Volunteer supporters volunteer roles in camden, somerset

Events Volunteer

We’re the MS Society – a community of people living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Our volunteers are a key part of achieving our goals and their support is vital. Join us. 

About this opportunity
We are looking to recruit Fundraising Event Volunteers for the Taunton and District Group to take part in an Event at Taunton Racecourse on 10th March 2025. As a Fundraising Event Volunteer, you will be participating in events and promoting them locally. 
We need you to get involved and help make positive changes to the lives of people affected by MS.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones.

About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally.
You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. 
You’ll be friendly and welcoming and able to work as part of a team.

Apply 
- Read through the role description and project brief carefully
- Apply by clicking the ‘Apply’ link provided.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Fundraising Volunteer for the Taunton and District Group. As our Fundraising Volunteer you’ll support your Fundraising Group Coordinator to organise local fundraising activities and events throughout the year.

In this role you’ll be able to develop your organisation, communication and team working skills. Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.

Time Commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Fundraising Volunteer for the South West Dorset Group. As our Fundraising Volunteer you’ll support your Fundraising Group Coordinator to organise local fundraising activities and events throughout the year.

In this role you’ll be able to develop your organisation, communication and team working skills. Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.

Time Commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Role Purpose

The Volunteer PR Officer will help raise awareness of the organisation’s mission, activities, and achievements by creating and sharing engaging stories. They will manage relationships with the media, support communication campaigns, and strengthen the organisation’s public image.

Key Responsibilities

• Media Relations
  • Draft and distribute press releases, articles, and media briefings.
  • Build and maintain strong relationships with journalists, bloggers, and local media outlets.
  • Respond to media enquiries promptly and professionally.
• Content Creation
  • Write engaging content for newsletters, blogs, and social media platforms.
  • Support the design of promotional materials (posters, flyers, campaigns).
  • Capture and share stories that showcase the impact of the organisation’s work.
•  
• Campaigns & Events
  • Assist with the planning and promotion of fundraising and awareness campaigns.
  • Promote events through traditional and digital channels.
  • Represent the organisation at community events and networking opportunities.
• Brand & Reputation
  • Ensure all communications are consistent with the organisation’s tone, values, and branding.
  • Monitor media coverage and share highlights with the team.
  • Support crisis communication when needed.

Skills & Qualities

• Excellent written and verbal communication skills.
• Confident in networking and building relationships.
• Creative and able to generate new ideas for campaigns.
• Familiar with social media and digital communication tools.
• Organised, reliable, and able to work independently.

Commitment

• Flexible hours (approx. 3–6 hours per week, depending on campaigns and events).
• Willingness to attend occasional meetings and events.

Benefits of Volunteering

• Gain valuable PR and communications experience.
• Develop professional skills and expand your network.
• Contribute to a cause that makes a real difference.
• Be part of a passionate, supportive volunteer team.

While gaining invaluable experience in recruitment, human resources and NFP Social enterprise,                           practice your passion within real-life scenarios.

We are looking for Recruitment Managers to join our team. The ideal candidate will play a vital role in sourcing, engaging and will help us build a diverse and dedicated team to support our brand messages and visions.

If you are enthusiastic, passionate and dedicated about building a dynamic team and are excited to contribute your recruitment skills to a meaningful cause, join us as a Recruitment Manager Volunteer. Together, we can create a positive and lasting impact in our community.

Please note the role is a voluntary position and could be entirely remote. Any incurred reasonable expenses will be paid.

Responsibilities:
- Collaborate with HR and leadership team to understand needs, roles and requirements.
- Develop and implement effective recruitment strategies and campaigns.
- Utilise online platforms, social media, and community networks to advertise opportunities.
- Assist with review applications and inquiries, and assess candidate suitability.
- Conduct interviews with potential candidates to determine their skills, motivations, and alignment with our values and visions.
- Maintain a database of potential and current candidates and keeping track of their skills, interests, and availability.
- Work closely with leadership team and other team members to ensure a seamless transition from recruitment to engagement.
- Regularly report on recruitment metrics and effectiveness to the leadership team.
- Continuously seek opportunities to improve recruitment process.

Requirements:
- Excellent communication and interpersonal skills.
- Ability to effectively market and promote opportunities.
- Experience in recruitment, human resources, or volunteer management is a plus.
- Highly organised with the ability to manage multiple tasks and prioritise effectively.
- Proficiency in using online platforms, social media, and communication tools.
- Dedicated and willing to learn.
- Committed to our values and mission 

Please send your CV and a brief cover letter outlining your interest and relevant experience. We look forward to reviewing your application and discussing how you can become a vital part of our team.​

ABOUT TESYouth 

TESYouth (Training, Employment Opportunities & Social Development for Youth) is a NFP social enterprise which focuses on improving the rate of youth employment, through volunteering, interactive and skill-based workshops, work-experience and training programmes. Together with our strategic partners, we collaborate with organisations to provide youth to develop their skills, and to assist in achieving their career aspirations.

