Volunteering development manager jobs

SEND Lecturer (1020)

Are you passionate about building meaningful relationships with autistic young people? Do you have the skills to inspire and support learners through challenges?
St John's College is seeking a dedicated and dynamic Lecturer to join our team and help our learners thrive.

Key Responsibilities

Build Strong Relationships
Foster meaningful connections with learners, focusing on their individual needs and challenges. Reflect and adapt your approach to ensure all students feel valued and understood.

Facilitate Challenging Conversations
Engage with students through tough conversations, maintaining respect and a positive relationship, ensuring their voice is heard.

Community Building
Advocate for mental health and prioritise building a supportive, inclusive community that encourages growth, emotional well-being, and mutual respect.

Goal-Oriented Approach
Work closely with learners to identify their personal and educational goals, creating tailored plans and providing the necessary guidance and support.

Staff Leadership

Lead by Example
Guide and inspire staff to effectively support learners, especially when addressing mental health challenges, ensuring the team is aligned and motivated.

Strong Management Skills
Oversee and direct staff to deliver the best outcomes for learners, creating a team environment that fosters growth and development.

Organisational Expertise

Highly Organised
Manage individualised schedules for learners with exceptional attention to detail, while ensuring all safeguarding and reporting responsibilities are met with urgency.

Collaborative Partnerships
Work with stakeholders (including OT, SaLT, and work experience partners) to address the diverse needs of learners, ensuring smooth transitions and full support.

Forward-Thinking and Flexible

Adaptability
Demonstrate a flexible approach to lesson planning, individualised targets, and learner schedules. Regularly assess what's working and adjust strategies accordingly.

Innovative Solutions
Think creatively to motivate and engage learners, ensuring their progress aligns with their long-term goals and aspirations.

Preparing for Life After College
Focus on preparing learners for the next steps in their journey, whether it be further education, employment, or transitioning back to their homes and communities.

At St John's College, we are committed to fostering an inclusive environment where every learner is empowered to reach their full potential. If you are a compassionate, innovative, and organised individual with a passion for working with young people, we want to hear from you.

Apply Now

Join us in shaping the future of our learners. Help them build strong relationships, overcome challenges, and achieve their aspirations.

Closing date for applications: Wednesday 14th May 2025
Candidates informed of outcome: Thursday 15th May 2025
Interview date (via Microsoft Teams): Friday 16th May 2025

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Documents

• SJC - Lecturer - JD - 2025.pdf (374.12 KB)

Job Purpose

We are looking for a CEO with a passion for animal welfare, who will contribute to our mission of rescuing, rehabilitating, and re-homing animals in need. Our new CEO will want to actively promote kindness and the prevention of cruelty to animals, and be driven by a desire to give those in our care a second chance in finding their forever home.

They will expand our profile across the Blackpool and North Lancashire region, working closely with the trustees to create a robust business plan, and have overall responsibility for the Branch Centre, our shops and the day to day running of the charity 

Role Responsibilities

People

Have overall responsibility for all branch employees, including recruitment, employee development and performance assessment.

Income Generation, Fundraising and Publicity

Lead income generation, actively championing and contributing to fundraising events, whilst introducing new ideas and new activity.

Have overall responsibility for the Branch retail operation, working closely with the managers to ensure that individual shops meet annual sales targets.

Work with the trustees in developing the retail strategy and the growth opportunities of new outlets. 

Digital Media and Marketing

Be responsible for developing the use of digital media to deliver the charity's vision, mission and strategy.

Work with the trustees to develop a marketing strategy, helping our Branch reach more people and generate additional income.

Financial Performance, Governance and Administration

Together with the trustees, develop and implement robust policies, procedures and controls in line with RSPCA guidelines and law, and produce annual budgets and reports for the Branch.

Security, Maintenance and Health and Safety

Ensure the Branch fulfills its duty of care for the health and safety of employees, volunteers and others on site, and have overall responsibility to ensure that the buildings, land and equipment belonging to the Branch are maintained in a safe and secure manner. 

Animal Welfare

In collaboration with the Animal Centre Manager, ensure the Branch delivers on its commitment to care for and ensure the welfare of animals, overseeing compliance with RSPCA standards and policies, relevant legislation and best practice in the provision of animal welfare services.

