Volunteer positions volunteer roles in barbican, greater london
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
We are looking for up to ten UK university students to join our volunteer Student Ambassadors team and help Ygam achieve its social purpose by reaching out to students at university. This will be achieved by advising Ygam on the needs of students, supporting with content development, organising activities at your campus, and join us at events to raise awareness of gaming and gambling harms.
We are seeking individuals who are outgoing, with a confident personality. You will enjoy engaging with other students and be able to advise us on the experiences of students with regards to gaming and gambling.We’d love to hear from students with an interest in mental health, psychology, content development, and gaming.
If you are interested, your application should include a copy of your CV and a cover letter (of no more than two sides of A4) detailing what you would bring to the Ygam Student Ambassador team and how your experiences (life and/or work) demonstrate our values of integrity, empathy, innovation, and empowerment.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Roots Academy
At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries.
Our vision is enabling university students to live God-centred lives, so we teach structured, engaging and transformative face-to-face foundational Islamic education to over 2000 students across the UK & Canada.
Role Summary
The HR Lead will be the focal point for all HR tasks in Canada. This will include supporting the Canada team with recruitment, maintaining HR files, keeping accurate records in line with compliance requirements, issuing volunteer agreements, and ensuring the Canada team are compliant with Canadian employment law.
Key tasks
- Recruitment – supporting with role descriptions, advertising positions, arranging interviews and onboarding new starters.
- Compliance and employment law – requesting IDs and other documentation as required, supporting with training requirements, and advising the leadership team on best practice.
- HR Admin – managing the contracting / volunteer agreement process, ensuring personnel files are kept up to date and accurate record keeping of all HR files.
What we’re looking for
- Prior experience in an HR role, HR qualification would be a bonus
- Strong interpersonal skills, and the ability to be diplomatic
- Understanding of the importance of confidentiality
- Experience handing sensitive information desired but not essential
- Strong understanding of the Muslim Community in Canada, and belief in Roots Academy’s vision
What we have to offer
- Contribute to a growing organisation that educates and empowers the Muslim community.
- Access to in-house tarbiyah sessions to develop your deen.
- Receive continuous rewards for facilitating Islamic education through Roots Academy.
Please note: This is an unpaid volunteer position. Volunteers can claim expenses for food, travel, and equipment in line with the Expenses Policy.
We teach structured, engaging and transformative face-to-face foundational Islamic education to students across the UK and beyond.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As an Assistant Roller Skate Coach, you will work alongside the Head Coach to assist in delivering roller skating sessions to participants of varying skill levels. This volunteer position offers an excellent opportunity to gain coaching experience and contribute to the development of our community-based programs.
Key Responsibilities
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Assist the Head Coach in delivering roller skating lessons to individuals and groups.
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Support participants during practice sessions, helping with technique and safety.
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Encourage and motivate participants to improve their roller skating skills.
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Ensure the safety and well-being of all participants during sessions.
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Help with setup, breakdown, and maintaining the equipment.
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Assist in the tracking of participant progress and provide constructive feedback.
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Maintain a positive and supportive environment for all skaters.
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Promote RollaDome All Skate’s mission and encourage community involvement.
Skills & Qualifications
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Passion for roller skating and enthusiasm for teaching others.
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Previous experience in roller skating or coaching (desirable).
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Strong communication skills and ability to work well with others.
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Good organisational skills and attention to detail.
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Ability to support and motivate participants.
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First aid qualification (desirable, but not essential).
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Reliable, proactive, and positive attitude.
Commitment
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Minimum 15 hours per week, with flexible hours.
Benefits
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Gain coaching experience and enhance leadership skills.
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Opportunity to work alongside experienced coaches.
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Make a positive impact in your community by supporting youth and adult skaters.
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Access to roller skating workshops and professional development opportunities.
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Be part of a dynamic, supportive team environment
RollaDome All Skate is committed to creating inclusive, safe, and empowering environments where children, young people, and families can experience th




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A charity based in Croydon, Surrey, London, UK is looking for volunteer Charity Team Assistants; to volunteer 30 unpaid hours per week. The Charity serves a multi ethnic community especially people from Black and ethnic minority backgrounds.
Responsibilities:
- To assist GNDFuk's permanent instructors in finding and providing creative forms of engagement for both our youth and adult programmes.
- To assist in project and schedule planning including setting and clearing up 30 minutes before and after projects and events
- To assist in ensuring that activities are executed safely
- To assist in coordinating events and activities to encourage the objectives of GNDFuk
Person Specification:
- Someone enthusiastic and creative who is committed to working towards the achievements of the charities objectives.