***Please note, we are currently advertising two befriending roles. This listing is for in-person befriending in Bristol and South Gloucestershire.

We are also recruiting for remote befrienders (over the phone/videocall). Please see separate advertisement for this role***

Womankind is recruiting reliable and resilient women to join our Volunteer Befriending Service, able to commit to 2-3 daytime hours each week for one year. Befrienders encourage and support vulnerable women to become more independent, empowering them to make their own decisions, find new hobbies and get involved in their local community.

Training:

Befrienders receive 3 in person taught sessions of comprehensive training over one weekend in-person, with an additional 3 online sessions, plus additional home study

between sessions. Our training comes with over 30 years of experience working in women’s mental health, giving volunteers the very best preparation for the role, and a support network of like-minded women.

The Role:

Upon the completion of training, each volunteer is matched with one woman who has experienced childhood abuse, trauma, sexual violence and/or domestic abuse, and will be experiencing mental ill health and social isolation.

As a befriender you would be expected to commit to 2-3 hours on a weekly basis for one year and attend monthly group and individual supervision.

You and your befriendee would start by getting to know each other and gradually, getting out and about. As the relationship develops, you would support and empower her to make changes and develop her confidence in doing everyday things such as getting the bus, joining a class or finding a new hobby.

You would also support her emotionally, using active listening skills and providing her with the space to discuss the issues she is struggling with and be expected to demonstrate a healthy and boundaried relationship.

You:

You will be enthusiastic and interested in helping another woman improve her mental health and wellbeing, be honest and friendly with good communication skills, confident in social situations, non-judgmental, reliable, patient and a good listener.

The befriending role can be challenging and emotionally overwhelming at times, therefore we need befrienders who have adequate life experience and feel emotionally robust and resilient enough to take on the role. We welcome volunteers with personal experience of mental health and other relevant issues but will require you to have at least a one year period of stability and ideally to have received professional help like counselling in your recovery.

Please note, there is very limited availability for women who can only volunteer during the evenings and weekends.

Because of the nature of the role it is only open to women applicants and is exempt under Schedule 9 Part 1 Equalities Act 2010.

At Womankind we recognise that while women share many characteristics and experiences as a result of living within a patriarchal society, women belonging to marginalised groups experience discrimination on multiple fronts. It is really important to us that the women who use our services feel represented amongst our volunteers. We welcome applicants from all backgrounds and walks of life, especially from groups which are marginalised and underrepresented in our organisation, such as working class women and Black and Minoritised women.

What Past Befrienders Say:

“Through doing the befriending training, I have been able to broaden my knowledge of mental health services in the Bristol area, inspiring my future ambitions.”

“The training has given me the toolkit I need to be a good listener and to motivate my befriendee to live her best life and move on from her past. I can't recommend Womankind enough!”

“Womankind is doing amazing and essential work for women and I am incredibly proud to have the opportunity to be involved.”

ReviveBattery

ReviveBattery mitigate the early death of lead-acid batteries and regenerate them 2-3 times for up to 90% of their original capacity. In the process, they reduce 3.5 tons of Co2 emissions per battery. Battery recycling is an emission-intensive chemical process that causes environmental damage and harms people engaging with it. Their cutting-edge technology rejuvenates batteries without damaging them, reducing greenhouse gas emissions and avoiding the need for energy-intensive recycling.

Revive Battery is a battery regeneration startup advancing circular-economy solutions. We extend lead-battery life, cut waste, and reduce environmental impact through innovative regeneration technology—supporting a global transition to sustainable energy systems.

We welcome Erasmus+ and international student candidates passionate about sustainability.

Role Summary: As a Content Writer Volunteer, you will help shape Revive Battery’s narrative across multiple channels. You will work with our marketing, business development, and leadership teams to produce articles, social media posts, newsletters, investor updates, and website copy that highlight our mission of sustainability and innovation.

Key Responsibilities: Research and write blog posts, articles, and newsletters on sustainability, batteries, and energy. Create platform-appropriate copy for LinkedIn and other social channels, including thought leadership. Draft content for stakeholder communications (investor updates, client letters, announcements). Repurpose long-form content into concise assets (snippets, captions, infographic copy). Support presentations, pitch decks, and reports with sharp, on-brand text. Edit and proofread for accuracy, clarity, and consistency of voice. Collaborate with designers to ensure alignment between visuals and messaging. Contribute creative ideas in team brainstorms and weekly virtual meetings.

