Volunteer roles

Individually and as part of the Trustee team to be the ‘guardians of charitable purpose’, making sure that all Board and Committee decisions put the needs of the beneficiaries first; safeguard the charity’s assets – both physical assets, including property, and intangible ones, such as its reputation ensuring these assets are used well, and in ensuring that the charity is run sustainably. 

To act reasonably and prudently in all matters relating to the charity and always bear the interests of The Hospice of St Francis in mind.

In certain circumstances, provide high-level entry to other organisations and institutions to which the charity might not otherwise have access, to further the interests of the beneficiaries of the charity

Individually and as part of the Trustee team to be the ‘guardians of charitable purpose’, making sure that all Board and Committee decisions put the needs of the beneficiaries first; safeguard the charity’s assets – both physical assets, including property, and intangible ones, such as its reputation ensuring these assets are used well, and in ensuring that the charity is run sustainably. 

To act reasonably and prudently in all matters relating to the charity and always bear the interests of The Hospice of St Francis in mind.

In certain circumstances, provide high-level entry to other organisations and institutions to which the charity might not otherwise have access, to further the interests of the beneficiaries of the charity

Main duties and Responsibilities:

· Set and maintain vision, mission and values

· Develop strategy, set overall policy, define strategic objectives and evaluating performance against agreed targets

· Assure continuous compliance with the legal and regulatory standards governing the operation of the charity, the charity governing document and any other relevant legislation, updating the articles of association as required.

· Assure proper financial control and ensure the application of resources is exclusively in pursuance of the charitable objects i.e. the charity must not spend money on activities that are not included in its objects, no matter how worthwhile or charitable those activities are

· Assure the effective and efficient administration of the charity including funding, insurance and premises

· Assure that The Hospice of St Francis pursues its objects as defined in its governing document (e.g. the promotion of any charitable purpose for the benefit of the community in the district of providing palliative care at the Hospice, at patients home, in our Spring Centre and in the community, and in particular the advancement of education, the protection of health and the relief of distress and sickness)

· Assure employment procedures and policy and procedures for volunteering are compliant with legislation and regulation, subject to regular review and support the fulfilment of strategic objectives

· Assure risk assessments for all aspects of the business are carried out including accurate and timely reporting using the format of risk registers

· To contribute to, assure and maintain effective performance of the Board and Committees, including systems and processes for external assessment of these arrangements

· Support the CEO and Executive Team to fulfil their delegated responsibilities and hold them to account for delivery of strategic objectives

· To attend Board meetings quarterly, up to two Board awaydays annually and serve as a member of up to two Committees.

· Operate as a member of the Board of Trustees

· Able to be registered as a Directors of the Charity at Companies House, sharing ultimate responsibility for governing the charity and directing how it is managed and run. 

· Act as an ambassador supporting the work of the Hospice in generating income and in its relationship with the communities served.

Term of Office

Appointments are made on an initial 4 year term, with annual appraisal, with the option to serve a second term.

Where a Trustee has completed two terms and is selected as Chair of the Board of Trustees, or asked to undertake specific project work their term of office will be reset by People Governance Committee and ratified at the AGM.

Do you want to make a difference? Can you spare 2 hours a week?

We are currently looking for Befriender Volunteers in East Sussex.

(Telephone Based work from home, but can lead to face-to-face befriending)

Please get in touch and come and join our amazing Befriending team.

Older persons are at risk of becoming isolated and losing their community connections. As a mainly Telephone Befriender Volunteer, you'll work flexibly from the comfort of your own home and contact older persons to understand their service needs. If you love talking to others, are polite and empathetic, and have access to a phone, we'd love to hear from you. There may also be the opportunity for a physical meeting, but only if relevant and where it is something you want to do.

£Volunteer + travel expenses
Flexible hours
Districts within York and North Yorkshire (Scarborough/Ryedale, York/Selby, Harrogate/Craven, Hambleton/Richmondshire)

Ref: CYP-252

Closing date: Monday 2 February 2026 at 9:00am

Are you a personable, resilient and reliable individual with the commitment – and, above all, the understanding – to build trusted professional relationships with vulnerable children and young people?

If so, St Giles has opportunities to join us in the volunteer role of SOS+ North Yorkshire Peer Mentor – working on an award-winning project that educates children and young people around the risks and signs of exploitation, serious violence, and gangs, through group facilitated sessions and tailored one-to-one intervention sessions in schools and other community settings.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role
You’ll join us in mentoring children and young people who are victims of, or have been affected by exploitation, or who are frequently missing from home. Receiving full training, including a Level 3 Information Advice and Guidance qualification, you’ll provide support to SOS+ caseworkers developing and delivering educational sessions to children and young people between the ages of 10-25 years, on topics such as: weapons awareness; the reality of prison; gangs; county lines; and child sexual exploitation.

