Volunteer manager jobs in Tooting, greater london
How's your job search on our site?
RESPONSIBILITIES:
Coordinate annual calendar of volunteer training events
· Work in partnership with the Volunteer Development Manager to understand volunteer recruitment needs across services and the wider team.
· Liaise with services teams to plan and develop the calendar of volunteer training events, both in person and virtual.
· Manage relationships with training venues ensuring desired dates are secured early in line with event requirements and budgets.
· Proactively research new training venues which meet accessibility requirements.
· Work with team members taking a lead on volunteer training delivery to ensure all training materials are up to date and relevant training packs/goodie boxes are distributed to trainees.
· Liaise with trainees to ensure confirmation paperwork is completed in a timely manner and needs relevant to training are met.
· Keep accurate records and maintain database records to ensure services teams are kept up to date with trainee information and any changes to event attendance.
· Circulate post-training communications to help ensure new volunteers are onboarded in a timely manner.
· Collect and distribute feedback from trainees to ensure quality of delivery is maintained to a high standard.
· Lead, sustain and develop strong and effective working relationships across the Back Up team.
Manage volunteer applications and requests
· Work with Volunteer Development Manager to ensure application process is kept up to date and is easily accessible to prospective volunteers.
· Liaise with potential volunteers, following up on expressions of interest, providing triage, answering queries and providing information relating to roles which may be relevant and of interest to encourage applications.
· Maintain database records ensuring swift distribution of applications to services team
· Support the Volunteer Development Manager to identify areas of potential efficiency and improvement in working practices in the recruitment, training and onboarding processes.
· Work across the wider team to understand and support volunteer requests, proactively approaching active volunteers with projects and opportunities for them to get involved.
· Coordinate volunteer request opportunities with volunteers and volunteer managers to ensure requests are fulfilled to raise awareness of Back Up’s services.
Other duties and responsibilities
· Maintaining accurate records on the database, adhering to all relevant policies and procedures.
· Be a ‘Data Champion’, leading by example on the importance of good data practice and hygiene, and using the system to its best efficiency.
· Raise awareness of volunteer opportunities via external websites e.g. GoVo, NHS Volunteering.
· Work as a team, consulting with others to ensure you give and receive high quality support.
· Other duties as required by the Volunteer Development Manager.
PERSON SPECIFICATION
Essential:
· Excellent planning skills and disciplines with demonstrated experience in the management and coordination of tasks and events.
· Highly organised. Able to manage time effectively to balance competing priorities.
· Excellent interpersonal skills, tact and diplomacy to relate positively to stakeholders and promote good relationships.
· Ability to communicate confidently with people at all levels.
· Exceptional skills and confidence in the use of a range of computer software and database solutions.
· Able to build constructive positive relationships with external and internal contacts to achieve results.
· A commitment to quality with an eye for detail, excellent written, verbal and presentation skills
· Highly computer literate and a competent user of charity fundraising databases; able to generate reports for analysis
· Strong team working orientation; collaborative, flexible and supportive
· A creative and proactive approach to all areas of work
· Ability to represent Back Up appropriately to service users, senior managers and members across partner agencies.
· Knowledge acquired through experience or training.
· Commitment to continued professional development.
· Willing and able to work occasional evenings and weekends and to travel when required
Desirable:
· Experience of managing projects
· Personal experience of spinal cord injury and the issues affecting people
· Understanding of spinal cord injury and/or disability issues
How to apply:
• Please Note: We currently review application only through Charity Jobs ATS. Please apply through Charity jobs as we will not be accepting offline applications.
• Charity Jobs will ask you for a CV & Cover Letter (saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted).
• Please complete equal opportunities form on charity Jobs. This form will be kept separate from your application and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in, but it will help us improve and maintain high standards.
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Help people find their place in the community.
At Time & Talents, we believe nobody should be left out or left behind. Volunteers are at the heart of everything we do, helping older people stay connected, supporting community activities, and making Bermondsey and Rotherhithe stronger, kinder places to live.
We're looking for an enthusiastic and organised Volunteer Coordinator to join our team.
This is a fantastic opportunity for someone who loves working with people and wants to build a career in the charity sector. You might already be a volunteer yourself, have experience supporting others, or simply be passionate about bringing people together.
What you'll do
- Recruit, welcome and support volunteers
- Match people to meaningful volunteering opportunities
- Keep volunteer records up to date using our volunteer management system (Volunteero)
- Help organise training, events and volunteer recognition activities
- Work with colleagues across Time & Talents to ensure volunteers have a great experience
- Be a friendly and encouraging first point of contact for new volunteers
We're looking for someone who is:
- Person-centred and people-focused
- Organised and able to juggle multiple tasks
- Comfortable using technology and databases
- A great communicator
- Positive, energetic and proactive
- A team player who enjoys working with a wide range of people
What's in it for you?
- A supportive team who genuinely care about people and communities
- Opportunities to learn, develop and grow your career
- The chance to make a real difference every day
- Plenty of tea, laughter and community spirit
Whether you're taking your first step into the charity sector or looking for a role where you can see the impact of your work, we'd love to hear from you.
About Time & Talents
Time & Talents is a 140-year-old community charity rooted in Rotherhithe and Bermondsey. We believe everyone should feel part of a community. Through volunteering, community activities, befriending, support for older adults, children and families, and neighbourhood initiatives, we bring people together and tackle loneliness and isolation.
