Volunteer regional family support coordinator jobs
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.
Closing date: Midnight on 19 January 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 28 January 2026
Registered Charity
101 - 500
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Thank you!
ABOUT THE ROLE
Hours of work: 37.5 hours per week, full time
Salary: £38,870.89 per year (plus London Weighting if applicable)
Place of work: London, or within commuting distance to one of L'Arche's Communities
Contract Type: Full time, permanent
Closing date: Sunday 18th January 23:59
This position does not offer visa sponsorship.
Main purpose of the role:
The Learning and Development Coordinator is key to setting and maintaining the strategic direction for the people and culture team, as part of the learning and development function in L'Arche. This role provides direction and support to L'Arche Communities in the UK, focusing on learning and development in service of the Mission, and our national and regulatory requirements.
The Learning and Development Coordinator provides line management to the National Learning and Development team, supporting and overseeing the coordination of key areas of learning.
In close partnership with national and local learning and development structures, they will ensure the implementation of objectives identified in the national and local community's learning and development strategic priorities.
Key essential criteria:
- Proven experience of developing and delivering learning and development plans aligned to L'Arche's needs and regulatory requirements;
- Experience of line management, including coaching, support, and performance management of employees and volunteers;
- Strong understanding of learning pathways, skills frameworks, and evaluation of impact;
- Knowledge of mandatory and regulatory training requirements, including safeguarding;
- Experience of using or managing a Learning Management System (LMS);
- Experience in a learning and development role, ideally within a charity, social care or health organisation;
You can find more details about L'Arche on our website.
Discover what makes L’Arche a rewarding place to work—explore our employee benefits on our website.
Please download the recruitment pack for more details and a full job description and person specification.
The closing date for applications is: Sunday 18th January 23:59
Interviews are expected to take place in the week beginning 26 January 2026.
We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.
To apply, please answer the questions on our online application form.
Please also read our privacy notice for job applicants.
REF-225 795
Registered Charity
501 - 1000
Our inclusive communities challenge people to think differently about disability
Thank you!
About the Service
Children and young people who are looked after don’t always have a trusted adult that they can rely upon for support, with many young people not having someone that they can talk to or trust.
Our independent visitor service provides looked after children and young people with an adult volunteer who spends time with them, offering support and friendship whilst being a positive role model to enable young people to build on their confidence and self-esteem, whilst helping learn new skills and raise their aspirations.
The Vacancy
We are looking for a passionate and enthusiastic IV Coordinator, to work 28 hours per week who will be responsible for the day to day running of the independent visitor service.
You will be responsible for managing and developing a pool of volunteers which includes the recruitment, training, and induction of new volunteers to become volunteer independent visitors, before matching them with a young person who has been referred to the service.
You will provide continuous support to volunteers to ensure that the service is being delivered to a high standard, and that children and young people are safeguarded at all times.
You will also be responsible for monitoring volunteer visits, budgets and ensuring that risk assessments are undertaken as required, whilst acting as a link between NYAS and the local authority by liaising with social workers, carers and other professionals.
For more information, please view the attached job description below.
This role is a home-based role however to meet the requirements of the role you must live within the geographical area.
In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the job description attached. Requirements include:
- Proven experience of face-to-face work with children and young people in a social care setting, particularly children in care.
- Knowledge and experience of the recruitment and training of staff and/ or volunteers.
- Experience and an understanding of child protection and safeguarding procedures.
- Ability to communicate effectively.
NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.
In accordance with UK immigration law, NYAS is required to ensure that all prospective candidates have the legal right to work in the United Kingdom. Therefore, proof of eligibility to work in the UK will be required as part of the recruitment process.
We reserve the right to close this vacancy early once we receive a high number of applications.
About NYAS
As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people, and adults across England and Wales are fully respected, represented, and supported in expressing their views and having their rights upheld.
We work with care-experienced children, young people, and adults who are often reliant on statutory services suffering the negative impact of the cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure that they receive the services they need and that their voices are heard.
We are an equal opportunities employer and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.
NYAS is proud to share that we are a Disability Confident Employer and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.
Work with us to help change young lives.
Registered Charity
101 - 500
At NYAS, we listen to what children, young people and vulnerable adults want. We empower them to have their voices heard.
Thank you!
This new role at Young Sounds UK will lead on securing grant income from and coordinating relationships with Trusts and Foundations. This will include identifying and researching funders, submitting compelling applications and completing timely and accurate reports.