- Knowledege of Black and ethnic minority tradition/culture is preferable however not essential.
- Experience is desirable.
This is a non-paid one year temporary position however accommodation and maintenance will be provided.
All interested candidates are required to send us a letter of application, a resume, and contact to the email provided. If your application is accepted, you will be invited for a telephone interview. Any applications received after the closing date will not be considered unless we have been unable to find a suitable candidate for this vacancy.
Successful candidates will require a DBS/POLICE check and references prior to commencement.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Programmes & Services department keeps our organisation running. Our team work directly with volunteers by offering them support.
Our Programmes & Services department is divided into four roles. Each of these roles reports to our Programmes & Services Manager. Our four roles are:
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People Coordinator
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Volunteer Engagement Coordinator
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Referrals Coordinator
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Training Coordinator
Key tasks and responsibilities
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Track the attendance of all volunteers.
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Maintain friendly relationships with caseworkers.
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Be the first point of contact for queries from volunteers and signpost to the relevant team/person.
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Support the accessibility needs of volunteers attending in person or online.
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Organise socials for the organisation.
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Feedback volunteer experiences to the management team.
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Support the People Coordinator to ensure the smooth onboarding and offboarding of volunteers.
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In person attendance on Saturdays is compulsory but there is no expectation of remote work throughout week.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Climate and nature are urgent, motivating issues, so we attract great volunteers. We want to fulfil our potential by making sure we get the best out of our fantastic people and all the future ones we attract by keeping them happy and active. That is the role.
What will you be doing?
EcoCounts is a group of volunteers working together to embody EcoCore’s approach to the climate crisis. EcoCore covers a lot of ground because the climate and biodiversity crisis is so all-encompassing, which means we have a lot of varied and different volunteer tasks available, ranging from carbon footprint data collection, setting up sub-teams of friends or colleagues or doing social media or running workshops.
Your responsibilities would be to create volunteer tasks from our work streams, which would include things like:
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creating a role description for each volunteer task to give a good outline of everything required and expected
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keeping track of what volunteers are active on
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encouraging and inspiring volunteers to deliver on commitments
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creating an incentives or rewards framework for volunteers, potentially working with supporting businesses to agree on gift vouchers, tokens etc
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managing a small budget
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building up a social network with events, collaborations and other inputs
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using our social media accounts to advertise, to celebrate achievements etc
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help other directors, trustees & secretary keep reporting, stats, and feedback on activities up-to-date
Goals
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Our 2025 target is 100 people doing their carbon footprints
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We’re looking for 20 coordinators
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We have about a dozen volunteering roles to fill beyond the two above
What are we looking for?
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You should be a people-person with experience of managing people. You should be happy to put in the time and effort communicating with the volunteers both all-together and individually in a way that gets the best results from them.
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Personal change is only one of the five ways that we can change society - we don't focus on personal change alone, we want to change our community, our local businesses and our local government.
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You should check out our manifesto on the About page to make sure you agree with the ways we advocate for the way forward in the climate crisis – are you happy what we suggest is one of the best approaches?
What difference will you make?
Society has got itself into a dangerous situation with the climate crisis and EcoCounts aims to create a way out. We need all sorts of different people, not just climate nerds and sustainability fanatics, although of course that doesn't hurt. The person we need right now is someone who knows what people need to keep them happy and effective as a volunteer for us.
Being a volunteer-based organisation at this stage still, that might make the volunteer chief of staff the most important person we have. Of course we all consider each other equal. Being small and dynamic means EcoCounts can offer the flexibility for you to do an excellent and fulfilling job.
Rewards
Once you have found your feet, we can offer references, recommendations or certifications on any of the public platforms that we use, like Linkedin and Reach Volunteer. We are also building a social network and plans for regular events, so we hope you will also find our group socially rewarding.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Description:
This role sits within our Men’s Minds project, based in Hounslow. The aim of the service is to improve men’s mental health outcomes by developing a mental health network supported and directed by the voices of its members.
This will be achieved through three service strands: 1) Peer support network, 2) Psychoeducation workshops, addressing common needs of men’s mental health 3) Outreach support to raise awareness of men’s mental health and promote this service.
The role of the Peer Volunteer will be to support the Project Coordinator with developing and delivering various workshops and events. You will also take the lead in developing peer led support. Staff within the service will provide person-centred, practical and emotional support, face to face in a group basis to individuals who may have challenging life experiences.
At the start of the placement you will be in weekly training sessions and shadow mental health groups with the general public. Over time you would develop skills to run these groups and using your own interests create workshops for these service users. We would be keen to work with you to develop your own interests related to this project such as marketing, fundraising or strategy.