Demand for our services has increased significantly, and we are looking for an enthusiastic Volunteer Co-ordinator to help us grow, support and celebrate our volunteer community.
This is an ideal opportunity for someone at the beginning of their career in the charity sector. We are looking for potential as much as experience and will provide support, training and development to help you succeed.
Purpose of the Role
To support the recruitment, onboarding, coordination and development of volunteers across Time & Talents' programmes. Working alongside the Community & Volunteering Manager, you will help create an outstanding volunteer experience that enables local people to contribute their time, skills and talents to their community.
You will play a key role in implementing our new volunteer management system, Volunteero, improving volunteer processes and helping us recruit and retain a diverse and engaged volunteer workforce.
About us
We are an energetic, experienced, and passionate team of 15 mostly part-time workers with a strong sense of shared purpose and a lively sense of community. You’ll have the chance to make a big contribution to a strong and innovative organisation which has solidified its reach and impact in recent years.
This role is 3 days per week, with flexibility for occasional evening and weekend working. Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.
If you would like an informal chat about the job, please email recruitment @ timeandtalents .org .uk with your phone number and a suitable time for us to call.
TO APPLY: All applications to be submitted online through CharityJob. Send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the job description and person specification.
IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time to include a well-written cover letter as detailed above. We won’t assess applications without one.
INTERVIEWS: We will be interviewing on Tuesday 14th July
At Time & Talents, we want to create a world where everyone feels part of a community – and where nobody is left out, or left behind.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We aim to prevent or delay the onset of Type 2 diabetes and ultimately to achieve our vision of a world where diabetes can do no harm.
We’re working to build and grow a powerful movement of people helping to achieve a world where diabetes does no harm. The Engaging Communities and Volunteering Manager will lead a team, working alongside the diabetes community, which empowers people, communities and organisations to raise awareness, influence change and support people affected by diabetes to live well and access better care.
You will be a dynamic and inspiring leader experienced in all aspects of project management. You will be skilled in developing and delivering programmes which support people in challenging circumstances, working with people and communities to improve life outcomes. You will be experienced in managing teams, supporting colleagues to excel and deliver high impact strategic outcomes. You will understand the needs of diverse groups and be passionate about ensuring that support is developed collaboratively with people with lived experience enabling them to live will and access better care. You will have excellent communication and engagement skills which enable you to grow and nurture relationships with a complex set of stakeholders, including people with lived experience, volunteers and community organisations.
This is a Home-based role, connected to our office in Wolverhampton. Ideally you will need to be located in the Midlands and East of England region.
We are looking for an experienced Regional Opperations Lead, to coordination all aspects of the StreetDoctors operations within the Midlands Region and to ensure our programmes are fit for the future.
We are an award-winning national charity which trains over 20,000 young people affected by street violence each year in emergency first-aid, through a team of 250 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing their skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.
As the StreetDoctors lead for the region, you will provide leadership in partnership development, volunteer management, the delivery of training and maintaining quality standards.
The key areas of focus include:
- To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations.
- To develop and manage engaged volunteers and youth workers and ensure their expectations are aligned to the organisation's objectives and provide the best volunteering experience possible.
- To deliver training and ensure the quantity and quality of projects meet the required targets and new opportunities are maximised.
At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.
To empower young people through training to keep safe, save lives and be part of the solution to street violence.



The client requests no contact from agencies or media sales.
What you need to know:
- Job Title: Community & Support Lead
- Reports to: Head of Operations
- Salary: £15,000 (FTE equivalent £35,000)
- Hours: 15 hours per week, worked flexibly across the week between 7:00am and 7:00pm. Occasional evening and weekend working may be required to support organisational needs, with advance notice provided wherever possible.
- Location: Fully remote with occasional UK travel
- Contract Type: Fixed-term 1 year - This post is funded by The National Lottery Community Fund.
Experience in one or more of the following areas is required for this role: oncology, cancer care, urology, gynaecology, adolescent and young adult services, community nursing, or a related healthcare setting. Please provide evidence of your relevant experience in your covering letter and/or CV.
The knowledge, compassion and communication skills developed through supporting patients and families affected by cancer are directly transferable to this role.
You will be responsible for leading our community and support services, building meaningful relationships with people affected by cancer, and helping us continue to develop services that are shaped by lived experience.
About Us
The Robin Cancer Trust is looking for a Community & Support Lead to help shape and grow the support we provide to people affected by testicular and ovarian germ cell cancers across the UK. Driven by our community built from lived experience - we support individuals and families navigating diagnosis, treatment, recovery, and life beyond cancer. We connect our community with trusted information, supportive communities, opportunities to share their experiences, and services designed to help them feel informed, empowered and understood.
We do this by:
- Connecting people affected by cancer through our community and shared lived experiences.
- Providing trusted information, signposting and practical support when people need it most.
- Creating opportunities for patients, families and supporters to help shape our services and future work.
- Building a community that breaks isolation, starts conversations and reminds people they are not alone.
Our values:
- Respect: Not only for the important work we undertake, but also for the people who support our mission. We believe in open, honest and empathetic communication between ourselves and our community.
- Creativity: We are a small team with a big vision. In order to drive the change we want to see in the world, we must innovate, disrupt and experiment.
- Trust: We are accountable to each other and our community. We are responsible for upholding these values and the quality of work we undertake and will do so with integrity at all times.
If our mission, vision and values inspire you and resonate with you, we would love to hear from you.