Requirements: Strong writing, editing, and storytelling skills in English. Ability to adjust tone and style for different platforms and audiences. Strong research skills; able to simplify technical topics. Interest in sustainability, renewable energy, or the circular economy. Comfortable using AI tools (e.g., ChatGPT) for idea generation while keeping originality and brand voice. Independent, organized, and reliable in a remote setting. Plus: SEO basics, experience with Google Workspace, Canva, or WordPress. Learning Opportunities: Build a professional content portfolio across blogs, newsletters, social media, and pitch materials. Gain practical experience in sustainability-focused communications. Collaborate with an international, mission-driven team on live projects. Grow your knowledge of the circular economy and sustainable energy sector.

What We Offer: A chance to create content that supports climate impact and social change. Mentorship and guidance from our international team. A flexible and supportive remote work culture. A Volunteer Agreement, certificate, and recommendation letter upon successful completion. We value curiosity, creativity, and a proactive mindset. Applicants from all backgrounds are encouraged to apply.

Minimum Hours per Week

10+ hours per week

Duration

3-5 months

Volunteer Research Assistant Wanted

Are you a curious and meticulous individual with a knack for digging up information? Do you want to use your research skills to help build a new nation?

The Principality of Scotia is charting its course, and The Scotia Foundation is seeking a dedicated Volunteer Research Assistant to help us explore and document the rich cultural heritage that inspires us. This is a vital role for someone who is passionate about history, culture, and building a foundation of knowledge for our future.

Your careful work will be instrumental in shaping our cultural identity.

The Role

As our volunteer Research Assistant, you will be responsible for conducting research on a variety of topics that support our mission of cultural preservation and community building.

Your key duties will include:

• Conducting research on Scottish and Gaelic history, traditions, and culture.

• Documenting findings in a clear, organised manner for use in our articles, social media, and other content.

• Assisting with the development of our digital cultural archive.

• Verifying information to ensure all our content is accurate and reliable.

Who We're Looking For

We are seeking a proactive and detail-oriented individual who:

• Has a strong interest in history, culture, or related fields.

• Possesses excellent research skills and knows how to find credible sources.

• Is organised, reliable, and able to work independently.

• Is passionate about The Principality of Scotia's vision and mission.

What You'll Gain

This is an opportunity to play a foundational role in a truly unique project. You will:

• Gain invaluable experience in archival research and historical documentation.

• Build a unique and impressive project for your professional portfolio.

• Work alongside a dedicated and passionate team.

Ready to help us uncover our heritage?

How to Apply

To apply, please send a brief message outlining your interest and any relevant experience, along with your CV.

We look forward to hearing from you.

THE

SCOTIA

FOUNDATION

About ASCO
The Association of Special Constabulary Officers (ASCO) is the nationally recognised professional body representing Special Constables (who are volunteer police officers) across the UK.Our mission is to ensure every Special Constable has a positive, safe and rewarding volunteer career which contributes to improving public safety, trust and confidence in policing. We do this by championing professional development, advocating for civic engagement through Citizens in Policing programmes, and influence decision-making at the highest levels.

Role Overview
We are looking for a creative and proactive Volunteer Communications Support Advisor to help us amplify our voice, engage our members, and showcase the incredible work of Special Constables. This is an exciting opportunity to contribute to meaningful communications campaigns that make a real difference.

Key Responsibilities

• Assist in creating compelling social media content (graphics, posts, short videos).

• Draft and edit articles, newsletters, and website updates.

• Monitor engagement across digital platforms and suggest improvements.

• Help develop campaigns that celebrate Special Constables and promote key initiatives.

• Support the development of press releases and external communications.

Skills & Attributes

• Passion for communications, media, or marketing.

• Strong writing skills with an eye for engaging storytelling.

• Basic knowledge of social media platforms (LinkedIn, X, Facebook, Instagram).

• Creativity and confidence to bring fresh ideas.

• Ability to work collaboratively with a small but dedicated team.

What You’ll Gain

• Experience in communications and media within a national organisation.

• A chance to support volunteers who give thousands of hours to policing each year.

• Networking opportunities with policing, charity, and government stakeholders.

• Exposure to a national charity operating with national policing and government senior stakeholders.

