Volunteer roles for the Housing and Homelessness sector

We are looking for volunteers who can offer time, conversation and companionship to older clients in and around Central London.

You can support someone by:

· Spending time with them in person

· Speaking with them regularly by phone

Your time and kindness can help older people feel more connected, happier and less alone.

What You’ll Do

You could be visiting someone at home or accompanying them in their community, chatting in coffee shops or talking while you walk. What you do will depend on what the client would like. Our clients are older Scots aged 60 plus who simply want to enjoy activities many of us take for granted.

As one of our volunteers once said, “this is an easy, very meaningful way to help someone and is immensely rewarding and fun!”  

Current Locations

Our current waiting list has clients in Stockwell, Hackney, Putney and Stepney Green. Locations will change as more referrals are made. If you want to make a difference to an older person’s wellbeing, please contact us — we may have a client in your area.

Time Commitment

Meetings are weekly or fortnightly for at least six months, although most volunteers stay involved for longer because they enjoy what they do. Phone calls are weekly and can be made from any quiet space at home or at work.

Who This Role Is For

This could be an ideal opportunity to gain practical experience of working with adults in a health and social care setting. It may also suit anyone who enjoys meeting new people and making their lives a little brighter.

Skills and Qualities Required

· Good communication and listening skills, including spoken English

· Friendly, warm and non-judgemental

· Honest, reliable and committed

· Empathetic

· Understanding of the importance of confidentiality and boundaries, which will be covered in training

Checks and References

An enhanced DBS check will be processed for successful applicants and two references are required.

Training and Support

We provide training before you start, ongoing support once you are matched, out-of-pocket expenses, references, social events and newsletters. The training will start in September. 

Please contact us for more information, and a very warm welcome.

Please note, we are unable to respond from 14th to end of August 26. 

Our busy Homework Club is part of our delivery of child and family support services, in order that low income and vulnerable families have improved access to services, employment opportunities and life chances.

Do you have some teaching or coaching exeperince either as a parent, classroom assistant or teacher? On Fridays afternoons from 3.30-5pm the Centre provides an after-school Homework club during term time. Children from three local primary schools, and a few from Year 7 attend the club.  Many come from families where English is a second language.

Volunteers sit on a table with 1 or 2 children and provide help with their homework, maths and English work mostly, and some reading.  Volunteers commit to one session a week on Friday (3.30 – 5pm). 

Our Mission

Each Person Matters: The Cardinal Hume Centre enables families, children and young people to overcome poverty and avoid homelessness.

What are we looking for?

• Ideally you have some experience in teaching, either professionally, voluntary or at home with your own children. 
• You are friendly, patient and can have rapport with children easily.
• Able to help with maths and English at primary school level. 

What is the time commitment?

• Ideally at least one academic term
• Fridays, 3.30 – 5pm at The Cardinal Hume Centre

How will you be supported?

• You will be supported by the Family Services staff team. 
• You will have access to wide range of e-learning topics.  Child safeguarding and fire safety awareness is mandatory for all new volunteers.
• You will be reimbursed for travel expenses.

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 18+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but weare flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.

Inclusive Boards is delighted to be supporting We Change Lives in their search for three new Trustees to join their Board.

About We Change Lives

We Change Lives is one of England’s leading specialist care charity providing expert, personalised support for adults with complex needs, including learning disabilities, acquired brain injuries, and mental health needs. Through our expanding residential care and supported living we help people live with greater independence, dignity and confidence.

Our purpose is to help people lead their lives in a purposeful, healthy and enjoyable way, as full and equal members of their local community. We do this by providing residential homes and supported living schemes, as well as other forms of support for individuals in the community. We’re a thriving, ambitious organisation with big plans to grow, so we can support even more people across the UK to live life on their terms

About the Trustee Opportunities

We Change Lives operates with a Trustee Board as its senior decision-making and accountable body. The Board are supported by the SLT and external advisors as required. 

We are seeking 3 new trustees to join the Main Board.

Experience is also required in one, or all of, the following areas: 

• Health and / or Social Care: Care quality or other operational complex, highly regulated environments that require high levels of assurance.
• Growth and Transformation: Experience ensuring an organisation can deliver growth to a high standard and in a fully rounded manner.

Please visit Inclusive Boards website for more information and to apply.

We are looking for enthusiastic volunteers who are passionate about physical activity and community wellbeing.