About the role
This is a newly redesigned role created following a review of Robin Cancer Trust's support services.
The Community & Support Lead will play a key role in ensuring that people affected by testicular and ovarian germ cell cancers can access compassionate support, trusted information, meaningful connections and opportunities to shape our future work.
We particularly welcome applications from nurses and other healthcare professionals who may be looking for a career change, greater flexibility, or an opportunity to use their skills in a non-clinical setting. Whilst this is not a clinical position and does not involve providing medical advice, your understanding of the patient experience, treatment pathways and the emotional impact of a cancer diagnosis would help us deliver high-quality, person-centred support to our community.
This role may particularly appeal to nurses seeking flexible, remote working arrangements, including those looking for school-hours working, a better work-life balance, or an opportunity to continue making a meaningful difference outside of frontline clinical practice.
Our Culture:
Our culture is the most important thing to us.
We want someone to join our team with empathy, creativity, versatility and initiative. We are looking for someone who can make this role their own, help shape the future of our support services, and grow alongside the charity as we continue to evolve.
We are looking for someone who cares deeply about people, is comfortable having meaningful conversations, and is passionate about building communities that make a difference.
Job Purpose:
The Community & Support Lead will act as the primary point of contact for Robin Cancer Trust's support services and community activity.
The role will lead the development and delivery of our support offer, including patient enquiries, community engagement, signposting, Thriver Packs, WhatsApp communities, lived experience involvement and service development.
The role will work closely with the CEO, Head of Operations, Medical Advisory Board and Clinical Advisor to ensure our support services remain compassionate, effective, safe and impactful.
Key Responsibilities:
Community Support
- Respond to support enquiries from patients, families and supporters.
- Coordinate the delivery of Thriver Packs.
- Signpost individuals to relevant organisations, services and resources.
- Maintain accurate support records and impact data.
- Ensure enquiries are managed professionally and compassionately.
Community Development
- Lead and develop the Thriver Community.
- Manage and moderate Robin Cancer Trust's WhatsApp communities.
- Build meaningful relationships with people affected by cancer.
- Create opportunities for lived experience involvement.
- Recruit, engage and support community volunteers.
Service Development
- Identify gaps, opportunities and emerging community needs.
- Support the development of new support services and wellbeing initiatives.
- Build relationships with charities, healthcare professionals and support organisations.
- Contribute to the evaluation and continuous improvement of services.
Governance & Administration
- Coordinate Medical Advisory Board meetings and actions.
- Maintain support service reporting and records.
- Support safeguarding processes and escalation pathways.
- Work alongside the Clinical Advisor where specialist support is required.
Equal Opportunities:
Robin Cancer Trust is committed to being an equal opportunity employer. We recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. The Robin Cancer Trust is aware that we are not as diverse as we want to be, so we are actively searching for people who share our passion for our mission, with different backgrounds, perspectives and experiences, to collectively make a difference. If there is anything we can do to support you during the application or interview process, please let us know and we will do everything we can to ensure you have a positive and comfortable experience.
Our vision is to reach every young person in the UK with our life-saving cancer campaigns



The client requests no contact from agencies or media sales.
The Youth Endowment Fund
Senior Research Manager (SRM)- Youth Justice
Reports to: Head of Guidance and Policy
Salary: £54,320
Contract: 13-month maternity cover (fixed term contract)
Location: Central London, hybrid* (see p.6)
Closing date for applications: 9pm Monday 6th July
Interview dates: 22nd and 23rd July
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
Violence continues to shape the lives of too many teenage children. In the past year, nearly one in five said they had been a victim, one in eight admitted to carrying out violence themselves, and half told us they had witnessed violence being committed against someone else. This violence takes many forms— from physical and sexual assault to robbery and threats with weapons. And the consequences are often severe. Nearly three in ten victims, equivalent to 5% of all teenage children in England and Wales, needed medical treatment from a doctor or a hospital.
At the Youth Endowment Fund, we work to prevent this violence. To do this, we aim to build the evidence base on what works, and then use this to change policy and practice.
In the first instance, this means producing strong, relevant evidence through research, data analysis and insights into young people’s lives. But evidence on its own isn’t enough. We must use this evidence to promote real change in day-to-day practice and ambitious system reform to better protect children.
About the role
This role is a hugely exciting opportunity to change practice and policy in the Youth Justice sector. Using the vast body of evidence YEF has compiled (including four new research projects that are currently underway), the Senior Research Manager (SRM) for Youth Justice will spend the year writing two reports:
- A Practice Guidance Report (publishing in May 2027).
- A System Guidance Report (publishing in September 2027).
Practice Guidance Report
The Practice Guidance Report will provide 5-8 evidence-based recommendations on how individual Youth Justice Services can prevent children’s involvement in violence. It will be similar in style and approach to previous YEF Practice Guidance in other sectors (such as the education practice guidance, and youth sector practice guidance report). It will likely recommend a range of evidence-based strategies including:
-
The importance of commissioning evidence-based interventions (detailed in the YEF Toolkit).
-
How to meet the health needs of children in the Youth Justice System.
-
How to respond to serious violence and weapons carrying.
-
How to support the sentencing process.
-
How to support children in and after custody.
-
How to ensure effective diversion takes place.
The SRM for Youth Justice will lead the development and writing of these recommendations.
