At Ronald McDonald House Charities UK we build and run Houses that provide a ‘home away from home’ for families who have a sick child in hospital.

We are recruiting for a House Manager at our Ronald McDonald House situated in the grounds of University Hospital, Cardiff. This is a permanent position for the right candidate who is self-motivated, enjoys working as part of a team and will share our vision of wanting to keep families close to their sick child.  You will lead the House team to ensure that the highest standards of family-centred care is delivered to all families and will set clear expectations for standards of work for the team and their development.

You will be a proactive and positive individual with excellent organisational and interpersonal skills with the welfare and wellbeing of the families and staff at the forefront of all your work.

Reporting in to the Regional Operations Manager, you will strive to create a safe and welcoming environment for our families to stay in during difficult times. The role is diverse and duties include management of the day-to-day duties associated with communal living, ensuring the premises are well-maintained, supervising employees, volunteers and other visitors. Managing office tasks and all administrative matters including computerised and manual systems and keeping up-to-date with matters of governance and compliance. 

This is a great opportunity for someone with operations experience and line management experience or ready for the next challenge in his or her career.

The Candidate Pack will provide you with more information about the role, salary and employee benefits.

Would you like to join a service that makes a difference to older people in Wales? The Covid-19 pandemic has resulted in a significant increase in the need for our services and we are recruiting for two Information and Guidance Officers to join the Age Cymru team.

As an Information and Guidance Officer you will provide accurate, impartial and comprehensive information by telephone, email or letter to enquirers who contact Age Cymru Advice.

With full training provided, if successful you will offer support to older people, their carers, friends and families as well as other professionals. You will help service users navigate the sometimes complex welfare benefits system, understand their rights and entitlements, and access the care and support they need

About you

* You will have excellent communication skills both written and verbal, with the ability to provide accurate and friendly information in an empathic way.
* You should be customer focussed and committed to providing a high-quality service.
* You will demonstrate excellent listening skills with the ability to interpret information quickly, and provide a tailored beneficial response.
* You will have good IT skills, specifically Word processing, Excel, internet and email.
* If you are a fluent Welsh language speaker this would be highly beneficial to your application.

What we offer in return

In return we can offer an excellent salary of £19,300, and great benefits including 26 days annual leave + bank holidays, excellent pension life assurance, healthcare cashback plan, season ticket loan, cycle to work scheme, flexible working and much more.

Please ensure you read the job description thoroughly and as part of your application provide a detailed cover letter referencing why you are a suitable candidate for this role.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

About Scope

We’re the disability equality charity. We won't stop until we achieve a society where all disabled people enjoy equality and fairness. At home. At school. At work. In our communities.

We provide practical advice and emotional support whenever people need it most. We use our collective power to change attitudes and end injustice. And we campaign relentlessly to create a fairer society.

About the role

The candidate will manage a case-load of customers, supporting and empowering them, ensuring that all programme KPI’s are met. Be a designated safeguarding lead for the service and report any safeguarding issues both internally and externally as required.

Main responsibilities include conducting a thorough initial assessment of all customers joining the programme to understand fully their support needs, developing a SMART goal based action plans that clearly show how the customers support needs will be addressed, measuring, recording and tracking “distance travelled” for each customer in caseload and ensure that an evidence based approach is adopted to recording the customer journey. You’ll work collaboratively within the team to provide support where needed in to ensure KPI’s are achieved and be the designated safeguarding lead and report any safeguarding issues both internally and externally as required.

About you

You should ideally have lived experience of disability. To succeed in the role you will need excellent communication skills, both verbal and written, empathy for your customers, drive and enthusiasm for your role, passion for improving the lives of disabled people and their families.

You will need to respond to change in a positive way and be able to deal with conflicting priorities.

You should have experience of a customer facing role, supporting customers remotely, online and by telephone, providing mentoring or a similar support type, safeguarding of both adults and children. With your experience of safeguarding you should be able to identify, triage and action safeguarding concerns that arise from the service, bring an excellent working knowledge of how to record these concerns, show a true commitment to ensuring the wellbeing of customers and colleagues. You will need a to be confident with digital technology, including Microsoft Office products. You should show a positive approach to the adoption of innovative products and tools.

This service has extended opening hours, 9am to 8pm Monday to Friday and 9am to 12pm on a Saturday. You will need to be flexible to support the team within these hours.

Department: People

Contract Duration: 6 months

We are looking for 2 People advisors. 

Are you a People Advisor looking for a new challenge with proven experience of advising on Employee Relations matters? Do you love being busy, with no day being the same? Are you great at assessing risk and building relationships with your stakeholders? 

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

In this role you will need to be able to independently and in line with legislation, internal policies and organisational approach advise managers on all matters relating to sickness, capability, conduct and grievance and risk and therefore experience of giving advice on these issues is essential. You will become part of a small team of People Advisors, and there will be many opportunities for sharing knowledge and best practice. Complex and high risk ER cases will be escalated to relevant Business Partners. There may be a requirement and opportunity to get involved in other people related matters, such as payroll, recruitment, production of MI information, and potential to support other project work within the organisation.

Please note, in the event of a high number of applications, we reserve the right to close the application early.