong understanding of good governance, strategic thinking, and a commitment to our mission.

2. Treasurer (Board of Trustees)

• Role: To oversee the charity's financial health, ensure sound financial management, budgeting, reporting, and compliance with charity accounting regulations. You'll be instrumental in establishing our financial processes.

• Skills: Strong financial acumen, accounting qualifications (desirable but not essential), experience with financial management, attention to detail, and a commitment to transparency.

3. Secretary (Board of Trustees)

• Role: To ensure the charity operates legally and ethically, maintaining accurate records, managing board meeting logistics, and overseeing compliance with the Charity Commission and other regulatory bodies.

• Skills: Excellent organisational skills, attention to detail, strong administrative capabilities, understanding of legal compliance (especially GDPR and charity law), and good communication.

4. Trustees (General)

• Role: To contribute to the overall governance, strategic planning, and oversight of SUNSHINE Charity. We are particularly interested in individuals with expertise in:

  • Charity Law & Governance

  • Fundraising & Income Generation

  • Marketing & Communications

  • Programme Development & Impact Measurement (especially in social welfare/mental health)

  • Human Resources & Volunteer Management

  • Safeguarding

• Skills: Strategic thinking, a willingness to contribute actively to discussions, a commitment to our beneficiaries, strong communication, and a genuine passion for our cause.

What You'll Bring to the Board:

• A passion for combating loneliness and fostering community connection.

• A strategic mindset and the ability to contribute to high-level decision-making.

• A commitment to good governance, financial prudence, and ethical conduct.

• The ability to dedicate time for board meetings (e.g., quarterly, plus sub-committee work) and preparation.

• Relevant professional experience or expertise that aligns with one of the key areas listed above.

• A willingness to work collaboratively within a new, dynamic team.

What We Offer You:

• The incredible opportunity to be a founding member of a vital new UK charity.

• The chance to directly impact the lives of individuals experiencing social isolation.

• A rewarding and stimulating experience at a strategic level.

• An opportunity to expand your network and work with a dedicated team.

• The satisfaction of creating a lasting positive legacy within your community.

All Trustee roles are voluntary, but reasonable expenses will be reimbursed. All appointments will be subject to satisfactory references and a DBS check.

If you're ready to use your skills and experience to help shape a brighter future for those affected by loneliness, we want to hear from you!

CLOSING DATE: Friday 8th August 2025, at 5pm

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift's Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders and Mentors who can run shifts and cover additional shifts as necessary. We are looking to fill the following positions and shifts:

• Leader, Mondays (5pm - 7pm)
• Mentor, Mondays (5pm - 7pm)
• Leader, Thursdays (5pm - 7pm)
• Mentor, Thursdays (5pm - 7pm)
• Mentor, Fridays (7pm - 10pm)
• Leader, Saturdays (TBC*)
• Mentor, Saturdays (TBC*)
• Leader, Sundays (5pm - 7pm)

*We are currently finalising future opening hours on Saturday. Please apply for this particular shift if general availabilty on Saturdays is good.

Leaders and Mentors will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are 2-3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders and Mentors will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders and Mentors:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders & Mentors processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. If a Leader, work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified and, if a Mentor, take over responsibility for shifts when Leader and DSL have to address a safeguarding crisis.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.

***Please note, we are currently advertising two befriending roles. This listing is for in-person befriending in Bristol and South Gloucestershire.

We are also recruiting for remote befrienders (over the phone/videocall). Please see separate advertisement for this role***

Womankind is recruiting reliable and resilient women to join our Volunteer Befriending Service, able to commit to 2-3 daytime hours each week for one year. Befrienders encourage and support vulnerable women to become more independent, empowering them to make their own decisions, find new hobbies and get involved in their local community.

Training:

Befrienders receive 3 in person taught sessions of comprehensive training over one weekend in-person, with an additional 3 online sessions, plus additional home study

between sessions. Our training comes with over 30 years of experience working in women’s mental health, giving volunteers the very best preparation for the role, and a support network of like-minded women.

The Role:

Upon the completion of training, each volunteer is matched with one woman who has experienced childhood abuse, trauma, sexual violence and/or domestic abuse, and will be experiencing mental ill health and social isolation.