This volunteer position tends to attract students training in psychology, counselling and or social work. However, we would welcome your application should you be able to demonstrate a keen interest in this field.
Our timetable which you would be working within is:
Walk and Talk: Tuesdays 2-3.30pm
A chat and some fresh air in a loop around Inwood Park.
Men’s Support Group: Tuesdays 6-8pm
A deeper chance to share your experiences and needs.
Homeless Support: Thursdays 9.30-11am
Based at Trinity Church
Lunchtime Coffee: Thursdays 2-3.30pm
Come meet us in our space, bring food if you like.
We are looking for volunteers who:
- Identify as male
- Can learn new skills quickly and are passionate in motivating themselves and others.
- Have lived experience of mental health challenges
- Are a non-judgemental and friendly individual
- To be able to provide a welcoming, authentic, and positive experience for all, being inclusive and embracing diversity
- To feel comfortable engaging with people with mental health challenges / difficult life experiences, by validating strengths and experiences and using empowering language to overcome negative self-talk
- Are empathic and understands the stigma / social bias's surrounding mental health
- Are willing to tap into their lived experiences and use their stories to inspire hope in others when appropriate
- Are comfortable with co-producing and co-facilitating peer led workshops
- To assist the Project Coordinator with admin and planning
- Are able to take on any ad hoc admin/support responsibilities
What's in it for the volunteer?
Volunteering at Mind is a fantastic opportunity to get involved with a nationally recognised charity. We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role.
We provide initial and ongoing training, as well as plenty of opportunities for progression within the organisation. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector.
To apply, please send your CV and expression of interest addressing the below answers
Please tell us why you would like to volunteer at Men’s Minds at HFEH Mind? (minimum 50 words)
Please share any relevant skills or experience you have for the role, particularly in counselling or mental health skills. This may include education, work or voluntary experience (minimum 100 words)
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Home-Start Croydon offers parents the support they need to help give their children the best start in life. As a Parent Champion Volunteer you will be engaging with families from your own community, providing peer to peer support and promoting services for children under 5 and their families. By connecting with other parents and carers, Parent Champions help communities thrive, breaking barriers and reducing isolation.
Key activities
- Engage with parents with children under 5 years old
- Build good knowledge of own community and links with local families
- Signpost parents to children’s centres and local organisations providing services for families
- Talk with parents in groups
- Facilitate parents to build peer to peer support groups
- Provide information on childcare options including the free early learning for two year olds
- Record accurate information manually
- Attend training and personal development activities
- Meet the Parent Champion Coordinator and other Parent Champions to share good practice
Person Specification
- Have experience of being a parent or carer
- Ability to talk and listen to other parents and understand their world
- Have a non-judgemental attitude
- Have an understanding of the difficulties parents face when looking for childcare
- Have a positive experience of using formal childcare and family services
- Have an understanding about confidentiality
- Have an awareness on the safeguarding of children and vulnerable adults
- Have knowledge of and commitment to equal opportunities, fairness and diversity
- Be able to keep basic records as requested by Home-Start
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about supporting and managing volunteers in a small charity? Our Volunteer Coordinators will recruit, support & develop a team of volunteers, to enhance our work supporting people impacted by a chronic pain condition
What will you be doing?
We are looking for 2 volunteer coordinators to join the coordinators team who will volunteer to support our volunteers in various roles. The volunteer coordinators will
- Help to assess organisational and programme needs to determine number and range of volunteers needed for particular projects
- Help to recruit, and assure the adequate training of suitable, reliable volunteers
- Co-ordinate the volunteers to ensure that there is always someone available to support all our services
- Help to create and distribute information regarding volunteer policies and procedures
- Monitor volunteers during their appointments to retain or replace candidates
- Meet with volunteers to assess their progress and satisfaction, as well as to conduct evaluations or skills audits
- Help to induct new volunteers
- Maintain regular communication among volunteers and between an organisation and its volunteers, in order to share news, progress, and available positions
- Maintains a database of volunteers and projects and track metrics
- Help to promote the charity and its volunteer accomplishments
- Set up and arrange any relevant training required for volunteers
What are we looking for?
The Volunteer Co-ordinators role requires proactive and detail orientated individuals with an organised approach and an interest in supporting small charities. They will have good communication skills. The Volunteer Co-ordinators are responsible for the volunteer aspects of Burning Nights CRPS Support to ensure the smooth running of the charity’s services and ensuring that the volunteers are used optimally.