Person Specification

You have:

• A passion for the care and welfare of animals
• A proven track record of leading and motivating people to deliver the strategic aims of a business/charity
• Excellent written and verbal communication skills, and also the ability to listen to the opinions of others
• Excellent organisational skills and the ability to multi-task
• A desire to design and implement systems and processes, enabling delivery of our overall strategic aims
• A full UK driving licence

You have expertise and experience in:

• Operating at a senior strategic leadership level
• Project management and business planning
• Business development and growth
• Budget management
• Business and financial reporting
• The use of technology and digital media

You are:

• Flexible, with an ability to adapt to different situations and willing to 'get your hands dirty'
• A people person who is approachable and enjoys working with others, communicating effectively to build strong relationships
• Proactive and forward-thinking with an ability to plan ahead 
• Able to prioritise conflicting demands and thrive under pressure
• Committed to the highest levels of integrity and effort

Shortlisted candidates will be contacted after the closing date and Interviews will be held on a day to be confirmed in June.

Outreach Support Worker

This is an exciting opportunity for a Young People Outreach Support Worker to work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported community-based accommodation located in Tow Law, County Durham.

Position: Outreach Support Worker

Location: County Durham

Contract: Full time, Permanent

Hours: 37.5 hours a week

Salary: £24,136 Per Annum Plus Pension & Other Benefits

Closing Date:  15th May 2025

About the Role

As a Young People Support Worker, you will work under the direction, guidance and support of a Service Manager and an Assistant Area Director you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. 

In the community-based services, you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on. You will ensure that their tenancy is not at risk and that they have the skills and resources to manage and maintain their accommodation.

Key Responsibilities:

• Ensure the safety and wellbeing of clients, adhering to safeguarding, emergency procedures, and health and safety protocols.

• Hold a caseload as key worker, delivering day-to-day and personalised support, including SMART support plans and regular assessments.

• Collaborate with internal teams and external agencies to provide holistic support, respecting data protection and partnership protocols.

• Encourage client participation in service decisions, community activities, and development opportunities such as education, training, and employment.

• Support new client move-ins, ensuring a welcoming environment and smooth transition into accommodation.

• Assist with property maintenance by conducting health and safety checks and responding to repair issues in collaboration with managers.

• Promote and support the work of volunteers, fostering a collaborative and inclusive environment.

• Maintain accurate records, attend meetings and training, and undertake additional duties as directed by your line manager.

About You

We are looking for someone who:

• Experience working with young people or those affected by homelessness.

• Understanding of asset-based approaches, safeguarding procedures, and support planning including risk assessments.

• Strong commitment to equality, diversity, and treating all individuals with dignity and respect.

• Knowledge of health and safety principles and a commitment to maintaining a safe environment for all.

• Good literacy, numeracy, and IT skills to support effective communication and record-keeping.

• Ability to work collaboratively and maintain clear professional boundaries in a team setting.

• Reflective and committed to continuous personal and professional development.

• Alignment with the values and ethos the charity.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role

• Flexible working model for suitable roles.

• 26 days annual leave rising to 30 after five years of service.

• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More

• Death in service (4x Base salary)

• Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester to Sheffield and Kent.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Position: Head of Data and Business Intelligence
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
Salary Band and Job Family: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities. We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”.  We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics). 

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our Head of Data and Business Intelligence is a cross-organisational leadership role responsible for improving our use of data and insight. This role involves overseeing impact measurement, data governance, and the effective use of BI tools to support evidence-based decision-making. By driving data maturity and fostering a culture of data and insight driven decision-making, this role will help ensure that the MS Society maximises organisational impact and operational effectiveness through robust data management and analysis.

