Volunteer Support Administrator Jobs in Birmingham

This is a new role to support Youth Futures achieve their ambition as part of their strategy to influence employer behaviour and practice to support more young people into employment.

• We are looking for a strong organiser, someone who can collaborate with members of the team and wider colleagues to ensure projects are delivered on time and to a high standard.
• Project management and co-ordination is key, helping to develop our internal processes to plan and manage our work and bring more transparency across the organisation.
• The role will also include engagement with employers and senior representatives from our employer networks, ensuring that we deliver end-to-end relationship management.
• This role will have some responsibility for partnership contracting and coordinating legal queries and responses, so attention to detail and accuracy is key and working collaboratively with colleagues in key directorates.

This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information on this role, please download the Recruitment Pack.

Job Title: Marketing and Recruitment Administrator

Salary: £22,932 per annum salary (increasing to £24,730 in 18 months) + £750 per annum Homeworking Allowance)

Hours & Contract: 35 Hours per week - Permanent Role

Location: Homebased anywhere in UK with travel to meetings in the West Midlands required at least once a month

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults,  as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK.   97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

This is an exciting opportunity to join the TACT Marketing and Communications team as a Marketing and Recruitment Administrator. You will play a key role in ensuring the smooth and efficient operation of the team, providing essential administrative and lead management support to help drive the recruitment of foster carers. Working closely with the Lead Management team, you will help convert fostering leads into qualified enquiries by ensuring accurate record-keeping, timely follow-ups, and excellent customer service.

Additionally, you will support fostering recruitment campaigns, coordinate marketing materials, and assist with event logistics. This role is ideal for a highly organised, adaptable, and proactive team player with strong communication and multitasking skills.

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.

Key Responsibilities

• Lead Management Support – Maintain records, update systems, send information packs, and ensure efficient handovers of fostering leads.
• Foster Carer Recruitment Activity – Support marketing campaigns, track recruitment activity, and coordinate marketing materials for local area teams.
• Event Coordination – Assist with the planning and logistics of foster carer recruitment events, community outreach initiatives, and promotional activities.
• Team Support – Provide general administrative support, manage inboxes, assist with financial administration, and contribute to reporting and data analysis.

About You

We are looking for someone with:

• Strong administrative experience, ideally within a social care or recruitment setting.
• Excellent organisational skills, with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with databases such as MS Dynamics and Charms.
• Strong communication skills, both written and verbal, with great attention to detail.
• A proactive and adaptable approach, with a positive and flexible attitude towards change.
• A commitment to equality, diversity, and inclusive working practices.

 TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays.
• Progression to salary target rate upon completion of 18 months service.
• 45p per mile for business travel.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

The Marketing and Recruitment Administrator may be homebased within England, Scotland or Wales but will be required to travel to face-to-face meetings in the West Midlands at least once a month and on other occasions for training and team wellbeing events.

A Standard clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Friday 28th March 2025

• Interview Date: Monday 7th April 2025 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

SALARY: £23,200 FTE or £18,560 pro-rata per annum
LOCATION: Homebased
HOURS: Part-time (min 30 hrs/week) or full-time (37.5) – negotiable for the right candidate. Flexible working.
CONTRACT: Permanent

We are seeking a highly organised and tech-savvy Senior Administrator to play a key role in ensuring the smooth operation of our programmes, systems, and records. This role requires a proactive and detail-oriented individual who excels at managing databases, streamlining processes, and maintaining accurate records. You will be confident navigating IT systems, including Microsoft Office 365 (beyond Outlook—think SharePoint, Teams channels, and data management) and CRMs like Beacon, Salesforce, or Blackbaud. As the backbone of our administrative function, you’ll support teams, volunteers, and schools while keeping everything running efficiently behind the scenes.

Are you a Senior Administrator who is looking to join an exciting organisation that’s truly making a difference?