As a befriender you would be expected to commit to 2-3 hours on a weekly basis for one year and attend monthly group and individual supervision.

You and your befriendee would start by getting to know each other and gradually, getting out and about. As the relationship develops, you would support and empower her to make changes and develop her confidence in doing everyday things such as getting the bus, joining a class or finding a new hobby.

You would also support her emotionally, using active listening skills and providing her with the space to discuss the issues she is struggling with and be expected to demonstrate a healthy and boundaried relationship.

You:

You will be enthusiastic and interested in helping another woman improve her mental health and wellbeing, be honest and friendly with good communication skills, confident in social situations, non-judgmental, reliable, patient and a good listener.

The befriending role can be challenging and emotionally overwhelming at times, therefore we need befrienders who have adequate life experience and feel emotionally robust and resilient enough to take on the role. We welcome volunteers with personal experience of mental health and other relevant issues but will require you to have at least a one year period of stability and ideally to have received professional help like counselling in your recovery.

Please note, there is very limited availability for women who can only volunteer during the evenings and weekends.

Because of the nature of the role it is only open to women applicants and is exempt under Schedule 9 Part 1 Equalities Act 2010.

At Womankind we recognise that while women share many characteristics and experiences as a result of living within a patriarchal society, women belonging to marginalised groups experience discrimination on multiple fronts. It is really important to us that the women who use our services feel represented amongst our volunteers. We welcome applicants from all backgrounds and walks of life, especially from groups which are marginalised and underrepresented in our organisation, such as working class women and Black and Minoritised women.

What Past Befrienders Say:

“Through doing the befriending training, I have been able to broaden my knowledge of mental health services in the Bristol area, inspiring my future ambitions.”

“The training has given me the toolkit I need to be a good listener and to motivate my befriendee to live her best life and move on from her past. I can't recommend Womankind enough!”

“Womankind is doing amazing and essential work for women and I am incredibly proud to have the opportunity to be involved.”

Do you love to lend an empathetic ear? 

Be a part of an amazing group of women supporting other women.

The Womankind helpline offers emotional support to women struggling with their mental health and past experiences. Helpline volunteers offer empathy and nonjudgmental listening to the women who contact us over the phone and webchat.

Womankind is an established charity helping hundreds of women every year to improve their mental health and wellbeing.  Our wonderful volunteers are the backbone of our organisation. We need you!

Whether you are looking for work experience, community, to learn, develop new skills or fulfil a passion to help other women, volunteer with us!

Training 

Our training comes with over 30 years’ experience of working with women’s mental health and will fully equip you to work on our helpline.

Over 6 sessions, our training covers a range of topics from women’s mental health to sexual violence and domestic abuse.

The dates and structure of our autumn training will be:

• Session One - Friday 10th October – 10am-4pm at our offices in Brunswick Square

• Session Two – Sunday 12th October – 10am-4pm at our offices in Brunswick Square

• Skills Practice - week commencing 13th October - 2-hour remote skills practice at home to be arranged with your training triad

• Session Three - Friday 24th October – 10am-4pm at our offices in Brunswick Square

• Session Four – Sunday 26th October – 10am-4pm at our offices in Brunswick Square

• Skills Practice - week commencing 27th October - 2-hour remote skills practice at home to be arranged with your training triad

• Session Five - Monday 3rd November – 7-9pm online

• Webchat Skills Practice - week commencing 3rd November - 2-hour remote skills practice at home to be arranged with your training triad

• Session Six - Monday 10th November – 7-9pm online

• Post-training Interview – to be arranged on a one-to-one basis after 10th November 

The Role 

Once you have successfully completed the training, you will be offered a place on our helpline. Each volunteer works the same shift every week, with the same volunteers – so you can make friends and support each other on shift!

You can come into our offices to do your shift or work remotely if you have a confidential and quiet space at home.

Your role will be to offer empathic, non-judgemental listening support to the women who contact us on the phone or through our webchat, with calls or chats lasting up to 50 minutes. You will also take more administrative calls, where you will talk about our counselling services and calls where you need to signpost to other services. Our training will fully equip you for this as well.