Our Head of Data and Business Intelligence is responsible for: 

• Provide strategic leadership and implement initiatives to improve data maturity and the overall data and insights culture across the organisation
• Develop and implement a comprehensive and organisational-wide data management and BI framework(s) aligned with the MS Society’s mission and organisational strategy
• Act as MS Society’s Data Protection Officer, overseeing compliance with data protection laws and regulations, and acting as the key point of contact for regulatory bodies and data subjects
• Drive adoption and effective use of data management and BI reporting and analysis tools across the organisation
• Collaborate with senior leadership to identify key data, insights, and reporting needs
• Improve and implement an organisational-wide logical data model and taxonomy
• Develop and manage a high-performance data and BI function and ensure practices continuously improves
• Chair a cross-organisational Data and Information Management Group

For this role we’re looking for:

• Experience in a senior data management and BI role, driving up data maturity across an organisation with a variety of disciplines, teams and processes
• Expert knowledge of business intelligence concepts, data visualisation and analytic methods
• Detailed working knowledge of one or more intelligence platforms e.g. PowerBI, and proficiency in SQL
• Experience of developing and managing a technical team, which provides advice and data related services across an organisation
• Experience in training and mentoring staff in the use of data
• Broad knowledge of information and data architecture
• Experience of managing external stakeholders and 3rd party suppliers

Closing date for applications: 9:00am on Thursday 15 May 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

We're Hiring: Senior Specialist ISVA (Independent Sexual Violence Advocate)

 Location: London / Hybrid
Full-time (35 hours/week) | Fixed term until March 2026

Salary: £30,615 per annum
Closing Date: 14/04/2025

Are you passionate about supporting adults with learning disabilities and autistic people affected by sexual violence?

Respond is looking for a compassionate and experienced Senior Specialist ISVA to support and lead our ISVA team, working with adults with complex needs. You’ll hold a caseload, offer trauma-informed advocacy, and help shape our ISVA services alongside the ISVA Manager.

This is a key role for someone ready to take the next step in service development, frontline support, and sector collaboration.

About You:
ISVA-trained with frontline experience
Skilled in advocacy for adults with learning disabilities and autistic people
Confident in partnership working and team supervision
Committed to trauma-informed, rights-based practice

Why Join Us? 

Be part of a specialist, trauma-informed team making a real difference. 
Receive ongoing training and professional development. 
Work in a supportive and collaborative environment. 
Hybrid/flexible working options available. 

How to Apply 
If you’re ready to make a difference, we’d love to hear from you! Send your CV and a cover letter outlining how you meet the criteria by 14th May 2025.

 Got questions? Get in touch at via Charity Job. 

Join us in creating a safer, more inclusive world for survivors of domestic abuse.

Apply now to be part of a passionate team making real change.
 

When a child or young person is diagnosed with cancer life is turned upside down – for them and their family.  Fear, isolation, extreme money worries, not knowing where to turn – this is the reality for many.

At Young Lives vs Cancer, we help children, young people and families find the strength to face whatever cancer throws at them. You could be a part of the team making it happen.

The Role 

We are looking for an experienced Social Worker to join our London & South East Team supporting children and young people diagnosed with cancer.

We pride ourselves on delivering the highest quality support tailored to the needs of the children and young people and their families. The work we do is rewarding but also complex and demanding. You will be part of a close-knit Young Lives vs Cancer social work team, working with an established NHS multi-disciplinary team and services in the community.

This role is part home, part site-based. Your contractual base will be both Home and Hospital.

This post is subject to an Enhanced Disclosure and Barring Service check.

About You

You will be committed to delivering high quality social work support to promote the best outcomes for the children, young people and families we work with. You will need to be resourceful and resilient. You will have a positive attitude and be willing to embrace difference. As part of the wider Young Lives vs Cancer team you will actively engage with the work of the charity and welcome opportunities to get involved.

You will have:

• A recognised Social Worker qualification and current registration with Social Work England/ Scottish Social Services Council/Social Care Wales/Northern Ireland Social Care Council
• Experience working with children, young people and their families/carers in a social care setting.
• Experience of working in a multi-disciplinary environment, ideally in an NHS setting.
• Sound knowledge of child and young people development.
• An understanding of the impact of serious illness for children, young people and their families.
• Excellent interpersonal skills.

What will I gain?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

#ShowTheSalary

Who are we?

Founded in 1996 as the Sleep Apnoea Trust Association, a charitable incorporated trust, we're a patient support charity run mainly by volunteer patients

Be a part of our mission in working to improve the lives of sleep apnoea patients, their partners and families

Key duties and reponsibilities:

Management Role

· Based on the policies of the charity as defined by the Trustees Board (created Oct 2022 AGM), manage the affairs of the charity with due respect for its heritage, status and independence.