The Jon Egging Trust are seeking an exceptional Senior Administrator to ensure the seamless coordination of our administrative, data management, and operational processes. You will be joining a fantastically motivated and committed team of home workers who are all passionate about improving the lives of young people through our specialist youth programmes. Your role will be to manage systems and records, support programme delivery, maintain accurate data in our CRM and impact tracking systems, oversee volunteer and recruitment administration, and provide essential office and governance support.

The successful candidate will be a highly organised, detail-oriented professional with strong IT proficiency, particularly in Microsoft Office 365 (including SharePoint and Teams) and CRM systems such as Beacon, Salesforce, or Blackbaud. You will be proactive, adaptable, and collaborative, able to manage multiple priorities efficiently while maintaining exceptional accuracy and professionalism.

We are looking for a person who is self-motivated, highly organised, and confident working remotely while staying connected with a collaborative team. You will be proactive, detail-oriented, and able to manage multiple priorities with accuracy. Strong communication skills and a high level of IT proficiency, including Microsoft Office 365 and CRM systems, are essential.

We welcome applicants whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch. Across the JET team we cultivate a culture of inclusion that respects individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better outcomes for our young people

About the Jon Egging Trust (JET)

At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.

Our benefits package includes:

• Flexible working
• Enhanced annual leave
• Homeworking allowance
• Occupational pension scheme
• Occupational sickness scheme
• Special paid leave provision
• Enhance Maternity Leave

Child and adult at risk protection policy statement

The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

To apply

Please complete our online application form.

The closing date: 1st April 2025 at 23:59.

Interviews: First-round interviews w/c 7th April 2025, final round on w/c 14th April 2025

Please note that we may close applications early if we receive a high volume of strong candidates, so we encourage you to apply as soon as possible.

Questions?

Contact us through our website.

Please note: In order to become an employee at JET you must be able to produce evidence of your Right to Work in the UK.

On 20th August 2011, Flt Lt Jon Egging lost his life whilst completing a display at the Bournemouth Air Festival. He was coming to the end of his first year with the world-famous Royal Air Force Aerobatic Team, the Red Arrows, flying in the position of Red 4.

Jon was an inspirational individual, and inspiration is at the heart of everything we do. Like Jon, our staff and volunteers are chosen for their ability to act as positive role models; in turn they inspire and enthuse our vulnerable young students to reach their full potential. Our long-term support programmes increase self-confidence, self-esteem and aspiration, and ultimately empower young people to become role models within their own communities.

The Jon Egging Trust realises Jon’s dream of inspiring young people through his love of aviation, STEM, teamwork and leadership, helping them to overcome adversity, identify their strengths and work towards their dreams.

REF-220188

Issimo is a small Salesforce consultancy working with UK charities to help them to get the best from their Salesforce investment.

We are looking for a Salesforce administrator to get involved with implementing and supporting a range of new and ongoing projects. This will be a busy and demanding role where you will balance several parallel work streams.

The ideal candidate will have worked as a Salesforce administrator within the UK Third Sector so will understand its constraints and opportunities. Excellent communications skills are essential. You will also need a level of commercial awareness to balance the needs of the client and the consultancy.

This role has great scope for development. You will be expected to work towards certifications for which time and support will be given and you will gain in-depth knowledge and experience of the Salesforce ecosystem. 

This is a rare opportunity for you to take your Salesforce career to the next level. 

The role is up to 37.5 hours per week and is fully remote. We support flexible working.

Essential Skills

• Salesforce Administrator Qualified (ADM 201) or working towards certification
• Minimum 2 years’ experience working/volunteering on a Salesforce org or Additional Salesforce Certifications
• Experience using Microsoft Office

Desired Skills

• Salesforce Consultant Certifications e.g., Sales Cloud Consultant, Service Cloud Consultant, NPSP Consultant
• Experience managing and manipulating data
• Understanding of Agile Project Methodology
• Good understanding of Microsoft Excel and experience of manipulating large data sets