We positively encourage applications if you’ve previously worked on a client-led support project, and/or have had personal adverse experiences such as homelessness, substance misuse, debt, involvement with gangs, etc. This includes having had experience of the criminal justice system and serving a prison sentence. (You will need to demonstrate how your lived experience supports your ability to benefit our clients).

What we are looking for

• Relevant knowledge/understanding, preferably with lived/personal experience of the Criminal Justice System, and/or having been affected by criminal or sexual exploitation.
• Experience with socially excluded children, young people and/or adults.
• Experience of providing advice and guidance and/or mentoring (not essential).
•  Award in Education & Training and/or Mentoring Level 3 qualification (or willingness to work towards).
• Ability to communicate and understand different experiences and perspectives without judgement.

Please note: this role requires that successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: Monday 2 February 2026 9:00am

Volunteer Profile 

This is a 6 to12 weeks fixed duration position. As a volunteer you will support the NIAS Wimbledon Office & Charity shop team in day to day activities. The role will require you to be proactive, have good customer services skills and be committed to NIAS values (Doing Good the Right Way) and standards set by the NIAS charity shops. 

Main responsibilities

The role of a NIAS charity shop volunteer is varied and covers a variety of responsibilities. The following list highlights some of the main tasks you will need to carry out day to day. These responsibilities can change depending on the needs of the shop so you will need to be adaptable in your approach to managing different tasks. 

-  Customer service 

-       Communicating the NIAS mission and charity objectives to customers who enquire

-Accepting, sorting and pricing donations of furniture, clothing and bric-a-brac

-Shop merchandising 

-Researching unusual or high value items 

-Operating the till

-Keep a record of donations and working with delivery team to coordinate delivery and collections

-Helping with collections/deliveries/maintenance 

-Accepting phone calls and emails from donors 

-Ensuring the shop is kept tidy and clean at all times

Benefits for you 

Volunteers provide vital support to our shops and the overall mission of NIAS. Whether you are looking to gain some experience or just want to enjoy your time working in a friendly environment we will support you to ensure your time as a volunteer is fun, rewarding and worthwhile. 

We offer

-Fun and friendly working environment 

-Chance to gain some new skills in retail 

-Support a charitable cause helping children in poverty gain access to better education 

-Work a part of a team of like-minded people.

Who is NIAS 

We champion our cause that research, policy and practice ought to be coordinated to produce real benefits for the poor in society. We do this by offering a platform for change-makers from all works of life to get involved in solving some of the most pressing challenges of our time in the areas of; poverty reduction, human rights, climate change and governance in Africa, through research and practical actions.

Shannon Trust fulfils an unmet need around adult learning, supporting people who’ve fallen through the cracks in formal education.

We know a lot of people have had negative learning experiences in the past, so our programme is designed to be different, with no exams and no classrooms. Our unique, evidence-based Turning Pages reading manuals are used by thousands of learners in prisons and the community to improve reading skills. 

Prison volunteers live near to their local prison so that they can visit about once a month during the working week to nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by offering advice, guidance, training and support to prison staff and prisoner mentors who help other prisoners to improve their skills 1 to 1.

We are looking for volunteers who are able to work alone, able to give a regular, reliable commitment for ideally two years and able to deliver engaging training to groups of people in prisons.  Due to the nature of the role, prison security vetting will be required.

We provide training for the role via e-learning and 4 training sessions which are a mix of live, online and group training.

At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education. 

We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient by sharing your first aid skills and knowledge. As a Community First Aider, you’ll deliver first aid to those in need through local events, as well as provide education to the public so that the ripple effect of First Aid grows.

Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives. 

Through volunteering as a Community First Aider, you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

We are looking to run a volunteering selection sessions and welcome events during February 2026. With training taking place during March 2026. 

Closing date for these opportunities is: 30/01/2026

To apply for this opportunity please follow the link below:

Support the work of St John Ambulance in your community by volunteering as a Community Volunteer, an exciting new role which is designed to revamp how volunteering looks in the modern world; flexible, innovative and is open for all.

We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient. Community Volunteers can choose from a wide selection of activities – including fundraising, talks and demonstrations, supporting at events, volunteer welfare, social media and administration support.

Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives.