System Guidance Report
Targeted at policy makers and system leaders (including national government and the inspectorate) this guidance report will make 5-8 policy recommendations on how the Youth Justice sector can be reformed to better protect children from involvement in violence. While the practice guidance will focus on day-to-day changes that Youth Justice services can make, the system guidance will focus on how the system itself should be changed to make it easier for Youth Justice services to do ‘what works’. It will be similar in style to the education system guidance. It will likely recommend a range of evidence-based reforms, including:
-
How to use funding, training and inspection to improve the provision of evidence-based interventions in the Youth Justice System.
-
How to ensure that other agencies and sectors (such as health and education) effectively collaborate with Youth Justice Services.
-
How to improve responses to the most vulnerable children and young people, and how to improve sentencing, custody and resettlement.
The SRM for Youth Justice will also lead the development and writing of these recommendations.
Both guidance reports will include as a priority recommendations that will reduce the racial disproportionality currently evident in the Youth Justice System, and you will work closely with a Race Equity Advisor who will play a vital role as a critical friend.
You will also be supported by a brilliant internal YEF Youth Justice Change Team (former Youth Justice practitioners who work within YEF to change practice and policy across the sector), in addition to external expert input from the leading sector experts. This will include liaising closely with the Ministry of Justice in producing both reports. You will also be able to draw from the practice and system guidance reports that YEF has already produced on diversion.
This role is a unique opportunity to change the Youth Justice System and YEF will invest significant resource in making the recommendations that you write happen. For instance, we published our Education System Guidance Report in May 2025. Three of the eight recommendations included in it have already been enacted. We intend to push for practice and system change at pace and will use the work you produce to do so.
The Senior Research Manager will be part of YEF’s Research team. The Research team is at the heart of our efforts to learn what works and put it into practice. We do this by developing the YEF’s funding strategy and creating free, highly accessible research summaries and actionable recommendations for policy makers, commissioners and practitioners. We’re a high-performing team which values intellectual rigour and getting to the truth, compassion for children, ambition about what we can achieve and humility about what we know. We love to discuss the latest developments in research methods, but we’re not just interested in research for its own sake. We want research to lead to actual changes in outcomes for children.
Key responsibilities
You’ll...
-
Write a practice guidance report for the Youth Justice Sector. This will use the best available evidence (including a range of research that YEF has funded, commissioned, and synthesised) to provide evidence-based recommendations to Youth Justice Services on how to prevent children’s involvement in violence. You will work closely with the internal YEF Youth Justice Change Team, an external expert panel and the Ministry of Justice to produce high quality guidance.
-
Write a system guidance report for the Youth Justice Sector. This will use the best available evidence (including a range of research that YEF has funded, commissioned, and synthesised) to provide evidence-based recommendations to Youth Justice policy makers and system leaders on how the sector can best protect children from involvement in violence.You will work closely with the internal YEF Youth Justice Change Team, an external expert panel and the Ministry of Justice to produce high quality guidance.
-
Become the YEF’s expert on Youth Justice. You’ll make sure we understand the key issues, stay on top of the latest research and are connected to the right people.
-
Read, comment on, and support the publication of four research projects focused on the Youth Justice system concluding in late 2026.These projects, which are currently underway, are reviews of current practice that focus on: Youth Justice responses to serious violence, VAWG and weapons; a review of how community sentences and court orders are used for children involved in violence; a review of custody aftercare and resettlement programmes for children and young adults; and a review of whether the youth justice system is currently meeting the health needs of children within it. Alongside YEF’s existing research (particularly the YEF Toolkit), these reviews will support the development of guidance.
-
Develop great relationships with experts and represent YEF in external meetings and events. You’ll promote evidence-based policy and practice by speaking at conferences and events.
-
Work with our Change Team to produce resources and accessible summaries for Youth Justice colleagues on the evidence. This will also include supporting the Youth Justice change team in producing a self-assessment tool based on your practice guidance report.
About you
You are this sort of person:
-
You want to play a significant part in reducing the level of violence affecting children and young people. You care about having an impact. This might mean you’ve worked directly with young people at risk of becoming involved in crime, for organisations that fund or deliver relevant programmes, or have conducted research on this topic.
-
You share our belief that an evidence-based approach is our best hope of
preventing violence. You’re fascinated by research, but you’re not just interested in research for its own sake. You want to achieve actual changes in outcomes for children.
-
You know a lot about Youth Justice. You know the key ideas and debates, recent policy developments and key people. You’re comfortable talking about Youth Justice with experts. There are many ways to acquire this knowledge. You might have worked in Youth Justice, in associated organisations, or learnt about it during a degree.
-
You take ownership of your work. You demonstrate ownership and agency and can take the leading role on a project. You can take broad objectives and deliver a concrete workplan to make them happen.
-
You’re a confident reader of research and have strong critical appraisal skills. You know when research can be trusted and when it can’t and can confidently articulate your views on the strength of research. You might have gained this expertise through your academic studies, research or professional experience.
-
You have at least three years’ experience working in a role that required you to think about research. This could include a range of roles in policy, academia, funding or practice.
-
You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex research findings into plain writing that everyone can understand.
-
You have excellent project and time management skills. You can work independently, quickly and to a high standard.
-
You are good with people. You’re comfortable working with a wide range of people, including senior academics and other research experts, children and their families, practitioners and policy makers. You’re able to provide constructive challenge when required. You care more that good things happen than who gets the credit. You support your colleagues to produce excellent work.
