Volunteer service manager jobs in Birmingham, west midlands
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JOB TITLE:
Fundraising & Partnerships Manager
RESPONSIBLE TO:
Director of Fundraising
LOCATION:
Home based
DURATION:
30-35 Hours Per Week - Permanent
SALARY/GRADE:
Grade 6.4 (£36,043) PA FTE
KEY WORKING RELATIONSHIPS
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Fundraising Team
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Nation Directors
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Public Affairs and Communications Team
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Membership Team
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Donors, Volunteers and families
ABOUT YOU
You will have proven experience in fundraising, business development, or partnership management, with a track record of generating income and building strong external relationships. Ideally, you will have experience developing fundraising plans, pipelines, or income streams from an early stage, and will be comfortable working in an environment where processes, opportunities, and supporter journeys are still evolving.
You will be confident identifying and pursuing new opportunities, developing compelling proposals and cases for support, and managing relationships with a wide range of stakeholders, including corporate partners, community fundraisers, volunteers, and individual supporters.
We are looking for someone who is proactive, self-motivated, and creative, with strong communication and relationship-building skills. You should be comfortable working independently while also collaborating effectively with colleagues across fundraising, marketing, and operational teams.
Most importantly, you will be motivated by the opportunity to help grow sustainable income that supports children, young people, and families across the UK.
PURPOSE OF THE ROLE
We are looking for a confident, ambitious, and entrepreneurial Fundraising Manager to help grow sustainable income for Adoption UK by building and developing strong relationships with corporate partners, supporters, volunteers, and local communities.
This is an exciting opportunity for someone who enjoys creating fundraising plans from the ground up, developing new partnerships, and turning ideas into sustainable income. The role is ideally suited to someone who thrives in a developing fundraising environment and is motivated by the opportunity to shape and grow underdeveloped income streams into long-term success.
This is an opportunity to help shape the development of a strategic and sustainable approach to fundraising, while continuing to deliver hands-on income across a diverse portfolio.
MAIN DUTIES AND RESPONSIBILITIES
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Supported by the Director of Fundraising, take ownership of developing, delivering and monitoring fundraising events and activities in line with our fundraising strategy.
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Lead on key income streams to maximise net income and develop sustainable income streams for short, medium and long-term growth.
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Monitor and evaluate progress against plans using management information and budgets to produce reports and forecasts as required
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Deliver effective supporter journeys to improve supporter experience, retention, and long-term engagement.
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Work alongside the Director of Fundraising to develop and implement processes and policies.
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Grow and diversify income across corporate partnerships, community fundraising, events, individual giving and digital activity.
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Develop compelling proposals and pitches for corporate partners, clearly articulating social value, impact and return on investment.
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Build and manage a strong corporate prospect pipeline using research, data and structured follow-up to convert opportunities. Identify opportunities to sponsor projects and activities.
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Collaborate with marketing colleagues to develop assets and digital campaigns to support fundraising appeals and events.
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Work with all Adoption UK teams to support local fundraising activities in each of the four nations including membership and community teams.
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To ensure good working practices in line with Equality and Diversity policies and a pro-active approach is taken to equality, diversity and inclusion issues.
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In compliance with the Code of Conduct, demonstrate high standards of personal conduct, courtesy and integrity.
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Ensure full compliance with Adoption UK’s Safeguarding policies and procedures, reporting concerns in line with internal policies.
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Any other duty as required by the line manager commensurate with the post.
Person Specification criteria
Knowledge And Experience
- Experience of a fundraising, marketing, or event management role (E)
- Experience of delivering multiple projects on time and to budget (E)
- Ability to devise operational plans and deliver them effectively, and proven experience of planning and managing income generating activities and events (E)
Qualificationsand Education
- Professional fundraising qualifications (D)
- Marketing qualifications (D)
- Event Management qualifications (D)
- CIOF Diploma in Fundraising Management/equivalent professional experience/membership of CIOF (D)
Skills and Abilities
- Delivers high quality work with minimal supervision and direction (E)
- Able to demonstrate excellent written and verbal communication skills, be competent with Microsoft Office (E)
- Ability to assimilate and analyze financial and statistical information, including budget monitoring, management, and financial control (E)
- An exceptional administrator and coordinator with excellent organisation and writing skills (E)
- Communicate, engage and secure positive external relationships with stakeholders and supporters (E)
- Has the capacity to deal with complex issues and is good at problem solving (D)
- Self-starter, used to working to deadlines and delivering against KPIs (E)
- Able to work communicate and engage with internal senior stakeholders effectively (E)
Accountability
- Developing fundraising opportunities (E)
- Event administration (D)
- Stewardship and relationship management (E)
- Contribute to departmental strategic goals, in liaison with the Director of Fundraising (E)
Behaviours
- Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.
- Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.
- Contributes to an open and honest culture
- Encourages challenge and creativity, transparency and consistency.
- Leads by example.
- Offers outstanding service to members.
