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Volunteer support staff volunteer volunteer roles in Edinburgh

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Cruse Bereavement Support
Remote
Unpaid role, expenses not paid
Voluntary
Job description

National Helpline Volunteer Role

Join our team of dedicated helpline volunteers and help change the lives of bereaved people. 

Volunteers have always been, and remain at the very heart of Cruse, supporting thousands of bereaved people every year and playing an incredible role enriching so many aspects of our organisation.  The National Helpline is a key service within Cruse, enabling us to support bereaved people with compassion and empathy. 

As a Helpline Bereavement Volunteer, you will join a thriving volunteer community to provide emotional support, information, internal and external signposting over the phone to bereaved people. You provide this through a person-centred, empathetic and non-judgemental approach to supporting all our callers, in accordance with Cruse Bereavement Supports policies and procedures. This role is home-based only, so you must have a quiet and private space to work in, access to a computer (Tablets or iPad’s will not be suitable) and a stable Wi-Fi connection. 

You must be open to communicating with a diverse range of clients over the phone and understand that some of the content of the calls may be distressing to hear. Although it may be difficult at times, the reward of being able to support someone is one of our volunteers’ main motivations for doing this role. 

Want to find out more? 

We will be holding an open day on the 26th August where you can join our Zoom session to find out more about the role, the training involved, meet with other volunteers and hear from members of the helpline team. 

Please note that should you wish to become a Helpline Volunteer after attending the open day, you will need to apply directly through our website and you will find the upcoming course dates on the website - Volunteer for the helpline | Cruse Bereavement Support

https://buytickets.at/crusenationalservices/2315607 - 6pm Link 

Application resources
Organisation
Cruse Bereavement Support View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 16 July 2026
Closing date: 25 August 2026 at 13:22
Tags: Bereavement Support, Helpline

The client requests no contact from agencies or media sales.