-
You learn fast but remain humble. You like learning. You’re very good at synthesising information. You know how much you don't know and that you can always learn more.
-
You’re committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values.
While it’s not a criterion, we’re especially interested to hear from applicants
who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or socio-economic background.
Additional benefits include
£1,000 professional development budget annually, 28 days annual leave plus Bank Holidays, four half days for volunteering activities.
Hybrid working details
The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
To apply:
To apply, please send a CV, cover letter and the monitoring form via our application page by 9:00 pm Monday 6th July.
When applying for this role, ensure you complete our Monitoring Form and attach your CV. Additionally, please submit a supporting statement that answers the following questions. Your response to each question should be no longer than 400 words:
- Why do you want the job?
- Can you give an example where you’ve had to summarise evidence on a specific topic that was highly contested? How did you manage the process and communicate the result?
- Please provide an overview of your experience in relation to Youth Justice and explain why this experience makes you a good fit for this role.
You will also be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
Interview process
Interviews will take place on 22nd and 23rd of July.
There will be a task to prepare for in advance.
Personal data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
Purpose of the role:
As a Kinship Family Worker for Kinship Reach, you will deliver this online programme to families in your commissioned area. You will provide virtual one-to-one support to kinship carers and their families to help them become resilient and informed, with a strong support network to help them care for the children in their care.
Key responsibilities:
One-to-one support
Provide up to 6 one-to-one support sessions bespoke to the kinship carers and their families over a three-month intervention, working within the Kinship Reach delivery model. This may include, but is not limited to:
- Signposting or referring to relevant national and local services.
- Providing practical and emotional support to kinship carers.
- Liaising with other professionals and organisations.
- Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.
- Providing support for carers to secure grants from local and national funders.
- Set goals for change following Kinship Reach processes, in partnership with the kinship carer.
- Monitor, review and revise these goals to ensure carers are on track and goals remain relevant.
Peer group facilitation and management
Kinship delivers virtual peer support groups which carers from Kinship’s programmes can access, coordinated by Senior Kinship Family Worker(s). This role could include:
- Developing existing groups and setting up new groups as required.
- Working closely with Kinship’s peer-to-peer service where appropriate.
- Collaborating with kinship carers, the local authority, and community partners to set up virtual and in-person peer support groups.
- Planning, preparing, facilitating virtual and in-person peer support groups.
- Promoting groups in the area you are delivering in to kinship carers and organisations who work with them, including contributing to the creation of promotional materials.
Participation
- Recruit kinship carers as volunteers to lead and support the development of virtual peer support groups.
- Work proactively to enable kinship carers to influence the design and delivery of the peer support groups delivered in their area (such as topics, time / date).
- Support Kinship’s communications and engagement strategy, such as helping to provide case studies and sourcing images for newsletters and local media to promote the programme and recruit participants.
Safeguarding and risk management
Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL).
- Recognise and respond appropriately to signs of abuse or neglect, following national legislation and procedures and Kinship’s own safeguarding procedures.
- Liaise with your line manager and safeguarding lead regarding safeguarding concerns, following Kinship’s policies and processes.
- Provide reports and information for managers about cases of concern.
- Ensure you are aware of and follow safeguarding policies and procedures risk of harm protocol.
- Complete risk assessments for events or groups with families in line with Kinship’s policies and processes to be signed off by a DSL or DDSL.
- Follow Kinship’s health and safety policies to keep yourself and your clients safe, such as Lone Working Policy, Home Visit Policy, risk assessment, events.
Monitoring and Evaluation
- Record attendance at virtual support groups and ensure this is reported on the Salesforce database.
- Ensure casework, feedback, and other data related to service delivery are regularly and accurately recorded on our Salesforce database in line with Kinship’s policy and best practice.
- Ensure completion of carer registration forms, review forms, and closure forms, taking details that will be used to evidence impact.
- Collect case studies from your kinship carers to help demonstrate impact.
- Contribute to any reports for local authority partners as required in terms of data and case studies as required.
- Attend monitoring meetings as required.
- Engage in quality assurance processes in line with Kinship processes and policies.
Relationship and stakeholder management
- In partnership with the senior Kinship Family Worker, enable local authorities to understand the programme and pathways for how to make referrals.
- Support practitioners' meetings with local authorities to encourage referrals, discuss cases, and ensure local authority confidence in the programme.
- Where applicable, work with local authorities to raise awareness of kinship care and to reach and support kinship carers through the programme.
- Where possible and relevant, represent Kinship at external events and meetings to raise awareness of the programme and to influence other organisations.
- Where applicable, work with local authorities and voluntary and community groups supporting kinship families.
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Don’t go over 2 pages on your covering letter.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
This is an excellent opportunity to join a small, dedicated team delivering a specialist service to service leavers and their families.
We are looking for an enthusiastic and passionate Mentor Manager to join our mentoring service, supporting both SSAFA beneficiaries and our network of volunteer mentors.
In this role, you will act as the operational point of contact for your area of responsibility, managing and recording the work of volunteer mentors. You will conduct specialist needs assessments for potential beneficiaries and monitor, support, and review mentoring relationships through regular engagement with volunteers. You will also brief, present to, and coordinate the involvement of key stakeholders across your area of responsibility.
This is a home‑based position requiring extensive travel throughout the North Region of England, with an expectation to attend Catterick on a weekly basis.
Please refer to the Area of Responsibility map below for further details.