Our Volunteer Co-ordinators are also responsible for ensuring that suitable volunteers have DBS checks where needed and they are adequately trained to do their role working with our Charity Administrator.
Essential
- Experience in volunteering or HR and recruitment
- Managing and supporting volunteers
- Time manage effectively
- Supporting and advising others on policies and procedures
- Ability to motivate and encourage
- Working knowledge of databases
- Excellent communication and interpersonal skills
- Excellent organisation and team building skills
Desirable
- Facilitation and/or training skills
- Personal experience of volunteering
What difference will you make?
You most likely will not have heard of Complex Regional Pain Syndrome (CRPS), and you wouldn’t be alone in this! But we see and know first hand the impact it has on those living with it and on those caring for someone with the condition. We know the huge challenges they face even with simply getting a correct diagnosis, let alone the appropriate treatment and relevant support.
You will join the charity during a challenging period and your expert knowledge and experience will be invaluable to our success. You will have a key role in ensuring we can maintain our support services and become a sustainable charity to allow us to fulfil our aims.
What's in it for the volunteer?
This role is a fantastic opportunity to volunteer with a small but ambitious charity, developing and honing your skills.
You could gain experience in the charity sector, a broader C.V, or a sense of accomplishment from using your skills to help people affected by a very painful condition.
You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people who may not have heard about the charity or the condition. You would have a key role in developing a volunteering team. This is a fantastic opportunity for you to make a real difference to a rare condition.
A few more details
If you don't have the exact experience, but are interested to volunteer with us, please apply! We would be thrilled to find out about how your interests and experience match with our needs or what we are doing.
This role is done remotely using Zoom, phone and email. You would be working closely with the volunteers and trustees. However we would have regular updates and remote meetings with the Chair and/or Trustees.
We have an induction process to help successful applicant to understand how our Charity operates.
To drive change for Complex Regional Pain Syndrome (CRPS) & ensure people whose lives have been touched by this condition are not alone.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Democratic Progress Institute is currently seeking to recruit a Funding and Development Intern for 3-5 days per week for a minimum of 3 months.
The intern will work with the Fundraising & Development Officer as well as the Senior Development Officer and tasks may include but are not limited to: research (development and grant-related, political, policy, organisational), report drafting, database management, editing and proof reading.
Excellent written English skills and the ability to carry out administrative duties are requirements for this role. Moreover, the successful candidate will have an interest in fundraising as well as monitoring and evaluation and possibly already show some familiarity with the principles of fundraising within the NGO/charity sector. Candidates with an academic background in peace and conflict studies in the MENA region and/or human rights are especially encouraged to apply.
Also experience in canva or any such related software is highly desirable.
Applications will be reviewed on a rolling basis and successful candidates will be contacted for an informal interview.
DPI maintains zero tolerance for sexual exploitation and abuse. All employment offers are conditional upon the receipt of satisfactory references and the signing of our code of conduct, Safeguarding Policy with a particular focus on Protection from Sexual Exploitation and Abuse and Child Safeguarding. This position will also be subject to robust reference and background screening checks.
In your covering letter, please clearly indicate how many days per week you would be able to intern as well as any other matters relating to availability.
Please note that this position is voluntary but we do offer a small daily stipend for lunch.
Unfortunately, we can only offer volunteer positions to UK/EU citizens and those who have the right to the work in the UK
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Become a Trustee at Union Grove Community Nursery – Help Shape a Brighter Start for Local Children
Role: Trustee (Voluntary Position)
Location: Union Grove Community Nursery, Lambeth, London
Commitment: Approx. 1 hour per month; online or occasionally in person
Start Date: Ongoing
About Us
Union Grove Community Nursery is a warm, welcoming, not-for-profit nursery rooted in community values. Run by a small, passionate team and guided by a dedicated board of trustees, our nursery offers high-quality, affordable early years education in a nurturing, play-based environment.
We believe that early childhood is a precious time – full of exploration, creativity, and connection. As a community-led nursery, we work hand in hand with families to ensure that every child is seen, heard, and supported to thrive.
The Opportunity
We’re looking for new Trustees to join our friendly Management Committee. This is a fantastic opportunity to contribute your skills and passion to a truly meaningful cause – supporting young children and their families at the very start of their journey.
As a trustee, you’ll play a key role in shaping the future of the nursery, helping us remain sustainable, inclusive, and community-focused. You don’t need previous trustee experience – just a willingness to learn and a desire to make a difference.