Give as much (or little) time as you can afford. With this new role, you simply volunteer when it works for you. That means you can give as much time as you like or as little as 24 hours across a whole year, whenever it suits you. It’s perfect for busy lives, changing schedules, or for anyone seeking a low-commitment involvement. 

The Community Volunteer provides an easy way to stay connected and contribute meaningfully to your local community. Here are some examples of what you could do: 

• Community fundraising
• Talks and demonstrations
• Support at events
• Volunteer welfare
• Community Roadshows
• Supporting national campaigns
• Counting and banking money
• Booking events
• Supporting Networks  
• Administration support
• Writing thank you and community letters
• Media and social media
• Community news and Network newsletters 

Through volunteering as a Community Volunteer, you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.

Once we have completed your selection and screening for this role, we will provide you with an induction, as well as invite you to any necessary training sessions. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

We are looking to run a volunteering selection sessions and welcome events during February 2026. With training taking place in March 2026. 

Closing date for these opportunities is: 30/01/2026

To apply for this opportunity please follow the link below:

Focus Birmingham is a charity that supports people with sight loss and complex needs., providing a wide range of services aimed at enhancing independence and wellbeing. Art is one of the many ways we help people express themselves, build confidence and feel connected.

We are looking for a creative Volunteer Art Teacher who can being inspiration and colour to our art sessions. We are looking for someone who will be able comfortable working various different art and craft mediums, including watercolours, clay, knitting amongst many others. 

You will be required to volunteer every other Thursday of the month, between 10-12, you will also be required to set up and take down at the start and end of every session. We are looking for commitment for at least 12 months 

We are looking for individuals who

• Have a passion for Art and Crafts, including watercolours, clay, knitting amongst others.
• Have strong communication skills.
• Have an awareness of safeguarding and GDPR
• Be empathic and understanding to the needs of others
• Experience of teaching or supporting people with a visual impairment is desirable but enthusiasm and a willingness to learn new skills are essential.

Benefits of volunteering with Focus Birmingham 

• Access to ongoing training
• Quarterly check ins
• Regular reviews 
• Aiding of professional development.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened 

Focus Birmingham is a specialist charity that provides expert support, care, and advice to individuals living with visual impairments and additional complex needs. Through our residential, community, and day services, we empower people to lead fulfilling lives, maintain independence, and engage meaningfully with their communities.

Our person-centered approach ensures that every individual we support is treated with dignity, compassion, and respect. We are committed to building an inclusive society where barriers to independence are removed and where every person’s potential is recognised.

As we look to the future, we are focused on strengthening governance, embracing innovation, and expanding our impact across the city and region. We are now seeking a Legal Trustee to join our Board and help guide us through the legal, regulatory, and ethical challenges of leading a complex, values-driven organisation.

Why Join Our Board as Legal Trustee?

Charities operate in a highly regulated environment where strong legal oversight and governance are critical. The Legal Trustee will play a vital role in ensuring that the charity complies with its statutory obligations and maintains a culture of integrity, transparency, and lawful conduct. This is a unique opportunity to apply your legal skills in a high-impact, purpose-led context helping to protect the charity’s long-term sustainability and the rights of the people we serve.

Role Purpose

As a member of the Board of Trustees, the Legal Trustee shares collective responsibility for the governance, strategy, and sustainability of Focus Birmingham. In addition to these general duties, the Legal Trustee provides expert legal insight and guidance to the Board and executive team, ensuring the charity complies with relevant laws, maintains robust risk management, and adheres to best practice in governance and decision-making.

You will work closely with the Chair, Chief Executive Officer, and fellow Trustees, supporting key decisions across areas such as regulatory compliance, contracts, safeguarding, employment, and charitable governance.

Key Responsibilities

General Trustee Duties

• Ensure the charity complies with its governing documents, charity law, company law, and all relevant legislation or regulations.
• Contribute to the development and monitoring of Focus Birmingham’s strategic direction and operational plans.
• Act in the best interests, avoiding conflicts of interest and maintaining confidentiality.
• Uphold and champion the charity’s values, mission, and policies including those related to safeguarding, equality, and inclusion.
• Attend and participate actively in Board meetings (typically held quarterly), relevant sub-committees, and strategic events.
• Maintain effective oversight of financial performance, risk, and governance quality.
• Serve as a critical friend to the executive team, providing support, challenge, and encouragement.

