Volunteer service manager jobs in Birmingham, west midlands

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

We are looking for someone who is able to develop warm and fruitful relationships with key church and network leaders in the Midlands and North. With a deep theological knowledge and a good understanding of how charities operate, you’ll know the landscape of church life and have an established network of contacts. You’ll be good at communicating both one-to-one and in front of an audience, and comfortable in a variety of church-related situations. We’re looking for someone who is able to provide leadership to volunteers and be a self-starter with a passion to encourage deeper Bible engagement in church congregations. 

This role would suit someone who is able to work flexibly to attend some evening events and weekend church services, and who lives in or around the Midlands or North. Our work engages with a wide range of church traditions, as aligned with our generous orthodoxy, and the suitable candidate will be comfortable working with people and churches of differing traditions and backgrounds.

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position. For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences, and motivations in your own words 

Bible Society is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

Closing date:  9 August 2026 

Interview date: The first round is online on Monday 17 August, and the second round is in person at our Swindon office on Tuesday 25 August.

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. We’re looking for a new Philanthropy Manager, homebased in the South East of England, to join our expanding Philanthropy Team. The Philanthropy Team supports the RNLI by working with individuals who are passionate about our work and want to make a difference through high-value gifts.

This is an exciting time to join the team as we are about to embark on a £150m capital appeal which the Philanthropy Team will be a key part of delivering. This is a new role, our second in the South East, and you will work closely with our experienced Philanthropy Manager who has been managing the whole area. You will have a dedicated geography of focus around but not exclusive to Essex, Kent, East Sussex, West Sussex, Surrey and part of London.

Some of the benefits

• Flexible working
• 26 days’ annual leave plus Bank Holidays
• Competitive pension scheme
• Life assurance
• Health and dental cash plan option
• Training & Development in Major Giving

Your role

As a Philanthropy Manager, you will be tasked with focus on the following areas:

• Growing and managing a portfolio of up to 70-90 major donors, to solicit and close five, six and seven figure gifts
• Building compelling cases for support that inspire and align with donors’ interests and identified needs
• Developing and hosting a small number of engagement, prospecting, and recognition events
• Providing excellent customer service and stewardship

About you

We’re looking for someone who loves meeting people and has a natural aptitude for selling and prospecting. You’ll thrive on developing relationships, inspiring others in the work of the RNLI. Your great communication skills will allow you to flex your style to a wider range of audiences, whether colleagues, senior stakeholders, donors or prospects. You’ll be self-motivated working as part of a remote team and be comfortable working outside regular office hours and travelling occasionally within the rest of the UK and Ireland as the job demands.

To be considered as a Philanthropy Manager, you will need:

• Ideally you will be able to have easy access to your key geographical areas highlighted above
• Relevant or transferable experience of account managing and developing and maintaining excellent relationships with individuals. You excel at Customer Service.
• Experience of working with stakeholders at all levels both internal and external, securing and managing meetings with senior stakeholders, flexing style to the audience.
• Excellent numerical skills and ability to prepare financial information, and ability to discuss and present complex information, and the ability to communicate with passion and authority
• This post requires a valid driving licence

So, as a Philanthropy Manager if you have the drive and enthusiasm to be part of our One Crew to achieve our Philanthropy goals and want to see how you can support our organisation’s aim to reduce drowning, this could be the role for you. To apply, please visit our jobs page.

Closing date: 9 August 2026.

Interview date: 18 August 2026.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

About Brum Unitarians

Brum Unitarians, in central Birmingham, is a growing and genuinely inclusive community in the Unitarian tradition of rational inquiry, freedom of belief and ethical action.

Our vision is to develop into a thriving community hub hosting a wide range of activities, including talks, music/dance events, death cafés, social justice events, a community choir and collaborative projects with local organisations. We are seeking someone who shares this vision and has the project management skills to help make it a reality.

