Volunteer volunteer roles in northwood, hertfordshire

This is an exciting opportunity to join a charity at the very start and to make a difference in shaping how we move forward.

Who are we looking for?

At present we are working to secure funding that will see us through our first year, and the role will be an important part of the organisation's growth and ability to obtain funding for specific areas of work by ensuring people who volunteer or engage with Living Reasons receive a high level of training and development.

As an organisation, Living Reasons believe that your individual skills are more important than experience. With this in mind, this role would suit someone who enjoys helping, engaging and passing on knowledge as well as researching and creating new ways of communicating with people, whether you have experience in learning and development is not important as they are skills that can be built on and are able to grow with the organisation. 

Living Reasons – What we are planning, who we are and where we are now:

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

RSPCA London South East Branch

We need volunteers who have expertise in Marketing and Social Media to help us maximise the revenue generated in our charity shops and raise awareness of our branch. You will gain new skills and experience as a Branch Trustee whilst enabling us to help more animals.

Overview of the Branch Trustee - Marketing and Social Media opportunity

We are looking for an enthusiastic and passionate person, with a background in marketing and social media, who could devote their time to volunteer as a trustee for the London South East Branch and support us in boosting our campaigns online.

Alongside passing on your expertise, this opportunity will give you the chance to influence how we care for and prevent cruelty to animals and drive the implementation of key initiatives. You will serve on the governing body of the charity and be instrumental, alongside fellow trustees, in the running of the Branch and setting out both the short and long term aims.

As a minimum, trustees would normally be expected to attend a monthly committee meeting lasting 2 to 3 hours. However, the commitment may vary depending on whether the trustee takes on additional duties.

About the RSPCA

Founded in 1824, we have been saving animals for 200 years and are proud to be the oldest welfare charity around. We are the RSPCA and it's our vision to live in a world where all animals are respected and treated with compassion. Our volunteers are incredible, they play an essential role in helping us carry out our important animal welfare work every day.

The RSPCA London South East Branch

The London South East Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

The London South East Branch has two retail shops (Sydenham Road and Norwood Road) and supports the work of the Inspectorate through rehoming of animals within the branch area.

Primary responsibilities of the Branch Trustee – Marketing and Social Media

• Take the lead in assisting the Branch to generate and develop social media strategies to maximise the promotion of animal welfare, rehoming campaigns, fundraising opportunities, and engagement with local supporters.
• Support the Branch Manager in using social media effectively and working within the social media strategy.
• Support the Branch in ensuring any social media or marketing content is in line with RSPCA brand guidelines.
• Responsible for feeding back key insights and performance markers to the rest of the committee at board meetings.
• Support the Branch in promoting animal welfare campaigns and events using digital media.

Core Branch Trustee responsibilities

• Appreciate and support the aims and policies of the RSPCA.
• Work in conjunction with fellow trustees and branch officers and jointly act in making decisions for the best interest of the branch and the RSPCA.
• Work with national RSPCA staff to ensure that the branch meets all minimum animal welfare standards (MAWS).
• In conjunction with your fellow trustees and Branch Partnership Manager write, adopt, monitor, and review a development plan setting out the short and long term aims of your branch.
• Actively participate in branch committee meetings and to attend the branch annual general meeting and regional conference.
• Be aware of the outcome of regional board meetings and support regional initiatives.
• Actively promote and advertise the society in an ongoing programme to recruit new branch trustees and volunteers and welcome new members.
• In conjunction with your fellow trustees, ensure the proper management and control of all activities and decisions relating to any premises held or staff employed by the branch if applicable.

What we are looking for in a volunteer:

We are committed to creating a Board which is representative of our society and in particular, our community and surrounding areas so encourage people from any background to apply for any of our opportunities.

Alongside marketing and social media experience, an interest in photography, graphic design, and developing original content to help promote the Branch animals for rehoming and Branch events would be welcomed but is not essential for the role.

You will need to be able to work with people and have good interpersonal skills. You do not need to be an expert although commitment, common sense, and the ability to be objective are vital.

What we can offer you as a volunteer Branch Trustee – Marketing and Social Media

• We will provide you with a comprehensive trustee training course which will provide you with everything you need to carry out the role.
• Ongoing support is also provided by regional and national RSPCA staff in addition to any additional training provided by the relevant branch.
• The platform to utilise your skills and experience to oversee the charity and make decisions that have a direct impact on local animal welfare.
• The opportunity to gain new skills and develop existing ones, whilst making a real difference to the lives of animals.
• A way to expand your professional and personal network through working with like-minded people.

