90 Volunteer service manager jobs in Birmingham, West Midlands

Camphill Village Trust is a social care provider and charity rooted in nature and community, supporting adults with learning disabilities, autism, and mental health support needs to live healthier, more active and independent lives.

For over 70 years we have pioneered a different kind of care – shaped by place, purpose, and the natural world. We believe care should do more than meet needs, it should create opportunity, belonging, and purpose. By rooting our support in meaningful work, relationships, and the natural environment, we help people to build skills, confidence, and independence.

Do you want to make a difference and help us achieve our vision?

The Marketing Manager will lead activity that grows awareness of our charity, our social enterprises/ retail arm, and our fundraising work. The role will develop and deliver clear, compelling marketing that strengthens our brand, reaching new audiences, and inspires people to connect with our mission.

Working closely with colleagues across the Trust, the postholder will shape and implement marketing that supports fundraising and social enterprise growth. They will use insight, creativity and storytelling to bring our purpose to life, create products that land and champion consistent, audience-focused marketing across all channels.

As a key leader within the Communication and Marketing team, this role will provide strategic marketing expertise, contributing to department strategy, planning and decision-making.

Main Responsibilities

• Exceptional communication skills, with the ability to translate complex work into simple, engaging messages and campaigns.
• Plan and deliver integrated campaigns across digital, print, social media, and in-person environment.
• Use audience insight and market analysis to develop fundraising products and identify opportunities for growth and engagement.
• Work collaboratively across teams to ensure consistent messaging and strong brand use.
• This role will lead specific projects and will be expected to understand how to motivate project teams well and deliver high quality results in a timely manner.

Knowledge & Experience

• Proven experience as a Marketing Manager or similar, ideally within a charity, social enterprise, or values-driven organisation.
• Experience of product development for fundraising.
• Strong understanding of digital marketing, analytics, and audience-focused content creation.
• Experience delivering integrated campaigns that drive awareness and engagement.
• Knowledge of brand development and how to maintain consistent messaging across channels.

Personal Attributes & Key Competencies

• Exceptional communication skills, with the ability to translate complex work into simple, engaging messages and campaigns.
• Creative thinker with a strategic mindset and strong problem‑solving abilities.
• Organised and proactive, able to manage multiple projects and deadlines.
• Collaborative, with the ability to work confidently across teams and build strong relationships.
• Data‑informed, comfortable using insight to shape decisions and improve performance.
• Calm under pressure, with a positive, solutions‑focused approach.
• Commitment to diversity and anti-oppressive practice in all areas of work.
• Self-motivation, able to prioritise workload and operate without close guidance from a manager.
• A high degree of tact and diplomacy.

Position: Marketing Manager

Responsible to: Head of Communications and Marketing

Location: Hybrid with at least one day per week based at one of our communities. Candidates will need to live within easy commuting distance of Delrow (near Watford), St Albans, Grange Village and Oaklands Park (Newnham on Severn), Taurus Crafts (Lydney), Stourbridge, Croft (Malton), Botton Village (near Whitby) or Larchfield (near Middlesbrough).

Hours: 37.5 hours per week, Monday - Friday.

Salary: £38,110 - £42,230 per annum, dependent on skills and experience.

Annual Leave and Benefits: 

• 28 days paid annual leave plus statutory bank holidays
• The option to buy and sell annual leave
• Company sick pay after one month starting at 4 weeks and increasing to 12 weeks with service
• Life Cover for all employees
• Pension scheme
• Employee Assistance Program
• Blue Light Card

We're looking for a Volunteer Coordinator who's good with people and good at organising them - someone who can recruit, train and keep in touch with the volunteers who make FFLAG's support possible.

Are you someone who enjoys building relationships and helping people do their best work? This role is about making sure FFLAG's volunteers - most of them parents of LGBT+ children themselves - feel properly recruited, trained and supported.

About FFLAG

FFLAG is a national voluntary organisation and registered charity and is the UK's longest established parent support charity in the LGBT+ sector. Our history began in the grassroots parent helplines of the 1960s, grew through the 1980's and 90's as we supported anxious parents and fought against the discrimination of Section 28, becoming a formally registered charity in 2000.