· Within those defined policies, take decisions that allow the development of its business activities, liaising with other Trustees as necessary, and report to the Trustees on a regular basis.

· When necessary, liaise on allocation of duties to other Trustees on a cooperative basis.

· Represent the charity at occasional public events and meetings with collaborative partners and in negotiations, e.g. NICE, ARTP, Sleep Clinics.

· Act as main point of external contact and manage that contact as appropriate.

· Take purchasing decisions within the defined responsibility of the position.

· Modernise and develop the SATA business on as cost efficient basis as possible — goal is generally self-financing.

· Explore business opportunities as appropriate. 

· Identify risk, consult with other officers and recommend action for Board decision.

· Finalise move to paperless operation.

Administrative Duties

· Arrange Trustee Board Meetings.

· Manage Membership Database.

· Administer Membership Renewals.

· Register & acknowledge new memberships.

· Handle resignations, deaths and other membership issues with appropriate respect.

· Acknowledge Donations.

· Administer Gift Aid claim with Treasurer.

For the full job description and further information, please refer to the attachement below. 

Band 7 Counselling / Clinical Psychologist

Reports to: Clinical Lead, Dose of Nature

Job Overview:

This is an exciting opportunity for an enthusiastic and innovative psychologist to join our warm and friendly team at our Dose of Nature hub in Surrey. Dose of Nature is in an exciting phase as we continue to receive funding to expand our reach, particularly increasing accessibility to our service for clients living in the Waverley area.

We are seeking a psychologist with passion for the natural world and there is great potential for the psychologist to lead on areas in which we seek to develop and expand. The post-holder would be closely supported by the psychology team, as well as the wider team, to do so.

Dose of Nature is a mental health charity whose objective is to improve the mental health and wellbeing of individuals through increased engagement with the natural world. Our work is rooted in a wealth of scientific evidence that demonstrates the physiological and psychological benefits of spending time in nature.  We deliver ‘Nature Prescriptions’ to adults (aged 18+) referred by their GP with a wide range of mental health issues, including depression, anxiety, trauma, and addiction.

Our Dose of Nature Prescription is overseen by psychologists and is a genuine alternative to both medication and more traditional psychological interventions. Through a combination of education, first-hand experience, and practical and motivational support, we aim to encourage a greater connection with nature and inspire lifestyle changes that will have a significant and lasting impact on mental wellbeing.  Dose of Nature is a fun, supportive and lively organisation that encourages creativity and independence, as well as a strong sense of working together as a team.

The nature of the role requires occasional evenings and weekends to cover monthly volunteer training evenings and social events as necessitated by the needs of the charity.

Key Responsibilities 

Clinical 

• To carry out psychological assessments of clients referred to the service, to reach a psychological formulation of the client’s difficulties and understand their wider contextual needs, and to support those clients throughout their journey with Dose of Nature, offering ad-hoc support where needed.
• To subsequently pair clients with an appropriate volunteer Nature Guide who then delivers the Dose of Nature Prescription.
• To review clients at the end of their Dose of Nature Prescription and ensure that those clients who would like to and / or need to, maintain connection with Dose of Nature by attending groups, social events, and through ad-hoc support.
• To maintain relationships with GP practices and other referrers, and to inform them of client progress.
• To support the Clinical Lead to offer workshops and presentations to other agencies, professional colleagues and in the wider community.
• To provide specialist psychological advice, guidance and consultation to other professionals, staff members and volunteers contributing to a client’s recovery.
• To undertake risk assessment, formulation, and management of clients and to provide advice to the Dose of Nature team on psychological aspects of risk assessment, formulation, and management.
• To actively promote client involvement in their recovery and service development.

Teaching, Training, and Supervision

• To receive and provide regular clinical supervision.
• To gain additional experience and skills relevant to the Dose of Nature model.
• To provide clinical placements for trainee counsellors and / or trainee psychologists where needed and if appropriate, ensuring that trainees acquire the necessary skills and experience to contribute effectively to client recovery, utilising the Dose of Nature model.
• To provide advice, consultation and training to staff and volunteers.