Project Resilience provides easily accessible opportunities for our hostel residents to take part in a variety of social and sporting activities to boost overall health and wellbeing.

You will play a key role in promoting healthy lifestyles by delivering fun, inclusive, and accessible physical activity sessions for people of all ages and abilities.

We would welcome qualified instructors from a range of activities such as:

·Boxercise

·Yoga

·Pilates

·Dance

·Football

·Basketball

·Circuit Classes

·Supported Gym workouts

However if you have another sport or activity that you would like to offer our residents, please get in touch!

This role offers a dynamic and rewarding opportunity to inspire and mentor vulnerable residents, contributing to their health and personal growth. Your commitment to excellence in coaching and resident engagement will not only enhance your professional skills but also make a significant impact on the community. 

You will :

·Plan and lead, safe, engaging fitness sessions for small groups of residents

·Adapt exercises to suit varying levels of mobility, ability, and health conditions.

·Monitor participants' safety and wellbeing during sessions.

·Encourage participation and build confidence through motivation and support.

·Log attendance and feedback as required.

·Work in line with safeguarding, health and safety, and risk assessment protocols.

Skills required:

·Recognised Fitness Qualification, Exercise Class Qualification or Sports Qualification, recognised in the UK 

What we will provide:

·Access to communal garden area and nearby fields for outdoor activities

·Access to a small internal gym (bench, weights, exercise equipment)

·You will be required to undertake mandatory e-learning and a menu of optional training will be made available

·Ongoing supervision and support from your line manager

·Travel expenses reimbursed (if applicable).

·Access to events, networking, and training and development opportunities.

Please note, you will be required to undergo a DBS check and we will need details of 2 x referees.

As a Volunteer Health Walk Leader, you will play a key role in supporting our residents to become more active and improve their wellbeing through social walks!

Project Resilience provides easily accessible opportunities for our hostel residents to take part in a variety of social and sporting activities to boost overall health and wellbeing.

You’ll help lead short, safe, and friendly group walk, especially for those who may be inactive, recovering from illness, or looking to improve their physical and mental health.

You will:

·Plan and lead regular health walks in your local area

·Welcome and support all participants, ensuring a positive and inclusive atmosphere

·Carry out basic safety checks and risk assessments for walk routes

·Encourage conversation and connection among walkers

Monitor attendance and report back to the coordinator as required

Skills required:

·First Aid Qualification

·Friendly, approachable, and reliable

·Good communication and people skills

·An interest in walking and promoting healthy lifestyles

·Able to walk at a steady pace for 30–60 minutes

What we offer:

·A full induction to the role and site will be provided

·Access to communal garden area and nearby fields for outdoor activities

·You will be required to undertake mandatory e-learning and a menu of optional training will be made available

·Ongoing supervision and support from your line manager

·Travel expenses reimbursed (if applicable).

·Access to events, networking, and training and development opportunities.

Please note, that you will be required to undergo a DBS check and we will require details of 2 x referees.

As a Volunteer Health Walk Leader, you will play a key role in supporting our residents to become more active and improve their wellbeing through social walks!

Project Resilience provides easily accessible opportunities for our hostel residents to take part in a variety of social and sporting activities to boost overall health and wellbeing.

You’ll help lead short, safe, and friendly group walk, especially for those who may be inactive, recovering from illness, or looking to improve their physical and mental health.

You will:

·Plan and lead regular health walks in your local area

·Welcome and support all participants, ensuring a positive and inclusive atmosphere

·Carry out basic safety checks and risk assessments for walk routes

·Encourage conversation and connection among walkers

Monitor attendance and report back to the coordinator as required

Skills required:

·First Aid Qualification

·Friendly, approachable, and reliable

·Good communication and people skills

·An interest in walking and promoting healthy lifestyles

·Able to walk at a steady pace for 30–60 minutes

What we offer:

·A full induction to the role and site will be provided

·Access to communal garden area and nearby fields for outdoor activities

·You will be required to undertake mandatory e-learning and a menu of optional training will be made available

·Ongoing supervision and support from your line manager

·Travel expenses reimbursed (if applicable).

·Access to events, networking, and training and development opportunities.

Please note, that you will be required to undergo a DBS check and we will require details of 2 x referees.