Your Role as a Trustee
● Provide strategic direction and oversight to help the nursery flourish
● Support decision-making around finances, governance, staffing, and long-term planning
● Act as an ambassador for the nursery in the wider community
● Champion our values of inclusion, play, creativity, and child-led learning
● Work collaboratively with other trustees, staff, and parents
We’re Especially Keen to Hear From People With Skills or Experience In:
● Early years education or child development
● Child nutrition and exercise
● Finance or accountancy
● HR, legal, or safeguarding
● Fundraising or community engagement
● Charity governance or management
● Communications and marketing
But if you don’t tick these boxes and still feel you have something to offer – please reach out! Lived experience, passion for early years, or being part of the local community is just as valuable.
What You'll Gain
✨A deeply rewarding role supporting children’s growth and well-being
✨ A chance to develop leadership and governance skills
✨ Connections with a warm, values-driven team of staff and volunteers
✨Opportunities for training and learning
✨ A direct impact on your local community
How to Get Involved
Interested? We’d love to have a conversation with you. Please send a brief email telling us a little about yourself and why you're interested in the trustee role. Don’t worry about formal CVs – we’re all about people, not paperwork.
Union Grove Community Nursery celebrates diversity and welcomes applications from all backgrounds. Whether you're a seasoned trustee or completely new to governance, we’ll support you every step of the way.
Let’s grow something special together.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We hold new volunteer inductions at the start of each term, so apply ASAP to be in time to join our next induction.
Action for Refugees in Lewisham works to relieve poverty and isolation amongst refugees, asylum seekers and other vulnerable migrants in Lewisham. At the Rainbow Club supplementary school we aim to help children between the ages of 4 and 11 to improve their literacy, numeracy and social skills in a friendly and supportive environment. We need your skills and enthusiasm to assist the teacher in the delivery of a literacy and numeracy class and work with other volunteers to develop a programme of recreational activities. The Rainbow Club runs on Saturday mornings during term-time.
Your duties will include:
- Arriving punctually for the 9am briefing by the Rainbow Club Headteacher;
- Working in a team with other volunteers and teachers to deliver literacy, numeracy, arts, sport activities – this includes ensuring children remain engaged throughout the lesson and carry out set tasks as instructed by the teacher;
- Working one-to-one with specific children if and when required;
- Filing classroom work and homework in children’s individual files and keeping all materials and resources tidy and properly stored;
- Liaising with parents as and when required for example distributing leaflets and news about future meetings and events and also assisting with parents' day;
- Following the teacher’s policies on discipline and classroom management;
- Supervising the children during break times;
- Supporting the children during class trips;
- Ensuring classrooms are clean and tidy at the end of each day – this may include being part of a regular team rota;
- Providing feedback and comments to the Rainbow Club Headteacher when required.
We support asylum seekers, vulnerable migrants, and refugees in Lewisham and south east London.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Safeguarding Helpline Volunteer will support our award-winning Safeguarding Helpline Team, helping us to offer a high-quality service to people in need of advice and support.
Our helpline takes over 8000 calls a year, with call volume increasing 25% each year. 75% of our calls are from people in crisis and 20% involve children at risk of harm. To help us maintain an efficient service, we need volunteers to help administer our calls, you would not be expected to give expert advice. This role is instrumental in helping us to work in a more efficient way and ensuring an excellent service is given to our customers.
Specific Responsibilities
- Answer incoming calls as a first point of contact.
- Open a referral and complete basic details about the caller, passing call to an appropriate team member.
- Open emails and transfer information to a referral, before passing on to an appropriate team member.
- Answering basic questions when taking a call.
- Assisting safeguarding team with general administration.
Person Specification
We are looking for someone who will not only suit the role, but who also fits our culture. Although this role does not require the volunteer to be a Christian, Thirtyone:eight are a Christian charity.
Essential Personal Characteristics and Qualities:
- Honesty
- Integrity
- Openness
- Collaborative
- Solution-focused
- Learning
- Creative
- Fair
- Committed
- Passionate
Skills, Experience and Motivation:
- IT proficient and confident using different microsoft systems (all necessary training will be given though).
- Thorough approach to work and a good attention to detail.
- Ability to remain motivated during repetitive tasks.
- Understanding of the importance of confidentiality.
- Demonstrate an excellent level of customer service, care and empathy.
Please note that this position is not deemed to meet eligibility for an enhanced level DBS check. However, the post-holder will be expected to supply a self-declaration and a Basic Criminal Records Disclosure Certificate prior to commencement of employment as part of our Safer Recruitment Policy.
Independent and thought-leading, we equip organisations, churches, other faith groups, individuals and government with safeguarding tools they need




The client requests no contact from agencies or media sales.