The role combines project management, operations, administration, compliance and income generation, helping to strengthen our sustainability and enabling community growth.

Job Purpose

To support and grow Brum Unitarians through operational management, project delivery, administration, compliance and revenue generation. You will agree quarterly priorities with trustees, with early focus on increasing revenue, improving operational systems and supporting greater use of our building. Once these foundations are laid there will be a growing emphasis on managing community projects and initiatives.

You will oversee the day-to-day operation of our building (large hall, small hall, office, foyer and outdoor space), ensuring an excellent experience for hirers, compliance with relevant requirements and effective use of the premises. The role is partly site-based, with flexibility for some remote working. Some local travel required.

You will work alongside our Children's Lead and Social Media & Communications Lead, liaise with the district buildings consultant, and report to the managing trustees.

Job KPIs

• Meet or exceed revenue targets.

• Establish and grow a successful programme of community events.

• Develop effective systems that reduce trustee involvement in operational matters.

• Recruit and maintain an active volunteer team.

• Achieve positive feedback from hirers, volunteers and partners.

Key Responsibilities

Community Partnerships & Projects

• Lead the planning and delivery of community projects and partnerships.

• Build relationships with community, voluntary, faith and public sector organisations.

• Develop collaborative events and initiatives.

• Identify grant funding opportunities and support funding applications.

• Promote inclusive community use of the building.

• Represent Brum Unitarians at appropriate local meetings and forums.

Marketing & Income Generation

• Promote the building for hire through the website, social media, advertising and online booking systems.

• Build relationships with organisations and businesses to increase venue use.

• Identify opportunities to diversify income through hires, donations and grants.

Volunteer Coordination

• Recruit, induct and support volunteers.

• Develop clear volunteer roles for community activities and venue operations.

• Maintain volunteer records, training and safeguarding requirements.

• Foster a positive and inclusive volunteer culture.

Building Operations

• Ensure the building is safe, welcoming and well maintained.

• Oversee compliance with health and safety, safeguarding and other regulatory requirements.

• Maintain equipment inventories and coordinate repairs with district buildings consultant.

• Arrange room layouts and oversee opening and closing of the building where required.

• Liaise with cleaning contractors.

Customer Service & Lettings

• Act as main contact for bookings and enquiries.

• Manage bookings, scheduling and administration using booking and invoicing systems.

• Support hirers before, during and after bookings.

• Maintain high customer service standards and resolve issues promptly.

Administration & Reporting

• Maintain records of bookings, income, building use and project data.

• Prepare reports for trustees and funders where required.

• Support policies, procedures and compliance.

• Monitor performance and recommend improvements.

General

• Undertake other duties consistent with the role.

• Work flexibly, including occasional evenings and weekends.

Person Specification

You will bring strong project management and organisational skills, enabling us to deliver creative, values-led community projects while ensuring our operations remain efficient, compliant and financially sustainable.

You may not have experience in every aspect of the role, but you will have strong transferable skills, enthusiasm for a growing organisation and the confidence to learn new areas as needed.

Essential Criteria

Experience

• Delivering events, coordinating community facilities or providing customer-facing services.

• Working towards financial, attendance or organisational targets.

• Delivering excellent customer service.

• Working with staff and/or volunteers.

Skills & Knowledge

• Strong organisational and time management skills.

• Ability to manage multiple priorities independently.

• Sound judgement in assessing and managing projects.

• Excellent interpersonal, written and telephone communication skills.

• Good IT skills, including email, spreadsheets and booking systems.

• Understanding of health and safety responsibilities.

Personal Attributes

• Proactive and self-motivated.

• Collaborative and community-minded.

• Friendly and approachable.

• Practical problem-solver.

• Flexible, including occasional evening and weekend working.

Desirable Criteria

• Marketing or venue promotion experience.

• Entrepreneurial experience or experience developing new projects.

• Knowledge of Birmingham's voluntary and community sector.