Behaviours

• Methodical and lateral thinking problem solver
• Able to work independently and be managed remotely while working towards common goals
• Self-motivated with the ability to handle multiple tasks
• Self-starter with a desire for Continued Professional Development
• Prioritises consideration for customer requirements and needs while remaining commercially focused
• Confident verbal and written communicator

Benefits

• Working in a small, diverse team
• Supporting Non-profit clients in achieving their objectives
• Excellent opportunity to learn from experienced staff with more than 20 years in IT
• Excellent opportunity to apply Salesforce knowledge across multiple orgs
• Remote working with the flexibility to manage own workload and time
• Allocated study time for CPD and free certification vouchers
• 24 days annual leave plus bank holidays

Location: We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week. 

When in the office you will be based in our Birmingham, Cardiff or Glasgow office. This where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected. 

Contract: Full-time, Permanent

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given. More details can be found in the Staff Handbook.

Ideal start date: 28th April or as otherwise agreed with candidate. 

The Opportunity

The postholder will be responsible for supporting the delivery of our Aspiring Professionals Programme for our young people and for our volunteers and employer partners. Approximately 80% of this role will be allocated to providing administrative support for the mentoring (volunteering) provision with occasional in person support on events required.

1. Project Delivery Support
• Support the delivery of key projects including mentoring recruitment, Disclosure and Barring Service (DBS)/Protecting Vulnerable Group (PVG) checks, mentor matching, and mentor-related event provision.

• Support the delivery of key services delivered to participants and employer partners.   

• Utilise tools and technologies to conduct your work effectively and efficiently such as Excel, our mentoring platform and Customer Relationship Management (CRM) systems.

• Deliver on allocated student/mentoring (online/in-person) events, formally presenting content to a high standard and in line with Social Mobility Foundation messaging. 

• Contribute to team meetings, sharing ideas and collaborating to solve problems creatively. 

2. Monitoring and Evaluation 
• Follow established procedures to monitor the progress of your work area, using accurate data to inform decisions
 
• Reflect on your work areas at key points in time, offering suggestions for efficiencies and process improvement 

• Contribute to evaluation for key work areas 

3. Stakeholder Management  
• Handle and follow-up enquiries (from predominantly students and mentors) promptly and professionally

4. Activity Delivery 
• Support the delivery of the mentoring provision by undertaking a range of general administrative tasks 

• Support with the coordination, organisation, logistics and delivery of mentoring events; internships and in-person residential programmes for students 

• Liaise with external stakeholders and third parties to arrange events, secure venues and speakers  

• Stay on-site for day and overnight visits, when needed  

Need to know:

• IT skills  
• Basic Microsoft Office Suite 
• Presentation skills  
• A basic understanding of the barriers young people face in accessing university and careers  

Able to:
• Carry out administrative tasks such as gathering data, preparing reports, database management and clerical work to meet the charity's needs
• Maintain records and produce clear written and oral reports
• Stay on-site for day and overnight visits, when needed 
 

Benefits

Annual leave
33/34 days (England & Wales and Scotland respectively - includes bank and public holidays).

Other benefits
Cycle to Work Scheme; Employer pension contributions of 5% of qualifying earnings; Employee Assistance Programme available to staff and their family; Flexible work options such as hybrid working, flexitime, part-time; Regular staff team building and business planning “away days”.
 

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59 BST on Monday 31st March.
 

1.  Why would you like to work at the Social Mobility Foundation?
2. What makes you a suitable candidate for this role?

Please note that generic applications and CV’s will not be considered. 

Interviews: First round interviews will take place between the 10th and 15th April with slots throughout the working day.

Location: Any UK Trust office (Hybrid working)

Interviews: 26/03 over MS Teams

For more information, or to apply, please click 'apply now' to be directed to our website.

Here at The King’s Trust, our Employee Engagement (Corporate Volunteering) team provides a variety of engagement opportunities to our corporate partners including volunteering and taking part in many of our fundraising campaigns.