Our work sounds simple, but it is life changing. We help parents and families understand, accept and support their lesbian, gay, bisexual, non-binary and transgender family members with love and pride.

We offer a range of support options spanning 1-2-1 online and helpline support services to a UK-wide monthly group Zoom meeting and face to face local groups. We also have an extensive collection of online resources and guides. We attend as many Pride events as we can and our work supports thousands of people every year. This support is provided by an active base of FFLAG volunteers who are parents of LGBT+ children themselves, supported by other volunteers and allies.

What this job is all about

As Volunteer Coordinator, you'll make sure FFLAG's volunteers are properly recruited, trained and supported, so they can continue doing this work well. Reporting to the Operations Manager, you will:

• Identify what volunteers FFLAG needs, then recruit, induct and train them, including DBS checks and references

• Maintain training, the volunteer handbook and the Code of Conduct up to date

• Maintain regular contact with volunteers, so they stay engaged, safe and supported

• Act as FFLAG's Safeguarding Lead, providing regular supervision to support volunteers

• Keep accurate records, liaise with Trustees, and report on volunteer activity to the Board

• Be a member of the Services and Support Committee

• Provide support to the Operations Manager with events, as required

What are the skills and attributes you will need?

This role needs someone who's organised, approachable, and motivated by helping people do well - but it also needs real, hands-on experience of volunteer coordination from day one, since it's a small, part-time role with no one else to lean on for this work. We're specifically looking for candidates who can point to evidence of previous experience in:

• Recruiting, training and supporting volunteers in a paid or voluntary role

• Keeping volunteers engaged and retained over time

• Handling safeguarding matters sensitively and appropriately

• Working independently and comfortably in a remote-working setup

• A genuine interest in equality, diversity, and the LGBT+ community

Please note: this role isn't suitable as a first step into volunteer management - we're looking for candidates who already have relevant, demonstrable experience in this area.

Why join us?

It's a chance to play a hands-on role at a charity with a long history of supporting parents and families, helping the volunteers who in turn support thousands of people every year. It's part-time, flexible and home-based, with 30 days annual leave plus bank holidays (both pro rata), and a pension in place.

How to apply

Click the CharityJob Apply button below. You'll be asked to submit a CV and answer a few screening questions about your experience.

Closing date for applications is Friday 25th September

Note for Applicants

Thank you for your interest in joining our team! To help us keep our recruitment process fair and organised, please submit all applications and questions through the CharityJob platform using the 'Apply' button.

Our phone lines and general inbox are reserved exclusively for individuals accessing our vital support services, so our team won't be able to transfer recruitment calls or accept CVs directly. We truly appreciate your understanding and cooperation in keeping our support lines open for those who need them most. We look forward to reviewing your application on CharityJob!

Team:Research & Engagement (Philanthropy & Partnerships) 

Location:Homebasedwith ad-hoc travel throughout the year 

Work pattern:35 hours per week, Monday to Friday 

Salary: Up to £45,999.12 per annum 

Contract: Permanent  

We are the UK’s largest cat welfare charity. All over the country, our enthusiastic employees, volunteers, and supporters are using their kindness andexpertiseto make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Stewardship & Communications Manager: 

• The Philanthropy & Partnerships Communications and Stewardship Manager plays a key role in building strong, lasting relationships between Cats Protection and its most valued supporters.

• Sitting within thePhilanthropy and Partnership’sResearch and Engagement team, you will lead a small team of specialist roles and shape how we communicate, steward and inspire corporate partners, major donors, and trusts and foundations, helping them feel genuinely connected to the difference their support makes for cats. 

AbouttheResearchand Engagementteam: 

• We sit within the Marketing & Income Generation directorate. 

• The Research and Engagement teamsits within Philanthropy and Partnerships andbrings together prospect research,communicationsand events to ensure a coordinated,insight‑ledandsupporter‑centredapproach supporting fundraisers to grow pipelines, build meaningful relationships, and maximise long-term income for Cats Protection. 