RETAIL VOLUNTEER SUPERVISOR  

Faversham Shop

Are you ready to develop your retail and leadership skills?... Then this could be the volunteer role for you! We're looking for enthusiastic people to support the management teams in running one of our fabulous community shops.

From helping to recruit new volunteers and leading the shop team when the manager is off, to driving sales and donations and creating eye catching window displays this is a varied and engaging role that will have an impact on the store, the local community and the fight to defend the right to a safe home.

Because Home is Everything

Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied. 

Availability: The shop is open Monday - Saturday 09:00-17:00 and Sunday 10:00-17:00

Location: Shop in Faversham

Supervised by: Community Shop Manager 

Why get involved with Shelter? Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency. 

We are passionate about what we do and are proud to give pre-loved items a second chance and represent Shelter on the High Street.  Our shop teams ensure fighting the housing emergency never felt so fun.

Main Tasks can include:  

• Supporting our Community Shop Managers to run an exciting and inviting store.  
• Using the till system to process sales, refunds and Gift Aid 
• Opening and/or closing the shop, including cashing up at the end of the day 
• Supporting other volunteers
• Using and updating our volunteer database
• Providing excellent customer service 
• Photographing and selling key items on our online shop 

• Creating posts to promote our shops on Instagram

Skills and Experiences Required: Not essential as full training will be provided, however some retail or supervisory experience would be beneficial, as would confidence in the use of technology.

What’s important to us is that you want to be part of our team and come ready to share your individual skills and experiences.  

We do ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, safeguarding, confidentiality & data protection.  

You will be required to complete some essential learning and a full induction before you start in this role. 

Induction, Learning and Development: To enable you to take part in this opportunity Shelter will:  

• Provide you with a Volunteer Handbook and all relevant policies and procedures
• Provide learning including Health and Safety, Data Protection and Safeguarding

• Provide an on-the-job induction  
• Pay “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter:  

• Supporting Shelter in our fight against bad housing and homelessness  
• Gain valuable work experience in a supervisory role 
• Be part of a great team, both in your shop and within Shelter Retail 
• Build your confidence and develop transferable skills 
• Enhance your CV – this is the perfect role for you to demonstrate the step from sales advisor to supervisory/management roles  
• Opportunities to develop your retail skills further out at events like Charity Supermarket and pop-up shops 

What Our Volunteers Say:

“Shelter was one of the first physical places where I felt I could fully be myself."

“Genuinely the highlight of my week. Feel like I’m part of something bigger.”

“Helping in the shop gives me satisfaction and gives me a place to go if feeling lonely and down.”

Next Steps: Please complete an application form online. After you have applied, we will review your application and invite successful candidates to attend a recruitment conversation.

Please note, you will be asked to declare any unspent convictions. As the role you are applying for has been designated as a regulated role, we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.  

Connection Support has a range of services providing support to people at risk of homelessness or on the edge of needing social care. We work with people made vulnerable through debt, mental health issues, substance misuse, learning disability, and physical disabilities.

Volunteers play a key role in the provision of vital services to our clients.

Could you prevent loneliness and isolation in your community and become a befriender?

• Do you have 2-3 hours a week to give to a client suffering from loneliness or mental health? (For a mutual agreement of time and locations that meet clients’ needs)
• Can you offer support, through a listening ear and be a positive influence in a client’s life to help build self-esteem and confidence?
• Will you enable our clients to benefit from knowing someone is there to listen, be a friend, and check in on their wellbeing?

If you can answer ‘yes’ to these questions, then we would love to hear from you!

Key responsibilities

Your role will include, but is not restricted to the following tasks:

• Carry out weekly checks with the clients you are supporting. This can be in a variety of settings, e.g., family home, support home, or in the community (via face-to-face meetings, phone or video calls)
• Have fun, take clients on outings, and maybe share a hobby, sport, or an interest
• Collect prescriptions for clients and assist with their weekly shop
• Help clients rediscover social skills and confidence by building up and maintaining a close relationship
• Report any concerns to the Volunteer Coordinator

Skills required

No qualifications or volunteering experience is required; however, the below skills are essential:

• A non-judgemental approach
• Good listening and communication skills
• Reliable and trustworthy
• Respect confidentiality
• Be able to work on own initiative
• Ability to build effective working relationships with clients in a non-patronising way

🧭 BOARD EXPECTATIONS (Applies to ALL Members)

Every GLF board member plays a direct role in the success and sustainability of the organisation.