Our team has provided thousands of volunteering opportunities in the last year to our partners and whilst doing so, they have supported many young people attending our programmes across the UK. This role is mainly focused on organising opportunities and ensuring that at all times our volunteers have a meaningful experience with us.

This is a great opportunity to join our ambitious team to gain or strengthen your experience in volunteer management, project management, relationship building and working towards targets.

We’re looking for someone who is engaging, driven, highly organised and great at building relationships with stakeholders from all levels. It is essential that you have volunteer experience and of course, are genuinely passionate about supporting Young People.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Employee Engagement Executives? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Employee Engagement Executives! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3408 

Join Addiction Family Support

Addiction Family Support is a UK-based charity dedicated to supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The Role: Family Support Worker (Bereavement)

As a Family Support Worker at Addiction Family Support, you will provide crucial emotional and practical assistance to individuals bereaved by the loss of a loved one due to addiction. You will be responsible for delivering a range of services to provide support to people bereaved (and affected) by someone else’s harmful use of alcohol, drugs or gambling. Through both individual and group support, you will offer a compassionate and understanding presence, helping people navigate grief and loss in a safe and supportive environment.

Our service delivery takes place via several methods, including taking calls on our telephone Helpline, responding to emails through our email service and delivering the 5-Step Method intervention to individuals, couples and groups and facilitating group support via an online platform.

Working patterns are flexible to allow our services to run from 9am and 9pm 7 days a week. You may be expected to work on a rota basis, covering shifts during this period.

We would hope to be able to offer more hours per week in time when funding allows it.

You will need to be confident in your ability to provide support via a variety of remote and digital platforms, being able to respond to immediate requests for support. You will be an active and involved member of our team and contribute to all aspects of our work to help us achieve our strategic goals and work towards achieving our vision.

Responsibilities:

• Offer empathetic and non-judgmental emotional support to those affected by the bereavement of a loved one due to addiction (via a Helpline and adapted 5-Step Method).
• Provide information, literature, and resources to help individuals and groups manage grief and cope with their situations.
• Facilitate or co-facilitate bereavement support group meetings, creating a safe space for participants to share their experiences and provide mutual support.
• Respond to inquiries and offer structured emotional support through helplines or support groups, following guidelines and safeguarding practices.
• Maintain accurate and confidential records in line with GDPR and the charity’s policies.
• Ensure safeguarding concerns are addressed promptly and signpost individuals to additional services where appropriate.

Ongoing Support

As a Family Support Worker, you will have access to regular supervision and peer support, ensuring you feel confident and equipped in your role. Development opportunities are available to help you grow in your position and enhance the support you provide. 

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

The deadline for submitting applications is 10.00am Friday 28 March 2025.

Interviews will be held Thursday 3 April 2025.

Join us at an exciting time in our journey to improve lives through the sport of boccia and help to lead development of the most inclusive sport in England.

To help us achieve our ambitions, we are looking to recruit a Business Support Manager, to join our small staff team and report to our Head of Operations.

As Business Support Manager, you will play a central part supporting the organisation and ensuring we offer great service and care to the boccia community.

We are looking for people who can make a positive contribution to our charity and use their experience and skills to support our work.

The ideal candidate will be passionate about making a real difference and bring new ideas for our processes and services.#

Key responsibilities for the role are

• To manage the business support services within Boccia England, using a customer focused approach to achieve its mission and vision.

• To ensure the operational effectiveness of all general administrative services, Boccia England Membership and digital services including Marketing and Communications.

About Boccia England

We are the national governing body (NGB) for boccia in England and a registered charity.

We have the responsibility to govern the sport of boccia, grow participation and benefit people’s lives, with these three things at the heart of our work.

Our work has a profound impact on improving the physical and emotional well-being of children and adults with disabilities. To see some examples of this in action please watch our videos by clicking these links Volunteering with Boccia England and Boccia Club.

We want to establish strong foundations by developing opportunities, growing our workforce, and running an effective organisation that can help improve the lives of more people, whatever their needs or backgrounds.