- Promotes cross functional team working, sharing skills and knowledge
- Communicates clearly, seeking clarity when unclear and valuing the opinion of others.
- Valuing the opinion of other. Treating colleagues and other stakeholders with respect.
- Takes pride in own development, committed to achieving high standards and agreed objectives.
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.
Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
This role is dedicated to building lived experience participation at Independent Age. We want to deliver more opportunities for a greater variety of people with lived experience of financial hardship in later life to shape our work in meaningful ways.
The role will be responsible for developing a lived experience participation network ensuring that our existing and growing work in this area can be delivered smoothly, ethically and in line with best practice and making sure that the voices of those most at risk of financial hardship can be heard. The role will champion and encourage participatory practice across the organisation, developing the long term lived experience strategy and supporting the organisation to learn and grow in this area.
You should have strong experience of designing, running and supporting participatory activity, particularly with those with lived experience of a pressing social issue. You will be passionate about making change for those with experience of financial hardship in later life and bring an understanding of what barriers there might be to taking part and how to overcome them. Exceptional organisational skills are a must, along with great communication and the ability to build relationships with a broad range of people.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a part time role, 21 hours per week, which should be worked over a minimum of three days.
Salary Information:
London based: £46,227 per year, full time equivalent (£27,736 actual)
Homebased: £41,607 per year, full time equivalent (£24,964 actual)
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office are required to attend the office a minimum of 4 days per month). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age on the Careers page of our website.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS will be carried out for the successful applicant.
Closing Date: 21st June 2026 11:59pm
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.


The client requests no contact from agencies or media sales.
About us
Legacies account for over two thirds of the RNLI’s annual income today and will continue to be a vital fundraising stream for many years to come. Our stewardship offering is evolving. Creating meaningful and personal connections with those who choose to support us with a gift in their Will is what can set us apart from others.
In this role, working alongside your peer, you’ll be responsible for leading and inspiring our Engagement team, with a particular focus on how we steward and grow high-value legacy relationships. You will line manage up to five individuals who deliver both stewardship and awareness activity across their regions, ensuring our supporters receive a seamless and personalised experience and our volunteers are equipped to talk about gifts in Wills.
You’ll collaborate closely with colleagues across Legacy Marketing & Administration, Philanthropy and Regional Engagement teams to ensure we take a more proactive, insight-led approach to identifying and supporting high-value pledgers. Working with your peer, you will shape the culture and direction of the team, ensuring focus, consistency and delivery across a range of key projects.
Your role
As a Senior Legacy Engagement Manager – Stewardship and Blended Giving, you will focus on:
- Inspiring and managing the team, working in partnership with the other Senior Legacy Engagement Manager, to deliver a world-class stewardship programme for legacy supporter
- Leading the development of a more structured, insight-led stewardship approach, ensuring clarity on when a personalised, relationship-led approach adds the most value
- Supporting and guiding Legacy Engagement Managers to prioritise and build relationships with supporters most likely to leave significant gifts
- Driving a more proactive approach to identifying and engaging high-value legacy supporters, moving beyond passive acquisition routes
- Playing a key role in developing our Blended Giving approach, working closely with the Philanthropy team to connect legacy and major giving opportunities
- Collaborating with colleagues across the organisation to deliver a seamless, supporter-centric experience that secures and grows long-term income
- Using insight and data to continuously evaluate and improve our stewardship approach, identifying opportunities to enhance supporter experience and value
- Contributing to the wider legacy strategy, helping evolve our approach to meet new opportunities and challenges
About you
As an experienced fundraising or engagement leader, you’ll be comfortable building meaningful relationships with supporters, working collaboratively across teams and inspiring others to deliver excellent stewardship.
To be considered for this role, you’ll need to have:
- Strong leadership experience, including managing and motivating a geographically dispersed team and driving performance
- Demonstrable experience in managing high-value relationships, including stewardship of major donors or legacy pledgers
- Experience of developing and delivering personalised engagement approaches that drive long-term value
- Proven ability to use insight and data to inform decision-making and prioritisation
- Experience of working across teams to deliver integrated approaches, ideally including exposure to both legacy and major giving
- Ability to influence a wide range of stakeholders and drive change in a complex organisation
- Strategic thinking skills, with the ability to translate strategy into clear, practical delivery
- A valid driving licence
For more information and to apply, please visit our jobs page.
Closing date: 14 June 2026.
Interview date: w/c 22 June 2026 (on Teams).
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: West Midlands/North
Home working with occasional work from Crisis Skylight in Birmingham/Merseyside or Newcastle in line with Crisis Hybrid Working Policy
About the role
Up for a challenge? Excited about Corporate new business and experienced at building impactful philanthropy networks? Join us at Crisis as our Fundraising Manager (England) where we're looking for an experienced high-value fundraiser who specialises in winning and delivering regional corporate partnerships and philanthropy.
We are at the start of an exciting new journey to grow high value income in our nations and regions. You will have a great role within a motivated team and have the opportunity to build your fundraising strategy: You will have the autonomy to develop your own high value network, prospects and income pipeline: You will collaborate with our wonderful Skylight teams across England to develop and deliver compelling and bold cases for support.