🌍 Core Expectations

• Fundraising Commitment:
  Every board member must actively participate in fundraising campaigns, donor outreach, and sponsorship drives.
  Each member is required to make a personal monthly donation to the organisation (amount optional but meaningful).

• Time Commitment:
  Minimum of 20 hours per month, including board meetings, subcommittee work, fundraising events, and strategic planning.

• Ambassadorship:
  Represent GLF publicly as a visible ambassador at community events, speaking engagements, and networking functions.

• Governance & Accountability:
  Ensure the organisation operates ethically, transparently, and in alignment with its mission and legal obligations.

• Strategic Leadership:
  Contribute skills, knowledge, and professional networks to advance the organisation’s growth, partnerships, and visibility.

• Passion for the Mission:
  Demonstrated commitment to supporting children, teenagers, and single-parent families experiencing hardship.

🧠 IDEAL CANDIDATE PROFILE (For All Roles)

We are looking for leaders who are:

• Deeply passionate about social impact, youth empowerment, and family stability.

• Professionally experienced (1+ years) in their area of expertise.

• Team players who bring creativity, positivity, and initiative.

• Connected and influential, willing to open doors and amplify GLF’s message.

• Dedicated, committing time, expertise, and monthly donations.

• Communication

Position: Board of Director - Secretary (Unpaid Volunteer Role)

Reports to: Board Chairperson

Location: Hybrid (remote + in-person events as needed)

 Primary Purpose

Manage regulatory administration, statutory record-keeping, and board operations for both Guardian Light Foundation and Guardian Light Enterprises Ltd.

 Key Responsibilities:

•  Coordinate board meetings, compile agendas, prepare board packs, and record accurate minutes.
•  Maintain statutory registers (Trustees, Directors, Conflicts of Interest) and manage official correspondence.
•  Prepare and file annual governance updates with the Charity Commission and Companies House alongside the Treasurer.
•  Ensure compliance with the charity’s CIO Constitution and standing orders.

 Candidate Specification:

•  Background in company secretarial duties, legal administration, corporate governance, or executive administration.
•  Exceptional organization, writing skills, and attention to detail.
•  Familiarity with UK statutory compliance for charities or limited companies.

Benefits

🏛️ Founding Leadership Opportunity - Board members can help shape GLF from the ground up, rather than joining an established organisation where most decisions have already been made.

🌍 Make a Direct Social Impact - Board members aren't simply attending meetings—they are helping create a future where vulnerable children, teenagers and single-parent families can access: Safe housing, Education and employment opportunities and more

🚀 Build Senior Leadership Experience - For someone who wants to progress professionally, GLF can provide exposure to:Strategic leadership, Governance and more

🎓 Training & Professional Development - Where resources allow, offer Board Members access to relevant training

🤝 Exclusive Networking Opportunities - Give Board Members opportunities to represent GLF at: Business networking events, Charity conferences and more

🎤 Public Speaking & Media Opportunities - Where appropriate, Board Members can represent GLF through: Radio interviews, TV/media opportunities and more

⭐ Recognition on the GLF Website - "Our Leadership Team"

💼 Access to Professional Projects - Board Members can potentially lead major projects

 🧠 Advisory Board Pathway - Volunteer → Specialist/Expert → Advisory Board → Board of Directors → Senior Leadership

💻 Professional Technology & Resources - Give Board Members access to appropriate organisational systems, such as:Organisational email, Connecteams, Webex access and more 

💰 Reasonable Expenses - Where financially possible and properly authorised, GLF can reimburse legitimate expenses incurred while carrying out organisational duties, according to an expenses policy.

Compensation:
This is an unpaid volunteer position.

🧭 BOARD EXPECTATIONS (Applies to ALL Members)

Every GLF board member plays a direct role in the success and sustainability of the organisation.

🌍 Core Expectations

• Fundraising Commitment:
  Every board member must actively participate in fundraising campaigns, donor outreach, and sponsorship drives.
  Each member is required to make a personal monthly donation to the organisation (amount optional but meaningful).

• Time Commitment:
  Minimum of 20 hours per month, including board meetings, subcommittee work, fundraising events, and strategic planning.

• Ambassadorship:
  Represent GLF publicly as a visible ambassador at community events, speaking engagements, and networking functions.