Further information about Boccia England can be found on our website.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is 8th April 2025.

Our Helpline Services Manager will oversee and be responsible for the ongoing Service delivery of Cruse’s first tier of support to bereaved people across England, Northern Ireland and Wales. You will join dedicated and passionate team. This includes our Helpline Telephone Support, and Email Services. 

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is 21st March 2025, We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 28th March 2025, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

About Focus Birmingham

Focus Birmingham is a local charity committed to transforming the lives of individuals with visual impairments and complex needs across Birmingham. Our mission is to empower people to live independently and achieve their fullest potential. As a charity, we rely on our supporters, partners and donors, volunteers, and team to help us to continue ‘Making lives better’ each day.

We’re seeking a creative, enthusiastic Supporter Engagement Coordinator to help develop and deliver fundraising campaigns, build lasting relationships with supporters, and organise events that raise awareness and funds for our work. You’ll play a key role in helping us connect with donors, volunteers, and the wider community while delivering impactful campaigns that make a real difference.

Key Responsibilities

Fundraising Campaigns

• Plan and deliver engaging fundraising activities, including events, partnerships, community fundraising, and online appeals.
• Work closely with the Income Generation and Partnerships Manager to identify new ways to raise funds.
• Create fundraising materials that reflect Focus Birmingham’s mission and values.

Supporter Engagement

• Build and maintain strong relationships with donors, supporters, and volunteers to ensure they feel valued and connected to our work.
• Coordinate and manage events, handling everything from logistics to day-of operations.
• Respond quickly and professionally to supporter inquiries, making sure they have a positive experience.

Corporate and Community Partnerships

• Build relationships with local businesses, schools, and community groups to secure sponsorships and partnerships.
• Represent Focus Birmingham at events, delivering talks and presentations to raise awareness of our work.

Administration and Reporting

• Keep accurate records of supporter information and fundraising activities in our CRM system.
• Prepare regular reports on fundraising campaigns, highlighting successes and areas to improve.
• Ensure all fundraising activities follow legal and regulatory guidelines.

Additional Duties

• Promote Focus Birmingham’s services to the local community and raise the charity’s profile.
• Contribute to team development by attending meetings and training as required, and follow all relevant policies and procedures, such as GDPR and safeguarding.
• Work to reduce costs, find new ways to generate income, and support the wider team.
• Help maintain a positive and collaborative work environment.
• Stay up to date with the services Focus Birmingham offers and ensure people are connected with the right resources.
• Take on other duties as needed to support the charity’s goals.
  
  

Key Criteria

Qualifications & Training

• Minimum of 5 GCSEs (A-C) or equivalent qualifications.

Skills & Experience

• An understanding of fundraising and marketing, including the importance of meeting income targets.
• Excellent communication and interpersonal skills, with the ability to connect with different audiences.
• Strong organisational skills and the ability to manage multiple tasks and meet deadlines.
• Familiarity with CRM systems and Microsoft Office.
• Knowledge of the charity sector and fundraising regulations is desirable.
• Experience in event planning and delivering successful events is desirable.
• Creative problem-solving skills, and the ability to come up with fresh fundraising ideas.
  
  

Personal Attributes

• Passionate about Focus Birmingham’s mission and dedicated to making a difference.
• Proactive and self-motivated, with a collaborative approach to team working.
• Adaptable, with the ability to face challenges and stay resilient.
  
  

Other Requirements

• A commitment to equality, diversity, and inclusion.
• An understanding of GDPR and confidentiality guidelines.
• Awareness of safeguarding procedures and a commitment to safeguarding service users.
• Willingness to work outside normal office hours from time to time when required.
  
  

How to Apply
If you’re excited about supporting Focus Birmingham’s work and feel you’re a good fit for the role, we’d love to hear from you.

Please review the attached recruitment pack for more details and send us a complete application form telling us why you’d be perfect for the Supporter Engagement Coordinator role.