Practical considerations

• Please also note that to become a Trustee, you will need to be aged 18 or over and a member of our branch for three months before you are eligible to be elected.
• Trustees are elected for a 12-month term each year.
• Reasonable expenses will be reimbursed.
• Trustees must sign a Trustee Declaration of Willingness to Act to clarify that they are not disqualified from being a trustee and read the Charity Commission’s guidance for individuals who cannot be a trustee or senior manager of a charity.
• References will also be required.

We hope you are interested in volunteering for the London South East Branch!

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

Volunteer - Homeline befriending project

Homeline is a befriending project for older people based in Hammersmith and Fulham. We are looking for enthusiastic and committed people to join our team, who live in or near H&F or work in the area and can spare an hour weekly.

Activities might involve:

* provide a listening ear

* read to a person with visual impairment

* accompany for walks to a local park or appointments.

Join our friendly team & enjoy the benefits of role training, DBS and continued support.

CleanupUK is a small charity with big aspirations. We use the activity of litter-picking to support people living in disadvantaged areas to form litter-picking groups – not only to keep their neighbourhood clean but also to bring the community together.

Now in its 18th year, CleanupUK is embarking on a growth phase. As a result, we would like to attract people to CleanupUK’s board as trustees who have varied and diverse backgrounds and experience. You will likely feel passionate about the issue of litter and also about its impact on communities.

We are currently looking to recruit a trustee with senior fundraising experience who is prepared to devote their time and energy to helping CleanupUK grow into the next stage.We require the succesful individual to have a good understanding of a broad range of fundraising channels, including trusts and foundations, statutory and Lottery, corporate partnerships and other channels that a growing charity might wish to make use of.

Please see the role description and application details on CleanupUK’s website by clicking on the Recruiter button at the top of the page.

This is a volunteer role and is UK based.

We look forward to hearing from you.

The closing date for applications is : Monday 29th September 2025

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The Chapter Secretary ensures the smooth running of the local chapter by managing communication, meetings, and documentation. The Secretary is responsible for organising chapter meetings, prepare agendas, take structured minutes, and upload them to Onedrive, ensuring they are shared with all attendees. In addition the Secretary also help coordinate volunteer socials and support chapter activities.

The Chapter Secretary should have strong organisational and administrative skills, with the ability to coordinate meetings, manage calendars, and keep accurate records. Attention to detail, good communication skills and time management are essential in addition to being reliable, proactive and collaborative..

Familiarity with Microsoft Word, Excel, OneDrive.

We are recruiting two new Trustees to join our Board with expertise in fundraising and communications/marketing. We welcome applications from candidates with strong experience in either area, or those with skills spanning both disciplines.

These voluntary roles require committed individuals who can contribute their time, expertise, insights, and passion for helping WeSwim achieve its goals in empowering adults with disabilities to get active, connect with others and build lasting confidence. Successful candidates will have a fantastic opportunity to make a lasting difference to the lives of disabled people across London.

WeSwim is a small charity in start-up mode which achieved charitable status from the Charity Commission in 2024 and currently has three Trustees on its Board.

Key Responsibilities

We are particularly seeking trustees who can lead in these priority areas:

Fundraising Leadership

• Identify, lead and drive fundraising initiatives to secure sustainable financial resources for WeSwim

• Develop and implement fundraising strategies, particularly focusing on corporate sponsorship

• Build relationships with potential funders and sponsors

Communications & Marketing Leadership

• Design and deliver a communications plan to help WeSwim achieve its objectives

• Enhance connections with swimmers, volunteers, sponsors and the wider community

• Develop marketing strategies to raise WeSwim's profile and reach

All trustees will also be involved in these core governance responsibilities (no prior experience necessary):

• Governance: Ensure WeSwim complies with its governing documents, charity law, and other relevant legislation or regulations

• Financial Oversight: Monitor the financial health of WeSwim, including approval of budgets and financial statements

• Advocacy: Act as an ambassador for WeSwim, promoting its work and raising its profile within the community and beyond, especially within the disability community

• Risk Management: Identify and manage risks to ensure WeSwim's sustainability and success

• Collaboration: Work closely with fellow trustees, the CEO, staff, and volunteers to ensure effective team dynamics and operational efficiency