You'll need to be comfortable with managing budgets, using CRMs, and demonstrating our impact through writing case studies that bring our work to life. You'll also need to have excellent communication and relationship building skills, and be organised, flexible and with a great attention to detail.
We're looking for someone who has at least three years experience of fundraising in a charity, especially if they’ve focused on fundraising from Trusts and Foundations, and who is looking for an opportunity to take the next step in their career.
For full information on this role, including key responsibilities and person specification, please view the job pack.
The closing date for applications is Monday 19 January 2026 at 12 noon.
About Young Sounds UK
Young Sounds UK exists because musical talent is everywhere but opportunity isn’t: family finances and other obstacles too often get in the way. We’re here to change this in two key ways:
- We support young musicians from low-income families with funding and other help
- We support music education through training, advocacy and research.
Established in 1998 we work across genres and across the UK. Our four programme areas are:
- Discover: training teachers in how to spot young people’s musical potential
- Connect: targeting and sustaining young people’s emerging talent through strategic support
- Thrive: funding young talent UK wide through annual grants and tailor-made help for individual musicians
- Innovate: leading new thinking and action on talent development
The client requests no contact from agencies or media sales.
Thank you!
Ignite your passion for justice �� Join LawWorks as our Training & Engagement Officer and empower legal volunteers across England & Wales through dynamic training, impactful events, and meaningful engagement.
As a pivotal member of the Strategic Development team, you’ll lead on identifying training gaps among clinic volunteers, not-for-profit partners, and member organisations; designing and delivering regional and virtual learning that boosts skills and confidence. You’ll also coordinate our presence in Regional Pro Bono Committees and support internal training for staff and volunteers, ensuring quality and consistency across all activity.
You’ll work collaboratively with internal teams and external stakeholders to launch tailored networking events, webinars, and workshops, nurturing strong partnerships and advancing pro bono legal support.
We’re seeking a proactive, confident networker who thrives on project delivery, values collaborative working, and shares our commitment to access to justice. While legal sector experience is beneficial, we welcome candidates with transferable skills eager to champion pro bono work.
This part‑time (21 hrs/week), permanent role offers mid‑London or remote working, with travel across England & Wales as needed. Enjoy 25 days’ holiday (pro‑rata), pension contributions, private healthcare cashback, and the chance to grow initiatives from concept to impact.
Step in, step up, and help shape a stronger, fairer justice system for communities in need.
Please submit a CV and a covering letter, outlining:
• why you are interested in the role; and
• why you are suitable for the role, including how your skills, knowledge and experience meet the person specification above.
Please address as much of the person specification as you can. We recognise that applicants may be much stronger on some of the requirements for the role than others.
The client requests no contact from agencies or media sales.
Thank you!
Department: Prison delivery
Salary: £11,310 per annum
Hours: 14 hours (2 days a week)
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Wymott. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role is a fixed term role until 31st December 2026 with the opportunity to be made permanent subject to contract renewal.
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Please note this role is subject to contract award
?Interviews are planned 22nd January 2026
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-225 712
Thank you!
Prison Facilitator - HMP Swinfen Hall
Shannon Trust facilitator - HMP Swinfen Hall
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Swinfen Hall. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are to take place on a rolling schedule.
REF-225 700
Thank you!
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Brixton. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
?Interviews are planned for 28th January 2026
REF-225 843
Thank you!
Prison Facilitator - Bank Staff
Location: South Central Region (HMP Aylesbury and HMP Bullingdon)
Department: Prison delivery
Salary: £16.98 per hour
Hours: Various
Contract Type: Bank
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes across a number of prisons. To ensure the continuation of our programmes during times of staff absence, we are now seeking to recruit a Prison Facilitator on a bank working basis to work across the South Central region, covering HMP Aylesbury and HMP Bullingdon. Working closely with prisons and their staff, people in prison, Shannon Trust volunteers and mentors, this post will support with the delivery and development of our literacy and numeracy programme in the Central region, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships quickly and personal qualities that include resilience, determination and a problem-solving approach. You will also have a willingness to travel, sometimes at short notice, to provide short or long term cover within the region including possible overnight stays.
This role will be prison-based. This is a bank role and so the number of days to be worked will vary and are not guaranteed. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Closing date: 18th January 2026
Applications for this role will be reviewed on a rolling basis, and interviews may be held before the closing date so early applications are encouraged.
REF-225 748
Thank you!
Department: Prison delivery
Salary: £24,219
Hours: 28 hours
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Brixton. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role is a fixed-term role until 2nd June 2026, with the opportunity to be made permanent subject to contract award.
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
?Interviews are planned for 14th January 2026
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-225 666
Thank you!
Location: HMP New Hall
Department: Prison delivery
Salary: £16,964 per annum
Hours: 21 hours (3 days a week)
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing illiteracy amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) and G4S to provide peer-led literacy and numeracy programmes across a number of prisons. We now have the opportunity to provide a service at HMP New Hall. Working closely with the prison and their staff, people in prison, Shannon Trust Team Members, this is an exciting role leading on the delivery and development of creative and exciting literacy initiatives and an ambitious Reading Strategy at HMP New Hall, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday (when full time) plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
This is a fixed term contract until 5th June 2026
Interviews are planned for the 22nd January 2026.
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-225 665
Thank you!
- Provide inspirational leadership and clear strategic direction for the Freshly Greated CPP programme.
- Lead the implementation of the programme with creativity and a strong commitment to its aims and objectives.
- Develop and nurture the key partnerships in Great Yarmouth and beyond that support the programme’s sustainability and growth.
The Executive Director leads the Freshly Greated programme, working closely with the Freshly Greated Consortium, Arts Council England (ACE), freelancers, volunteer Community Producers and the wider local community. The Director manages a small, multi-disciplinary team and is responsible for the programme’s creative direction, partnership development, financial sustainability, evaluation, compliance and will also develop and lead an ambitious, co-created community-led arts and culture programme that has action research and evaluation at its core.
Freshly Greated is a year round programme which includes award winning youth participation and intergenerational projects across three neighbourhoods. In partnership with Out There Arts, Freshly Greated create vibrant public celebrations across parks, beaches, and town spaces, inspired by local stories. Last year, 61,942 residents took part in workshops, events, and festivals that are free, inclusive, and locally led. All Community Producers agree Freshly Greated proves everyone is creative, builds skills, and strengthens community spirit - 94% say it increases local pride, and 91% believe it makes Great Yarmouth a better place to live.
The client requests no contact from agencies or media sales.
Thank you!
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Do you live in Edinburgh or the surrounding area?
As a senior community fundraiser, you’ll be an important part of the team building Breast Cancer Now’s presence in Scotland, with a particular focus on Edinburgh and the surrounding areas.
We’re looking for someone who is an experienced relationship builder, someone who can find and develop new supporters. You’ll need excellent local knowledge, and the enthusiasm to develop a brand-new fundraising region.
The successful candidate will also be part of the team working on our large-scale project supporting and growing Asda Tickled Pink, our award-winning partnership with Asda and CoppaFeel! which has already raised over £100 million.
You’ll work directly with passionate colleagues across Asda stores in your region driving new fundraising initiatives, inspiring communities and celebrating incredible successes.
No 2 days will look the same as you travel, connect and engage supporters to help us grow income to deliver our mission.
The role is initially offered as an 18-month contract with the potential to become permanent
About you
You’re confident in approaching new contacts and are experienced in developing new relationships from scratch. This may currently be in a customer service, account management or stewardship role.
You’re experienced in managing and building new and established relationships with a focus on retention and income growth.
You’re enthusiastic, proactive, organised and unafraid to test and try new ideas.
You’re required to be involved being out and about in the community that you’re building, so you must be able to work independently outside of the office in varying locations and enjoy being busy.
Previous experience working in a charity is not required.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role
This is a remote role, and the candidate will need to be based in the Edinburgh area with unlimited access to their own car. Regular travel will be required to meet supporters and visit Asda stores in your region, as well as occasional travel to our London, Sheffield or Glasgow office.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Tuesday 6 January 2026 9am
Interview date Tuesday 13 January 2026
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Thank you!
A place to create moments that matter
Location: Ballard Court, Camberley, 100% Onsite with travel to other schemes as required.
Salary: £22,820 per annum including regional uplift.
8 month Fixed Term Contract, part time 25 hours per week between Monday – Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
The role
At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.
As a Specialist Housing Partner (Scheme Manager), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.
What You’ll Do:
• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.
• Collaborate with internal teams and external partners to deliver joined-up support.
Why This Role Matters:
You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.
About you
• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.
Successful candidates will undergo a DBS check.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.
REF-225 812