If you have any questions, or require reasonable adjustments to support your application for this role, please reach out to us via the contact details on Focus Birmingham's website.

Focus Birmingham is an equal opportunities employer and values diversity. We welcome applications from all sections of the community.

Job Description

Job Title: Family Liaison Officer

Location: Remote working (Home based)

Responsible to:                                   Director

Salary: £28,000

Hours: Full time (35 hours per week)

About React:

React – Rapid Effective Assistance for Children with potentially Terminal illness is a dynamic charity working to improve the quality of life for children with life-limiting illnesses living in financially disadvantaged households throughout the UK. Our work is unrivalled by any other organisation and our passion and belief that every child should have comfort, dignity, and the opportunity to participate in life as fully as possible is our driving force.

The Job, in a few words:

Reporting directly to the Director, this role will support our small team working with React families and donors.  We encourage our staff to get involved with all aspects of our work and candidates must be literate, logical and have sympathy for the cause. Good writing skills are essential. To succeed in the role you must be a self-motivated team player who is happy to roll up their sleeves and get on with the job.

SUMMARY OF ROLE AND REQUIRED SKILLS:

Working directly with our families and donors you will be responsible for a variety of administrative tasks and must have:

• Ability to work on your own initiative

• Excellent communication and interpersonal skills

• Strong literacy skills are a must

• Good computer skills including Word, Excel and Outlook

• Flexible and pro-active approach

• To operate within the ethos and culture of React and promote our values

KEY RESPONSIBILITIES:

• To summarise family applications

• To liaise with families and healthcare professionals

• To make grant awards to React families and process payments

• To enter data on databases and maintain accurate records

• To assist with the preparation and writing of new fundraising applications

• To identify and research funding opportunities as requested

• Be a collaborative team-player who is willing to learn all aspects of React’s work

SKILLS, QUALIFICATIIONS, EXPERIENCE AND ATTRIBUTES:

• Educated to degree level

• Excellent administrative and time management skills

• Intelligence, organisation and creativity

• Ideally at least two years work experience

Step into a transformative journey with Working Options.

We're on a mission to empower young people aged 14-19 across the UK, and you can help make a real difference.

This year we aim to reach over 90,000 young people in-person and over 2.5 million online. 

As a Project Coordinator you'll play a crucial role in connecting volunteers with schools and fostering impactful relationships, all while working within a dynamic, entrepreneurial environment.

We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people. With the support of our experienced team and dedicated trustees, you'll have the chance to shape young people's career ambitions.

If you're passionate, self-motivated, and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.

Don't just take our word for it, here's what one of our young people had to say:
"My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.

Find out more about the role, and hear from our Chief Executive about our charity's ambitions, via the applicant pack linked below.

Person specification

We are looking for someone who:

* Has a genuine interest in our work.
* Is fully committed to equality, diversity, and inclusion.
* Is self-motivated.
* Has excellent attention to detail.
* Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing.
* Has a flair for developing great relationships, particularly with schools and colleges.
* Is proactive and tenacious, able to seek out new opportunities and remain resilient.
* Is creative and likes coming up with new ideas.
* Is ambitious for themselves and for the charity.
* Has high computer literacy.

While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across the England today.

We are looking for a collaborative, driven and problem-solving candidate to design and lead our core support projects and improve the way we make life better for people affected by aplastic anaemia.

This is a fantastic opportunity to join a high performing team within the AAT. Our team is small, but mighty. Our current S&O team is made up of three part-time support and outreach workers some of whom have lived experience of aplastic anaemia. Lived experience is hugely important to us but is not an essential criterion for this role.

As part of the Senior Management Team, you will bring the process, structure and programme-oriented approach to our successful range of support services. You will be helping to give people living with aplastic anaemia access to better information, better networks and better ways to advocate for themselves. 

This opportunity is for a permanent contract, starting immediately. You will work 35 hours a week, and we encourage flexible working. However, the team does generally operate during core office hours (between 9am to 5pm) and there are regular team meetings on Thursdays.