Experience & Skills

Essential requirements for all applicants:

• Personal experience of disability: either have a disability yourself, or have a close family/friend connection who is disabled

• Commitment to WeSwim's mission and values

We are particularly interested in candidates with expertise in one or both of these areas:

Fundraising Skills:

• Experience developing and implementing fundraising strategies across multiple channels

• Corporate partnership development and sponsorship negotiation experience

• Individual donor cultivation and stewardship experience

• Experience with fundraising events and community engagement activities

• Relationship-building and networking abilities with corporate, foundation, and individual prospects

• Ability to identify new funding opportunities and diversify income streams

Communications & Marketing Skills:

• Experience developing and implementing communications strategies

• Content creation and storytelling skills, particularly for charity/impact narratives

• Digital marketing expertise including social media management and online engagement

• Brand development and messaging experience

• Media relations and PR experience (traditional and digital media)

• Understanding of accessible communications for diverse audiences

The following additional skills are helpful but not essential:

• Leadership experience in governance roles, ideally within a charity or non-profit organization

• Financial acumen and understanding of budget oversight

• Strategic thinking and ability to contribute to long-term planning

• Collaborative approach with the ability to work effectively as part of a team

Interested candidates can submit their application in either written or video format:

• Written application: CV and cover letter detailing your suitability for the role and clearly indicating which area(s) of expertise you would focus on
• Video application: Brief video (max 5 minutes) introducing yourself and explaining your relevant experience and interest in the role, plus CV

Get in touch before you apply: Before applying, we'd love to talk to you about the role and answer any questions. Please contact our Chair, Jane for an informal discussion about the roles and how your skills could contribute to WeSwim's mission.

Shortlisted candidates will be invited for an interview with the current board of trustees. Successful candidates will be expected to undertake a DBS check.

Diversity and Inclusion: We are passionate about creating a diverse and inclusive board that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, ethnicities, ages, sexual orientations, gender identities, and abilities. We particularly welcome applications from disabled people, people from ethnic minority backgrounds, LGBTQIA+ individuals, and those from underrepresented groups in charity governance. We believe diverse perspectives strengthen our decision-making and help us better serve our community.

Candidates should be based in the UK.

Join us in making a difference to increase opportunities for disabled people to swim in London.

Do you want to be inspired by the impact of education? Do you have the skills to lead an established board of governors? A school in High Wycombe is looking for a skilled volunteer to drive school improvement.

As a Chair of Governors, you’ll operate at the head of a governing board and utilise strategic leadership skills, making decisions on a wide range of topics making a difference improving education within your local community.
We’re currently recruiting volunteers for a Chair of Governors in High Wycombe to strengthen their governing board and enhance outcomes of pupils within your community. If you feel, you want to make a difference within your community, read on for more details about the role of a chair of governors and how to apply.

Governors make decisions that affect schools and their pupils for years to come; our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. Becoming a governor gives you ample opportunity for personal and professional development, including exposure to finance and budgeting, safeguarding, HR, strategic planning, and more.
As a Chair of governor, you can visit the school to gain an understanding of the culture and ethos as well as meeting children, parents, and teachers, and see the impact of your work first-hand. Chair of governors act as a ‘critical friend’ to their head teacher ensuring accountability and helping to monitor and evaluate the schools progress, budget and staffing. You’ll also help your governing board to shape and implement future plans and guide the schools aims, ethos and values.

You don’t need to be a parent or have any specific skills to become a chair of governors, you’ll need to be over 18 and happy to have a DBS check to apply! Professional skills such as HR, finance, law or project management are useful but governing boards are often needing softer skills such as leadership, communication and problem solving alongside a fresh perspective and lived experience within their communities to help schools have a bright future. As a chair of governors, you’ll be supported by the Vice Chair and Clerk to help ensure an effective, focused board utilising and building its skills, knowledge and experience.

This vacancy is for a 7-11 junior school looking to find a chair of governor to sit on their board with experience of Leadership and organisation, along with having been a governor or having had board level experience. It would also be beneficial if you had knowledge of safeguarding. The school is excited abouts its future and enthusiastic about building a strong culture and school identity. 

If you’re interested in becoming a chair of governor, fill out the short application form.
We have vacancies available across England and Wales, including the roles listed above in High Wycombe. You can express your preference for location on the form itself.

Please note, this role may close early if we receive a high volume of interest.

Could you help us support change for a sustainable future in Wales, improve the diversity of our collective experience, and join our board of trustees?