• Facilities or premises management experience.

• Safeguarding and regulatory compliance knowledge.

• Experience in a small charity or community organisation.

• Fundraising or grant application experience.

• Grant reporting experience.

• Experience using booking or scheduling systems.

Teenage Cancer Trust is the only UK charity dedicated to providing specialised nursing care and support for young people aged 13–24 with cancer. Every day, seven young people in the UK hear the words “you have cancer”, and Teenage Cancer Trust ensures they do not face it alone.

The charity funds specialist nurses and youth support teams in hospitals across the UK and provides vital emotional, practical and psychological support for young people and their families during and after treatment.

Regional fundraising is a core income stream for Teenage Cancer Trust, generating income through a combination of community and corporate fundraising. Supporters are often personally connected to the cause, including young people, families and communities directly impacted by cancer, making this a highly rewarding fundraising environment.

Teenage Cancer Trust is now seeking a Senior Relationship Manager (West Scotland) to grow and develop income across the West of Scotland. With an individual income target of c.£130k and a combined Scotland regional target of c.£260k across East and West Scotland, this role will play a key part in strengthening existing relationships while identifying and developing new fundraising opportunities across a region with significant growth potential.

Reporting to the Regional Fundraising Area Manager, you will be responsible for building long-term supporter relationships and developing strategic area plans to maximise fundraising opportunities. You will also work closely with frontline nursing teams, volunteers and colleagues across the organisation, ensuring supporters experience the impact of their fundraising while helping identify new opportunities across both community and corporate audiences.

As Senior Relationship Manager, you will:

• Manage and grow a portfolio of community and corporate supporters across West Scotland
• Deliver an individual income target of c.£130k across community and corporate fundraising
• Develop strategic area plans to drive sustainable income growth
• Build, steward and retain high-value supporter relationships
• Coach and mentor Relationship Managers, supporting their development
• Identify and develop new fundraising opportunities across community and corporate audiences
• Work closely with frontline teams to share powerful supporter stories and demonstrate impact
• Monitor income performance, manage pipelines and proactively mitigate risk
• Build strong relationships with volunteers, corporate partners and local communities
• Represent Teenage Cancer Trust across the region, building networks and raising awareness

Essential skills and experience:

• Experience of community, corporate or regional fundraising
• Proven ability to build and grow long-term supporter relationships
• Track record of delivering income against fundraising targets
• Excellent relationship-building, networking and stakeholder management skills
• Ability to coach, mentor or support the development of colleagues
• Confident developing fundraising plans and identifying new income opportunities
• Good financial planning, pipeline management and reporting skills
• Excellent communication, influencing and storytelling skills

You’ll need access to a vehicle as there is a requirement to be able to travel across the region to attend meetings, events and training.

Desirable, but not essential:

• Knowledge of managing high-value or complex supporter relationships
• Exposure to both community and corporate fundraising
• Experience working with volunteers and close-to-cause supporters
• Knowledge of the West Scotland fundraising landscape, ideally Glasgow

Employee benefits include: 

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day to day work and refocus.
• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

Lead a Team. Shape Lives. Help Build the Future.

At Where Next, we believe that adults with learning disabilities deserve more than simply being cared for. They deserve opportunities, friendships, purpose and the chance to achieve their potential. For over 40 years, Where Next has supported adults with learning disabilities to develop skills, gain confidence, contribute to their communities and lead fulfilling lives. Many of the people we support have been part of the Where Next family for many years, and the trusted relationships they build with our staff are fundamental to their wellbeing, development and happiness. As we enter an exciting new chapter in our history, we are looking for an exceptional Site Manager – Learning Disabilities to help lead one of our services.

We're looking for an experienced Senior Project Manager to join our Change & Transformation team and lead complex projects that support strategic change across the Royal British Legion.

This is an exciting time to join RBL as we deliver our new 10-year strategy. Our Change & Transformation function plays a key role in helping the organisation prioritise, deliver and embed change that improves how we support the Armed Forces community.