About the team
You will be joining a small, well‑established, and dedicated team covering the whole of the UK. With regular team meetings and a range of communication channels, you will receive ongoing support, training, and mentoring. Although we operate remotely, we are a closely connected team whose collaboration, commitment, and shared purpose drive our success.
About you
We are seeking an exceptional candidate who thrives on challenge—someone determined, highly motivated, and able to build strong relationships and a positive reputation across the region while working from home. You will be confident communicating with a wide range of stakeholders and comfortable balancing teamwork with the ability to work independently under your own initiative.
Ideally, you will have experience managing a large geographic area, along with excellent communication and IT skills, including strong proficiency in MS Office 365 and database systems.
Experience in volunteer management, with a willingness to learn and a genuine passion for making a difference are essential.
An understanding of the Armed Forces and ex‑Forces community would be beneficial, but it is not a requirement.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Closing date: Midnight on 12 July 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 20 and 21 July 2026.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Community Fundraising and Volunteers Manager is responsible for managing and delivering an ambitious, values-led community fundraising programme that meets Muslim Aid's income targets while deepening community engagement and volunteer impact.
Working within Muslim Aid's Growth Department and reporting to the Head of Growth, the post-holder will lead a dedicated team, oversee all community fundraising campaigns (including Ramadan, Qurbani and Emergency appeals), and manage a national volunteer network. The role ensures all activity is compliant with regulatory, ethical and Islamic values-based standards and that Muslim Aid's community fundraising is delivered in line with the MAUK Growth Strategy 2026–2030.
About the Role:
- Lead on mid-year and end-of-year income reviews, presenting findings and recovery plans to the Head of Growth.
- Maintain a pipeline of new community fundraising activities and products (e.g. regular giving, community challenges, legacy and corporate-community partnerships) to grow income diversification.
- Maintain a live Fundraising Risk Register that documents impact on acquisition and service delivery. Review quarterly and escalate any high-rated risks within 48 hours.
- Develop and maintain an Annual Events Calendar shared across relevant departments at least 2 months in advance.
- Set and track an annual volunteer growth target agreed with the Head of Growth reporting progress on a monthly basis.
- Utilise online fundraising platforms (e.g. JustGiving, LaunchGood, peer-to-peer fundraising pages) to maximise income from community fundraising campaigns.
About You:
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role.
To be successful in this role, you will need:
- Experience developing and delivering annual fundraising work plans, securing income across multiple community fundraising streams.
- Demonstrable track record of meeting or exceeding income targets.
- Experience sourcing and capacity-building volunteers.
- Experience running major faith/community campaigns (e.g. Ramadan, Qurbani, Emergency).
- Knowledge of digital fundraising tools and online giving platforms as they apply to community fundraising.
- Ability to inspire people and build long-term relationships with internal and external stakeholders
Why you should apply:
Join Muslim Aid as our Community Fundraising and Volunteers Manager and take a leading role in managing and delivering an ambitious, values-led community fundraising programme in line with Muslim Aid’s Islamic values and MAUK Growth Strategy 2026–2030. You’ll lead a dedicated team, oversee community fundraising across key campaigns, and build a strong national volunteer network to grow sustainable income and strengthen community engagement across the UK. If you’re passionate about inspiring supporters, empowering volunteers and delivering meaningful fundraising experiences that enable life-changing humanitarian work, apply now to make a real impact across communities throughout the UK.
Benefits you will enjoy working for us:
- 25 days annual leave + 4 Privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Pre-employment Checks:
Due to the nature of our work with children & vulnerable communities, Muslim Aid operates rigorous safeguarding and PSEA procedures in our recruitment process. We are committed to the prevention of sexual abuse, exploitation and adopt a zero-tolerance approach to SEA, as a result, any employment with Muslim Aid is subject to the following checks prior to your start date:
- Satisfactory professional references, including safeguarding specific-enquiries.
- Criminal records check, including a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check where applicable
- Proof of eligibility to work in the national location for this role.
We will do everything possible to ensure that only those who are suitable to work with children and vulnerable people are recruited to work for us.
Regional Volunteer Team Lead- Midlands and Yorkshire
CSSC
Remote
£33,000.00
Full-time
Permanent
Membership Organisations
Job description
Pay: £33,000.00 per year
Job description:
Position: Volunteer Team Leader
Location: Remote in Midlands and Yorkshire
Full-time Salary: £33,000 + car
Job Title- Volunteer Team Leader
Department- Regional Hub
Reports to- Head of Change
Grade- Team Leader
Job Purpose
To provide regional team leadership to designated Regional and Area Associations and their volunteers that inspires the delivery of excellent member benefits, sports and leisure events at a local level.
Key accountabilities
- To support volunteers to deliver a regional and local programme that: o Aligns to the CSSC strategy, mission, vision and values o Adheres to operating processes, framework and legislation o Enhances volunteer skills and experiences, celebrates volunteering, and attracts new volunteers to CSSC
- To work collaboratively with the Regional Chair and volunteers to monitor progress in line with their annual plan, attend local meetings and evaluate the delivery of activities and events.
- To foster effective networking and collaboration across the team championing best practices, seeking out new ideas, new ways of doing things, and celebrating success.
- To attract, recruit and induct new volunteers in such a way that they feel confident and can provide an excellent service for our members.
- To help volunteers to meet personal development goals and aspirations, ensuring that key volunteering roles have potential successors, retaining and developing the services and commitment of volunteers with CSSC.