Legal Trustee-Specific Responsibilities

• Act as the Board’s primary source of legal expertise, offering high-level advice on legal, regulatory, and contractual matters.
• Advise the Board on its responsibilities under charity, company, employment, data protection, and safeguarding law, among others.
• Support the scrutiny of key contracts, leases, service agreements, and policies to ensure legal compliance and mitigate risks.
• Guide the Board in managing disputes, liabilities, or potential legal actions, working with external counsel when needed.
• Assist with drafting and reviewing governance policies, board terms of reference, delegated authorities, and codes of conduct.
• Ensure the charity is prepared for regulatory inspections (e.g., Charity Commission, CQC) and supports compliance reporting.
• Monitor emerging legal developments that may impact the charity and advise accordingly.

Focus Birmingham is a charity that supports people with sight loss and complex needs, providing a wide range of services aimed at enhancing independence and wellbeing. Effective fundraising and marketing are essential to ensuring we can continue delivering these vital services and reaching the people who need us most.

Focus Birmingham is a dedicated charity supporting people with sight loss and complex needs, helping them lead fuller, more independent, and more connected lives. We’re currently looking for organised, caring, and reliable volunteers to join us as Admin Volunteers.

If you can spare just a few hours a week, you can play a vital role in keeping our services running smoothly and ensuring that people with sight loss receive the support they need. Your contribution behind the scenes — from your home or at our centre — helps create the strong foundations that allow our frontline teams to deliver life-changing support.

As an Admin Volunteer, you’ll assist with tasks such as updating records, making follow-up calls, organising information, preparing materials, and supporting staff with day-to-day administration. Your attention to detail and friendly approach will help us stay connected, responsive, and effective — and you won’t be doing it alone. We’ll support you at every step, from application and onboarding to ongoing training and guidance from our volunteer team.

If you’re ready to make a meaningful difference — and gain valuable skills and experience along the way — we’d love for you to apply and join our community of dedicated volunteers.

Focus Birmingham is a leading local charity that provides expert support, advice, and care for people living with sight loss and complex disabilities. We deliver a range of life-changing services including residential care, supported living, day services, low vision assessments, and community outreach. Our approach is person-centered, empowering individuals to live independently and access opportunities with dignity and inclusion.

As we adapt to a changing digital landscape and explore new ways of engaging communities, supporters, and service users, we are seeking a Digital Marketing Trustee to join our dynamic and committed Board. This new role will support the charity’s ambitions to improve digital engagement, modernise communications, and strengthen our public profile and fundraising capacity.

Why This Role Matters

Effective digital communication is essential for amplifying our voice, reaching diverse audiences, promoting inclusion, and securing sustainable income. As Digital Marketing Trustee, you will offer strategic oversight and guidance to ensure our marketing and digital communications are high-impact, audience-focused, and aligned with our mission.

This is a unique opportunity to use your digital expertise to shape the future of a well-established charity while contributing to a cause with genuine social value.

Role Purpose

As a Trustee, you will share collective responsibility for the governance and strategic leadership of Focus Birmingham. In your specialist capacity, you will:

• Advise the Board on digital strategy, branding, and communications
• Provide scrutiny and insight into digital marketing and audience engagement
• Ensure the charity’s digital presence is accessible, inclusive, and aligned with its values
• Support innovation across channels to increase visibility, fundraising, and service impact

You will work alongside fellow trustees and the executive leadership team to ensure Focus Birmingham maximises its digital potential while maintaining high standards of compliance, reputation, and effectiveness.

Key Responsibilities

General Trustee Duties

As a member of the Board, all trustees are expected to:

• Ensure Focus Birmingham complies with its governing documents, charity law, and regulatory requirements
• Maintain proper oversight of strategic objectives, financial performance, and risk management
• Uphold the charity’s values and ensure ethical governance and decision-making
• Provide constructive support and challenge to the senior leadership team
• Act in the best interests of the charity and its beneficiaries at all times
• Attend quarterly Board meetings and participate in additional committee work or strategic sessions as appropriate

Digital Marketing-Specific Duties

As the Digital Marketing Trustee, your responsibilities will also include:

• Advising on the development and implementation of a digital marketing and communications strategy to raise awareness of the charity’s services, campaigns, and fundraising efforts
• Supporting the charity to grow and diversify its online presence through effective use of website content, social media, email campaigns, video, SEO, and online advertising
• Helping evaluate the effectiveness of digital channels using analytics and audience insights, and suggesting improvements based on performance data
• Offering oversight and guidance on brand development and how the charity presents itself visually and verbally in digital formats
• Promoting good practice in digital storytelling reflects the experiences of our service users in an ethical and empowering way
• Helping ensure digital communications are accessible to people with visual impairments and compliant with relevant regulations (e.g., GDPR, WCAG)
• Advising on digital aspects of donor engagement and online fundraising, including giving platforms, digital campaigns, and crowdfunding
• Championing innovation in communications and supporting a culture of creativity and responsiveness within the organisation

Person Specification

We are seeking a digitally savvy marketing leader who brings strategic insight, creativity, and a passion for social purpose.