As part of our ongoing transformation, the Change & Transformation function has recently transitioned to a capability-led model built around Change, Delivery and Reporting. Together, these capabilities provide the leadership, governance, delivery expertise, change support and portfolio insight needed to successfully drive and sustain organisational change.  

As a Senior Project Manager, you will take accountability for delivering projects from initiation through to closure, ensuring they are aligned to organisational priorities, governed effectively and deliver measurable outcomes and benefits.

Reporting to the Head of Change Delivery, you will develop and manage delivery plans, budgets, resources and project controls, ensuring risks, issues and dependencies are actively managed throughout the project lifecycle. You will provide clear insight and assurance to sponsors and senior leaders, supporting effective decision-making and project governance.
You will build strong relationships with sponsors, stakeholders, suppliers and delivery teams, confidently navigating complex environments and balancing competing priorities. You will represent projects within governance and executive forums, providing recommendations and constructive challenge where required.

Working collaboratively across Change & Transformation and the wider organisation, you will help ensure successful implementation and benefits realisation, while also contributing to the continuous improvement of project delivery practices and supporting the development of Project Managers and Project Support Officers through coaching and guidance.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You will be expected to travel regularly in the course of your work including regularly to London Haig House. You will be contracted to your home address, where you will be expected to work when not travelling.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates: First-stage interviews will be held between 19–21 August 2026 and will consist of an assessment together with values-based and technical interview questions. Candidates who are successful at this stage will be invited to participate in a second-stage culture session, with timings to be confirmed.     
     
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

About the role

This is an exciting opportunity to develop and strengthen SSAFA’s Community Volunteering Service, supporting serving personnel and their families.

You will oversee the full lifecycle of community volunteers, from recruitment and development through to supervision, ensuring a high-quality and impactful service.

You will work closely with the Serving Community Service Manager and wider SSAFA teams to deliver a sustainable service. This includes building effective referral pathways, strengthening partnerships across the Armed Forces community, and promoting SSAFA’s support through engagement activities and events.

A crucial element of the role is identifying and securing funding opportunities. Working in partnership with the Grants and Statutory Income team, you will contribute to funding applications and support the long-term sustainability of community volunteering initiative

About the team

You’ll be part of a small, friendly and supportive team, working together to deliver SSAFA’s vital support to the serving community through our Serving Community Support Team.

In this collaborative role, you’ll work closely with colleagues across SSAFA, as well as external partners and stakeholders, to raise awareness of the unique needs and challenges faced by the serving community—and how our services can make a real difference.

About you

You will have experience managing volunteers, ideally across dispersed locations, and a strong understanding of community service delivery.

You will be highly organised, with excellent attention to detail, and confident in analysing data and producing clear reports. Strong communication and relationship-building skills are essential, along with the ability to work independently and manage competing priorities.

You will also have a good understanding of safeguarding responsibilities, data protection requirements, and the importance of maintaining compliance across training and vetting processes.

A clear understanding of the Armed Forces community and the unique challenges faced by serving personnel and their families is essential.

About SSAFA 

SSAFA, the Armed Forces charity, is a trusted source of support for the Armed Forces community in their time of need. In 2024, our dedicated teams of volunteers and employees supported more than 54,000 people through a wide range of services. This includes veterans, serving personnel (regulars and reserves), and their families, wherever and whenever they need us.

SSAFA understands that behind every uniform is a person. We are here for that person and their family, offering practical, emotional, and financial support tailored to their unique circumstances.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Are you passionate about using research and insight to help organisations make better decisions and create greater impact? Join Shelter as our Audience Research and Insight Manager and play a key role in helping us better understand the people we support, engage and influence.