Dimensions
No. of direct reports
0
Total staff overseen
0
Internal contacts
Volunteer Support Team , Events Team, Sports and Physical Activity team, Marketing and Communications Team
External contacts
Regional and Area Officers, Communications Officers, Event volunteers
1
Person Specification
Personal
effectiveness
Essential
Desirable
Ability to manage and organise time and workload effectively.
Resilient and flexible with the ability to work under pressure
Ability to build and manage strong working relationships.
Able to work independently and as part of a team.
Personal drive and enthusiasm with a positive attitude and a desire to succeed.
.
Committed to continuous improvement
Skills,
experience & qualifications
Essential
Desirable
- Minimum of 3 years relevant volunteer management experience either in the work place or attained through a relevant qualification.
- Intermediate to advanced level of MS word and Excel
- Ability to communicate both through written and verbal
- Full UK driving licence as travel will be required for this role
- A relevant degree or professional qualification in volunteer management
is not essential but may be advantageous.
- A working knowledge of CRM and digital Event Management Systems
- Experience with building and working with high performing teams
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company car
- Company pension
- Cycle to work scheme
Experience:
- Volunteer Management: 3 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: Remote
We are a not-for-profit, membership, organisation for over 124,000 colleagues from the civil service and public sector.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Volunteer Coordinator you will be integral in enhancing our volunteering opportunities and volunteer experience across our Homes and as our new five-year strategy takes shape, across our community services. The role is part-HR processes, part-opportunity development and totally people focussed. This is a new role for us so if you want something to get your teeth in and which will give you variety please read on.
The values that Royal Star & Garter holds are integral to everything we do, and we expect staff to uphold them. In the case of this role, it will be an important element of ensuring appropriate consistency across the Homes.
We are committed to investing in our staff – in both their professional development and personal wellbeing. We offer a comprehensive induction supported by training and an informal learning approach. Our range of benefits are also designed to support our staff.
We are looking for someone who is passionate about our values, someone with positive energy and who wants to work as part of a fabulous team to make a real difference
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Us
Slade Gardens Community Play Association is a small registered charity that operates a 1.25-acre staffed adventure playground in the heart of Lambeth. Our open-access service welcomes children and young people aged 0-21, providing them with the freedom to come and go independently while enjoying a diverse and stimulating play environment designed to support exploration, creativity and development.
About the Role
This is a genuinely hands-on, hybrid role. In this small organisation, one person will carry operational playwork leadership alongside fundraising, safeguarding, finance, governance, line management and community partnership. If you’d love being out in the playground itself as much as building the plans and partnerships that keep it thriving, we would like to hear from you.
Please see the full job description attached.
Please send your CV together with a supporting statement (maximum two sides) addressing the essential criteria. Informal enquiries and visits are warmly encouraged — please get in touch.
Our process has two stages:
1. Application: CV plus a supporting statement no longer than two sides.
2. Interview: a panel conversation and a short, scenario-based discussion, plus an informal visit to the playground during a session — for many candidates the most enjoyable and revealing part of the process.
Children aged 0-21 in the borough of Lambeth have the right to play freely and safely in a healthy outdoor environment.
The client requests no contact from agencies or media sales.
Special Events Manager – Volunteering
Contract type: 12 Months Fixed term – 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £47,423 per year with excellent benefits.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Community, Events and Education team manages and delivers a diverse portfolio of fundraising and engagement activity ranging from challenge events, our partnership with Glastonbury festival to community fundraising, our volunteer Speaker Network and education engagement. The team delivers far more than income by deepening the engagement of new and existing supporters, raising awareness of WaterAid’s work.
The Special Events team is responsible for the management and delivery of unique festivals partnerships and special events.
About the role
As our Special Events Manager – Volunteering you will lead volunteer management across all of WaterAid’s festival and special events activity and manage teams of staff and volunteers onsite at some of the UKs biggest and most loved public events.
In this role, you will:
- Recruit, train and manage over 700 volunteers across festivals
- Develop and deliver volunteer training, safeguarding and wellbeing processes.
- Support the special events team with operational plans, including volunteer schedules, logistics and volunteer welfare.
- Lead teams onsite at festival events as required including Glastonbury festival, and other WaterAid events.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Proven experience of recruiting, developing, motivating, and managing large teams of volunteers at mass public events.
- Excellent knowledge and experience of safeguarding and welfare practices for volunteers and experience in delivering these in a live events environment.
- Proven experience of leading, managing and supporting volunteers and staff.
- Ability to manage cross-team projects and establish excellent stakeholder relationships at peer and senior levels to deliver against shared objectives.
Closing date: Applications close 12:00 PM UK time on Monday 6th July. Interviews are expected to take place week commencing 13th July.
How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our People Promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



Location: Westminster, London
Contract: 6 months FTC (Maternity Cover)
Salary: £40,780 (NJC Scale 26-28) incl. LW + pensions and other benefits
Hours of work: Full-time 35 hours per week excluding breaks
Annual leave: 35 days per year, including Bank/ Statutory Holidays
Closing date: Friday 3rd July 2026
About the role
The People Services and Volunteers Partner is responsible for delivering an efficient, responsive and people-centred service across the full employee and volunteer lifecycle. The role acts as a key first point of contact for managers, staff and volunteers, ensuring high-quality administration, recruitment coordination, onboarding, compliance, record-keeping and people support.