Role description

As a key member of the Volunteer Grant Team, the Grants Manager (Unpaid Volunteer) will assist the Head of Fundraising (Unpaid Volunteer) in grant writing, planning and implementing a portfolio of impactful programmes.  The postholder is responsible for managing a diverse grant portfolio, providing high-level programme support, financial oversight, monitoring and evaluation, technical expertise, and capacity-building support to our global health and social care projects.  This role will involve working closely with the Senior Programmes and Grants Managers to ensure that AHO makes progress towards its Vision. 

KEY RESPONSIBILITIES

• To develop and manage a potfolio of grants, including institutional and internal grants.  This includes assessing the competencies of Volunteer Grant Teams and creating organisational plans with grant writers.
• To support the new and ongoing development of grant writers through capacity building and providing networking opportunities.
• To support the Volunteer Grant Team in their applications to institutional funders, trusts and foundations, providing input and advice as requested.
• To ensure grant-management requirements and external funding are met successfully.
• To work closely with grant teams and individuals responsibly to source narratives of individual and community transformation to support the development of donor relationships and communication. 
• To provide good care to grant writers, maintain regular but appropriate contact and safeguard their interests
• To undertake monitoring, evaluation and conducting grants and project assessments for international and UK-based projects
• To source new, innovative projects in line with AHO's funding criteria
• To assist in raising the standards of AHO Safeguarding with grants and project portfolios.
• To update the database and to analyse data from reports and write up recommendations for senior management and/or board consideration.

KEY REQUIREMENTS

• Minimum of 3 years' experience working in a charity or foundation with a focus on health and international development
• Experience in submitting successful funding proposals to institutional donors, trusts, and foundations
• Strong track record of successful management of all reporting requirements associated with grants.
• Good project management skills, with experience delivering or grant-managing projects internationally; able to work on multiple tasks and to prioritise these to meet deadlines
• Affinity to health and understanding of African culture as a power for health development in Africa. 
• Excellent attention to detail and ability to work on one's initiative
• Basic budgeting and financial management experience, able to understand the link between finance and operations
• Ability to work cross-organisationally with multiple stakeholders in the realisation of shared goals
• Confident communicator and convenor, particularly in written grants, reports, external communications, presentations and with people whose first language is not English
• Strong interpersonal skills to build and maintain relationships to achieve objectives with international partners
• Written and oral fluency in English is required
• Fluency in a second language (in addition to English) is required preferably Arabic, Chinese, French, German, Portuguese and Swahili.

We are looking for support in the 4 following areas - you don't have to tick every box to apply, role names, scope and focus are flexible. If you think you have any of the skills, interests or experience to support us in any of these areas, please feel free to apply!

Social Media Coordinator: Support audience growth and reach - looking for skills/experience such as...

• Experience in social media management and content creation with Canva (or similar design tools)
• Copywriting for Instagram, LinkedIn, TikTok, etc
• Graphic design 
• Understanding of maintaining branding and visual identity 
• Video media creation and editing 
• Designing and executing social media strategy
• Conducting market research
• Measuring, tracking and interpreting analytics

Research Coordinator: Research and writing support & delivery - looking for skills/experience such as...

• Strong writing and editing skills
• Experience in fact-checking and evaluating sources
• Academic research methods/citation
• Interest in tackling misinformation
• Managing project timelines
• Workshop/presentation delivery
• Providing peer support

Production Coordinator: Technical production support - looking for skills/experience such as...

• Website design and management
• Knowledge of WordPress themes, plugins and backend updates
• Coding knowledge (HTML/CSS/JavaScript)
• Provision of general tech support
• Website hosting knowledge
• Podcast editing and production
• Audio and video editing 

Growth Coordinator: Organisational growth and strategy support - looking for skills/experience such as...

• Networking and outreach 
• Engagement with a range of stakeholders 
• Fundraising research and writing
• Measuring and reporting the impact of work
• Maintaining financial records
• Project management
• Writing and maintaining policies or governance documents 

Spero is a UK-born, newly formed, youth-led, non-profit global storytelling platform dedicated to sharing diverse perspectives from around the world. We're creating a place for people to look beyond their own borders and to learn and connect with the real lives and experiences of others everywhere. 

Our aim is to foster understanding and connection in an increasingly polarised world by sharing authentic stories, building empathy, and encouraging thoughtful dialogue. Part of our mission is to humanise global issues, making them more engaging and accessible - especially for young people who often feel disconnected from traditional news and politics.

We’re looking for motivated people with the passion, time, and curiosity to join our team. These volunteer roles are a chance to gain meaningful experience, contribute to an impactful mission, and grow your skills in a supportive, creative environment. 

Spero is entirely volunteer-run, so these positions are unpaid and remote. But in return, you’ll gain hands-on experience in project management, communications, research, teamwork, creative production, and problem solving all while helping us build something that matters.