If you have a great track record in identifying and securing regional corporate high value partnerships and donors and aren’t afraid of a challenge we would love to hear from you.
About you
· Dynamic, experienced, high-value fundraiser
· Specialist in identifying, delivering and winning regional corporate partnerships and philanthropy
· Experienced at identifying, pitching and successfully securing 5 and 6 figure partnerships
· Enjoy creating and delivering compelling Cases for Support
· Results-driven – we have ambitious plans as a charity and as a team
· Enjoy travel; you will be based at either Crisis Skylight Birmingham or Newcastle with regular travel as required. NB we have Skylight Centres in Birmingham, Newcastle, Merseyside, Oxford and London
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
· A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 14 June at 23:59
Interviews will take place online w/c 22 June
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.
For more information about our work please our website
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Care4Calais
Care4Calais (C4C) is a volunteer-based charity providing essential aid and support for refugees in northern France and the UK. We support through on-the-ground assistance, and advocate for a fair asylum system - including safe routes to the UK with refugee rights on arrival.
We work alongside people seeking safety to ensure access to daily essentials, and fill gaps where state support is not provided. We are here for everyone attempting to navigate the complexities of claiming asylum in the UK - providing access to justice, and practical, welcoming support. We also communicate to the public the need for action in support of refugees. Our vision is an inclusive society where people seeking safety have a safe home and a bright future free from inequality.
In northern France we operate year round from Calais, providing warm clothing, shoes, shelter, services, and assistance to refugees living in appalling conditions.
Across the UK we collect and distribute clothes and other essential items, and provide social support and interaction including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services. We are a community with the shared goals of creating a just asylum system, and a fair and welcoming society for all refugees.
Our work involves organising successful campaigns against racist UK government policies, such as the Rwanda plan and the use of barracks as accommodation for people seeking sanctuary.
All of Care4Calais' operations are supported by a small, dedicated staff team, who supervise large volunteer teams to provide critical support to asylum seekers and people on the move in both the UK and France.
About the role
The UK Operations team provides essential psychosocial support to people seeking safety through practical services; such as running distributions, delivering English classes and drop ins, as well as activities to promote wellbeing such as trips and sports activities.
The UK Field Operations Manager will be responsible for managing our operations in London, working as part of the UK Field Operations Team to support large teams of grassroots volunteers to provide essential support to people seeking safety.
You will need to onboard and motivate volunteers through continuous engagement and support to ensure that proper safety procedures for effective distributions and activities are in place, well communicated, and consistently applied. The performance of each region and team needs to be regularly assessed and action taken to build capacity and skills where needed. Successful Field Operations Managers will build networks with local charities, community groups and Local Authorities to help grow and develop the operations of the local Care4Calais volunteer teams. As an operation, continuous improvement through research, learning and development of practices and policies will be critical. The successful candidate for this role will be proactive and hardworking with the ability to problem-solve and prioritise effectively. The role would suit someone who is a self-starter, a strong team player and excels working in a varied role. Candidates will need strong organisational skills and must have the ability to make numerous important and compassionate decisions each day.
You will be expected to demonstrate excellent judgement, initiative, integrity, strong interpersonal skills, and the ability to communicate with a diverse group of people. You will be part of Care4Calais’ core team in the UK and will report directly to the Chief Operations Officer.
This is a fantastic opportunity to join a highly committed team dedicated to improving the lives of those seeking safety.
Key Responsibilities
Your responsibilities will include, but will not be limited to:
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Providing core operations support for Care4Calais’ operations in the UK (specifically London), working to build capacity and support volunteers in their activities. This includes supporting with setting up and running clothing distributions, drop-in sessions, trips and activities as well as supporting volunteers offering guidance and information to individuals.
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Working alongside a small staff team to develop processes, procedures and documentation to support the effective running of Care4Calais’ humanitarian operations.
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Attending external meetings, building and maintaining relationships with partners and key stakeholders which allow Care4Calais’ operations to continue to run smoothly and effectively.
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Managing and supporting large teams of dedicated volunteers supporting people seeking safety.
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Being involved in ensuring that safeguarding procedures are followed in your teams.
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Volunteer onboarding and induction, and continuous volunteer management.
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Develop and deliver training to volunteers.
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Regular in-person visits to the volunteer teams you manage in London.
Person Specification
Essential Skills and Experience:
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Clear leadership ability, with the capability to act with initiative and drive;
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Proven project management skills;
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Strong commitment to the rights of people seeking safety;
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Commitment to Care4Calais' values and mission, including anti-racism;
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Hands on, operational, dynamic and enthusiastic;
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Team worker with good communication and people skills;
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Self-motivated and used to managing multiple priorities to meet deadlines;
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Able to build positive relationships with a range of stakeholders including those from displaced communities, Local Authorities and other charities;
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Ability to respond to the fast-changing and dynamic nature of the UK asylum system, always prioritising the needs and desires of the communities we support;
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Excellent verbal and written communication skills;
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Ability to work on Google Workspace and Office 365.