• Governance & Accountability:
  Ensure the organisation operates ethically, transparently, and in alignment with its mission and legal obligations.

• Strategic Leadership:
  Contribute skills, knowledge, and professional networks to advance the organisation’s growth, partnerships, and visibility.

• Passion for the Mission:
  Demonstrated commitment to supporting children, teenagers, and single-parent families experiencing hardship.

💎 OVERALL BOARD MEMBER BENEFITS

• Prestige: Founding member of a ground-breaking national social enterprise.

• Networking: Exclusive access to philanthropists, public officials, and corporate leaders.

• Leadership Development: Gain board-level governance and strategic experience.

• Impact Legacy: Directly shape programs that provide homes, hope, and opportunity for hundreds of lives.

• Visibility: Public recognition through GLF website, media, and national campaigns.

• Personal Fulfilment: Be part of a purpose-driven organisation changing the narrative for children and families in need.

🧠 IDEAL CANDIDATE PROFILE (For All Roles)

We are looking for leaders who are:

• Deeply passionate about social impact, youth empowerment, and family stability.

• Professionally experienced (1+ years) in their area of expertise.

• Team players who bring creativity, positivity, and initiative.

• Connected and influential, willing to open doors and amplify GLF’s message.

• Dedicated, committing time, expertise, and monthly donations.

• Communication

Position: Board of Director - Treasurer (Unpaid Volunteer Role)

Reports to: Board Chairperson

Location: Hybrid (remote + in-person events as needed)

 Primary Purpose:

Provide strategic financial oversight, ensure robust accounting controls, and manage dual-entity financial structures (Charity & Trading Subsidiary).

 Key Responsibilities:

•  Oversee financial reporting, budgeting, forecasting, and annual audit preparation.
•  Structure tax-efficient inter-company transfers, Gift Aid claims, and cost-allocation mechanisms between Foundation and Enterprises.
•  Present quarterly financial reports and risk assessments to the Board.
•  Ensure full compliance with SORP (Statement of Recommended Practice) accounting standards.

 Candidate Specification:

•  ACA, ACCA, CIMA, or CIPFA professional accounting qualification.
•  Proven experience with UK charity finance, Gift Aid regulations, and trading subsidiary accounting.
•  Ability to communicate complex financial concepts clearly to non-financial trustees.

Benefits:

• 🏛️ Founding Leadership Opportunity - Board members can help shape GLF from the ground up, rather than joining an established organisation where most decisions have already been made.

  🌍 Make a Direct Social Impact - Board members aren't simply attending meetings—they are helping create a future where vulnerable children, teenagers and single-parent families can access: Safe housing, Education and employment opportunities and more

  🚀 Build Senior Leadership Experience - For someone who wants to progress professionally, GLF can provide exposure to:Strategic leadership, Governance and more

  🎓 Training & Professional Development - Where resources allow, offer Board Members access to relevant training

  🤝 Exclusive Networking Opportunities - Give Board Members opportunities to represent GLF at: Business networking events, Charity conferences and more

  🎤 Public Speaking & Media Opportunities - Where appropriate, Board Members can represent GLF through: Radio interviews, TV/media opportunities and more

  ⭐ Recognition on the GLF Website - "Our Leadership Team"

  💼 Access to Professional Projects - Board Members can potentially lead major projects

   🧠 Advisory Board Pathway - Volunteer → Specialist/Expert → Advisory Board → Board of Directors → Senior Leadership

  💻 Professional Technology & Resources - Give Board Members access to appropriate organisational systems, such as:Organisational email, Connecteams, Webex access and more 

  💰 Reasonable Expenses - Where financially possible and properly authorised, GLF can reimburse legitimate expenses incurred while carrying out organisational duties, according to an expenses policy.

Compensation:
This is an unpaid volunteer position.

Sheffield Community Volunteer

Do you want to raise some money for Shelter, while having fun along the way?

Information about the role

This role involves supporting at a range of events to help raise money and awareness to tackle the housing emergency. It’s a really flexible opportunity. Once you’re signed up, we’ll let you know about upcoming events and tasks, and you can decide which you’d like to do.

Location: Sheffield

Suggested contribution: It’s up to you! Ideally, you’d help out at least 4-5 times per year, but this is flexible.