What we are looking for in our Stewardship & Communications Manager: 

• Significant experienceinhigh‑valuefundraising communications and/or stewardship, including working with corporate partners, major donors,trustsand foundations. 

• Experience of leading or managing specialist communications or stewardship activity, with directline‑managementresponsibility and/or clear functional leadership. 

• Proven experience of overseeing the development ofhigh‑qualitydonor communications,propositionsor cases for support. 

• Experience of working collaboratively with fundraisers and senior stakeholders in a complex,multi‑disciplinaryorganisation. 

• Experience of balancing strategic oversight withhands‑onsupport, qualityassuranceand delivery under pressure. 

What we can offer you: 

• range of health benefits 

• 26 days’ annual leave plus bank holidays, increasing with length of service. 

• Salary Finance, which empowers you to take control of your financial wellbeing. 

• and much more, which you can learn about 

Interested?Here’show to apply: 

Application closing date: 21st September 2026 

Virtual interview date: 29th & 30th September 2026 

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If successful, your recruitment journey will include: 

1. Anonymised application form 

2. Virtual interview via Microsoft Teams(will include a task) 

3. Final stage interview 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please email us if you require any adjustments to be made for you to complete your application or toparticipatein the recruitment journey. 

Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources. 

We are looking for an experienced Volunteering Manager, based in the Midlands, to lead the development of an exciting new volunteering programme, helping us build a diverse, inclusive and engaged volunteer community that brings our strategy to life.

The Role

Home-Based in the Midlands with monthly travel to the London office (EC1V) 

The Volunteering Manager will lead the development, delivery and continuous improvement of volunteering within Arthritis Action. This is a new role responsible for ensuring that more people affected by arthritis across the country receive high-quality, evidence-based support and have meaningful opportunities to connect, participate and influence our work.

The postholder will oversee our volunteering activity, in turn enabling volunteers to extend our reach, strengthen communities and increase our impact across the region. The postholder will work closely with the Head of Services and Engagement to develop the relevant polices and strategies whilst also thinking about recruitment, onboarding, training and retention. 

Key Responsibilities

Volunteering Development 

• Develop a strong understanding of the volunteer journey, using insight, feedback and data to identify opportunities to improve engagement, satisfaction, retention and outcomes.

• Develop approaches to ensure volunteers can increase engagement amongst diverse and underserved communities. 

• Implement effective monitoring and evaluation processes to demonstrate impact. 

• Work with colleagues to identify opportunities to link volunteering and donor journeys.

• Establish effective onboarding, recruitment, training and retention processes. 

• Update existing volunteering policies and strategy documents to bring them in line with practice for 2026 and beyond. 

• Work alongside the CEO to support and develop our new Clinical Advisory Panel.

Engagement Building

• Develop and implement an engagement approach that strengthens relationships with existing and potential volunteers.

• Create meaningful opportunities for people with lived experience to volunteer with Arthritis Action.

• Work collaboratively with Communications and Fundraising colleagues to maximise awareness and impact. 

• Build relationships with community partners and relevant external organisations to build the volunteering network. 

Volunteering Strategy and Development

• Develop Arthritis Action’s volunteer strategy with support from the Head of Services and Engagement, creating a sustainable model that supports organisational priorities. 

• With support from the Head of Services and Engagement, establish appropriate volunteer policies, processes, safeguarding arrangements and systems. 

• Work alongside staff to create volunteer led services.

Line Management

• Act as the first point of contact for volunteers. 

• Responsibility for volunteers supporting the charity.

Data, Insight and Impact

• Use data, feedback and evaluation to understand the effectiveness and impact of our volunteering programme, identify opportunities for improvement, and enhance the experience and contribution of our volunteers.

• Report meaningful KPIs for volunteering and engagement, using the CRM.