About the role

The role of Audience Research and Insight Manager is a vital role, working with teams across Shelter to develop valuable insights into our key and varied audiences, ensuring user needs are valued along with the needs of the organisation, and our work is underpinned by actionable insight. Our audiences include donors (regular givers, occasional donors, eventers, community fundraisers), retail audiences (online and high street shoppers and donors), campaigners, service users, volunteers and elite audiences (journalists, politicians, policy makers, housing professionals) and corporate partners.

Role specifics

We’re looking for someone who can lead and develop audience research and insight that helps Shelter better understand, engage and support the people we work with. You’ll manage a team of User Researchers, champion user-centred and inclusive research practices, and bring together evidence from research, analytics and audience data to generate clear, actionable insights. Working collaboratively across the organisation, you’ll help teams make informed decisions about audiences, messaging and channels, while promoting an insight-led culture, monitoring external trends and ensuring research continues to shape Shelter’s strategy and impact.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits in the 7-person Strategic Evaluation and Insight team which sits in the Digital and Audience Engagement sub directorate, within the Campaigns, Policy and Communications (CPC) department.

The team is a keystone in shaping and delivering the work of Shelter bringing together Strategic Monitoring, Evaluation and Learning, Audience insight and User Research.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

At UHCW Charity, we believe everyone deserves the best possible care when they need it most. As the official charity for University Hospitals Coventry and Warwickshire NHS Trust - including University Hospital Coventry and the Hospital of St Cross in Rugby - we go beyond what the NHS alone can provide. With the support of our community and partners, we fund everything from state-of-the-art equipment and enhanced hospital environments to pioneering research and staff wellbeing initiatives.

We're now looking for an experienced and ambitious Fundraising Manager to help drive our fundraising to the next level. Leading our corporate, community and events fundraising, you'll build meaningful relationships with supporters, inspire new partnerships, oversee high-quality fundraising events and campaigns, and ensure every supporter has an exceptional experience. You'll also line manage our Fundraising Assistant and play a key role in shaping the future growth of the Charity.

This is an exciting opportunity to join a small, passionate team where your ideas, leadership and expertise will have a direct impact on patients, families and NHS staff across Coventry and Warwickshire. Together with our supporters, we're proud to help create the best possible experience for every patient and their loved ones, every day.

Digital Service Manager

We are seeking an experienced Digital Service Manager to lead the delivery, governance and improvement of high-volume digital services that support democratic participation.

Position: Digital Service Manager
Salary: £45,000 to £55,000 per annum (FTE)
Location: Remote, UK based
Hours: Full-time
Contract: Permanent
Closing Date: Friday 7 August 2026

About the Role

mySociety is looking for a Digital Service Manager to oversee the day-to-day running and development of its online services, including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.

This is a varied role combining operational service management, user support, governance, risk management and continuous improvement. You will ensure services run effectively, support users, manage complex issues and work collaboratively with teams and stakeholders to improve digital services that create meaningful social impact.

Key responsibilities include:

· Managing complex and high-volume digital services, ensuring excellent user support

· Overseeing escalations, priority cases and rights-based requests including GDPR related matters

· Maintaining policies, processes and governance standards across services

· Managing service risk, reporting and compliance with relevant legislation

· Identifying opportunities to improve user experience and service delivery

· Supporting and developing a User Support Officer and working alongside volunteers

You will join a fully remote, digital-first team, with opportunities to meet colleagues face to face at quarterly team meetings.

About You

You will have experience managing complex digital services and the ability to make effective decisions in fast-moving environments.

You will bring:

· Experience managing user-focused digital services

· Strong understanding of GDPR and information rights requests

· Knowledge or experience of Freedom of Information, media law or online community moderation

· Excellent organisational, problem-solving and communication skills

· Experience improving processes and delivering high-quality services

· The ability to work effectively within a remote and geographically distributed team

You will be proactive, collaborative and passionate about using technology to improve access, participation and positive change.

About the Organisation

mySociety is a small, purposeful charity creating and running digital services that break down barriers to democratic participation. Through its platforms, the organisation helps people access information, engage with decision makers and take action on issues that matter.