Availability: This is a varied opportunity with events taking place at different times and on different days throughout the year, including evenings and weekends. You can choose the events that best suit your availability.

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.

Main activities may include:

This is a flexible and diverse role. Here are some of the activities you might get involved in:

• Represent us at a range of events including, community fairs, gigs, Pride marches, sporting events and street stalls.
• Support some of our fundraising activity such as holding collection cans in public spaces or bag packing in supermarkets.
• Help us grow our movement for change by supporting petitions and raising awareness of our calls to action through social media.
• Other one-off tasks such as web-based research.

This role fights the housing emergency by raising funds that enable Shelter to provide advice and support and campaigning for change. The events you’ll be attending are also great for raising awareness of the housing emergency and how people can get involved to help tackle it.

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

The most important thing for this role is that you are passionate about joining our fight for home!

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.
• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.
• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.
• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

Monday to Friday (any day welcome) 2 to 4pm (However happy to consider mornings in our High Wycombe hostel Mondays, Thursdays and Fridays)

We are looking for a friendly and reliable Resident Engagement Support Volunteer to help create a welcoming and positive environment for residents living in our accommodation in Welwyn Garden City, Hatfied and High Wycombe hostels.

This is a flexible role that will begin with a focus on befriending and social connection. Volunteers will help open the residents’ café, serve teas and coffees, and spend time chatting with residents to help build rapport and reduce social isolation.

As confidence and relationships develop, the role can be shaped around the volunteer’s interests, skills and ideas. We welcome volunteers who may wish to support additional activities such as games, quizzes, crafts, wellbeing activities, cooking sessions, or sharing practical life skills.

No specialist experience is required - just a warm approach, good listening skills and a willingness to engage with people.

Key Responsibilities

· Opening and helping run the residents’ café during the afternoon session.

· Preparing and serving teas, coffees and refreshments.

· Offering a friendly welcome to residents.

· Spending time talking with residents and building positive relationships.

· Encouraging residents to take part in social activities, signposting to staff where additional support is needed.

· Supporting or helping to organise simple activities such as board games, crafts or quizzes.

· Sharing personal skills or hobbies where appropriate (for example cooking, baking or creative activities).

· Co-designing activities based on resident feedback and interest

· Work alongside staff to create a safe, inclusive, and positive environment for residents.

· Uphold One YMCA’s safeguarding, confidentiality, and health & safety policies at all times.

Skills / Abilities / Experience / Qualities

· Friendly, approachable, and non-judgemental.

· Good listening and communication skills.

· Flexible, reliable, and willing to help in a variety of ways.

· Creativity and good knowledge on specific activities to be delivered

· Able to work as part of a team while respecting professional boundaries.

· Experience of working or volunteering with vulnerable people who may have experienced challenges such as homelessness and mental health (desirable). Volunteers should be able to respond with empathy to residents' emotions, maintain appropriate boundaries, and recognise when concerns or situations need to be escalated to a member of staff.

· Respectful of diversity and inclusive of people from all backgrounds.

Training / Support

· A full induction to the service and specific site will be provided.

· Requirement to undertake One YMCA online training courses, including safeguarding; Health & Safety Awareness and Manual Handling where appropriate.

· To understand and implement One YMCA’s policies.

· Ongoing support and regular 1:1 meetings with your line manager

· Access to organisational events throughout the year including a Volunteer’s Celebration and Annual conference

Additional Information

· You will be required to undergo a DBS check

· Two references will be required

St Basils is looking for a new Non-Exec Director / Trustee with Marketing & Communications experience to join our Board

About Us

St Basils works with young people aged 16-25 who are homeless or at risk of homelessness, to enable them to find and keep a home, grow their confidence, develop their skills, increase opportunities and ultimately prevent homelessness.

We help just over 4,000 young people each year across the West Midlands, with services in Birmingham, Coventry, Sandwell, Solihull, Warwickshire and Worcestershire. Our services range from providing supported accommodation to outreach, advice, support, employability and engagement services to help young people regain the stability they need to rebuild their lives, gain skills, confidence and employment and move on. The aim is to help them successfully break the ‘cycle of homelessness’ so that they can go on to experience a bright, fulfilling future and never return to a state where they are at risk of homelessness again.

About our Board

We are a registered provider of social housing, a charity and a company limited by guarantee, meaning our Board members are both Directors and Trustees.