Person Specification

 Essential

 Experience

• Experience of developing and establishing volunteering and volunteer led services within a charity, healthcare or related environment.
• Experience of developing and improving volunteering based on evidence, insight and user needs.
• Experience of engaging diverse communities, members, service users or people with lived experiences through volunteer led services and volunteering.
• Experience of developing partnerships and collaborative approaches.

Skills and Knowledge

•  Excellent oral and written communication skills including the ability to write in Plain English.
•  Excellent communication and relationship-building skills.
•  Strong understanding of inclusion, accessibility and reducing health inequalities.
• Ability to use insight, data and evaluation to improve impact.

 

Attributes

•  An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity.
• A self-starter able to work on own initiative where required.
• Values-driven, collaborative and inclusive professional.
• Empathetic and committed to ensuring people’s voices shape services.
• Able and willing to travel within the Midlands.

Desirable

• Experience of supporting people with long-term conditions.
• Experience using CRM systems and digital platforms to improve engagement.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself.Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Thursday 17th September 2026 at the latest.

First-round interviews will take place by Zoom on Tuesday 22nd September 2026. Second-round interviews will take place in the London office on Monday 28th September 2026.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.

 

Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief

Job title: Services Manager (Maternity Cover)

Salary: £44,558 – £45,895

Hours: Full-time 37.5 hours per week (part time or flexible working options considered)

Location: Home-based ideally Wales or Midlands area, but any location will be considered, with travel around England and Wales

Contract: Fixed term – 9 months from December 2026

Are you an experienced employability service manager who would be able to confidently step into a 9-month maternity cover position and oversee a team of up to eight passionate and person-centred Employment Consultants, helping them deliver personalised, high-quality support to veterans and their families?  You will also have the opportunity to contribute to our services development and continual improvement programme.

At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives.

What we're looking for

• A collaborative mindset: You will thrive working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You enjoy building strong partnerships, and work effectively with colleagues and external organisations to enhance the services we offer.

• Motivation and commitment: You understand that supporting people facing complex challenges can be demanding, and you're ready to bring the energy, empathy and resilience needed to support your team to succeed.

• Adaptability: You will often need to balance competing priorities or quickly shift focus depending on the needs of the team you will be supporting and the clients they are working with.

• An empowering approach: You believe in people and their potential. Whether supervising your team or developing services, your goal is to support others to grow, achieve and thrive.

Why should you apply?

• A chance to make a lasting impact: Your work will help veterans and their families move forward in life with confidence and dignity.

• Competitive salary and benefits including generous holiday and pension contributions.

• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.

• Flexibility and variety: a mix of travelling in your area, home working and to the Poppy Factory in Richmond, London

• Autonomy and influence: The opportunity to shape your region, build meaningful partnerships, and develop services that meet real needs.

• Be part of an iconic charity with over a century of history supporting the Armed Forces community.

For further information, including the full job description for the role, please refer to the candidate pack.

Due to the travel requirements of the role and the region covered, it is essential that the post holder is able to meet these requirements through their own transport arrangements.

How to apply

To apply for this position please click "Apply for this job" to submit your CV and a covering letter outlining how you meet the essential criteria in the person specification. Please address your covering letter to Debbie Boughtflower, Director of Operations.

Top tip: we don't recommend using AI to generate your covering letter (we've seen a lot of covering letters and we promise, we can tell!) - we want to know what makes YOU a good fit for the role, and AI covering letters can't capture your personality, values and qualities, or what makes your specific combination of skills and experience an ideal candidate. 

The closing date for applications will be 23 September 2026. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.

Online interviews will be held on 1 or 2 October 2026, with potential second interviews on 12 October 2026 in person @ The Poppy Factory in Richmond, London.

To arrange an informal conversation about the role, please contact Kirsty Gronow 

No agencies please.

The successful candidates will be subject to an enhanced DBS check.

From Puppy to Partnership: Help Transform Lives
Lead our volunteer team and make a tangible difference by supporting volunteers in their vital work to help create life-changing assistance dogs for disabled people.