We are the leading organisation for sustainable development in Wales, supporting change for a sustainable future. Our mission is to accelerate progress towards a low carbon economy, a fair and just society and a thriving natural environment. 

As a not-for-profit charity we have a small, expanding, creative and dedicated team and a supportive board of volunteer trustees.

As several of our trustees come to the end of their terms of office we are looking for new trustees.

Summary

Could you combine nursing skills, compassion and faith to offer care in body, mind and spirit?
Could you support people experiencing homelessness?

Detailed description

You could be part of our exciting pilot project as a volunteer Parish Nurse offering life-transforming whole-person healthcare, working alongside Chaplains, Complex Needs and Housing Support Workers.

 As a YMCA Parish Nurse you would:

• Help service users identify issues and self-manage their wellbeing so they flourish in body, mind and spirit. This might be 1:2:1 or in a group setting.
• Signpost, support, and provide information and reassurance enabling service users to access NHS and other professional or community support as well as internal support from YMCA colleagues and projects.
• Offer spiritual care from a Christian perspective, such as prayer or acts of worship
• Be instrumental in supporting the project develop in this pilot phase

Training for this role is provided by PNMUK as part of their on-going programme of support and personal development for Parish Nursing nationally. The next course is 15-17th November with follow-up online sessions.

This project is being developed and lead by One YMCA’s Chaplaincy Team, together with our Medium Complex Intensive Support Service (MCISS) and supported by Parish Nursing Ministries UK (PNMUK).

The Chaplaincy Team offer life-transforming spiritual care and pastoral support. For us Chaplaincy is about journeying with people, inspired by the life, example and teaching of Jesus. Our vision for Chaplaincy is to see even more of our service users and staff thriving through experiencing the love of God for themselves. Following a re-shaping of our work, Chaplaincy is now part of the newly formed Christian Mission team, which is at the heart of this growing charity. 

YMCA enables people to develop their full potential in mind, body and spirit. Inspired by and faithful to our Christian values, we create supportive, inclusive, and energising communities where young people can truly belong, contribute, and thrive.

What volunteers need�� Disclosure and Barring Service

What we will provide to volunteers

�� Reimbursement of costs�� Extra support

About Roots Academy. 

Roots Academy’s Vision.

A generation of young Muslims who embody and promote a God-centred way of life.

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.

Why Does Roots Academy Exist?

Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline. 

Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.

Role Summary

As part of teaching at Roots, instructors are supplied with many teaching resources to help them teach the Roots way, such as instructor slides, teaching notes and walk-through videos.
Your role at Roots is to produce well-curated teaching notes, to ensure instructors understand the content and know exactly what is being taught.

Key tasks

• Assessing the current standard of teacher note 

• Taking on the role of editor/proofreader of all academic content

• Have a keen eye for detail such as grammar, language and punctuation

What we’re looking for

• Has a keen eye for detail

• Has experience in copy editing 

• Able to prioritise and organise workload

• Has some experience in assessing the quality of educational material

What we have to offer

• Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE, and Australia.

• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform. 

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

• Professional development and practical experience in design and digital marketing.

• Receive in-house tarbiyah (personal & spiritual development) sessions to develop your deen.

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy. 

Volunteer Role Profile

Events Coordinator

About the Role

At Living Reasons, we’re reimagining fundraising and entertainment events to be more immersive, inclusive, and inspiring than ever before. From sensory-based experiences to creative challenges and accessible escape rooms, we’re breaking away from outdated models and designing events that are fun, innovative, and impactful.

The Events Coordinator will play a hands-on role in bringing these projects to life. Working closely with the Events & Entertainments Lead, you’ll help plan and deliver exciting events, ensuring everything runs smoothly on the day and that participants and supporters have a memorable experience.

This role is perfect for someone who enjoys organisation, teamwork, and creativity — someone who likes to see an idea grow into a successful event.

Key Responsibilities

• Work with the Events & Entertainments Lead to plan and deliver specific events and challenges.

• Help ensure events are well-organised, including:

  • Preparing and checking event locations

  • Allocating roles and tasks to volunteers and staff involved

  • Coordinating logistics before and during events

• Support with Health & Safety, insurance, and accessibility requirements (with guidance).

• Work as part of a team of multiple Event Coordinators, collaborating and sharing tasks.

• Take initiative in your area of responsibility, while knowing when to seek support or guidance.