The organisation is committed to creating an inclusive team and welcomes applications from people with a wide range of backgrounds and experiences.

Other roles you may have experience of could include Digital Product Manager, Service Delivery Manager, Digital Operations Manager, User Support Manager, Digital Services Lead, Product Operations Manager, Digital Programme Manager.

Os ydych yn drefnydd sy’n canolbwyntio ar bobl ac yn mwynhau meithrin cysylltiadau a chreu effaith, byddem wrth ein bodd yn clywed gennych.

Volunteers are at the heart of our work. Each year, they support over 70,000 young people to build confidence, develop skills and explore their futures through insight talks, workshops and events. 

We’re looking for a Volunteer Coordinator to grow and support our network across Wales. This is a new role, created as we invest in strengthening how we recruit, prepare and engage our volunteers, with the opportunity to shape how this work develops. 

In this role, you’ll build relationships with employers, public sector organisations and community groups to recruit volunteers from a wide range of industries. You’ll manage onboarding, support volunteers to feel confident and well-prepared to work with young people, and work closely with our Volunteer Manager and Programme Team to match volunteers to opportunities across Wales. 

You’ll play a key part in ensuring volunteers have a positive, high-quality experience – providing ongoing support, responding to feedback, and helping us continuously improve how we engage and retain our network. Alongside this, you’ll track activity, maintain accurate records, and contribute to understanding our reach and impact. 

We’re looking for someone who is highly organised, proactive and great with people, confident building relationships, managing multiple priorities and communicating clearly. You’ll bring experience of working with volunteers, or in a coordination or partnership-focused role, and have a genuine motivation to support young people to achieve their potential. And, we'd love someone who is confident communicating in the medium of Welsh.

This role would suit someone who enjoys working collaboratively, is comfortable working across a wide geography, and is motivated by creating opportunities and delivering impact. 

If you’re motivated by purpose, confident bringing people together, and want to play a key role in expanding our impact across Wales, we’d love to hear from you. 

_____________________________________________

We carry out social media checks on shortlisted candidates as part of our recruitment process, using only publicly available information and in line with our data protection responsibilities.

While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across Wales face today.

At Life Charity, our volunteers are at the heart of everything we do. They give their time, skills and compassion to support women, families and communities across the UK. We’re looking for a passionate and organised Volunteer Experience and Engagement Officer to help us recruit, engage, support and celebrate our volunteers, ensuring they have a positive and rewarding experience from their first enquiry through to long-term involvement.

Accountable to: HR Advisor, Retail and Volunteer Operations Manager

Location: Home Based with travel to sites around the UK and to the Leamington Spa Office

Contract Information: 21 hours per week across a minimum of 3 days/Permanent

Salary: £15,288 actual (£25,480 FTE)

Benefits:

• 25 days holiday plus bank holidays (pro-rota for part time contracts)
• Pension Scheme
• Flexible working arrangements
• Birthday leave after 1 years’ service. 
• Paid mileage for travel to locations other than base location.

Internal Relationships: Directors and Heads of departments/HR Team/All staff within Services and Income Generation Teams

External Relationships: Volunteer Centres/Local Communities/Local Councils/Associations that support volunteer management/Training providers

The Volunteer Experience & Engagement Officer plays a key role in ensuring that volunteers have a positive, meaningful, and impactful experience with the charity. This role is responsible for recruiting, supporting, engaging, and retaining volunteers, while fostering a strong sense of community and alignment with the organisation’s mission.