About Canine Partners
At Canine Partners, we breed, train, and support expert assistance dogs to create loving, life-changing partnerships with disabled people. Across the UK, we support people with a variety of physical disabilities and their families, carefully matching them with a dog that suits their needs, personality, and lifestyle.
Our dogs bring confidence and independence, love and companionship, reducing reliance on carers and giving people the freedom to live life their own way.

The Role

Position: Head of Volunteering
Hours: 37.5 hours per week
Location: Homebased
Travel: Travel throughout the UK will be required (approx. once a month on average) for events, leadership meetings, staff engagement days and to collaborate with the team. More travel may be required during the induction period.

Our volunteers are key to the success of Canine Partners by supporting us in all areas of the organisation. You will develop and lead our volunteer strategy, focusing on how we recruit, train and retain our amazing team of 1000 volunteers. Canine Partners is progressing through a significant growth period, and we need to have more volunteers on board to help us achieve this. Through strong leadership, effective volunteer management practices and a positive volunteer experience, you will help build a resilient volunteer community that strengthens service delivery, enhances organisational culture and supports the charity's long-term growth and sustainability with the goal of helping more people.

What You'll Be Doing

• Lead the development of innovative approaches to volunteer recruitment, engagement, retention and recognition.
• Lead the volunteer team who support the journey and experience of volunteers
• Collaborate with our communications team to develop and implement a volunteer recruitment strategy to increase volunteer numbers
• Support staff across the organisation to effectively recruit, manage and develop volunteers.
• Ensure volunteer related policies, products and procedures are aligned with the needs of the organisation and sector best-practice, ensuring we are an accessible and inclusive organisation for volunteers
• Regular board level reporting on measurable objectives and performance indicators

About You

• Significant strategic leadership experience in volunteering within a charity, public sector or community organisation.
• Strong knowledge of volunteer management best practice, governance and relevant legislation.
• Excellent communication, presentation and interpersonal skills.
• Experience of developing and delivering volunteering strategies that support growth, organisational change and strategic objectives.
• Experience of implementing or optimising volunteer management systems, CRM platforms or digital tools to improve the volunteer journey.
• Experience of managing risk, safeguarding, conflict, disputes and complex volunteer-related issues with confidence and compassion

Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.

Ready to Make a Difference?
If you are excited about this role, don't hesitate to apply! We welcome applicants who bring unique perspectives, and would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.

Please note we may interview candidates prior to the closing date. If we find a suitable candidate or receive a high volume of applications, we may close this advertisement prior to the closing date so apply now to ensure you don't miss out! Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.

Closing date: 4th October 2026

We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
Applications are initially reviewed using our applicant tracking system, which may use automated screening criteria to help identify candidates whose skills and experience match the requirements of the role. All hiring decisions include human review.

REF-230777

Are you an experienced and highly organised operations professional who enjoys making sure an organisation runs smoothly and wants to make a difference?

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training, and domestic abuse programmes across Birmingham and the Black Country and wider Midlands area. Our work includes self-paying clients as well as funded projects delivered through contracts, grants, and partnerships.

We are looking for an Administration and Operations Manager to lead and strengthen our day-to-day operations. Working closely with the CEO and service managers, you’ll oversee the day-to-day running of the organisation across our 2 main premises and in other community venues. You will manage the admin and appointments functions and ensure our services run smoothly, consistently, and with a focus on quality, sustainability, and user experience. 

We are entering an exciting phase of growth and are looking to expand our services and extend our reach across Birmingham, the Black Country, and surrounding areas. This new role is central to these plans.

Initially, the role will be hands-on with responsibility for recruiting and training more administrative staff, fully opening our main premises, and transitioning to a hybrid model of online and face-to-face counselling. You will also support the implementation of updated policies, procedures, and new online appointment and case management systems.

As the organisation grows, there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team, and help us meet the increasing need for our services.

Based at our Birmingham office, you’ll be supported by a small admin team that will grow.  This role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

· Be responsible for the day-to-day running of the Birmingham and Wolverhampton centres and community venues.

· Lead and manage the administration team, including recruitment, training, and volunteer coordination.