Main duties
People Services Operations
- Act as the first point of contact for day-to-day People Services queries from staff, volunteers and managers, providing advice and guidance
- Own the employee and volunteers lifecycle support and administration (new hire paperwork, pre-employment checks, induction, role/salary changes, Personio updates, time off management, benefits administration, leaves and terminations, involving the preparation of documentation), tracking/processing information and record-keeping.
- Support the rollout, optimisation, and ongoing maintenance of our HRIS (Personio), ensuring accurate employee lifecycle data, leveraging data insights for continuous improvement, and maintaining compliance with HR policies.
- Maintain our Volunteer Management Software (Better Impact), ensuring volunteer data is accurate and up to date.
- Maintain accurate, confidential and up-to-date people records and documentation in line with data protection requirements and internal procedures.
- Identify opportunities to streamline ways of working, reduce duplication and improve the overall effectiveness of the People Services function.
Recruitment and Selection
- Coordinate recruitment activity for staff and volunteers, including managing vacancies via the organisation’s website, liaising with hiring managers, arranging interviews.
- Help ensure recruitment processes are efficient, inclusive, well organised and compliant.
- Work with departments to understand their needs and help shape appropriate volunteer roles.
Payroll Administration
- Undertake payroll-related administration and ensure relevant staff information is processed accurately and within deadlines.
- Ensure records across systems are accurate, current and aligned with internal reporting and compliance standards.
Volunteer Experience Coordination
- Build positive relationships with volunteers and managers to ensure volunteers feel valued, informed and well supported.
- Act as the first point of contact for volunteering enquiries, manage applications, conduct interviews, and manage references and onboarding requirements.
- Assist with volunteer scheduling / rota-related activity where required, helping to ensure appropriate volunteer coverage and a positive volunteer experience.
- Help promote volunteering opportunities through local networks and online platforms.
- Support the planning and coordination of The Passage’s volunteer celebration events (including the Christmas Party), working closely with the People Services team, Primary Services and other Services to ensure successful delivery.
General responsibilities
- Work with your line manager to ensure the role continues to meet the strategic aims of The Passage.
- Attend internal and external meetings, training sessions, and events as required.
- Participate in regular supervision and annual appraisals, identifying your own development needs.
- Follow all organisational policies and procedures, especially those related to Health and Safety, Confidentiality, and the Code of Practice.
- Support the implementation of The Passage’s Diversity and Equality Policy in all aspects of your work.
- Maintain a high standard of professionalism, aligned with the values and ethos of The Passage.
- Carry out any other duties appropriate to the role.
Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and People Services team continue to evolve, the role may evolve in consultation with the postholder.
Desired experience
This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your application, please address essential criteria demonstrating your understanding and knowledge, and give evidence of your experience and abilities.
- E1: Experience in a HR, Volunteers, Recruitment or an office administrative role, demonstrating proficiency in effectively managing high-volume workflows.
- E2: Experience of handling confidential records and applying data protection principles in practice.
- E3: Experience using HR / volunteer management systems, ideally including Personio and Better Impact or similar systems (desirable)
Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
Desired Knowledge and Skills
K1: Basic understanding of employment laws, regulations and compliance requirements.
S1: Confident IT skills, including Microsoft Office and HR systems.
S2: Ability to build excellent working relationships at all levels
S3: Acute eye for detail and accuracy is crucial to ensuring accuracy in data entry, documentation, and HR processes, minimising errors and discrepancies
S4: Excellent organisational skills, with the ability to manage competing priorities in a fast-paced environment.
S5: Ability to handle and analyse large volumes of employee data accurately, ensuring data integrity and maintaining strict confidentiality.
S6: Aptitude for identifying and resolving HR-related issues promptly and efficiently, while adhering to established policies and procedures.
S7: Ability to work independently and collaboratively, maintaining professionalism and confidentiality.
As a Vincentian organisation, The Passage strives to be inclusive; encompassing a diverse and rich culture from within our members, clients, volunteers and staff. This approach is reflected in our core values and it is important that all staff have respect for this.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Internal title: Citadel London Manager
Location: London, Greater London (hybrid - office 2 days a week and regular travel across London)
Salary: £48,365 per annum (inclusive of London weighting)
Hours: 35 per week (full time)
Contract: Fixed term (until 31 March 2027)
Closing Date: 4 July - please note that we retain the right to close applications early if we find the right candidate, and will be interviewing on a rolling basis.
About the role
As Project Manager, you will provide supportive line management to six Coordinators working in North-East and South-East London. You will be responsible for overseeing and developing our London projects: building our partnerships, supporting the teams to grow the support we offer and supporting the projects’ continuous improvement and sustainability.
About you
You will be a confident leader who is skilled and comfortable in building relationships and influencing people, and passionate about the role of the community in ending homelessness.
Essential skills include:
- Experience of managing teams in the homelessness, housing or voluntary and community sectors
- Strong relationship building skills
- Ability to motivate and support staff and volunteers
- Excellent communication and organisation skills
About Citadel
Citadel is a volunteer-powered homelessness prevention project that supports people experiencing, or at risk of homelessness, to find a place to live, settle into a home, and feel part of a welcoming and supportive community. Coordinators recruit and train volunteers before matching them with a person referred for support. Coordinators and volunteers work closely with people who have been referred, to establish what matters to them and how best they can support them.
About us
Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments.
The client requests no contact from agencies or media sales.