Management, Leadership, Recruitment, Policy and Service Development

• To participate in identifying and implementing the development of a high quality, responsible and accessible service.
• To contribute to the development, evaluation and monitoring of the team’s operational policies and services, through the deployment of professional skills in research, service evaluation and audit
• To participate in the management of psychological resources available to the team.
• To manage the workloads of assistant and trainee applied psychologists.
• To be involved, as appropriate, in the short listing and interviewing of assistant psychologists
  and other staff.
• To provide effective leadership and management to staff which promotes high performance
  standards both individually and as a team. 

Research and Service Evaluation

• To utilise theory, evidence-based literature, and research to support practice.
• To undertake appropriate research and provide research advice to other staff undertaking research
• To undertake project management, including service evaluation, with colleagues within the service to help develop service provision.

This job description sets out the main responsibilities and duties of the post, but is neither exhaustive nor exclusive and the postholder may be required to undertake such other duties and responsibilities as may reasonably be expected of an employee of this grade.

Head of Customer Services

Hours: 37 hours a week

Salary: £44,100 per annum

Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base - as well as the option for homeworking on occasions

Closing Date: Monday 19th May, midday

Are you a passionate leader with a flair for driving change?

We’re looking for an inspiring and experienced Head of Customer Services to lead a culture shift across Age UK West Sussex, Brighton & Hove. This brand-new role is your chance to shape and deliver our first customer-focused workplan, embedding outstanding customer service across all touchpoints. If you're someone who is energised by change, understands the power of great customer experience, and can bring teams with you - this could be the role for you.

We want to be the go-to charity for people as they age - and for their families and carers too. Whilst we’re proud of what we do and the difference we make, we know we can’t stand still. With an ageing population and stretched resources everywhere, we need smarter, more joined-up ways of working that enables the reach to be further and the impact to be greater.

You’ll spend time in our services and buildings to really understand how we operate, and you’ll need to work closely with staff and volunteers to embed a more consistent approach to customer service; one that is person-centred, informed by data and using the best tech and digital solutions. In return, we offer a chance to make a lasting impact in a visible and vital new role for us. This position involves travel across our sites, therefore a driving licence and access to your own car will help you hit the ground running.

What You’ll Do

· Design and deliver a consistent customer journey that spans all our services

· Pioneer a customer-first culture and demonstrate exemplary leadership

· Harness tech and innovation to improve processes

· Champion our new membership programme, launched April 2025

What You’ll Bring

· A proven track record in customer service, transformation and culture change

· Sharp strategic thinking, plus confidence working with data, compliance and KPIs

· Great people skills, you must be able to lead, coach, train and bring others with you

· A passion for inclusion and for building solutions that meet real-world needs

What We’ll Offer

· An opportunity to create lasting impact across a well-loved and ambitious organisation

· A vibrant, values-driven culture where your voice matters

· A flexible, supportive team with big plans and a collaborative mindset

· Condensed hours may be considered after six months (note: job share not available)

Benefits

We value our team and offer a brilliant benefits package, including:

· Flexible working options

· Ongoing professional development

· 28 days annual leave + bank holidays (pro rata for part-time roles)

· Blue Light Card eligibility

· BUPA Employee Assistance Programme (EAP)

· 4% auto-enrolment pension with life assurance

· Cycle to Work Scheme

· Electric Vehicle Scheme

How to Apply

To apply, please read the full Job Description and get to know us at our website. Then, submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We love innovation (yes, we use AI too!), but most of all, we want to hear your voice.  

For any questions, please let us know and Jo Clarke will be happy to contct you. 

Please note applications without a cover letter will not be shortlisted. 

Alternatively you can download our application form from our website.

If you're shortlisted, we’ll carry out DBS and reference checks before appointment.

If you need support with your application please do let us know.

About AUKWSBH

We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.

We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.

Diversity & Inclusion

We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We want you to feel welcome, respected and able to be your full self—whether you’re applying, volunteering, or working with us.

If you need any adjustments during the recruitment process, just let us know—we’ll make it work for you.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

Our People and Organisational Development directorate oversees all aspects of the employee life cycle, from recruitment and onboarding to professional development, transitions and departures. It ensures that employees have the support and resources they need to excel in their roles and contribute meaningfully to the organisation's goals.