· Manage appointments, service utilisation, waiting times, and payments.

· Streamline processes and systems to improve efficiency, consistency, and client experience.

· Support implementation of new technology, online appointments, and case management systems.

· Ensure premises are safe, functional, and fit-for-purpose.

· Monitor service performance, budgets, and KPIs; prepare reports for management and funders.

· Promote a positive, inclusive, and supportive workplace culture.

· Work closely with service managers and the CEO to align operations with strategic goals.

·Ensure compliance with HR, health & safety, and organisational policies.

What we’re looking for

· Proven experience in administration and operational  management, ideally in third sector, health, or community services.

· Strong track record in operational management, ideally in third sector, health, or community services.

·Significant administrative experience, including database/case management systems.

·Experience monitoring activity, performance, budgets, and KPIs

·Ability to design and embed effective processes, policies, and systems to improve efficiency and consistency.

·Confident in implementing new technologies and using data to inform decisions.

·Experience overseeing premises and creating safe, fit-for-purpose environments.

·Understanding of client journey and accessibility, with experience improving service utilisation and engagement.

·HR and health & safety knowledge, with experience managing staff wellbeing and compliance.

·Strong leadership, communication, and relationship-building skills, with a commitment to inclusion and equity.

Why join Kapella?

• Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
• Be part of a passionate, supportive, and values-driven team.
• Significant opportunity to shape operational processes and grow into a senior leadership role.
• We offer ongoing development, 25 days leave, professional development, a 5% employer contribution pension scheme and staff wellbeing support.

12-month fixed-term contract | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Services to join our senior management team. 

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role 

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead nine services with nine direct reports, spanning criminal justice and housing/homelessness provision. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, you will need significant leadership experience across both Criminal Justice and Housing/Homelessness services, including housing or accommodation-based provision. 

You will understand the complexity of working across criminal justice, housing, local government and other statutory systems and be experienced in building effective relationships with commissioners and partners while maintaining strong operational and contractual oversight. 

This is a 12-month fixed-term appointment at an important stage in Cranstoun’s transformation, offering the opportunity to lead a significant portfolio, strengthen operational performance and help shape the future development of our operating model. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

 

Permanent | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Service to join our senior management team.

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead eight services with nine direct reports, spanning substance use and services for children and young people. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, significant senior leadership experience within substance use services is essential, including experience of leading CQC-regulated provision and maintaining high standards of quality, safety and regulatory compliance. 

You will also need a strong understanding of safeguarding and the governance required to deliver safe and effective services for children and young people. Direct operational experience of Children & Young People services would be valuable, but we are equally interested in candidates who can demonstrate strong safeguarding and CYP governance experience alongside substantial substance use leadership. 

This permanent appointment offers the opportunity to provide long-term leadership to a significant portfolio and help shape the future development of Cranstoun’s services. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

 

Service Delivery Administration Manager

We are seeking an experienced and highly organised Service Delivery Administration Manager to lead the Administration Hubs in the Midlands and South East Localities.

Position: 000044 Service Delivery Administration Manager

Location: Home-based, Midlands or South East Locality. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week 

Salary: Circa £33,500 per annum

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 13 September 2026

Interview Date: 8 and 9 October 2026 . Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Support Lead, the Service Delivery Administration Manager will work to ensure the Administration Hubs are delivering high-quality administrative support to Locality Impact service delivery teams. 

Key responsibilities will include:

• Line management of Service Delivery Administrators, including recruitment, training, support and supervision, creating a positive leadership environment
• Managing performance improvement
• Supporting process improvements and creating efficiencies within the admin hub, including key stakeholders at relevant points.
• Working with Service Delivery Coaches to ensure quality administrative support is provided to commissioned services.
• Contributing to the wider Service Delivery Admin function across Locality Impact

About You

You will have:

• Experience of supporting remote teams
• Excellent communication skills
• Experience of writing and implementing new administration processes
• Experience of building and maintaining relationships with key stakeholders