Essential Criteria

• Substantial experience in digital marketing, digital communications, or online engagement, ideally in a senior or strategic role
• Strong understanding of digital marketing tools and platforms, including social media, CMS, email marketing, SEO, PPC, Google Analytics, and CRM systems
• Strategic thinker with a clear grasp of audience targeting, digital content planning, and user experience (UX)
• Demonstrated ability to use data and analytics to inform decisions and drive results in engagement or conversion
• Familiarity with digital storytelling, campaigns, and brand development across multi-channel environments
• Excellent communication skills and the ability to convey complex digital concepts clearly to a non-technical audience (e.g., board and senior staff)
• Commitment to inclusive and ethical digital communication practices, particularly for people with disabilities or accessibility needs
• An understanding of and commitment to charity governance, transparency, and good stewardship

Desirable Criteria

• Experience working with or advising not-for-profits, charities, or social enterprises
• Knowledge of digital fundraising platforms or experience delivering online fundraising or donor engagement campaigns
• Familiarity with accessibility standards (e.g., WCAG 2.1) and tools that improve online inclusion
• Experience leading or advising on digital transformation in a small or medium-sized organisation
• Lived or professional experience related to disability, accessibility, or sight loss

What We Offer

• A meaningful, strategic volunteer opportunity with a respected, impact-driven charity
• The chance to shape digital strategy and innovation at Board level
• A supportive and collaborative Trustee team, with induction and ongoing development
• Opportunities to meet and engage with service users, frontline staff, and supporters
• Reimbursement of reasonable expenses
• The satisfaction of contributing to a mission that improves lives across Birmingham and beyond

Focus Birmingham is a dedicated charity supporting people with sight loss and complex needs, helping them lead fuller, more independent, and more connected lives. We’re currently looking for warm, compassionate volunteers to join us as Telephone Befrienders.

If you can spare just a few hours a week, you can make a genuine difference to someone who is visually impaired and may be feeling isolated. A simple conversation from the comfort of your own home can bring comfort, confidence, and connection to someone who truly needs it.

As a Telephone Befriender, you’ll offer friendly chats, emotional support, and a vital social lifeline — helping people feel heard, valued, and less alone and you won’t be doing it on your own. We’ll support you every step of the way, from application and onboarding to being carefully matched with someone you’ll genuinely connect with.

If you’re ready to brighten someone’s day — and enrich your own — we’d love for you to apply and join our community of caring volunteers.

Quotes from our volunteers -

• Sonia, Telephone Befriender "It's so rewarding knowing that  a weekly phone call to someone can help reduce their feelings of loneliness and isolation for a small part of their day."
• Sacha, Telephone Befriender "One of the greatest gifts is giving my time to support and empower citizens with sight loss."
• Sharon, Telephone Befriender "It gives me great pleasure and satisfaction when I see service users gain confidence and self-esteem, as I believe the be-friending service is making a real difference to their lives".

About The Role

At WWT we shape unforgettable experiences. We are a warm, welcoming and genuine charity that protects and restores Wetlands. WWT Martin Mere has 600 acres of amazing wetland scenery which is home to such an assortment of wildlife. 

We are looking for volunteers who can support our team in our Café and shop to ensure we offer excellent customer service to our visitors.

By providing excellent customer care in our shop, you will be encouraging our visitors to support the wider conservation work of WWT. The money that is taken in retail is instrumental to the conservation work that WWT can afford to carry out.

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need. 

If you are interested in volunteering for WWT but don't wish to apply online, please email us, or give us a call and  leave us a message with your name and number.  

About You

Who are we looking for?

This role would suit you if:

• Have an enthusiastic and friendly manner
• Have an eye for detail and creativity
• Excellent verbal communication skills
• A confident attitude and / or experience in successful face-to-face contact with the public
• Commitment to excellent customer service
• Are happy using a computer/till
• Like working in a busy environment
• An interest in birding and optics equipment (if you’d like to get involved in promoting and selling our optics)

We are particularly looking for people to help on Mondays, Thursdays or Fridays. 

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you'll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

We look forward to hearing from you!