As the Head of the Employee Life Cycle Experiences and Processes redesign, you will be working closely with the Director of the Centres of Excellence on our Employee Life Cycle Transformation Project. This work focuses on reimagining and simplifying the experience for everyone involved in the employee journey whether joining, growing within, or leaving the organisation. Our goal is to enhance internal experiences for employees and managers, increase clarity and efficiency, and modernise processes that support people across the organisation.

You will be responsible for:
- Partnering with the Director of the Centres of Excellence to refine the project scope.
- Mapping current employee and manager experiences across the life cycle.
- Redesigning experiences and processes that are inclusive, equitable, and system-agnostic, focusing on improving ease, clarity, and consistency for employees and managers.
- Developing and managing detailed workplans, timelines, and resourcing aligned to project goals.
- Working closely with technology and delivery teams to implement the system changes required to support redesigned experiences.
- Managing internal and external project contributors and coordinate effectively across teams.
- Facilitating input and feedback from employees, managers, operational teams, and subject matter experts.
- Delivering project outcomes on time and within budget.

Key Criteria:
- Demonstrated experience in a similar role, leading and delivering transformation initiatives in People Operations or HR Shared Services functions.
- Experience in Organizational and Operating Models design for the People and Organizational Development function.
- Established track record of successful project management and delivery from concept to completion, managing multiple stakeholders and meeting deadlines.
- Experience working in or with areas such as reward, payroll, HR, and talent.
- Experience in delivering projects in a scaling or complex environment.
- Strong understanding of people systems and related technologies.
- Able to translate process requirements into clear system needs and work collaboratively with technology teams.
- A user centric and inclusive mindset in decision making and design. Ability to actively listen and design processes that are easy to access, understand, and use.
- Excellent communication, engagement and influencing skills. Ability to adapt communication styles and build strong, trusting relationships across a range of stakeholders securing buy-in at all levels.

Application & Interview Process
- As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: Sunday 18 May.

Salary: c. £70,000-75,000 depending on experience
Contract: 12-month FTC
Based: This is a UK hybrid role where you will be predominantly home-based and working from our modern open plan offices in Embassy Gardens at least 1 day per week.

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

Position: Director of Engagement
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: £73,653 per annum plus excellent benefits
Salary Band: Band 5

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

It is a very exciting time to join the MS Society as Director of Engagement a brand-new role in the organisation. We are implementing an ambitious cross-organisational transformation programme.  And we have just started a new 2025-29 strategy. Engagement is at the heart of both.

Engagement is everything. We define engagement as any interaction anyone has with the MS Society. We need to grow the audience we engage with. And deepen our audience relationships through engagement.  Growing and deepening engagement with all our audiences will enable us to deliver transformational impact for the MS Community. And contribute to our ultimate vision of a world free from MS.

We are looking for someone to provide strategic and thought leadership to engagement.  Someone who can work collaboratively across the organisation to lead and drive forward our ambition for engagement.

You will have significant experience of leading strategic engagement and customer experience to a complex multi-audience landscape within a complex cross-organisational operating model.  And be able to provide sector-leading thought-leadership and strategic expertise within engagement and customer experience.

You will have proven experience of delivering significant and sustainable business benefits through change programmes. And deep and broad experience of brand, marketing, digital and content.

You will have experience in understanding complex and wide-ranging external trends, taking the lead development of relevant cross-organisational strategic responses.  And significant experience of cross-functional and cross-organisational strategic leadership.

Closing date for applications: 9:00 am Monday 12 May 2025
Anticipated interview dates:
First interviews: Tuesday 27 May or Wednesday 28 May
Second interviews: Wednesday 4 June or Friday 6 June

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Position: Director of Income Generation
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: £73,653 per annum plus excellent benefits
Salary Band: Band 5

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

It is a very exciting time to join the MS Society as Director of Income Generation a brand-new role in the organisation. We are implementing an ambitious cross-organisational transformation programme. And we have just started a new 2025-29 strategy. Income Generation is central to both.