This role requires frequent travel to provide face to face 1:1s, Admin Hub team meetings and wider management meetings. The teams you will be line managing are based in the Midlands and South East Locality. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

To apply you’ll be redirected to the organisation website where you can download the full role profile. You’ll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Service Delivery Administration Manager, Service Delivery Admin Manager, Service Administration Manager, Service Admin Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Location: Remote; able to travel into London easily
Benefits: Flexible working, private healthcare, 35 days annual leave (in addition to bank holidays), £500 contribution towards work laptop
Reporting to: Director

About the Schools Consent Project

The Schools Consent Project is a UK-based charity dedicated to educating young people about sexual consent and healthy relationships. We deliver workshops in schools and educational settings led by trained volunteer lawyers. By introducing consent literacy at school, young people are more likely to make informed, ethical decisions and are less likely to experience or perpetrate sexual violence in later life.
Through this hire, we aim to scale access to high-quality consent education.

Role Summary

The Outreach Manager is responsible for driving the expansion of the Schools Consent Project’s reach, engagement, and impact across London and the South East. Acting as the organisation’s lead “sales” and business development professional, you will contribute to and manage our strong pipeline of partner schools and organisations, convert leads into confirmed bookings, and maximise long-term engagement.
You will own the end-to-end outreach and partnership journey: from prospecting and lead generation, through relationship development and negotiation, to repeat engagement and retention.
Key Responsibilities

Business Development & Lead Generation
 
•  Develop and execute a proactive outreach and growth strategy to increase workshop bookings.
•  Develop and maintain relationships with existing schools; ensure SCP’s workshop content remains responsive and reactive to the emerging concerns of young people when it comes to sex, consent and the online world.
•  Generate leads through cold outreach, referrals, events, and campaigns.
•  Contribute to and maintain a pipeline of new schools and educational settings.
•  Reinvigorate historic relationships with schools.

Account Management

•  Convert enquiries and prospects into confirmed programme partners.
•  Present the charity’s offer and impact to senior school leaders, safeguarding leads, and decision-makers.
•  Manage key accounts and ensure high levels of partner satisfaction and retention.
•  Promote additional workshops and programmes where appropriate (eg. teacher training; parent workshops).
•  Track booking trends eg. seasonal vs. reactive bookings; develop a communication strategy around each ‘type’ of school, involving timely booking reminders.

Pipeline, Targets & Performance

•  Manage outreach targets for bookings, partnerships, and regional coverage.
•  Monitor conversion rates, pipeline value, and performance metrics.
•  Produce regular forecasts and performance reports.
•  Use data and insight to refine sales strategies and improve outcomes.

Marketing & Promotion

•  Help develop compelling outreach materials and campaigns.
•  Deliver presentations, webinars, and pitches to prospective educational partners.
•  Represent the organisation at conferences, networks, and sector events.
•  Help gather case studies, testimonials, and impact data to support outreach and fundraising.

Delivery Coordination

•  Work closely with our Volunteer Manager and Operations Manager to match supply with demand.
•  Ensure smooth handover from booking to delivery.
•  Anticipate capacity constraints and manage partner expectations.

Team Leadership & Development

•  Contribute to the development of outreach systems, processes, and tools.
•  Share insights and learning across the organisation.
•  Oversee team members currently managing school outreach.

Person Specification

Essential Criteria

•  Proven experience in sales, business development, partnerships, or outreach roles.
•  Experience working with schools, education providers, or youth services.
•  Track record of meeting or exceeding targets.
•  Excellent communication skills.
•  Strong relationship management and account development experience.
•  Highly organised, with strong CRM and data management skills.
•  Ability to work autonomously and drive results.

Desirable Criteria

•  Experience working in the charity, education, or public sectors.
•  Knowledge of safeguarding and child protection frameworks.
•  Understanding of social impact measurement.

Values and Approach

We are looking for someone who:

•  Is committed to our mission and values.
•  Demonstrates empathy, professionalism, and integrity.
•  Works collaboratively and inclusively.
•  Is proactive, adaptable, and solution-focused.