• Analyse and report on the success of events, sharing feedback with the wider team to improve future activities.

What We’re Looking For

• Strong organisational skills and attention to detail.

• Ability to work as part of a team, while also being comfortable taking initiative.

• A practical, solution-focused mindset to keep events running smoothly.

• Good communication skills and a willingness to engage with volunteers, staff, and supporters.

• Enthusiasm for creativity, accessibility, and inclusivity in events.

• Reliability and a positive, can-do attitude.

What You’ll Gain

• Experience in planning and delivering creative and accessible events.

• The chance to work as part of a supportive, fun, and innovative team.

• Opportunities to develop leadership, organisation, and communication skills.

• Insight into event planning and fundraising from the inside.

• The satisfaction of knowing your work directly supports Living Reasons’ mission.

 Interested?
If you’d like to play a key role in making our events a success — and be part of a team creating unique experiences that raise vital funds — we’d love to hear from you.

Why we want you

Are you a great communicator who enjoys bringing people together? Local groups across the UK are run by volunteers and offer friendship and support to people living with Parkinson's and their families and friends. We need great organisers who can keep our members and volunteers connected to our local group’s range of activities.

What you will be doing

• Help organise and promote the groups range of activities
• Keep up to date about the news and developments of Parkinson's UK more widely, sharing these with the group
• Encourage and inspire others to engage with activities
• Attend regular committee meetings and take and circulate notes
• Work with local Parkinson's UK staff to ensure the group runs within Parkinson's UK governance procedures

The skills you need

• Strong administrative, organisational, communication and IT skills to help keep the group running smoothly
• Good collaboration skills - support the team to be inclusive, open to a diversity of views
• Positive attitude; making things happen in your local community and bringing people together to work as a team
• Supportive; able to listen to the needs of people with Parkinson's, and reflect these to the group to shape the support provided
• Honest; you'll know when to ask for help, or when tasks might be seen as less important, and able to share that with Parkinson's UK and your group

CPRE Buckinghamshire (part of CPRE – The Countryside Charity) is looking for a Trustee with a background, or strong interest, in the local farming community. This Trustee will take the lead in our campaign to support sustainable farming and agricultural practices, and will help us to partner with relevant groups, with the aim of enhancing and protecting Buckinghamshire’s wildlife and countryside. 

This volunteer role would suit someone living or studying in Buckinghamshire who would like to be involved in campaigning and sharing their expertise with other Trustees, volunteers and members of CPRE.

You will ideally have experience of, or a deep interest in, sustainable farming, and agricultural practices that ensure food production without compromising the environment or future generations' ability to meet their needs. Your expertise will help us to demonstrate how farming today can focus on reducing its impact on ecosystems, can promote biodiversity, and can minimise energy use.

As a Trustee, you will also be part of our small and collaborative Trustee board. You will help to deliver our strategy, vision and mission, and guide the future direction of CPRE Buckinghamshire. Along with the other Trustees, you will ensure that the charity has the necessary policies and resources, complies with legal requirements, and adheres to its governing document. 

This is a volunteer team that typically works remotely, though some occasional face-to-face meetings may occur when needed – we will pay expenses in these instances. We estimate that the commitment would be around 2–3 hours a week, but you can of course do more if you wish!

We welcome applicants of any age, gender and background. Students who are studying (or have studied) relevant courses are also welcome to apply.

Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You’ll be making a real difference to people living with sight loss by helping to create a world without barriers. This face to face opportunity will see you providing information about RNIB services and activities to help people with sight loss live the lives they want, enabling them to hear about the support that is available, and how they can help others.

What you’ll be doing
• Creating a welcoming and interesting display stand.
• Speaking directly to people affected by sight loss.
• Being a friendly face of RNIB locally - engaging with a diverse range of people.
• Providing information and demonstrations of basic independent living aids for the general public and professionals.

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.

•  A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A supportive route to building your confidence in meeting members of the public and serving customers.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.

In applying for / signing up for this role you agree to be contacted when we are seeking volunteers to help with an event in relation to this role description. We will contact you via a communication method for which you have given consent.

How often will I be needed?

• 4 Hours per Event

Key requirements

• 1 reference

Location

Region

• Northern Ireland

Additional location information

• Currently looking for applicants within the Belfast area Only

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • An outgoing, friendly approach to meeting new people • An empathetic and professional manner. • Good communications skills with active listening. • An interest in helping people access the information they need.