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Remote
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Are you highly organised, people-focused, and passionate about creating safe, meaningful experiences for communities? Tell My Truth and Shame the Devil C.I.C. is seeking a Retreat Support & Member Travel Liaison to support the planning, coordination, and delivery of retreats, gatherings, and in-person programmes for survivors, young people, and community members. This plug-in role is essential to ensuring that members can participate in transformative experiences with clarity, dignity, and practical support.

As Retreat Support & Member Travel Liaison, you will coordinate the logistical and communication aspects of member participation in retreats and events. You will act as a key point of contact for travel planning, accommodation coordination, accessibility needs, and member queries before, during, and after retreats. Working closely with programme leads, clinical and safeguarding teams, and community managers, you will help ensure retreats are delivered smoothly, safely, and in alignment with our values-led, anti-capitalist, community-driven mission.

Experience Qualification and Requirements

Essential / Highly Valued Experience

  • Experience in event coordination, travel liaison, member support, or administrative logistics
  • Strong organisational skills with high attention to detail
  • Ability to manage multiple tasks, timelines, and communications calmly and reliably
  • Clear, professional, and compassionate communication skills (written and verbal)
  • Confidence supporting participants who may be anxious, unfamiliar with travel, or attending for the first time
  • Ability to handle sensitive and personal information confidentially, in line with safeguarding and data protection policies
  • Ability to work collaboratively with programme leads, facilitators, venues, and volunteers
  • Proactive problem-solving skills and sound judgement when escalating concerns
  • Reliability and responsiveness during pre-event and live delivery periods
  • Alignment with values of care, respect, and participant-centred delivery

Desirable / Can Be Developed

  • Good understanding of, or willingness to learn, safeguarding and wellbeing protocols
  • Confidence using digital tools for scheduling, communication, and record-keeping (e.g. email, shared documents, spreadsheets, CRM or event platforms)
  • Experience supporting vulnerable groups, community programmes, or residential retreats
  • Willingness to contribute to improving systems and processes through reflection and feedback

Qualifications

  • Formal qualifications not required; relevant professional, voluntary, or lived experience is valued

Main Responsibilities/ Key Duties

  • Coordinate member travel logistics: Provide clear guidance on transport options, arrival and departure details, accommodation information, and local travel considerations. Support members to plan journeys confidently while balancing consistency, cost-awareness, and accessibility needs.
  • Primary point of contact for members: Act as a calm, reliable, and approachable contact for participants attending retreats or in-person programmes. Respond to queries promptly, clearly, and sensitively, recognising that travel and participation can be stressful or unfamiliar for some members.
  • Support retreat and programme planning: Work alongside programme leads to support retreat schedules, attendance tracking, check-in processes, and on-the-day coordination. Assist with practical arrangements that enable facilitators to focus on delivery and participant care.
  • Liaison with venues and teams: Coordinate with venues, facilitators, and internal teams to ensure accommodation, access, catering, room set-up, and transport arrangements meet programme needs, safeguarding standards, and agreed expectations.
  • Accessibility, wellbeing, and safeguarding: Proactively identify potential accessibility barriers, wellbeing needs, or safeguarding concerns shared by participants. Escalate issues promptly and appropriately to designated leads, following organisational safeguarding procedures.
  • Data management and compliance: Maintain accurate and up-to-date records of participant details, travel arrangements, access requirements, and communications. Ensure all information is handled confidentially and in full compliance with GDPR and data protection policies.
  • Post-retreat follow-up and evaluation: Support post-programme processes, including follow-up communications, feedback collection, and contribution to evaluation activities. Help ensure participant experiences inform learning and continuous improvement.
  • Systems and process development: Contribute to the creation and refinement of checklists, guides, templates, and systems that improve the consistency, care, and efficiency of future retreats and in-person programmes. Share learning and practical insights with the wider team.

What This Role Offers You:

  • Practical leadership experience supporting impactful retreats and in-person programmes.
  • Opportunity to contribute directly to transformative experiences for survivors and marginalised communities.
  • Personal growth through service-led, community-centred work in a values-driven organisation.
  • The satisfaction of helping members feel supported, informed, and safe as they engage in deep personal and collective development.

What This Role Is Not For:

  • Individuals seeking hands-off or purely behind-the-scenes work with no member interaction.
  • Those unwilling to work flexibly around programme timelines or respond to live operational needs.
  • People expecting rigid structures or corporate event management environments—this role requires adaptability, care, and collaboration.

If you are ready to support powerful in-person experiences and ensure members can engage fully, safely, and confidently, we want to hear from you. Apply now and help us deliver retreats that foster healing, connection, and transformation.

A Final Word
Logistics are about people, not just plans.

If you know that:

  • Trust is built through clear communication, care, and reliability
  • Privacy and safeguarding are essential when supporting travel and participation
  • Respectful, attentive support helps people feel safe and welcomed

…then you understand the heart of effective retreat support and member travel liaison.

Posted by
Tell my Truth and Shame the Devil View profile Organisation type Registered Charity
Posted on: 20 January 2026
Closing date: 10 February 2026 at 23:07
Tags: Communications, Customer Service, Direct / Supporters

The client requests no contact from agencies or media sales.