Safeguarding and Equality

The Schools Consent Project is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment.
 
We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

We ask applicants to draft their applications without using AI (save for checking spelling or grammar), so that we can get a real sense of your suitability for the role.

Contract Type: Fixed Term until 31st March 2030

Location: Any UK Trust office - 40-60% of the week spent in the office and an expectation to travel when required

Interviews: 24/09 and 25/09 over MS Teams

We are looking for an ambitious and commercially minded Senior Manager to lead the launch and delivery of a flagship corporate volunteering and fundraising campaign for The King’s Trust.

This fully funded role runs until March 2030 and offers the opportunity to make a meaningful contribution to a major employability programme supporting young people across the UK.

This high-profile role sits at the heart of our corporate partnerships’ strategy, driving both employee engagement and income growth across a portfolio of valued partners. The income generated through this campaign will help fund a bold new initiative at The King’s Trust; one that will inspire businesses, communities, and volunteers to come together and support young people to thrive. You will work closely with corporate stakeholders to build strong relationships, unlock opportunities, and create compelling campaigns that inspire employees to take action and maximise impact.

Working alongside the Head of Corporate Volunteering, you will lead planning and execution, bringing together internal teams, corporate partners, and external stakeholders to deliver seamless, engaging experiences. From developing innovative engagement strategies and managing communications, to overseeing events, budgets, and performance reporting, you will ensure every aspect of the campaign delivers against commercial objectives, generates income, and supports organisational goals.

A key part of the role will be identifying and pitching new ideas, initiatives and engagement opportunities to corporate partners, helping them deepen their involvement and achieve their own social impact ambitions. You'll work closely with the Corporate Partnerships team, providing creative solutions, campaign expertise and strategic support to help unlock new fundraising, volunteering and partnership growth opportunities across their portfolios.

This is a fast-paced, highly collaborative role for someone who combines strong commercial acumen with exceptional relationship-building skills. You'll be comfortable influencing senior stakeholders, spotting opportunities for growth, developing compelling propositions, and bringing diverse teams together to deliver ambitious targets. If you're energised by creating meaningful partnerships, driving measurable results, and delivering campaigns that make a lasting difference, we'd love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Senior Managers of Employee Engagement? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of the Senior Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

The Limbless Association is seeking an experienced Volunteer Coordinator who is knowledgeable, proactive, creative and resourceful. They will be passionate about the difference volunteers make and the difference their experience and knowledge can make to developing and enhancing volunteering across all activities at the LA.

This is an exciting opportunity to ensure LA volunteers play a key role in meeting the charity’s objectives and are part of a thriving LA volunteer community. Lived experience is at the heart of the LA’s work and ensuring that volunteering initiatives are user led and coproduced is vital. Peer support is an integral LA service offer and LA Volunteer Visitors, lived experience volunteers, enable the charity to deliver vital life changing support for individuals and their families experiencing amputation, through their rehabilitation, recovery and lives beyond limb loss.

We’re looking for someone who:

· Is passionate about volunteer involvement and developing volunteers, opportunities and outcomes..

· Has recent experience of supervising and coordinating a large volunteering community.

· Understands how to engage and motivate volunteers.

· Has recent knowledge and experience of good practice and trends in volunteering.

· Can think strategically whilst remaining practical

· Understands the importance of lived experience and co-production

· Wants to make a genuine difference

If you are motivated by improving lives with purpose and compassion, we would love to hear from you.

Team: Retail

Location: Erdington

Work pattern: 37.5 hours on a rota basis (to include weekends)

Salary: Starting salary of £25,644 per annum with progression via retail performance framework

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Shop Manager:

• To lead, manage, coach and develop a shop team of employees and volunteers to be the best they can be, maximising shop performance through the safe day-to-day operational management of shop activity
• To take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework
• To support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for shop operations and related people management.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment
• Previous experience of line managing a team and building a culture to achieve a collective goal
• Experience and/or understanding of working to sales targets and budgets
• Excellent organisational skills including the ability to meet deadlines
• Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 11 September 2026 

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.