Desirable Skills and Experience:
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Experience leading and managing volunteer teams from varied backgrounds
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Experience working/volunteering supporting people seeking safety
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Experience in making grant applications/fundraising experience and managing budgets
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Proficiency in one or more of the languages spoken within asylum seeking communities, such as, but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic.
Please note: While day-to-day this is a remote role, you will be expected to conduct semi-regular visits to the local volunteer teams in the areas you manage (London). You must therefore be willing to travel, and you will be supported in doing so.
Applications
Please provide a short cover letter/personal statement that explains why you are suitable for this role and why you want to work for Care4Calais, and answer the short application questions.
The successful applicant will be provided with the induction and training needed for them to succeed in the role.
Please note that we receive a high number of applications and are a small internal team. If you do not receive a response in the first round, it means you have not been selected.
We understand that AI can be a useful tool, however we ask that you do not use it for this application as we want your application to be personal to you.
Equality & Safeguarding
Care4Calais is an equal opportunities employer. We actively encourage applications from Black, Asian and Minority Ethnic communities, people from refugee and migrant backgrounds, LGBTQ+ individuals, disabled candidates, and those with lived experience of the immigration system.
Care4Calais is committed to safeguarding, so our selection process includes rigorous background checks and assessments to ensure post holders demonstrate attitudes and values that align with our commitment to an organisational culture that promotes safeguarding.
Lived Experience Inclusion
We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system. As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.
We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment.). In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation.
Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.
The client requests no contact from agencies or media sales.
We are looking for an experienced and compassionate Support Services Manager to lead BBS UK’s support services for children, adults and families living with Bardet-Biedl syndrome (BBS).
BBS UK is a national charity supporting people affected by this rare genetic condition. We work closely with NHS specialist clinics and other services to help individuals and families access the support they need and navigate health, education, social care and welfare systems.
This is an exciting opportunity to lead a small, dedicated team providing practical support, advocacy and guidance to people living with BBS and their families.
The role includes team leadership, safeguarding responsibility and service development. You will help ensure people receive safe, responsive and person-centred support while continuing to improve and strengthen our services.
About the Role
As Support Services Manager, you will oversee BBS UK’s clinics support and advice services. Working closely with the CEO, NHS clinics and partner organisations, you will:
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Lead and support a small remote-working team
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Provide supervision and safeguarding leadership to Patient Liaison Officers and Advice Workers
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Act as Designated Safeguarding Lead (DSL) for the organisation
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Oversee caseloads, service quality and risk management
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Support staff wellbeing, learning and development
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Build positive relationships with NHS and external partners
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Help develop and improve BBS UK’s support services
This is a home-based role with travel to specialist clinics in London and Birmingham, plus occasional meetings and events. Travel expenses will be reimbursed in line with BBS UK policies.
About You
We are looking for someone who:
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Has experience managing a team within health, social care, welfare or voluntary sector services
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Has experience providing leadership, supervision or safeguarding oversight within a support service setting
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Has strong safeguarding knowledge and can make sound decisions in complex situations
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Communicates well and builds positive working relationships
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Can manage competing priorities and support a busy team
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Is organised, practical and calm under pressure
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Is reflective, approachable and supportive
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Shares our commitment to inclusive, person-centred support
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Wants to make a meaningful difference to people living with BBS
Why Join BBS UK?
BBS UK is a small, supportive charity making a real difference to the lives of people affected by Bardet-Biedl Syndrome. By joining us, you will:
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Make a direct and meaningful difference to children, adults and families living with BBS
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Be part of a supportive and values-driven team
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Work flexibly from home while contributing to a nationally recognised rare disease support service
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Receive ongoing training, supervision and professional development
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Help shape the future of support services for people living with BBS
Additional Information
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An enhanced DBS check is required for this role
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Some evening or weekend work may occasionally be required, with time off in lieu provided
If you’re ready to use your skills and experience to make a meaningful impact, we’d love to hear from you. If you would like to discuss the role before applying, details can be found in the application pack.
Application Deadline: Sunday 7th June 2026 (midnight)
Interviews: Expected to take place in London on 16th and 18th June 2026
We support and empower our community, champion wellbeing, and raise awareness, ensuring understanding, support, and hope for all affected.

The client requests no contact from agencies or media sales.
This is an exciting time to join YourStance as our impact and team grows. We’re looking for a driven and personable Partnerships and Impact Manager, someone who will be the connective tissue between our mission and the funders, organisations, and communities who help make it possible.
You will develop and manage a pipeline of grant and partnership opportunities, write compelling funding applications, and produce reports that bring our work to life. You’ll work closely with our founder, directors and communications team to amplify our reach, and ensure our story is told with the same energy and authenticity as the young people we serve.
We are looking for someone who is interested in working for a small organisation, who gets excited about mission-driven work, knows how to build and maintain long-term relationships, and can write a grant application that makes funders sit up and take notice.
About YourStance
YourStance began as an award-winning Community Interest Company, and we are now in
an exciting new chapter — having recently transitioned to a Community Interest
Organisation. We were founded to bridge the gap between healthcare and communities
disproportionately affected by violence. We deliver trauma-informed, life-saving emergency
response training — including bleed control, CPR, and psychological first aid — to young
people aged 11–25 who are vulnerable to violence, across London and beyond. Our
volunteer healthcare professionals bring the hospital into community spaces, schools, and
youth organisations, upskilling young people who are too often overlooked by mainstream
services.
We are a small, ambitious, and genuinely innovative team. We move fast, we care deeply,
and we are in the business of real change. If you want a role where your work has direct,
visible impact — this is it.
This is a new and exciting role at the heart of YourStance's growth.
YourStance are a team of experienced healthcare professionals teaching young people vulnerable to violence, how to respond to an emergency in London.
The client requests no contact from agencies or media sales.
Team: Philanthropy & Partnerships
Location: Homebased with some travel for meetings & events
Work pattern: 35 hours per week, Monday - Friday
Salary: Up to £49,149.84 per annum
Contract: Fixed term for 12 months
We are the UK’s largest cat welfare charity. All over the country, our enthusiastic employees, volunteers, and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Corporate Partnerships Development Manager:
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The Corporate Partnerships Development Manager will play a key role at Cats Protection by raising new and transformational funds in support of the organisation’s 10 year strategic objectives.
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The role will lead the Corporate Partnerships new business team, to build profitable, multiyear relationships with companies, ensuring propositions are maximised and new partners onboarded to the highest standards
About the Corporate Partnerships team:
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We sit within the Marketing & Income Generation directorate.
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The corporate partnerships team is split between new business and account management, made up of driven, passionate and dynamic corporate fundraisers
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We currently have a team of one full time and one part time Senior Corporate Partnerships Development Officers in new business. On account management side our team consist of a Corporate Partnerships Development Manager, Corporate Partnerships Account Manager and Corporate Partnerships Officer. This is in addition to a Lead Corporate Partnerships Manager who oversees the entire corporate partnerships team.
What we are looking for in our Corporate Partnerships Development Manager:
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Significant experience of developing relationships and raising money from new businesses and other corporate organisations.
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A demonstrable track record of delivering significant financial results against agreed targets and timescales.
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Experience of leading fundraising teams to deliver and drive income and growth
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Significant experience of managing a diverse range of stakeholders and relationships at a variety of levels
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Excellent organisational and planning skills with the ability to manage multiple conflicting priorities.
What we can offer you:
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range of health benefits
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26 days’ annual leave plus bank holidays, increasing with length of service.
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Salary Finance, which empowers you to take control of your financial wellbeing.
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and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 3rd June 2026
Virtual interview date: Week commencing 8th June 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
3. Final stage presentation (dependent on first stage interviews)
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
Volunteering Assistant
Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland.
Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
Job Summary for Volunteering Assistant
The Volunteering Assistant supports the Head of Volunteering in delivering the organisation’s strategy by strengthening volunteer management, engagement, and development. Working across departments, the role ensures smooth day-to-day volunteering operations, supports both volunteers and role managers, and contributes to projects that enhance the overall volunteer experience.
Key responsibilities
- Provide administrative support to the volunteering function, including managing the volunteering inbox and maintaining accurate data
- Support volunteer recruitment, onboarding, and engagement activities across programmes
- Assist role managers and volunteers, ensuring compliance with organisational standards and processes
- Coordinate volunteer events, communications, and recognition initiatives
- Maintain systems and resources (e.g., intranet/SharePoint) to ensure up-to-date information
- Monitor engagement metrics and contribute to improvements in volunteer experience
- Contribute to wider projects, guidance, and best practice across volunteering
For more information on responsibilities and person specification, please refer to the job description attached.
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory, basic or enhanced disclosure from the Disclosure and Barring Service (DBS - UK), (PVG – Scotland) or Access (NI) dependent upon the role. There is no cost to you and will be processed on your behalf.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Grandmentors Project Coordinator
Reference Number: V568
Location: Wolverhampton (Home-based with local travel)
Contract Type: Full-Time, Permanent
Hours: 35
Salary: £25,625
DBS/PVG: Enhanced
Job Family: 3
Line Manager: Senior Project Manager
Closing date: 14th June 2026
Interview: W/C 15th June 2026
Anticipated start date: 4 weeks after job offer acceptance
Volunteering Matters
Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.
Creating stronger communities through the power of volunteering
Volunteering Matters is a nationwide charity that exists to create stronger communities through the power of volunteering. We work with local partners to develop impactful programmes that support individuals and communities across the UK.
Since 1962, we’ve used our influence to champion volunteering as a powerful tool to build a thriving, resilient society. Our projects are co-created with the people and communities we work alongside: an approach that encourages our participants to become future volunteers and leaders, not just beneficiaries.
We understand the pressures of day-to-day life and create flexible, inclusive opportunities for people at all stages of life. And beyond delivering projects on the ground, we use our voice to shape policy and practice – ensuring volunteering stays recognised, supported and sustainable for generations to come.
What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.
How we do this
We support people to share their time and skills to help others and tackle big challenges in their communities.
· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.
· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.
· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
· We connect businesses with communities, creating meaningful employee volunteering projects.
· We show the impact of volunteering and social action, proving how it changes lives for the better.
Our promise to volunteers
We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.
It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong.
Job Purpose
Grandmentors Wolverhampton is a well-established and successful project that has been connecting mature volunteers with care experienced young people since 2019. As Project Coordinator, you will lead the core programme while heading up our brand new ‘Through the Gates’ pilot, which provides vital support for young people transitioning from custody back into the community. Your role is to foster high impact mentoring relationships while ensuring clear professional boundaries are maintained, complementing the work of our statutory partners in the Local Authority.
Key Responsibilities:
· Project Coordination: Lead the day-to-day delivery of Grandmentors in Wolverhampton, ensuring the project meets match targets for both the core service and the new pilot.
· Volunteer Leadership: Recruit, train, and supervise a dedicated team of mentors, ensuring they feel supported and understand how their role fits alongside other professional services.
· Boundary Management: Act as the key link to statutory leads, such as Social Workers or Personal Advisors, ensuring support remains mentor-led and escalating any professional concerns appropriately.
· Partnership Working: Build and maintain strong, professional relationships with the Local Authority and other relevant partners.
· Safety & Compliance: Oversee risk assessments and strictly follow safeguarding procedures to ensure the safety of our volunteers and the young people we support.
· Impact Reporting: Use our CRM system to track progress and collate data for annual reports and meetings that demonstrate the project’s impact to our stakeholders.
Our Values & Way of Working
In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:
· Flexible Working by Default (re hours & place of work)
· Unlimited Annual Leave
· Employee Pension scheme
· Life Assurance
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Enhanced sick and family leave.
· Lifestyle Discount Scheme
We are also open to discussing job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Policy on AI-Generated Applications
Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI.
To Apply
Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.
We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community.
Right to Work in the UK
Please note that while we hold a license to sponsor employees on a skilled worker visa, the number of applications we can make each year is very limited. Unfortunately, this role does not meet the criteria for sponsorship, therefore, you must already have the right to work in the UK to be considered for this position.
If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose
Special events play a vital role in engaging our supporters, inspiring their support, and raising vital income for Child Bereavement UK.
The Special Events Manager is responsible for planning, coordinating, and executing high-quality Special Events. You will work with colleagues from across the charity to develop programmes that will engage our audiences and communicate the impact we deliver as a charity.
The role will work closely with the Philanthropy team delivering high profile events that engage an inspire high net worth individuals across the country.
Main Responsibilities
Leadership
- To lead and inspire the Special Events Team fostering a collaborative and high culture that delivers against income and objectives
- Provide clear and supportive leadership that motivates staff to achieve, develop and grow in their roles
- Undertake quarterly reviews for all direct reports
Special Events
- Support the Head of Philanthropy and Special Events to deliver the Special Events strategy
- Plan and lead on all Special Events ensuing all return a good ROI
- Lead on relationships with external suppliers including venues, caterers, AV suppliers, photographers etc
- Work with the Head of Philanthropy & Special Events to manage relationships with senior volunteers and supporters
- Developing comprehensive proposals and plans for every event detailing objectives, formats, timelines, risks, marketing/communications plans and evaluation plans
- Working closely with the Philanthropy team to create and liaise with special event committees
- Ensure the smooth running of the events in line with health and safety guidelines
- Prepare detailed event briefings, and evaluate the success and impact of the events
- Manage and monitor expenditure for the events, as agreed with the Head of Philanthropy and Special Events ensuring value for money and adherence to budget
- Oversee recruitment and support for all Event committees
- Ensuring all associated activities are compliant with charity law, regulatory requirements and best practice, including the Data Protection Act and GDPR
- Work with Marketing to promote events across all channels
All Staff
- Contribute to the vision and mission of Child Bereavement UK; whilst embedding the values into your daily work activities.
- Promote equality of opportunity and diversity in accordance with Child Bereavement UK policy.
- Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
- Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
- Work to objectives, targets and work plans agreed with your line manager.
- Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
- Take an active part in the Quarterly review process and participate in training agreed with your line manager.
- Recognise and champion the lived experience of children and young people with bereavement within your work.
- Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Child Bereavement UK policy.
Person Specification
Essential
- Proven experience of running a wide range of high-quality events from conception to completion
- Leadership experience
- Strong event planning skills
- Demonstrable experience of delivering events within strict budgets and timescales
- Management of senior volunteers and stakeholders
- A thorough understanding of every stage of the events planning and delivery process
- Demonstrable problem solving ability and skills
- Budget management
- Able to work in fast-paced, deadline driven environment
- Ability to build constructive and collaborative relationships with all levels of internal and external stakeholders
- High level of interpersonal and communication skills
- Excellent attention to detail
- Knowledge of relevant charity law and codes of practice including data protection and GDPR
Desirable
- Experience in charity events
- Experience of using fundraising database(s), particularly Sales Force or another fundraising or CRM database
Recruitment Timetable
Application deadline: 2nd June 2026 at midnight
First Stage Screening Interviews
You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.
Second Stage Interviews
If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for our next Chief Executive; this is an exciting opportunity for someone who thrives in a small organisation where they can combine strategic leadership with practical delivery.
Feeding Coventry is a small but ambitious charity dedicated to providing relief to people in need in Coventry. Following a challenging 12 months, the charity is now well positioned to reset, refresh, and move into its next phase of development
Our next CEO will be enthusiastic about Foleshill and the centre and be willing and able to help both realise their true potential.
We have a newly refurbished community centre in the heart of Foleshill, it has so much to offer, and we believe that strong inclusive leadership will take it to the next level, with community at the heart. We have great partnerships with agencies and funders.
Fundraising is our priority for this year, but we also need to develop new partnerships, support and develop our wonderful staff and volunteers and increase our impact and reach.
Ideally you will have experience of:
·Generating income, through bids, tenders, grant applications and fundraising
·Staff and volunteer management
·Finance and budget management
·Community participation and engagement
·Performance and quality management of services and quality.
The role is part-time and can be worked flexibly over 5 days.The role will be primarily based in Foleshill Community Centre but with an opportunity for some hybrid working.
Please apply using the Application form.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
1. Background
Osman Consulting Ltd supports the design, coordination, and implementation of humanitarian and development programmes across multiple regions, with a primary focus on Asia, the Middle East, Africa, Europe, and Latin America
The organisation delivers a diverse portfolio of interventions spanning emergency response, seasonal, education (including back-to-school initiatives), food security and livelihoods (including zero hunger programming), and other humanitarian priorities. Osman Consulting works through a partnership-based approach, collaborating closely with local implementing partners to ensure contextually appropriate, responsive, and sustainable programme delivery.
2. Purpose of the Role
The HR and Admin Officer provide human resources and administrative support to ensure that project staffing, records, contractual documentation, scheduling, and general office administration are managed accurately, efficiently, and in compliance with company policy and project requirements.
3. Terms of Reference
- Duty Station: Solihull, B90 4BG, United Kingdom (Hybrid)
- Reporting to: Project Manager
- Line Management: Provides technical guidance and oversight to field partners and may support the supervision of interns
- Contract Type: Fixed-term maternity cover contract (12 months), subject to organisational requirements
- Full time/Part time: Full Time
4. Scope of Work and Key Responsibilities
Human Resources administration
- Support recruitment processes, including vacancy logistics, interview scheduling, reference collection, and contract preparation for approved roles.
- Maintain complete and up-to-date personnel files for project staff and consultants, including contracts, IDs, onboarding forms, performance records, and leave documentation.
- Support staff induction processes and ensure that policies, reporting lines, code of conduct requirements, and key administrative procedures are clearly communicated.
- Track attendance, leave, contract dates, renewal points, and other HR actions and raise reminders in advance.
Administrative Support
- Provide administrative support for meetings, travel arrangements, calendars, document circulation, filing systems, and internal correspondence.
- Maintain project contact lists, mailing groups, organisational charts, and administrative trackers.
- Ensure that project documents requiring signatures, approvals, or controlled circulation are processed efficiently and stored appropriately.
Policy Compliance & Staff Support
- Support consistent application of HR policies, confidentiality standards, and personnel administration procedures.
- Act as a point of contact for routine HR and administrative queries and route sensitive issues to management appropriately.
- Support the preparation of HR and administration summaries for management review.
5. Qualifications and Experience
- Bachelor’s degree or Diploma in Human Resources, Business Administration, management, Social Sciences, Humanities, or related field
- At least 5 years of relevant HR & administrative experience, preferable In NGOs sector.
- Good understanding of HR documentation, personal administration, and ability to handle sensitive information responsibly.
- Strong organizational, attention to details and communication skills.
- Full professional proficiency in English.
- Good knowledge in labor law.
- Strong organizational and coordination skills; attention to detail and ability to manage multiple priorities.
- Excellent communication and interpersonal skills; ability to liaise with diverse stakeholders.
6. Core Competencies
- Administrative reliability
- Confidential handling of information
- Timely escalation of risks
- Service orientation and teamwork
7. Compliance, Safeguarding and Ethics
The post holder is expected to uphold Osman Consulting Ltd policies, donor requirements, humanitarian principles, and all applicable national and international regulations.
The role requires full compliance with safeguarding standards, including Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), child safeguarding, confidentiality, and data protection requirements.
The post holder must promote accountability, inclusion, and non-discrimination in all aspects of their work, ensuring respectful engagement with all stakeholders.
Any concerns relating to fraud, corruption, conflicts of interest, safeguarding incidents, or security risks must be reported promptly through the appropriate channels.
Future First is looking for a passionate and organised Programmes & Partnerships Manager to lead the delivery of key partnership programmes that help state school students build confidence, motivation and career aspirations through alumni networks.
This is an exciting opportunity to join a mission-driven charity working to ensure every state school and college is supported by a thriving alumni community. You’ll work closely with senior leaders, funders and partners to manage projects, strengthen strategic relationships and help shape the future of our programmes.
We’re looking for someone with strong project and stakeholder management experience, excellent communication skills and a collaborative approach. You’ll also line manage our Corporate Partnerships Executive and play a key role in driving programme quality, learning and impact across the organisation.
About us Future
First wants to see every state school and college in the UK, and every state pupil, supported by a thriving and engaged alumni community, which improves students’ motivation, confidence and life chances. We have a network of alumni who have supported our programmes in schools for over a decade. They act as accessible and inspirational role models by sharing their stories through a variety of activities, including blogging, online mentoring, networking and careers activities in our member schools. We manage these relationships through our Future First Hub – a safe, social media style interface that allows schools to build and manage every aspect of their network in one place.
About the role
The role of the Programme & Partnerships Manager is to lead and coordinate the planning, delivery, management and monitoring of Future First’s key partnership programmes. This is an exciting opportunity for someone with demonstrable experience in project management, excellent partnership and stakeholder engagement at all levels, and committed to Future First’s aims and values.
Application process
To help you prepare the strongest possible application, we are hosting an information and Q&A session about the role on Tuesday 9 June 2026 at 12 noon. This is an optional session where you can hear more about the role and ask any questions you may have. If you would like to join this session, please see the attached job pack for how to register your interest.
Applications must be submitted by Monday 15 June at 12 noon. Late or incomplete applications will not be considered. There will be two rounds of interview, initially via Zoom (week commencing 22 June) and for those short-listed, in-person in London (week commencing 29 June).
Future First is committed to safeguarding the staff, volunteers and young people we work with. Where applicable, a satisfactory enhanced Disclosure & Barring Service (DBS) check will be required for the successful candidate.
We are a mission-driven, innovative social mobility charity that believes a young person’s start in life shouldn’t limit their future.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose
The Coordinator role provides high-quality operational, administrative and coordination support across central services ensuring process efficiency, excellent stakeholder engagement, accurate data management and seamless delivery of organisational activity.
Key Responsibilities
1. Operational & Administrative Support
· Act as first point of contact for enquiries via phone, email, or digital platforms, providing accurate information and escalating where required.
· Manage shared inboxes and enquiry channels, ensuring timely, high-quality responses.
· Maintain accurate records in central relationship management (CRM) systems and specialist databases (e.g., qualifications, membership, orders).
· Support cyclical operational activities such as membership renewals, insurance processes, annual returns and coach qualification tracking.
· Support with provision of data for analysis and insight
· Administer internal systems including intranet content, document repositories and online resources.
· Support fulfilment or group orders in a timely manner, liaising with suppliers to maintain stock levels and ensuring high quality of customer care and support.
· Assist with planning and delivery of national events, training days, workshops and webinars, including coordination of attendees, materials and general logistics..
2. Project & Process Coordination
· Provide end-to-end project support to central teams, including scheduling, documentation, tracking and reporting.
· Assist in implementation and evaluation of processes, governance requirements, compliance tasks and ongoing operational improvements.
· Support onboarding processes (e.g., new groups and centres, coaches, volunteers) and support closures or transitions where relevant.
3. Stakeholder & Customer Service
· Deliver clear, professional guidance to groups, coaches, volunteers and the public on operational matters including governance, health & safety, training and policies.
· Identify themes in enquiries and provide feedback to enhance organisational guidance, processes and communication.
4. General
· Undertake such other duties as the line manager shall from time to time determine
· Demonstrate the values and cultural aspirations of RDA in all work.
· Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.
Person Specification
Essential
· Strong administrative and organisational skills with experience managing multiple priorities
· Excellent customer service and communication skills, including via phone, email and digital channels
· High attention to detail and accuracy, particularly in data handling
· Proven ability to deliver against deadlines and service standards
· High computer literacy, including MS Office 365 and CRM/databases
· Ability to use initiative, problem-solve and identify opportunities to improve processes
· Comfortable working in a busy, multi-functional team
· Empathy with RDA’s values, aims and approach
Desirable
· Experience supporting governance, compliance or operational procedures
· Experience with Salesforce, WordPress or other CRM/content systems
· Experience managing stock, orders, or supplier relationships
· Familiarity with training/qualification pathways or membership administration
· Experience working with volunteers or in a volunteer-led environment
· Understanding of disability, equestrian context or charity operations
At RDA, we harness the power of horses to enrich lives, supporting disabled people through innovative programmes that promote health


The client requests no contact from agencies or media sales.