Key Responsibilities

Volunteer Recruitment and Onboarding

• Develop and deliver effective volunteer recruitment strategies
• Manage volunteer applications, interviews, and selection processes
• Coordinate onboarding, inductions, and training sessions
• Ensure all volunteers are safely and appropriately onboarded (including checks where required)

Volunteer Experience and Engagement

• Act as the main point of contact for volunteers, providing ongoing support
• Design and implement initiatives to enhance volunteer satisfaction and engagement
• Organise events, recognition programmes, and feedback sessions
• Build a strong, inclusive, and motivated volunteer community

Retention and Development

• Monitor volunteer engagement and identify opportunities to improve retention
• Provide opportunities for skills development and progression
• Address concerns and resolve issues in a timely and supportive manner

Communication and Coordination

• Maintain regular communication with volunteers through newsletters, updates, and meetings
• Work closely with internal teams to match volunteers to suitable roles
• Ensure clear role descriptions and expectations for all volunteer positions

Monitoring and Reporting

• Track volunteer data, hours, and impact
• Collect feedback and evaluate volunteer programmes
• Produce reports on volunteer engagement and outcomes

Safeguarding and Compliance

• Ensure all volunteering activities comply with organisational policies and safeguarding standards
• Promote a safe, respectful, and inclusive environment for all volunteers

Key Outcomes

Growth in Volunteer Base

• Increase in the number of active volunteers
• Strong pipeline of new applicants from diverse backgrounds
• Reduced time to recruit and onboard new volunteers

High-Quality Volunteer Experience

• Positive volunteer satisfaction scores (e.g. via surveys/feedback)
• Volunteers report feeling valued, supported, and connected to the mission
• Consistent delivery of a structured and welcoming onboarding experience

Volunteer Retention & Commitment

• Improved volunteer retention rates over time
• Increased average length of volunteer engagement
• Higher levels of repeat participation and commitment

Engagement and Community Building

• Regular and well-attended volunteer events, communications, and initiatives
• Strong sense of community and belonging among volunteers
• Increased participation in engagement activities (meetings, training, events)

Effective Volunteer Deployment

• Volunteers are well-matched to roles aligned with their skills and interests
• Positive feedback from internal teams on volunteer contributions
• Reduced gaps in volunteer coverage across departments

Measurable Impact of Volunteering

• Clear tracking of volunteer hours and contributions
• Demonstrable impact of volunteers on service delivery and beneficiaries
• Ability to evidence volunteer value for reporting and funding purposes

Strong Communication and Relationships

• Consistent, clear, and engaging communication with volunteers
• Positive relationships between volunteers and staff teams
• Timely response to volunteer queries and concerns

Compliance and Safeguarding

• All volunteers appropriately trained and compliant with policies
• Safeguarding standards consistently upheld
• Minimal incidents due to clear processes and proactive management

Payroll Manager

We are seeking an experienced and detail-oriented Payroll Manager to lead and manage the end-to-end payroll function across a large national organisation. This is a home-based role with occasional travel as required.

Position: 6780 Payroll Manager

Location: Remote

Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Flexibility is required around payroll processing dates each month

Contract: Permanent

Salary: £47,806

Closing Date: 05/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

As a Payroll Manager, you will take ownership of the full payroll lifecycle for a workforce of approximately 1,500–2,000+ employees, ensuring an accurate, compliant and timely payroll service.

You will lead a small payroll team, working closely with Finance and HR to ensure strong governance, reporting and continuous improvement across payroll operations.

As a Payroll Manager, you will:

• Lead the delivery of end-to-end payroll processing across monthly cycles
• Ensure payroll is accurate, compliant and delivered on time
• Manage payroll reconciliations, reporting and audit requirements
• Oversee complex payroll elements including statutory payments, deductions and variable pay
• Lead, coach and develop a team of Payroll Officers
• Act as a key point of contact for senior stakeholders across Finance and HR
• Provide payroll insights and reporting to support financial planning and decision-making
• Identify and implement improvements to payroll processes and systems
• Support system optimisation and work towards reducing manual processes
• Ensure submissions to HMRC and pension providers are accurate and timely

About You

Ideally, you will have significant experience managing payroll operations within a medium to large organisation, along with strong leadership and technical expertise.