We are transforming our approach to engagement to grow and deepen relationships with all our audiences. This creates an opportunity to integrate our approach to engagement and income generation. So we can increase our financial supporter base. Grow and diversify long-term sustainable income to deliver transformational impact for the MS Community. And contribute to our ultimate vision of a world free from MS.

We are looking for someone to provide strategic and thought leadership to income generation.  Someone who can work collaboratively across the organisation to lead and drive forward our ambition for income generation.

You will act as the leading authority on matters relating to income generation, providing advice across the organisation including to the Executive Group and Trustees.

You will enable the delivery of related transformation programmes that increase and diversify income. And have strategic ownership of the income generation programme, including income-related activities and KPIs within the engagement calendar, and customer experience and journeys relating to financial supporters

You will lead on income generation functions planning and budget setting contributing to the overall business planning process for the Income and Engagement Directorate

Closing date for applications: 9:00am Monday 12th May 2025
Anticipated interview dates:
First interviews: Tuesday 27 May or Wednesday 28 May
Second interviews: Wednesday 4 June or Friday 6 June

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

This is an exciting new role for hte Trust as it seeks to uplift and empower the people of Evesham in Worcestershire.

The Trust has secured funding for a new COO who will support, encourage, lead and develop the Trust into our next chapter.

We are an established Community Centre with a brilliant, dedicated and highly motivated small staff team with lots of volunteers.  We have a wide range of commumity centre users, and estblished partnerships and networks.  The Trustee body have recently set a new Vision and Priiorites process; and we are working with a community research body and fundraising strategy.  Our new COO will work to support and develop all this towards a sustainable future.

Part of this new role will be to support one of our key projects become an independent charity in their own right; and to work on the vision for social housing/supported housing locally with linked buildings in the HIgh Street.

Further information is in the Job Pack.

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. 

IRW’s Office of the General Counsel Division is recruiting for the position of ‘Complaints & Compliance Administrator’ to join its dynamic team based in Birmingham, UK. The organisation is currently operating a hybrid working model.

Job purpose:

To assist with the day-to-day processing, reporting, oversight and management of a diverse range of incoming complaints and whistleblowing disclosures and appropriate escalation of complaints requiring escalation to relevant Area Leads.

The post will play an active role in providing support to the IRW Complaints Team ensuring compliance with associated policies and processes.  The role will involve the preparation of key documents and acting as a liaison with relevant internal and external stakeholders to compile and organise key information to support the work of the IRW Complaints Team. 

To provide support and assistance to the Policy and Compliance Manager in the effective and efficient management and administration of the Policy and Compliance function and wider needs of the Division.  To assist with ongoing reviews of internal or external policies and processes, production of resources, reports and associated materials and additional support as directed.

The successful candidate must have:

• A degree in a relevant qualification and/or significant experience suited to the wide remit of the role.
• Strong and seasoned analytical and problem-solving skills, with the ability to think creatively and laterally, to overcome challenges.
• Strong organisation skills and attention to detail to ensure delivery of high-quality work.
• Ability to prioritise and work efficiently under pressure and subject to changing priorities, meeting deadlines, and using judgment and initiative in problem resolution.
• Excellent communication (verbal and written) and interpersonal skills. Excellent written and spoken English in particular.
• Excellent levels of computer literacy including Microsoft Office applications. 
• Knowledge of compliance related subjects.
• Willingness to attend training where relevant.
• Independent and excellent time management skills
• Innovative thinker, able to develop and translate strategy into tactical action plans and deliverables.
• Experience of complaints resolution or customer facing role.
• Proven record of excellent people and interpersonal skills with strong communication skills at individual and group level. This includes ability to adapt to and engage within a multicultural and diverse environment.
• Previous experience of working within humanitarian and development (third) sector is an advantage.
• Proven ability and experience in analysing, interpreting and reporting on data which enables sound conclusion and recommendations to be drawn.
• Demonstrates the flexibility and energy that is required for self-management and prioritising workload.
• Ability to build constructive working relationships and ability to respond appropriately in fast changing and challenging situations.
• Willingness to travel within UK and internationally.

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on or around 18 June 2025.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• Screening clearance
• Proof of eligibility to live and work within the UK
• Receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer