Volunteer lead volunteer roles in colindale, greater london

Womankind is recruiting reliable and resilient women, who are able to commit to 1-2 daytime hours each week for six months, to join our Volunteer Befriending Service. Befrienders encourage and support vulnerable women who have experienced or are experiencing domestic abuse, empowering them to make their own decisions and improve their mental health and wellbeing so that they can lead more fulfilling lives. 

Training: 

Befrienders attend an initial online meet & greet session and then receive 4 taught sessions of comprehensive training over Zoom. These sessions will take place over 4 weeks, starting in Autumn 2025 (DATES AND TIMES TBC). Befrienders will be expected to complete homestudy in between sessions. You will be part of a team of trainees and benefit from peer support as well as help and guidance from the Volunteer Coordinator. Our training comes with over 30 years of experience working in women’s mental health, giving volunteers the very best preparation for the role, and a support network of like-minded women. 

The Role: 

Upon the completion of training, each volunteer is matched with one woman who has experienced childhood abuse, trauma, sexual violence and/or domestic abuse, and will be experiencing mental ill health and social isolation. 

As a befriender you would be expected to commit 1-2 hours on a weekly basis for 6 months and attend monthly group and individual supervision. Many of our volunteers decide they would like to be matched with another woman after the completion of their first match and continue volunteering with us for another 6 months. 

You and your befriendee would start by getting to know each other gradually. Once you have built up your relationship, you would support her emotionally, using active listening skills and providing her with a space to express her feelings and feel heard. You would help her to believe that she can achieve her goals and have safer relationships. Part of your role would be demonstrating what a healthy and boundaried relationship looks like. 

You: 

You will be enthusiastic and interested in helping another woman improve her mental health and wellbeing so that she can lead a more fulfilling life. You will be friendly and non-judgemental, have good communication skills and be a reliable and patient listener. 

The befriending role can be challenging and emotionally overwhelming at times. Therefore, we need befrienders who have adequate life experience and feel emotionally robust and resilient enough to take on the role. We welcome volunteers with personal experience of mental health and other relevant issues but will require you to have at least a one-year period of stability and ideally to have received professional help like counselling in your recovery. 

As this is a remote service, we welcome applications from women who are based across the UK. 

Please note, there is very limited availability for women who can only volunteer during the evenings and weekends. 

Because of the nature of this role, it is only open to women applicants and is exempt under Schedule 9 Part 1 Equalities Act 2010. 

At Womankind we recognise that while women share many characteristics and experiences as a result of living within a patriarchal society, women belonging to marginalised groups experience discrimination on multiple fronts. It is really important to us that the women who use our services feel represented amongst our volunteers. We welcome applicants from all backgrounds and walks of life, especially from groups which are marginalised and underrepresented in our organisation, such as working-class women and Black and Minoritised women. 

 What Past Befrienders Say: 

“I loved the training, that was possibly one of my favourite things about this whole experience...it was really thorough. I loved being in a space with like-minded women – and it was also challenging, which I liked.” 

“In terms of supervision and knowledge, how to prepare the role – it was much more prepared, much more in depth than other places I’ve volunteered.” 

“It’s been a pleasure, I love volunteering with you guys. It’s special being part of this – in a world where are so few spaces where you can have a direct impact on someone’s life, doing this role is really special.” 

Closing Date: 31/08/2025 

Job Type: Volunteer 

Work Location: Remote, must be UK-based 

About us

Sense is a national charity dedicated to supporting children and adults who are deafblind or have complex disabilities, along with their families, to lead fulfilling lives. We believe in inclusivity, ensuring that everyone, regardless of their disability, has the opportunity to engage fully in life's experiences.

About the role

Become a vital part of our 70th Anniversary! We're looking for a passionate volunteer to join our 4-person Philanthropy and Special Events team for 6 months. Work directly with our Special Events Manager, gaining practical experience as you help deliver a spectacular 70th-anniversary drinks reception for high-value audiences on November 26th 2025 in central London, set to raise £30,000 to ensure the sustainability of our services for years to come.

Key Duties: 

• Research and identify companies and individuals to approach for silent auction prize donations for our 70th-anniversary event, which aims to raise £30,000 to support children and adults with complex needs.
• Contact potential prize donors via email and phone.
• Accurately log all donor communications and prize details on team files and our database.
• Collect key prize information (descriptions, terms, expiry dates) and arrange/coordinate delivery of prizes and vouchers for the event.
• Assist with essential event administration, including creating name badges, inputting guest access and dietary requirements onto a central system, and compiling guestlists onto a check-in system.
• Option to provide event day support on the evening of November 26th in central London.
• Opportunity to gain insight into other areas of event management based on interest, such as invitation concept development, donor stewardship, or drafting communications.
• Maintain a confidential, sensitive, and discrete approach to personal, sensitive, and organisational information.
• Be prepared to assist with various tasks as needed to support event delivery.

The role will involve:

• Helping Sense to raise vital funds to support people with complex needs, via gold standard Special Events.
• Representing the organisation in a positive professional manner, supporting the vision that no one is left out of life.

This role would suit you if you’re: 

• Experienced in working in an office environment or have or are working towards a qualification in event or project management.
• Able to demonstrate excellent written, and verbal communication skills with good attention to detail.
• Able to build good relationships and build rapport easily with a wide range of people.
• You have ideas of appropriate companies to make approaches to or have personal connections to potential high value prizes (desirable).
• Proficient in using a PC and Microsoft Office Suite (Word, PowerPoint, Excel) and comfortable with email/internet. Familiarity with AI systems is desirable.
• Ability to work independently and manage a variety of tasks effectively.
• Possesses a strong commitment to diversity, equity, and inclusion, demonstrating respect for all individuals, their unique perspectives, and varied backgrounds (including but not limited to age, disability, gender, race, religion, or sexual orientation).
• Motivated by Sense's vital work and driven by a desire to create a tangible difference for individuals with complex needs. 

What Sense Offers

• Ongoing dedicated support from the Special Event Manager.
• Examples of previous prizes secured for events and email and phone call templates to guide you when making prize asks.
• Online training on how to keep and store data safely and office health and safety.
• Updates how your support is making a difference.
• Full training and support throughout your volunteering with Sense.
• An opportunity to build your CV skills and a reference for your time volunteering with Sense.
• A great opportunity to share your skills and experience.
• A chance to deepen your understanding of the great work we do at Sense.
• A fulfilling flexible experience that can fit around your schedule.
• Reimbursement of reasonable out-of-pocket expenses as agreed in advance with your manager. 

Sense Values 

We include. We collaborate. We find a way. We challenge. We celebrate.  

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising events organisers have the exciting and varied role of helping plan and deliver local fundraising events to raise the vital funds needed to help our feline friends. Our fundraising events organisers use their passion for cats and people to plan cake sales, barn dances, quiz nights and everything in between.

What can you expect to be doing?

• Planning fundraising events and activities like cake sales, quiz nights and barn dances in Mid-Sussex RH15, RH16, RH17, BN6, BN45.
• Providing the treasurer with information on funds raised from fundraising events
• Encouraging and promoting a professional image of Cats Protection 
• Following policies and guidelines and ensuring licences and permits are obtained for events

A bit more information about this role and the team

• This is a flexible role. The amount of time you offer can work to your availability and convenience.
• There may be opportunities for your activities to be fully remote and/or admin based if you'd prefer.
• You will need your own transport if you wish to attend events, ideally a car or van since items, stock and equipment will usually be needed.
• We ask that you complete training to support you in your role. This can be completed online if you have access to the internet and the necessary device (computer/laptop/tablet etc). Support can be offered or paper versions of much of the training if needed.

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds through events. You will also meet new people, make new friends and be part of a dedicated group of volunteers.

We’re looking for someone with

• Good organisational skills
• Strong interpersonal skills
• The ability to prioritise and delegate
• An appreciation of the importance of handling money and charity resources responsibly
• Knowledge of your local community

Time expectation

Our fundraising events organisers usually spend two to three hours per week in this role, which is flexible and can be shared by more than one volunteer.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

"Be the Change, Fill the Bucket!"

InterVol is a student volunteering charity in the United Kingdom that connects students with volunteering opportunities locally and overseas. InterVol supports students to develop their skills with community projects in the UK and then use those skills to support the work of charitable partners overseas on health, education, refugee support, and conservation placements. Our project placements and volunteering opportunities are designed by our local partners with the long-term needs of beneficiaries and communities in mind. InterVol supports a network of four student societies at English universities with around one hundred volunteers annually.

InterVol is looking to increase its presence on university campuses around England and Wales, and therefore we are accepting applications from university students interested in setting up a student committee.As a committee member, you will be responsible for recruiting students to volunteer locally and abroad, liaising between the board of trustees and the committee, and recruiting committee members for the next academic year. The student committees will be supported by the trustee board, who are drawn from past student committees. 

Setting up a student committee is an excellent opportunity to gain leadership experience, gain a developed insight into the charity sector and international development, and create positive change in your community and abroad. All student committees are supported by the trustee board, and there will be training provided. 

As a committee member you will:

·Work with the student union at your university to establish an InterVol committee. 

·Recruit students to volunteer locally and abroad. This will involve attending freshers’ fair, hosting information evenings, and running team-building days. 

·Organise local volunteering opportunities and liaise with our international project partners. 

·Recruit committee members for the following academic year. 

·Oversee volunteer fundraising. 

·Commit to being involved with the student committee for two years. 

·Be based in the United Kingdom to allow travel to meetings.

Person Specification:

·Experience of volunteering in the UK or abroad. 

·Strong teamwork, collaboration, and communication skills. 

·Capable of leading teams and working under pressure. 

·Well-versed at time management and staying organised. 

Summary

East Herts Family Support Service are looking for Volunteers across a variety of roles and locations to support the service lead by One YMCA.

Some of the sessions that require support include:
 

Stay & Play

Providing a fun session for children aged 0-5 years with a range of activities and resources for children to explore. We will provide a specific area for babies with staff on hand to offer support and advice. Families can come along with their children to have fun and socialise with other parents and carers.

Gilston Village Hall, GILSTON, Wednesdays, 10 - 11.30 am
Beane valley family centre (0 to 18 months), HERTFORD, Thursdays, 12.45 - 3.15pm
Selections Family center, HERTFORD, Fridays, 9.30 - 12.00pm
Southern Maltings,WARE, Thursdays, 9.30 - 11.30pm
High Trees Family Centre, TURNFORD, Fridays, 1.15pm - 3.45
Active Rhyme Time, High Trees Family Centre, TURNFORD, Mondays, 9.30 - 11.15
Creswick Family Centre, WELWYN GARDEN CITY, Wednesday, 9.30am - 12.00pm
Silver Birches Family Centre, WARE, Tuesdays, 9.30am - 11.15am
Greenfield FC – Waltham Cross, Tuesdays, 9.15am - 11.45am
Rosedale Community Church, Cheshunt, Mondays, 12.30 - 3.30pm
Woolmer Green Village Hall, KNEBWORTH,Tuesday, 9.30am - 12.000am
Howe Dell Community Hall, Hatfield, Wednesdays, 9.30am -12.00am 
Breaks Manor Community Centre, Hatfield, Mondays, 9.30am - 12.00

Main Tasks could include:

To support the vision of the Family Centre supporting the Early Start Team in their work with parents, carer's, families and Children (under 11years)

• To ensure all families
• feel welcome comfortable and valued.
• To support the engagement of parents in their children’s development and learning.
• Setting up/tidying away
• activities.
• Engage & play with the children.
• Lead on specific activities as required.
• Includes both indoor and outdoor activities
• Encourage and support families to register with the service

Skills, Experience and Qualities needed:

• Aged 18 or over.
•  Willing to undergo an enhanced DBS check.
• You need to have a friendly approach.
• Excellent communication skills
• Maintain confidentiality at all times
• The ability to work well in a team and unsupervised.

Support Offered:

• Training provided prior to starting role.
• Full induction into the service
• Ongoing support and supervision throughout role.

Location: Remote (with occasional in-person meetings, if possible)
Time Commitment: Flexible hours + monthly team meeting (First Thursday of each month, time TBC)

Do you have an eye for detail and a passion for securing funding for a good cause? We’re seeking a Volunteer Project Manager to lead and coordinate our Grants Team, helping us access essential funding to deliver life-changing programmes.

What You’ll Do:

• Lead and coordinate the Grants Team to identify, apply for, and manage funding opportunities

• Chair monthly meetings and track team actions and outcomes

• Support the preparation and submission of compelling grant applications

• Monitor funding deadlines, reporting requirements, and application status

• Work closely with the leadership to align funding with organisational goals

• Occasionally attend in-person meetings (if feasible)

Qualifications & Experience:

• Previous experience in project coordination, grants, or fundraising (desirable but not essential)

• Strong writing and communication skills

• Attention to detail and ability to manage multiple deadlines

• Collaborative team player with leadership potential

• Familiarity with budgeting or nonprofit finance is a plus

• Comfortable with remote tools and flexible working

Benefits & Impact:

• Help secure critical funding that directly supports children and vulnerable communities

• Gain hands-on experience in grant writing, team management, and nonprofit strategy

• Flexible, remote volunteering tailored to your availability

• Contribute to a growing, mission-driven organisation

• Receive support, recognition, and opportunities for personal growth

• Make a tangible difference in people’s lives while building your own skills and network

Project Coordinator

Job Title: EPAfrica Summer Team – Project Coordinator (PC)
Location: Kakamega, Kenya 

Duration: Minimum 3 weeks during our summer programme, which runs from approximately 1st July – 13th September 2025.
Start Date: UK-based training and preparation begins in June, with travel to Kenya taking place several days before the start of your placement.

 Compensation: Non-salaried placement, with the following expenses covered:

• Travel: Project-related travel in and around Kakamega County is fully covered.

• Accommodation: Fully covered throughout the EPAfrica summer. 

• Programme delivery costs: All costs associated with programme delivery (travel to sites, partner meeting expenses, etc) paid for by the charity.

• Additional Costs: Round-trip flights to Kenya and limited subsistence costs, plus any personal travel elsewhere within Kenya (e.g., for your holiday week). 

About EPAfrica

EPAfrica (Education Partnerships Africa) is a volunteer-led charity working in partnership with rural secondary schools in East Africa. Our mission is to create sustainable change in education by investing in resources, infrastructure, and local capacity. Our volunteers are central to our work — building strong relationships, learning deeply about the local context, and delivering projects that matter.

Role Overview

As a Project Coordinator (PC), you will be a key part of the Summer Team, supporting the smooth operation of EPAfrica’s in-country summer programme. You’ll work alongside the Project Manager and other Project Coordinators to provide on-the-ground coordination, logistical support, and pastoral care for our Project Workers (PWs). This is a dynamic and rewarding role that gives you insight into international development, team leadership, and operational planning.

Key Responsibilities

• With guidance from the Project Manager (PM), support our team of Project Workers (PWs) in their school placements, including:

  • Monitor project progress and guide PWs to address any issues as they arise

  • Offering pastoral support and help maintain the wellbeing of Project Workers

  • Co-deliver trainings on topics such as project management, effective international development practices, safety and wellbeing, and cultural awareness

  • Coordinating key operational logistics relating to summer programme delivery.

• Facilitate communication between PWs, our in-country Summer Team, and the UK-based central charity team.

• Help deliver our in-country monitoring and evaluation programme, enabling us to effectively plan for and deliver future investments. This includes:

  • Monitoring visits to current & recent investment schools to gauge impact of EPAfrica’s work

  • Assessment visits to potential future EPAfrica participant schools

  • Staying up-to-date research into developments in the Kenyan education system and potential impacts on our work

  • Establishing and maintaining relationships with our network of local partners.

• Contribute to Summer Team planning, reflection sessions, and process documentation

• Help to maintain the safety, security, and wellbeing of the Kenya-based team, working within the charity’s risk guidelines.

What We’re Looking For

• Strong familiarity with, and demonstrated interest in, EPAfrica’s values and operating model.

• A demonstrated interest in grassroots international development is required; previous experience in this setting (volunteering, fieldwork, or prior work experience) preferred.

• Experience being a part of teams delivering project-based work, and leading with empathy. 

• Effective communication skills and the ability to work with stakeholders from a variety of cultures and backgrounds. 

• Demonstrated ability to take initiative and solve problems under pressure.

• Willingness to operate in a challenging, fast-paced environment and to be involved in making decisions which affect the wider team.

• Experience as a Project Worker or previous Summer Team involvement preferred – but alternatively, relevant professional or volunteering experience in a similar context. 

What You’ll Gain

• Real, hands-on project management and delivery experience. 

• Exposure to international development at a grassroots level, with concrete opportunities to deliver meaningful work.

• A rich cultural experience and the opportunity to immerse yourself in semi-rural communities in Western Kenya. 

• Volunteers benefit from one week’s holiday in the middle of the programme, allowing the opportunity to explore the rest of the country (previous volunteers have travelled to Mombasa, Nairobi and the Maasai Mara). 

• Opportunity to work with a team of passionate, like-minded individuals and build a strong professional network within the charity and our wider community.

• A standout experience for your CV, and the chance to develop transferable skills in stakeholder management, communication, logistics, and more. Previous EPAfrica volunteers have leveraged their experience with us to secure roles with the FCDO, WHO, UN, Civil Service and in a variety of consultancies. 

Interested?

We’d love to hear from you! If you’re enthusiastic about education, development, and making a difference, this is a unique opportunity to get involved and get hands-on, meaningful experience delivering grassroots international development projects in Kenya. You’re also welcome to apply with a friend and complete a summer placement alongside them; just let us know in your application.

Branch Trustees

RSPCA Stort Valley Branch – multiple opportunities

Help us make the world a better place for animals

RSPCA Branches rescue, rehabilitate and rehome those animals most at risk through clinics, animal centres, boarding and fostering facilities; offer advice and education on animal welfare; and support with microchipping, neutering and subsidised animal treatments for animals owned by people in financial difficulty.

Each RSPCA branch (of which there are approx. 150) is a separately registered charity, operating at a local level across England and Wales. Branches did 78% of the rehoming activity across the RSPCA network in 2020 and took more than 31,000 animals into their care. There are also over 300 RSPCA charity shops, all of which are run by RSPCA branches. The RSPCA has been at the forefront of animal welfare since 1824 when we were founded in a London coffee shop, and we’re proud to be the oldest animal welfare charity around.

What does RSPCA Stort Valley Branch do?

We cover an area either side of the M11 from Saffron Walden in the north to Harlow in the south and fundraise and offer welfare services within this area.

The animal welfare services that we offer are centred around our busy clinic in Harlow and include:

•  Subsidised routine veterinary treatment and microchipping for owned animals - in 2024, we made over 2,200 consultations at our Harlow clinic and administered more than 500 vaccinations and 250 microchips.
•  Advice and education
• Community outreach

We operate a charity shop in Bishops Stortford town centre, selling clothes, books, games and other items to help with our fundraising.

In addition to our Harlow clinic, we work closely with RSPCA animal centres and inspectors to support their work and to look after and re-home animals rescued in our branch area. We also support neighbouring branches by seeing some owned animals from their nearby towns at our clinic. We are working to improve our fostering network to help with rehoming, and are keen to step up our fundraising work to enable us to provide additional welfare support to the community.

What do RSPCA branch trustees do?

RSPCA branch trustees are volunteers who shape the work that the branch does, and are collectively responsible for governing and managing the affairs of the branch. “Trustees have overall control of a charity and are responsible for making sure it’s doing what it was set up to do.” “Trustees are the people who lead the charity and decide how it is run.” “They may be known by other titles, such as: directors, board members, governors, committee members” - Charity Commission. At Stort Valley, we have a lovely team of staff and volunteers with experienced, capable people managing our shop and clinic day-to-day. Trustees will set the strategy, make the big decisions and lead on new initiatives.

To find out more about being a Trustee, visit the Goverment Trustee - What's involved which explains what trustees do. There is some information on the RSPCA website about Branch Trustees, and we have an online session about becoming a Branch Trustee, which should hopefully give you more of an idea of what the RSPCA Branch Trustee role will involve.

Stort Valley Branch is presently in the process of converting to a Charitable Incorporated Organisation (‘CIO’), the modern legal form for many charities - loosely equivalent to a Limited Company. We expect to complete the change in the second half of this year (2025).

Who are we looking for?

We are looking for applications from people from all social and cultural backgrounds, who are passionate about improving animal welfare. It doesn’t matter whether you are an experienced trustee or not, as trustee training and induction will be provided. If you can bring relevant skills and experience from other aspects of your life, that’s great, and we’re pretty sure you’ll learn some new ones here!

Right now, we would like to recruit several additional Trustees. We’ll define and re-balance the roles of all the Trustees once our new Trustees have settled in, so we’re not necessarily looking for you to select a specific role at this stage. The opportunities could include taking the lead on fundraising, overseeing our clinic or shop, increasing our local outreach and education activities, enhancing our online presence and recognition, and more. Ideally, for some of the roles, you’ll be relatively local to the branch area; others can be done remotely.

We hold monthly Trustees’ meetings, which last 1.5~2 hours. We ask for Trustees to join as many of these meetings as possible. You’ll also need to allow time to prepare for meetings - creating or reading through any relevant documents in advance – and of course, for the specific activities you take on. We normally meet in the evening, online (Google Meet), at times chosen to suit Trustees’ availability.

Trustees are elected or re-elected for a 12-month term at the branch’s Annual General Meeting (AGM). Between AGMs, branches have the ability to co-opt an additional three trustees who serve until the next AGM and can then be elected.

What’s in it for you?

There are lots of benefits to becoming an RSPCA Branch Trustee, including:

•  induction and trustee training
•  the chance to meet like-minded people who share your enthusiasm for animal welfare
•  the opportunity to gain new skills and develop existing ones
• the ability to use your skills to improve the wellbeing of animals in your local area, and make a real difference to the lives of animals
•  the capacity to shape innovative projects, and be part of the RSPCA’s ten-year strategy - “Together for animal welfare”
•  access to our learning hub, which contains training materials and courses on a variety of subjects
•  the chance to shape the services in your local area
•  volunteering is good for your wellbeing.

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

Who are we?

Switchboard LGBTQIA+ exists to provide members of the LGBTQIA+ community, as well as their friends, family and those supporting them, with a listening service that they can contact via phone, instant message and email between the hours of 10am to 10pm every day.

We are happy to talk to service users about any topic they wish. Topics we often talk to service users about include: sexual health, safer sex, relationships, coming-out, gender identity, transitioning, mental health, experiences of hate crimes, support for meeting other LGBTQIA+ people and making friends, and much more.

However, we want to also be upfront and transparent about the fact that not all of our conversations are positive or constructive. Our volunteers can also be exposed to abuse from the public, manipulative callers, sexual fantasies and safeguarding concerns.

Training for POC volunteers

At Switchboard we are working to ensure that our volunteer membership reflects everyone within the LGBTQIA+ community. We want service users to be able to speak with volunteers who can empathise with their experiences and volunteers to connect with folks from a wide range of different backgrounds, cultures and identities.

To help enable us to do this even more, we have created brand new dedicated training groups for different identities within the LGBTQIA+ community. 

This group training group is specifically set up for people of colour. By joining this group, you'll undertake our Core Acceptance Training programme which equips you with the skills needed to support those contacting us via phone and instant message. Our hope is that this safe space enables you to freely ask questions, put our listening toolkit into practice and discuss approaches to different scenarios in an engaging, enjoyable way.

Who are we looking for?

To ensure we can provide a high quality service to those who contact us, we are looking for volunteers who:

• Simply put, like communicating and chatting with other people (you’re most likely a people-person who feels energised by this type of communication)

• Feel comfortable taking calls and speaking over the phone to people you do not already know

• Are familiar with different instant messaging platforms (such as WhatsApp and other chat tools) and the types of communication they might receive

• Are able to read between the lines to decipher messages

• Are good listeners who let others lead conversations and instead create the space they need

• Are able to ask broad, open questions to keep conversations flowing

• Understand the importance of using the right tone when communicating in writing, and are able to flex their writing style to suit different people

• Have a strong attention to detail, with a particular focus on spelling and grammar

• Are able to evaluate sources of information and identify those that can be trusted, from those that cannot

• Know when to challenge and when to step back

• Have essential digital literacy skills (such as using email tools such as gmail and outlook, search the web for information and copy and paste website URLs)

• Understand and support our mission

• Have an awareness of the challenges facing the LGBTQIA+ community

• Are empathetic in nature

• Agree to uphold our values of being non-directive and non-judgemental

Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

1. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Location: Remote (with occasional in-person meetings, if possible)
Time Commitment: Flexible hours + weekly team meeting (Tuesdays at 7:30 PM)

Are you an organised, proactive individual passionate about supporting meaningful community work? We're looking for a Volunteer Project Manager to lead our Jumping Beans Team—a child-focused initiative supporting local families through engaging programmes and activities.

What You’ll Do:

• Lead and manage the Jumping Beans Team to deliver projects on time and effectively

• Coordinate and chair weekly Tuesday evening team meetings

• Track team tasks, monitor project progress, and ensure timelines are met

• Regularly report progress to the leadership team

• Collaborate across departments to align goals and resources

• Occasionally attend in-person meetings (if possible)

Qualifications & Experience:

• Previous project management or team leadership experience (paid or voluntary)

• Strong organisational and time-management skills

• Excellent interpersonal and communication skills

• Creative thinking and problem-solving abilities

• Experience working with or supporting children or families is a plus

Benefits & Impact:

• Play a key role in bringing joy and support to children and families in need

• Gain valuable experience in project leadership and charity operations

• Flexible, remote-friendly volunteering

• Work with a passionate, supportive team and make meaningful contributions

• Build connections with other professionals and community leaders

• Personal and professional development opportunities through mentoring and teamwork

Position Overview:
The Programme Specialist is critical in supporting the delivery of a high-impact employability and skills development programme. Working under the guidance of the Programme Lead, this position focuses on coordinating projects, managing participant engagement, and ensuring the smooth execution of training initiatives, mentorship activities, and job placement efforts. The Programme Specialist directly empowers individuals to achieve workforce readiness and sustainable employment.

Key Responsibilities:

1. Project Coordination:

   • Assist in managing day-to-day activities of the programme, including onboarding, skills assessments, and skills development of participants.

   • Track progress against programme milestones (e.g., participant enrollment and completion rates) and flag delays to the Programme Lead.

2. Participant Support:

   • Serve as a primary point of contact for participants, addressing inquiries and providing guidance on programme resources, training modules, and job search tools.

   • Maintain accurate participant records, including attendance, skill assessments, and post-program outcomes.

3. Stakeholder Engagement:

   • Support the Programme Lead in building relationships with internal stakeholders.

4. Data Management & Reporting:

   • Collect and analyse data on participant progress, employment outcomes, and programme effectiveness using CRM systems or databases.

   • Prepare regular reports for the Programme Lead to inform decision-making and demonstrate impact to funders/stakeholders.

5. Logistics & Compliance:

   • Manage programme materials, including training resources, digital platforms, and participant handbooks.

   • Ensure compliance with programme guidelines, confidentiality policies, and grant reporting requirements.

1. Continuous Improvement:

   • Gather feedback from participants and partners to identify opportunities to enhance programme delivery.

   • Support the implementation of new tools or processes to improve efficiency and participant satisfaction.

Required Qualifications:

• Education: Bachelor’s degree in Social Sciences, Education, Human Resources, or a related field.

• Experience:

  • 1–3 years in programme coordination, workforce development, adult education, or a similar role.

  • Experience working with diverse populations, including youth, underserved communities, or career changers.

• Skills:

  • Strong organisational and multitasking abilities, with attention to detail.

  • Proficiency in Google products (Forms, Sheets, Docs, Slides) and familiarity with CRM tools.

  • Excellent interpersonal and communication skills for engaging participants and stakeholders.

  • Basic data analysis and reporting capabilities.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Main purpose of the role

To provide telephone friendship service to veterans (and their partners) in their own homes.

Key focus

• To provide telephone friendship and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
• The use of a quiet safe space so you can concentrate on the call and maintain confidentiality.
• Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
• Report any concerns or problems to the volunteer coordinator immediately.
• To record information about the call on the telephone log and submit this monthly.
• Read and understand the information provided as part of the induction training.
• Understand and work to the Telephone Friendship Service guidelines, boundaries and expectations.
• Adhere to Royal Star & Garter confidentiality policy.
• To take care of own Health & Safety and that of others affected by your volunteering activities.
• Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.

Time commitment

Minimum of 1 hour per week. There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.

Our Values

We are a values-based organisation and strive to demonstrate our values in all we do:

With love: We carry out our work with love, care and compassion

Living positively: We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives 

As a family: We work and live as one team, one family, one community

Standing in their shoes: We show admiration and respect for people and never forget what they have done 

Take courage: We are not afraid to what is right and what is needed

What we are looking for from volunteers

Essential skills and attributes 

It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support. Others include:

• You enjoy working as part of a team
• You understand how to operate within a confidential environment
• You are aware of the needs of older people

We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies. The role is dependent on a DBS check.

Behaviours & characteristics

• Good listening and communication skills
• Naturally patient and able to demonstrate sensitivity
• Reliability and at the same time flexible to changing needs

Don’t worry if you are new to a role like this. We will support and train you and encourage you on your telephone friendship journey.

Pathway to becoming a volunteer

• Application Form
• Informal meeting
• References
• Enhanced Disclosure & Barring Check
• Induction Training

Other information you need to know

This is a remote role, and you will be required to attend online induction training.

You will need access to a phone to make calls and access to emails to receive information regarding your calls.