You will be confident working in a complex, fast-paced environment and able to balance multiple priorities while maintaining high levels of accuracy and compliance.

You will need:

• Proven experience managing payroll for a large workforce (1,000+ employees)
• Strong knowledge of UK payroll legislation and compliance requirements
• Experience leading and developing payroll teams
• Strong stakeholder management and communication skills
• Experience working in a controlled or audit-focused environment
• Experience using payroll and HR systems (e.g. IRIS, Cascade or similar)
• A proactive approach to improving processes and systems

Experience within the charity sector or working in a complex, multi-site organisation would be advantageous.

In Return…

Benefits include:

• Flexible Working Options: Including hybrid working.
• Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Generous Annual Leave, plus an extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice

About the Organisation

This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales.  They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.

You may have experience in areas such as Payroll Manager, Payroll Officer, Payroll Assistant, Finance Officer, Office Manager.

Please note this role is being advertised by NFP People on behalf of our client.  #INDNFP

Regional Volunteer Team Lead- Scotland and North-East England 

CSSC 

Remote 

£33,000.00 

Full-time 

Perm anent 

Membership Organisations 

Job description 

Pay: £33,000.00 per year 

Job description: 

Position: Volunteer Team Leader 

Location: Remote in Scotland and North-East England

Full-time Salary: £33,000 + car 

Job Title- Volunteer Team Leader 

Department- Volunteer Delivery 

Reports to- Head of Change 

Grade- Team Leader 

Job Purpose 

To provide regional team leadership to designated Regional and Area Associations and their volunteers that inspires the delivery of excellent member benefits, sports and leisure events at a local level. 

Key accountabilities 

• To support volunteers to deliver a regional and local programme that:

• Aligns to the CSSC strategy, mission, vision and values

• Adheres to operating processes, framework and legislation

• Enhances volunteer skills and experiences, celebrates volunteering, and attracts new volunteers to CSSC 

• To work collaboratively with the Regional Chair and volunteers to monitor progress in line with their annual plan, attend local meetings and evaluate the delivery of activities and events. 

• To foster effective networking and collaboration across the team championing best practices, seeking out new ideas, new ways of doing things, and celebrating success. 

• To attract, recruit and induct new volunteers in such a way that they feel confident and can provide an excellent service for our members. 

• To help volunteers to meet personal development goals and aspirations, ensuring that key volunteering roles have potential successors, retaining and developing the services and commitment of volunteers with CSSC. 

Dimensions 

No. of direct reports: 0 

Total staff overseen: 0 

Internal contacts: Volunteer Support Team , Events Team, Sports and Physical Activity team, Marketing andCommunications Team 

External contacts: Regional and Area Officers, Communications Officers, Event volunteers 

Person Specification:  

Personal effectiveness - Essential 

• Ability to manage and organise time and workload effectively. 

• Resilient and flexible with the ability to work under pressure 

• Ability to build and manage strong working relationships. 

• Able to work independently and as part of a team. 

• Personal drive and enthusiasm with a positive attitude and a desire to succeed 

• Committed to continuous improvement 

Skills, experience & qualifications: 

Essential 

• Minimum of 3 years relevant volunteer management experience either in the work place or attained through a relevant qualification. 

• Intermediate to advanced level of MS word and Excel 

• Ability to communicate both through written and verbal 

• Full UK driving licence as travel will be required for this role 

Desirable 

• A relevant degree or professional qualification in volunteer management 

is not essential but may be advantageous. 

• A working knowledge of CRM and digital Event Management Systems 

• Experience with building and working with high performing teams 

Job Type: Full-time, Permanent 

Benefits:  

• Additional leave 

• Company car 

• Company pension 

• Cycle to work scheme 

Experience: 

• Volunteer Management: 3 year (preferred) 

Licence/Certification: 

• Driving Licence (required) 

Work Location: Remote