To navigate our challenging regulatory landscape, we need to be tightly governed. At the heart of this is a Board with the right knowledge, values, skills and diversity, all whilst working towards our vision that homelessness should not be part of growing up.

As a member of St Basils’ Board, you will be a guardian of St Basils’ charitable purpose. You will be responsible for holding the Senior Leadership Team to account through constructive challenge and support, and for ensuring St Basils’ strategic priorities are met.

You will form part of St Basils’ governance framework, providing oversight of key business areas, such as business planning, safeguarding, risk, finance, health and safety, EDI and business development. 

Our Board is made up of 14 members, 2 of which are designated for young people who have lived experience of homelessness and / or St Basils’ services.

St Basils has adopted the RACE Equality Code and is actively seeking applications from those from Black communities to ensure our Board is reflective of both the young people that we serve and our dedicated workforce.

About the Role

We are looking for a voluntary Director / Trustee with expertise in marketing, communications and/or public engagement to increase the reach of our campaigns. Our new Board member will need to strong networking and stakeholder engagement skills, with the ability to open doors and build relationships.

As our Marketing & Communications Board Member, you will:

· Ensure marketing initiatives align with the organisation’s goals and regulatory requirements.

· Support St Basils’ PR and marketing initiatives by bringing knowledge of current marketing tools

· Help identify opportunities to increase the visibility and impact of St Basils’ campaigns.

· Leverage personal and professional networks to enhance the charity’s reach, partnerships and fundraising potential.

· Work closely with the Director of Income Generation & Value Capture to ensure St Basils’ marketing and communications strategies are being implemented effectively.

• Contribute to trustee discussions and decisions on broader charity strategy, risk management and financial oversight.

Our new Director / Trustee will sit on our Business Support & Audit Committee which oversees central functions, including Finance, HR, Fundraising and Marketing. This committee meets virtually, one a quarter.

Although the role is voluntary, reasonable expenses will be paid for costs incurred in undertaking the role.

About You

You will be an experienced professional in marketing, communications, PR or brand strategy, ideally with experience in the youth or homelessness sectors.

You will demonstrate sound judgement and be able to challenge confidently and constructively, although you do not need to have Board experience.

Understanding of governance and the responsibilities of a charity trustee is desirable, but training will be provided.

You will work within the principles of Equality, Diversity & Inclusion and understand the needs of the diverse young people we serve.

You will put the needs of young people first, be passionate about ending youth homelessness and share our mission, vision and principles.

Time Commitment

You will need to be able to attend the majority of Board and Committee meetings, one of each is held each quarter (8 meetings total per year). Each meeting will last around 2 hours and will normally be held late afternoon/early evening (usually 4pm – 6pm). Board meetings are held in person at St Basils’ Head Office in Birmingham, and Committee meetings are held virtually via Microsoft Teams. The dates for meetings are set by calendar year, towards the end of the previous year.

Meeting papers will be shared via an online portal one week in advance of the meeting to allow for sufficient preparation time.

A Board away day is held each year, usually October, and every other year this includes an overnight stay. This will be fully paid for by St Basils.

We encourage Board members to visit our accommodation services to deepen understanding of our work and support effective governance and decision-making. We would like all Board members to make 2 visits a year if possible.

All travel expenses incurred in attending Board meetings / conducting site visits will be reimbursed by St Basils.

What’s in it for you?

We offer a series of essential online training courses (for example GDPR, Cyber Security, EDI, Safeguarding, Risk Management) and the opportunity to do additional online or in-person training, such as Psychologically Informed Environment training. As part of our commitment to race equality, we provide mandatory Anti-Racism training for all staff and Board members.

You will be part of a knowledgeable and supportive Board and have the opportunity to work alongside young people with lived experience.

You will have the guidance of a knowledgeable Chair to support your development as a Director / Trustee, and you will have access to St Basils’ Senior Leadership Team to help you fulfil your role.

St Basils is a learning organisation and therefore we are able to support and develop Board members who are new to the role. In addition, St Basils has membership with the Board Development Agency, which provides our Board Members with access to webinars and development tools specific to housing sector Boards.

Being a Director / Trustee at St Basils is more than just attending meetings – if you would like to contribute to an organisation that has young people at its core, where you can visibly see the difference you are making, then this is the role for you.

For further information please see the link to the full job pack.

We welcome early applications and will interview on a rolling basis.