A three-hour shift includes: 

30 minutes to check in with your supervisor at the beginning 

2 hours taking calls or chats on the helpline 

30-45 minutes to debrief with the other volunteers and your supervisor at the end of your shift

You will also be expected to attend group supervision with all the other volunteers, which runs in the evening on alternating Mondays and Wednesdays each month.

There will always be a supervisor available during your shifts to support you, and we often run extra training to support the work you do on the helpline.

You 

We are looking for volunteers who are enthusiastic and interested in supporting other women to improve their mental health and wellbeing. You will be honest, friendly and reliable with good communication skills, as well as a non-judgmental and patient listener.

The helpline role can be challenging and emotionally demanding at times. Therefore, we need women who have adequate life experience and feel emotionally resilient enough to take on the role. We welcome volunteers with personal experience of mental health and other relevant issues, but we require you to have had a one-year period of stability at least before starting the training.

While most of our helpline opening hours are during the daytime, we have two evenings shifts on Mondays and Tuesdays. 

What Past Helpline Volunteers Say 

‘Womankind is doing amazing and essential work for women, and I am incredibly proud to have the opportunity to be involved’.

‘Having completed the helpline training, I have never been in a learning environment in which I felt so supported and received so non-judgementally. It felt like a huge privilege to get to hear such expertise and insights’. 

Thank you for your interest in volunteering with VoiceAbility.

About VoiceAbility

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

Why Volunteer with VoiceAbility

Volunteering with VoiceAbility allows you to make a difference in your local community, allowing us to help and support everyone to have a voice that counts.  The roles we have available will challenge you, developing your communication skills, allowing you to gain professional experience that can be used in your future career, learn new things about yourself and others, meet new people, and have fun.

Volunteer Positions Available

We're recruiting for the following voluntary positions:

• Relevant Persons' Representative (RPR) Support Volunteer

Relevant Person’s Representative (RPR) Support Volunteers

People in care homes should have a voice to communicate their needs wishes and wants. Some people need support with this, but don’t have friends and family available to assist them.  This means they’re entitled to have support from an RPR and volunteer, who are there to make sure they get the care they deserve.  Your role as an RPR Support Volunteer is to collaborate with the VoiceAbility RPR to make sure a person’s views are listened to when decisions are made about their care. 

As an RPR Support Volunteer you might: 

• Visit people in their care home, to make sure they’re getting the right care and support
• Talk with them about their feelings, thoughts and wishes
• Raise concerns
• Keep detailed notes and records
• Make a real difference to someone’s life 

Volunteering opportunities are available Monday to Friday between 09:00 and 17:00.  You will need to be over 18 years old and be living in the UK.

Safeguarding Commitment Statement

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.

ED&I Statement

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to register your expression of interest

To find out more click on “Apply Now” and fill out our short expression of interest form.

Volunteer Outreach & Partnership Specialist (Black British Caribbean Focus)
Remote | Min. 3 days/week | Volunteer | Monthly London meet-ups

Are you passionate about justice, healing, and truth-telling in the Black British Caribbean community? Do you believe in the power of voice, visibility, and strategic collaboration? Join us.

About Us
We are a new CIC podcast and media platform that provides a safe space for survivors of childhood sexual trauma within the Black British Caribbean community to tell their truth—and shame the devil. Through storytelling, cultural therapy, and partnership building, we aim to heal and empower.

We're now recruiting a Volunteer Outreach & Partnership Specialist to lead one of the most critical arms of our CIC.

Your Role

1. Guest Outreach & Curation (Primary):

• Lead strategy to find, vet, and schedule guests from the Black British Caribbean community who are ready to share lived experiences of childhood sexual trauma in a respectful, empowering, and supported environment.

• Manage the guest outreach pipeline via Airtable, Trello, or Notion.

• Liaise with our team to ensure a trauma-informed, mission-aligned guest journey.

2. Partnerships & Sponsorships:

• Identify and secure sponsorships and partnerships with charities, organisations, government bodies, and brands aligned with our values.

• Build and maintain a network of long-term collaborators in mental health, therapy, media, and advocacy.

• Align partnerships with growth, impact, and fundraising goals.

3. General Duties:

• Attend monthly in-person team meet-ups (Greater London).

• Collaborate with other CIC team members.

• Represent our values: knowledge of self, community love, and truth-telling.

What You Bring

• Strong ties to the Black British Caribbean community (through lived or professional experience).

• Background or skills in: outreach, journalism, PR, charity work, sales, safeguarding, or project management.

• High emotional intelligence; trauma-informed or open to learning.

• Independent, reliable, and values-aligned.

Commitment & Benefits

• Time: 3 days/week minimum (flexible, remote)

• Location: Remote with monthly London meet-ups

• Term: Min. 6 months (potential for paid role as CIC grows)

• Perks:

  • Travel expenses and refreshments for meet-ups

  • Access to CIC wellness/therapy sessions

  • LinkedIn recommendation + CPD

  • Credit on podcast and future documentary

  • First access to paid roles

Why Join Us?
This is more than outreach—it's movement-building. You’ll shape the foundation of a powerful podcast, media, and mental health platform for our community. You'll work closely with the founder and gain access to networks, healing spaces, and career-shaping experiences.

Apply Now
Click Apply and in 300 words, tell us why this mission speaks to you.

We are working in partnership with Andover Mind, the charity has been working in the local area since 1984, and more recently in Romsey, Basingstoke and Aldershot, providing support, advice, and information for anyone affected by mental health distress.  They also deliver training and encourage local people to talk about mental health to help break down the stigma which surrounds the subject. 

A new three-year business plan was recently agreed, and its implementation is underway.

Andover Mind is now seeking to appoint Trustees to add diversity to their Board of Trustees.  The Board provide collective governance leadership of the organisation, and the Trustees will play a key role in setting the strategic direction of the organisation and overall policy, defining goals, establishing targets and evaluating performance against agreed targets, as set out in the business plan.

They are looking for new trustees with a range of skills and experience, different backgrounds and all walks of life. This might include those with lots of experience and those who may have less and keen to have their first Board appointment. 

Is this you:

• With or without trustee experience
• Mental health or lived experience
• Finance, HR, legal, fundraising or digital/marketing
• Health and social care
• Community leadership/partnership or youth engagement
• Commitment to attend approximately 6 – 10 board meetings a year
• Passion for mental health and the wellbeing of local communities

What’s in it for you:

• A chance to positively impact thousands of people across Hampshire.
• Involvement in shaping the future of local mental health services.
• Gain additional experience in governance, leadership, and nonprofit management—valuable skills for your career and personal growth.

If you are passionate about mental health and want to make a difference to the wellbeing of the local community as well as growing and developing your own personal skills, we would like to hear from you.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law. 

These unremunerated roles are open to all. To apply for these exceptional opportunities, please submit your CV and supporting statement via the Charisma website. For more information, please contact Sandra Smith, Associate Director, Charisma Charity Recruitment.

Closing date for applications: 31 August 2025
Interview date: TBC

Role Description

Join Off The Record, an independent charity that has been proudly serving the Havant Borough area since 1977. Our mission is to empower young people and their families in South East Hampshire by supporting their emotional health and well-being. We provide vital one-on-one and family counseling, support, a young carers project and group services for individuals aged 8-25 and their families.

If you are passionate about making a difference in the lives of young people, we invite you to volunteer with us at our main office, located at 138 Purbrook Way, Leigh Park. We are currently seeking dedicated volunteers to support our counseling service by answering phones, providing information, engaging in friendly conversations, and offering signposting advice to clients awaiting our services and also opportunities to assist with awareness events and our group activities and young carers services.

What We Offer and Our Commitment to You

• Comprehensive, Laser accredited “Be A Volunteer” online training conducted over two engaging three-hour sessions
• A certificate of attendance to recognize your commitment to personal and professional growth.
• A structured induction and shadowing program with our experienced staff and volunteers, ensuring you feel confident in your role.
• Training in our administrative and IT systems to equip you with the necessary skills for success.
• A rewarding opportunity to positively impact the lives of young people right from our offices in Leigh Park.
• Monthly support meetings and social events to foster a sense of community and connection among volunteers.
• Additional training opportunities as funding permits, allowing for your continuous development.

What We Expect, Your Commitment to Us

• Submission of your CV, including explanations for any employment gaps, to comply with our rigorous safer recruitment processes
• A compelling cover letter detailing your motivations for wanting to volunteer at Off The Record.
• Two recent references from employers or academic sources (DBS checks will be carried out as a requirement of the role).
• Full attendance in the "Be A Volunteer" training program to gain essential skills and knowledge.
• A dedication to committing to a weekly group or rota slot, along with attendance at monthly support meetings (a minimum commitment of 2.5 hours per week plus one hour per month for supervision).

We are eager to welcome passionate individuals to start in Summer 2025, which will include a two-half-day training session, followed by shadowing and training on our systems and procedures.

Job Type: Volunteer

Schedule: Monday to Friday, late afternoons and evenings

Skills and Attributes:

• A genuine enjoyment of working with young people.
• A positive, non-judgmental attitude towards others.
• Reliability and a strong commitment to the volunteer role.
• Trustworthiness and integrity in all interactions.
• Excellent timekeeping skills.
• A kind and empathetic nature, able to connect with those you serve.
• A commitment to representing Off The Record as friendly and professional ambassadors.
• A willingness to learn about local services to offer the best signposting options.
• Strong interpersonal skills and the ability to help others feel at ease.
• Seize the opportunity to make a meaningful impact in your community.

We look forward to hearing from you!

Role Description:

Nova Roots is a new out of hours community space for women 18+ leaving forensic mental health services, open 3 days a week; Wednesdays, Saturdays and Sundays. We offer a safe, warm, non-judgemental social environment for women to build meaningful connections and have access to free activities and resources.

As a volunteer your role will be to support individuals using a peer approach by co-facilitating peer-led workshops, offering emotional and social support. By doing this, it provides an opportunity for service users to develop and manage meaningful and purposeful choices in an independent and empowered way.

We are looking for someone who

• Has lived experience of being in prison / mental health wards / rehab and recovery communities
• Are a non-judgemental and friendly individual
• To be able to provide a welcoming, authentic, and positive experience for all, being inclusive and embracing diversity
• To feel comfortable engaging with women with mental health challenges / difficult life experiences, by validating strengths and experiences and using empowering language to overcome negative self-talk
• Are empathic and understands the stigma / social bias's surrounding forensic leavers and their experiences
• Are willing to tap into their lived experiences and use their stories to inspire hope in others when appropriate
• Are comfortable with co-producing and co-facilitating peer led workshops
• To assist the Forensic Project Coordinator in the daily running of the Forensic Women’s hub
• Are able to take on any ad hoc admin/support responsibilities within the Forensic Women’s Hub

Time commitment and expenses:

• Flexible hours (Weds, Sat and Sun) Please indicate your preferred volunteering day(s) on your application.
• We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role 
• Reasonable travel expenses will be reimbursed.

What's in it for the volunteer?

Volunteering at Mind is a fantastic opportunity to get involved with a nationally recognised charity, and volunteering in Safe Space is an opportunity to experience and get involved in crisis support. We provide initial and ongoing training, as well as plenty of opportunities for progression within the organisation. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector.

How to Apply:

Please attach your recent CV and expression of interest

Would you like to support the unpaid carers of people with mental health issues? We are looking for an enthusiastic, caring person to join our management committee.

Kingston Mental Health Carers’ Forum is a small but active charity that represents unpaid mental health carers (ie Family, Friends) in the Royal Borough of Kingston. Local statutory services recognize our collective voice and campaigning role and actively engage us in policy making and service development.

Our current team - all volunteers - includes people with professional skills and lived experience of being mental health carers. Because of this we understand the issues facing carers, for them personally and their loved ones. We provide 1:1 advice and guidance, and encourage self-empowerment.

We hold a monthly support group and keep members up to date on current mental health provision. We believe that supporting carers’ wellbeing will also help their loved ones, aiming for the best possible mental health.

We want to grow our membership and develop our services. As a volunteer with the relevant professional skills, lived experience and a strong motivation to serve our local community, you can contribute to shaping the future direction of KMHCF.

As we have no paid staff, we are particularly keen to hear from those who can also offer to take hands-on responsibility for moving the development of our service forward. This might indicate an applicant who offers professional skills, but is now retired and would like to serve the community.

If you have expertise to offer, plus an enthusiasm to serve Carers who can often feel isolated and bewildered in their role, we’d like to hear from you.