Application Deadline: Friday 12th September 14:00 BST

All volunteers should have :

● Interest in global issues and diverse perspectives.

● Ability to be proactive, work both independently and collaboratively, and manage time effectively.

What you need to know

- Roles are part-time, flexible, and designed to fit around other elements of your life

- We are asking for a commitment of about 5-8 hours per week for a minimum of 3 months (but hopefully long-term if you enjoy our work)

- Our team meets on Mondays, 7:30–9:00 pm BST (attendance at most meetings is important, so make sure timing works if you’re international).

- Expected start date Monday 29th of September

- As a coordinator you will provide flexible support to your area of work as well as across the organisation. You will get the chance to take on an area or project with direct ownership and responsibilities.

If you’re passionate about global issues, creativity, and working in a dynamic team, we’d love to hear from you!

About us

We smash barriers to work. Too old, too young, “wrong” background, messy CV? We don’t buy it. With tailored support, our Practice Hub, we help jobseekers show off their strengths and land the jobs they deserve. 

The opportunity

We are after savvy business developers who have experience of networking and building partnerships. As a volunteer Business Development Lead, you’ll open doors, build partnerships, and fuel the impact of our programmes.

The difference you’ll make

Every connection you spark = more resources, more Skillathons, more chances for overlooked talent to shine.

Next steps

Send us a quick cover letter outlining why you are excited by the role, then a relaxed online chat with our Director, and let’s get started.

AlumUnite

AlumUnite connects schools, alumni, and donors through data-driven solutions to bridge education funding gaps and drive sustainable impact. Our foundation, a 501 (c) (3)- registered organization, facilitates funding, a crucial first step towards multiplying our impact, in collaboration with our partners.

AlumUnite tackles Africa’s education funding gap by leveraging data-driven insights and community engagement to drive resources to underserved schools. Enhancing transparency and mobilizing alumni and private sector support ensures equitable access to quality education, fostering inclusive learning and workforce readiness for the next generation.

AlumUnite connects schools with alumni and private sector funding using AI-powered needs assessment and data-driven insights. Our platform and suite of products (Circles, CodED, and Endowment Fund Builder) enhance transparency, mobilize resources efficiently, and ensure impact tracking—empowering schools with sustainable funding while improving education quality and workforce readiness across Africa.

Partnerships & Fundraising

Volunteer Role Description (remote, unpaid)

Support with unlocking corporate-matching initiatives across FT1000 employers and employees, particularly in the US.

Source aligned CSR/ESG partners, set up intro calls, and maintain partner CRM.

Support with reachouts to large foundations, NGOs, development partners, with interest in Education or interventions that can improve educational outcomes e.g.., sports, energy, technology, and internet, etc.

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

6+ months

The role: Our scholars are eager to meet graduates and professionals who can support them in achieving their ambitions. Mentors are mainly responsible for providing support and career advice to pupils. Mentors must also be committed to supporting us at our events, which take place in the evenings and on Saturdays throughout the term. These events include our scholar enrichment days, our parent and pupil information sessions and our volunteer social events which are held in London. 

Availability: Mentors must be available for approximately 2-3 hours a month to meet with their mentee, and discuss via phone, email or in person. There is a minimum commitment of one year (three terms).

In addition to this, you will need to support a minimum of 2 events throughout the year. Enrichment and skill-building events for our scholars usually take place in the evenings and at weekends, with events ranging from 2-8 hours in length.

Location: Mentoring sessions and events can take place online or in person.

Responsibilities: 

• Working collaboratively with parents to give students guidance and advice on how to achieve their aspirations

• Informing pupils of opportunities to them so that they can achieve their aspirations

• Meeting with pupils for one to one mentoring sessions

• Supporting pupils with university, sixth form or job applications

• Monitoring and reporting on each pupils progress

• Giving feedback to parents and programme coordinators

• Working collaboratively with other tutors and mentors

• Supporting at events including:

  • Collaborate effectively with other volunteers within the events team

  • Assist with setting up and clearing up at events

  • Support workshop facilitators with managing groups of young people or parents

  • Assist with the coordination of lunch or refreshments for attendees

  • Assist the event coordinator with ensuring the health and safety of attendees and overall risk management at events

  • Give feedback to the event coordinators and programme managers at the end of each event.

Person specification:

• Be passionate and committed to tackling educational inequality

• Enjoy working with children and young people

• Be educated to a minimum of degree level or equivalent

• Possess strong communication skills both written and verbal

• Be punctual and organised

• Be able to remain calm under pressure

• Have excellent time management skills